Zomato Complaints & Reviews

My name is kevin and i'm a regular zomato customer staying in new delhi. I have a serious issue to report, it all happened on 10th may, when at 10'22pm i placed an order through your app to roomali garg restaurant, the order was confirmed and payment had been made by me through paytm app. My order was running late and i called the assigned delivery, his name is kishore and this is his phone number [protected]. I tried to contact him but he didn't pick up the call, after a while i messaged zomato support but they did not respond to me. After a while the delivery guy is changed (Ashish, phone number - [protected] and he comes up to deliver the food at my place after 2 long hr. Meanwhile i ask people from zomato support to cancel my order but the don't even respond to my messages. At this point i feel cheated by zomato and i refuse to accept the delivery by agent. I spoke to the delivery guy about the issue and told him to cancel the order, he said to me that the order has will be cancelled and he went back, but after a while i get notification that my food has been delivered to me. I tried to address this issue to your support chat but they are not at all helpful and understanding my problem instead asking thumbs up from me. This is lack of professionalism from there side. I have proof of everything that has happened and will send it to you. Please take this matter seriously as it is unethical behaviour from your side that i have to wait 2hr for food. I want to take this matter to higher authority as it has cost me my money and i feel that you will understand my situation and do the needful. Thank you

I placed an order 3 days ago like always and put my delivery address on zomato which is in mumbai, zomato gives me options in ahmedabad which i was not aware of till i was tracking the order. They charged me rs.160 and are not ready to refund the money saying that there is a cancellation fee. I donot understand why you gave me options in ahmedabad when i am based in mumbai.

Early morning, i have a meeting with someone and i had ordered food from zomato and paid the amount through online but and now its upto 1 hrs ago and order is still showing pending for confirmation.

No one helping me my meeting delay already delay and i had chat with customer support but they also didnt replied any queries.

Now i will registered the complaint againt you in consumer court.

I had ordered 3 food items from zomato on 08.05.2019 and made an online payment for the same. I realized that the address was incorrect and just 4 mins after placing the order, i raised the issue on zomato chat. They said that i shall be penalized with a full amount. Their agent called me and in that telephonic conversation, she assured me that i may cancel, i shall get my refund. Accordingly, upon my request, the cancellation was done from their end. However, the same was denied in zomato chat, they even refuses that any such number belongs to them. I have automatic call recording system in my device and i informed them about the same. They said if i had such recording, i will get a refund. I reduced the whole story into writing, attaching that recording. The next day, they replied saying refund cannot be provided as my order was already dispatched.

Email: [protected]@gmail.com
I don't know why i've been blocked. I've registered complaints once or twice regarding the food and shared the pictures regarding that to the consultant as well as the restaurant. I'm the gold member of zomato and it's not even been a month and i've been blocked for suspicious activities.
So even if i can't order only due to your error of blocking me atleast i should be able to use my gold previlege for the same. Please look into this matter.
Thank you

I ordered in lassi shop for two times amount paid through phonepe 240 but status is incomplete for later two hours again orders came i cancelled it i already got in cash on delivery the zomato chat supports are messaged your money will be refunded in 4-5 business days so i order food for again cash on delivery then after 2-3 hrs sents a order what can i do please refund my amount as you said 😢😢😢😢

I ordered food on 9:07 pm on 12th may 2019 it shows payment incomplete but i paid for it tried to contact customer service but no replay from there, so i ordered it again and got it delivered. I was trying to get my money back for the order that i paid but eventually they delivered it after 2 and half hours i don't want that i want my refund.
Account created with no. [protected]

I had ordered 2 chicken rolls at 8.51pm. However even after waiting for one hour the order was not confirmed. However i had already paid for the order online. When i raised my issue on their chat window, i didn't get any response from their side. It's been over 2 and a half hours since i sent them the first message. For the last two hours i am continuously sending them messages regarding my issue but i get no reply. I even have the pictures of the chat window which i am attaching. After waiting for over two hours i finally decided to file a complaint. Pathetic service from zomato.

