Zomato Complaints & Reviews

Yesterday i had ordered food from zomato and the restaurant rm where i ordered they delivered me a rotten food nd when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please do something regarding this as because my money is there in that account email id [protected]@gmail.com

I used the auto detect location to order and the delivery executive on call stated that zomato pays 30. Rs per delivery and wont deliver the order. On calling their customer service (Bad idea) they say since the location is wrong (Selected by auto detect not me) they will cancel the order. Everyone but the supervisor of the customer care were rude.

They unnecessarily blocked my account and saying stupid reasons... My account is having of 340/- credits and they suddenly blocked my accountas i already informed that zomato block led my account suddenly and they could inform me or warn me that report on quality issues even with proofs will make my account block and how could you they just block it without any intimation and what wrong did i done there as i complained with all proofs with pictures how can they block a customer like this? Is this a good treatment to a customer... Pls get my account back... And pls don't say that we can't do anything... Pls help me with me... I really want my account back... Even though i haven't done anything this is not fair to be done.. And i am requesting you to get my account back... I need it.. I know you won't make your customer loyalty to be broken..
This us message i had sent them...
What about my credits of rs.341/-... Who will pay that money... This is totally fraud when i gave a complaint, you are manipulating the customer by giving credits and blocking account without using them...
See i will definitely complaint to consumer protection for this...

I ordered food from zomato. I had an issue/ quarrel with the delivery boy. My order number was [protected]. My order was delivered by sajid. After 15 minutes of order confirmation, i called the delivery boy and wanted to ask abouy his whereabouts. So he started taunting me in loud voice. I asked him to be polite but he resistey. So then i also argued with him. He started asking me my age amd started comparing me with my age with his age. He told me that i should respect him, although i didn't disrespect him. Then he apologized and asked me my address. After 30 minutes he came to my building and called me and told me to come out of my room and he started a small talk about his age and all. He disrespected me and even told me "i am not someone's father's slave" i e. "hum kisike baap ke naukar nay hei!". This irritated me and i insist him to leave so he calmed and apologized me and gave me my parcel and left. He even told me to go and complain to zomato customer care or support.

Dear sir / madam,

I am gold member. I had wrongly given my email id as [protected]@indiatimes.com instead of [protected]@yahoo.com or [protected]@gmail.com

I was unaware of the fact close down of email service by indiatimes since 2013.

I cant exercise my gold benefits.

I have written to you many times but not get received the reply. Its very unprofessional of not replying emails.

I request you to change my email id as [protected]@yahoo.com or [protected]@gmail.com

My personal details are

Pushkar barve
[protected]
[protected]@yahoo.com
[protected]@gmail.com

Sir, i, murali krishnan, from chennai.
Yesterday i have placed order in the zomato at 9.30. Delivery guy was searching of my address after he was arrived my home. He is irritated me during conversation and he called his friends from zoomato gang 10 members and out gang. They are entered my house to hit me and abused. They are pushed my mother and spoke vulgarly. I gave police complaint.
Please take immediate action.

Delivery guy name : manikandan

Location : chennai

He brought me food from anna nagar al kabeb hotel at 9.30.

I have no idea why my zomato account has been block on the grounds of suspicious behavior. I haven't done anything wrong. And what if i had zomato gold? I had paid for it right? U can't just block my account and take the money. That is cheating. I m regular costumer of zomato and keep ordering food. Please unblock my zomato account. Please do the needful.
Thank you

Today (09/05/2019) i've tried to place one zomato order but the transaction got failed during the order creation itself due to some transaction error. The amount got debited from my account. But still i didn't receive back my debited amount.
I have attached a copy of message which i received for that transaction.
Amount which got debited from my account : 257 inr.
Please help me on this.

I paid money by on-line and after 5 minute i cancelled my order.. Nd still now i didn't received my payment back after cancelling the order. So pls it's a request to refund my money back to my account... As i cancelled my order... So please fix my problem quickly as i need it in time.. So that i can order another order.. I don't have sufficient balance in my account to order further..

