Zomato Complaints & Reviews

Hello,

I am working with a company where we don't have right to access our mobile phone. I ordered food from zomato and they showed me eta time of 20 - 30 minutes. I have checked my phone in 20 minutes but i was in utter shock that they have cancelled my order l. Yes they called me i understand that and i also understand their cancellation of the order though they delivered before committed which is a great thing but not for...

I placed an order on zomato under which i select some other place but place wasn't select and i placed the order after which i realised the place selected was wrong and within seconds i cancelled the order. And they denied to refund. Even i request for chat on the spot regarding refund or delivery even after 40 min they were unable to respond. This is a cheating... They are looting people.
My contact no. Is [protected]...

I had ordered biriyani last night i. E 4th may and initially the payment failed due to there site issue and i made the payment again as i thought it was an error.
Today i saw that the amount of 226 deducted twice. Please sort this out and order details can be found below-

Order number - [protected]
Date - may 4th, 2019 at 10:12 pm
Hotel - hyderabad biryaani house (Bangalore)...

I placed this order on zomato at 8.52 pm on 04-05-2.019, but i was not able to use the discount code, and hence i cancelled it within 1 minute of placing it. After i cancelled it, i received a pre set message that your refund will come in 2 days. Later i cross checked, i got another message that the penalty of rs.198.50 has been charged and the rest of the amount shall be refunded. I felt cheated at the overall incidence because of the following...

I have placed and order and it was wrongly cancelled in chat option. Now i am neither getting refund nor delivery. How it can be done. Plz process the ordee or refund the amount. I am a zomato gold member. My no. Is [removed].
Waiting for reply to chat service since 45 minutes. It is showing wait time as 1 minute since last 20 minutes. Nobody is bothered to reply.

Further, plz cancel the gold membership and refund the...

The order was from kfc of 2 small buckets n they gave only one n costed for both n the delivery guy said there is no bill to be given... It's the worst behavior... This is the most biggest bluff by kfc n zomato guys... They need to be sorted... The bill was of 633 rupees of 2-5 pcs smoky red grilled. N the guy gave me one tint bucket n said that they don't give bills... N no one is ready to respond...

Hi, i have placed orders regularly on swiggy and zomato. On zomato, once i had placed an order, the delivery executive hadn’t even reached my area, he called me, i didn’t answer but i called him back within 3 minutes & he cancelled my order. Zomato has charged the full order amount as cancellation charges and to get that refunded i had to follow up for 2 weeks. Now, they served me bad quality food for which i claimed refund, they processed...

My zomato account has been blocked. I am not able to using online order service or gold service, anything.

I have been a regular customer and there has been no suspicious activity from my account, it is a mistake from their side.

I request them to restore all my service so that i am able to online order as well as use my gold account.

I have emailed them 10s of times, but they are not replying.br...

I ordered a food from zomato and it got cancelled from me only by my mistaske. Instantly i contacted to them zomato team and restaurant and explained that it happened from me. I asked them for my order at that time only as it was done erroneously by me. The zomato team didn't even responded to my query timely.

Order_id-[protected]

Eventually, they deducted my whole amount as cancellation amount and now they are...

Dear team,

As per the telephonic conversation with the rider and customer service team, the address mentioned on the app while placing the order was right however the rider refused to deliver at the location n insisted to come n receive the order where he had reached which is totally in opposite direction.
If zomato was unable to deliver the order why in first place did the app allow to place the order, the behaviour...

Hi,

I've ordered food from zomato app and cancelled the order with in one minute as i realised that i did a mistake. The ordered was cancelled by zomato very fast but amount was not refunded. No response from. Zomato chat support. There is no customer care number to call and talk about issue.

Kindly take action against zomato and resolve the issue.

Thanks,
Sumantj...

I was planning to order from abhiruchi hotel and searching few more items to order .suddenly it get placed order for 430rs and immediately I cancelled, they are saying within two days it willl get refund but including toady it's 4th day no response from zomato such nonsense app this guys are using big beggers in India. If you don't have skills to manage why you guys are wasting our time. This is not fare enough. What kind of policy do you...

I was planning to order from abhiruchi hotel and searching few more items to order. Suddenly it get placed order for 430rs and immediately i cancelled, they are saying within two days it willl get refund but including toady it's 4th day no response from zomato such nonsense app this guys are using big beggers in india. If you don't have skills to manage why you guys are wasting our time. This is not fare enough. What kind of policy do you...

You answered my message after 50 minutes i requested for cancellation and order was not accepted by restaurant until 5 minutes order was placed within which i communicated my cancellation but it is you who didnt responded until 50 minutes. So its communication gap from your side for which i cant be charged cancellation fee when i communicated it before acceptance and when your executive who call me said no cancellation fee and now you're...

I have placed a order where zomato agent called me & said he will come in next 10 minutes as he wanted to fuel his bike tank but he didnot come nxt 25 mins & update in the app order deliver after taking the help of chat np 1 reverted my query my money has been deducted from the account but food is not delivered no 1 is bothar to reply from zomato on my query.. So zomato is a poor deliver services....

I ordered biryani from kumbakarnas tarnaka hyderabad. One of the worst restaurant i have ever and that biryani i got was tooo cold and i think that was from yesterday's. I called to restaurant no one picked the call and no customer service for zomato # service swiggy is very very best compared to zomato. They have good customer support and response towards customers....

Cashback credits are not credited since last two days inspite of filling complaint two times and told in the zomato chat.. As i predicted correctly i should get 48 rs cashback (30%of the last order i. E.158rs).. Everytime they told it will be credited in next 24 hrs but it is not happening.. Customer dealing and fooling customer is very common.. I suffered so many times...

Order cancelled as restaurant had closed its online delivery service. But transaction occured from my account. Customer care agent told me that refund will come in ur piggybank account in zomato within 2-3 hrs. But no refund came.
And the same happened 2 times with me.
So either pay cash or do online transaction on ur own risk bcoz they never listen. They only give advices and console that's it. They never return ur money.br...

Hello sir yesterday 02/05/2019 i will order at paisa vasool, ambavadi, ahmedabad for combo special but he will not reached the food at my home addresss which mentioned in my zomato. He will call to me and tell me that your location will see in a map is diffrant so our delivery man will not delivered the food at your location. I did not cancel the oreder and also i ask him to where the delivery man will be stand on? I will took there my orderd...

I had ordered a pizza from a restaurant called "canadian pizza" (Located - pratap road, moga (142001) using zomato. I ordered a medium size pizza from the zomato app and it got delivered. However, there was no bill/invoice provided by the restaurant along with the order. So, there's no way for me to verify if what was delivered to me, actually the order that i placed or not.
I called the restaurant owner and enquired about the same...