I ordered on zomato using my account and its been 3 hours now but zomato has not yet delivered my order. Money has been debited from my account but i haven't received my order. Order id and amount has been mentioned in the photo attached. When i tried contacting them through the chat they choose not to reply to the same. I feel betrayed and i am cheated. Please stop using zomato.
Please find the attachments

I have placed my order on zomato since 4 hours now and i my order is still showing to me as it is being prepared. I have tried to contact the restaurant but they said they have not received any order by your name. I have tried to contact the zomato support but no response from them. I have asked to cancel my order still no response from them. I want refund of my money that is deducted.

I have order food on zomato at 8:57pm. Then it showed me the payment was incomplete and at 10:20 i got a message that order was confirmed. I asked them to cancel the order and refund my money they have not refunded the amount and saying that i have order at 10:17pm. I have full proofs that i have order at 8:57pm and i also contacted customer care at 8:58pm. But still they are saying that amount cannot be refunded.

My order no is [protected]. The order confirmation for this no. Is still pending. It was ordered about 2 and half hours ago. I tried contacting zomato through the chat window but no one is replying over there. I tried calling the customer care number but there also no one is picking the call. Now i don't want the order. I want to cancel the order and please refund my money.

I ordered from zomato and during payment after providing the otp application crashed and when i re open the application the order was in pending from restaurant.

Actually money was deducted and order was registered on zomato but not on restaurant so they denied to serve my order. After having a long conversation on call with restaurant i cancelled my order but zomato app says as a panelty my order amount will be deducted and rest of the amount (Which would be zero) will be refunded.

When i approached help then all i am getting is "we might take extra few minutes... Please bear with us".

I have ordered food from zomato and my money got deducted but my order was not placed. Order number - [protected]. There is no way i can contact zomato except chat. I tried to chat for hours but there was no response from zomato. I will suggest everyone who is reading this please stop using zomato because once you got cheated there is no way to contact them.
The costumer service is really very bad. They really don't care about costumer. Zomato don't care about there costumer. What they care is only money.

I have placed an order on zomato since 3 hours, but yet not received my order, only one msg appears on my zomato aap ", we are calling the restaurant to receive your order", this is so irritating, money is debited from my account, give my money back as soon as possible, really disappointed, not trustworthy app any more, i have called the restaurant several times but they don't even receive the call,

I ordered from shere punjab restaurant... Amount was deducted but order was not confirmed.. I called the particular restaurant... They said they don't have any responsibility for the same and therefore contact zomato... I used the zomato chat... I am not getting any response even there... The customer care number provided is also useless... I am really disappointed with their service... And regretting for all the 5 star ratings i gave to this app. Kindly refund the amount paid by me as soon as possible. My order id is [protected]

I have placed an order : [protected], and money was deducted from my sodexo card, but the order never went to the restaurant and it was neither canceled. It shows wrong info on app saying we are calling the restaurant, customer service team has not responded either. I almost starved for 2 hours waiting for the order. Please take this note as a complaint and take strict action on zomato. Also help in refunding money. I would give zero stars as rating for zomato

I have placed order on zomato at 9:00 pm. After that restaurant accepted the order and since 2 hour they have not assigned the job to rider. And i am trying to chat with zomato they are also not responding. Than i called the restaurant they says your order is ready since 30 min. But we can't see the rider info. Even i told them, i also can't see the rider. It's been 2 hour still there is no confirmation of rider, also no chat response. This type of service was no expected by zomato. Pathetic. Same on you zomato.

Dear sir

Emailing to you as there is no other contact information mentioned on your app, neither you are responding on the support section.

I placed an order from burger king, sector 18, noida for vasundhra enclave (Residence) on 12th may, 2019 at 9:04 pm. The bill amount of rs. 992/- was deducted from my paytm wallet at the same time for which i received a cashback of rs. 30/- too. But the order was not confirmed even after one hour of placing the order. My brother spoke on the restaurant number (‭+[protected]‬) mentioned on the app, where the manager said they haven't received my order only.

Attaching the screenshots here as proof too of the support section, paytm wallet deduction and order screen.
Please have a look into the matter and initiate a refund if rs. 992/- on immediate bases.

Hi team,

I haven't received the delivery of my order : [protected] (Placed on 12th may, 2019).

I have already made the payment but the order has not been delivered to me.
I tried contacting zomato chat support but no response as well.

Please refund me my money (105.75 inr).

The screenshots of order payment and chat window are attached herewith.

Thanks,
Alankar chakraborty.