I canceled my order mistakenly and the money is fully deducted as a penalty. Please give my money back i dont want to cancel the order but it was done by mistake
I kindly request you to give my money.
I made my order suucessfully but by mistake it was done by me from next time i will take care of it
I want to give my money back because o belomgs to middle class family and this huge amount which really means to me
I[censored] givey money back i will always be thankful to you

Worst experience we have found 2 big size staple pin in panner btr masala which we have order on 8.05.19 at 9.58 pm, inspite or our reminders staff and manager not interested in attending complaints of customers however they have ignored & charged full money & not said sorry too hence we should avoid to go in such a hotel where not maintaining quality and services to the customers regds worst experience in heart of mumbai

Order no.[protected], date: 8 may 2019 9:39pm. I got a call from the delivery boy at 10:30pm saying my order can not be delivered due to distance. And he asked me to cancell my order, but i coudnt. Later at 11pm i see a update in zomato saying my order is delivered. I tried max with zomato support chat, but nothing much was done. I need my refund back for this order.

I have ordered pizza online through zomato food delivery app but my order was refused to deliver by the delivery boy we contact him and instructed to deliver food to our address but he refused to deliver and he cancelled order of pizza not from our side so plz refund my amount on order food from zomato it is mistake of delivery boy not from our side the delivery boy is not supportive so plz refund the amount back to my account

I have ordered a pizza online through zomato online food delivery app my order confirmed but the delivery boy not delivered our food to us instead of his negligence food he himself cancelled saying he not delivered food to our address but i have paid for food through online payments but they refused to refund my amount back and it is mistake of delivery boy not from us very unfair so i complain g about this issue

I ordered food from zomato last night for party at home, but when i got food there was a cockroach in that, i complained for that in zomato and the restaurant but they only giving money back and that also in their wallet.
I need a proper compensation so they will know how to treat any customer and how to maintain proper hygiene.
I want a heavy compensation to treat these online portal and these lazy restaurant....

I had ordered from a restaurant. The valet took too long for delivery. As i called him.. He started telling lie that he was calling me from last 1 hour and started using vulgar words. He delivered the order to me after 1 hour but to save his negative feedback on the app he fraudulently marked the order as rejected and the zomato is showing me i have to pay the penalty. I have proofs that i received the order but the zomato that the order is rejected.

Did order from nellore bhohanam on 8th may id#[protected], i was charged but then the restaurant stopped taking orders, no refund nor contact from anyone. This is terrible from the restaurant, as this is the third time that this is happening, am not sitting quite on this one, am taking this case seriously. How many people you cheat on an average?? I need a reply to this immediately.

I had ordered 2 fish curries and instructed the hotel (Hotel aalishan, pachpedi naka, raipur) to keep one normal spicy and to keep the other one not spicy at all as it is for a child. But they gave too spicy fish curry. Neither the child could eat nor me. It was full of oil and spice. Pure unhealthy food. Instructions were totally not followed.
Order number - [protected]
Subhasmita rout
The worst part was even the zomato support service is not punctual. I was asking them repeatedly to make me chat with a zomato agent but they did nothing.
I want my money back in this case for those 2 fish curries as they were totally spicy and unhealthy. If not returned that will violate the rules of zomato.

Order number #[protected] placed at 10:01, the zomato valet refused on delivering the order and abused me and my family on the call and marked the order delivered and is refusing to have the payment reversed to my paytm account. Further, the zomato chat is not replying to my texts and also the valet is not picking my calls and has switched his mobile off.

I ordered chinese cousine from zomato with order number-[protected] they cancel my order without my knowledge they didn't call to me, i also tried to contact the delivery boy but i couldn't. I tried calling zomato customer care number but was not connected.
On contacting the chat support, i got a response as "as per our records, your order was cancelled because we were not able to connect with you. We will not be able to initiate refund as our delivery person and support team tried several times to reach out to you but there was no response at your end"
My order amount is 210 rupees
Payment is made through card