Zomato Complaints & Reviews

My account has been blocked my zomato account wallet has 400rs money why you blocked iam give 5 ratings in every order but why you blocked unblock my account or give my 400rs moneyvin my paytm account you are playing games in customers you are blocked and deducted money in zomato unblock my account 400rs money was have in my zomato wallet ([protected]@gmail.com) unblock my account which rides you are blocked in my account unblock my...

I order a pineapple cake from "palson bakery, patna" at 11:58a. M today which was supposed to be delivered at (Fraser road, opposite ruban emergency hospital) through the zomato app. Payment got debited from my account but the order dint got placed nor refunde. The amount deducted-196. Therefore request you to either deliver the order or refund the amount....

Zomato was supposed to refund a certain amount which they haven't done still...

I have constantly been in touch with my bank and they are unable to close on this since they haven't received the credit from zomato.

There's no way to contact them either since they don't respond to the customer care number. They show no interest and keep asking to drop in mails which haven't helped me in any way....

Zomato cancellation service is very bad. I cancelled my order due to bad food packing. Zomato ask for cancellation charge equal to ordered amount. It's wrong equal to ordered value.

Why should customer pay cancellation charge, if restaurant don't pack properly. Your customers are restrurent. I give you 0 star for your service.

I m sumit bansal from delhi.
Contact no. [protected]...

Hi team,

Zomato agent did not delivered the food at my registered address and said that he was calling me.

I have already made the payment but they are refusing my refund.

When zomato have my address, then why they are calling me and not delivering to my address

I called back the agent after some time and he refused to deliver the food although he was very close to my residence.br...

I placed an order on zomato at 12:12 aml at burger singh. There was no contact from any executive for 40 mins. I called the restaurant they said the order is being displayed as cancelled. I tried to reach zomato customer care via the only option they give us, chat, they showd a wait time of 9 min, i waited. Its 1:06 now and now response has been given. I have my money gone and no food delivered, still hungry....

I ordered two coke cans and they were punctured from top. So i simply approached to their in app customer support service. But they just showing me one minute wait time from last 35 mins and now one is responding to my query. It doesn't mean that if a customer orders less costly food then you are not going to pay him any attention. Please reply in app customer service and solve my issue asap

My registratered email is: [protected]@gmail.combr...

I order on zomato of rs 164 at 7.10pm but i request for cancel 7.11 pm but zomato dont help me for cancel order. They can reply 7.27 pm too late reply... And my order is cancelled by delivery boy and also my money is deducted without my permission. When i ask why money not refunded they told that is penalty charge but i was cancelld by 7.11 pm so why my order not cancelld?...

I have ordered a item from zomato and my order id is [protected] and the delivered item was so salty i could not eat... I have given the money for good quality but they failed to provide me... So i want the refund... Asap.. They are just saying they ll not repeat again... Is this a solution.. Tell me... I want proper solution. They are not able provide me proper resolution...

I had ordered from zomato on the same address which i used from the address book given in the app,

Zomato has delivered multiple times on my address but this time due to some issue with their app it was showing a different address,

The zomato valet was not delivering to my original address, they cancelled the order without even asking me and charged penalty,

This has happened with several customers...

Sir/madam my account is blocked from i'm unable to order my food. Last week the food delivered to me was filthy and spoiled i posted my pictures and talked to customer service but the lady over there was very rude and without proper knowledge on the issue she done it. I'm really a fan of zomato and a happy customer but incident like this really feels hard to digest. I please request you to look into the issue and do justice....

Zomato blocked my account without telling anything, i only complaint of one food which I got in very bad condition, , , supported snaps already sent thereafter they refunded my entire money in zomato wallet & blocked my account... Y such kind of malpracticing allowed?? As a consumer I have right to say what I got i[censored] don't want then don't refund, , but after giving refund and also I have previous transaction money and cashback... It's worst....

I ordered a food from zomato, received a message that delivery boy is on the way at 1:41 pm and he received to me at 2:11, in between i requested the chat box representative to discuss the same, but haven't received any responses from them as well. They just ignored the mail. This type of service is not expected. I will prefer not to order from zomato....

I made an order in kfc around 560 rs. I got a call that the order was cancelled for a technical issue but in the app rejection reason was meant as i denied the order.

I reported to it the support chat immediately and they confirmed that the order was cancelled by the restaurant and there was a miscommunication and they have confirmed it with the delivery boy.
I was promised that refund will be done and 143 credit will...

I suddenly get a message from my bank that my credit card has been charged against zomato gold membership when i didn't want to renew the subscription.
Please look into the matter and arrange to refund the amount.
You cannot just charge customers without a notification about auto renewal policy. This is really not expected from a company like zomato.
My zomato id is [protected]@gmail.com...

This is regarding my order of rs.285 which was cancelled by zomato saying im unavailable.

I was with zomato customer care ppl from the time the order is placed and these people responded very lately. The issue is order address was wrngly located so i needed to change it but these support people didnt respond in time and delivery boy refused to deliver the food.

New address which i told was 1.5kms away from...

I placed an order on 30th april 2019, order no :[protected]. The delivery boy called me saying that he has brought my order (He called me once).

The delivery boy was on the ground floor and my office is on 4th floor and it takes 3-5 mins to reach ground floor and as soon as i reached ground floor (Within 3 mins) the delivery boy was not there i called him and he dint pick my call and i checked that my order was canceled. I...

I placed an order at 11:30 in the night. Order gets processed and is pre paid. Delivery is supposed to be in 35 minutes but i never get the food. The delivery person moves to some opposite direction and stops for an hour and switches off phone. I start talking to chat support but i get no response. Its 2 am i am hungry and have no clue where my 300 rupees went. I contact on twitter but they say they are sorry and ask order id. After i give...

Hi team,

Due to incorrect address, delivery person tried to reach me via your customer support. However, due to natural call issues, i was late in responding to your calls and with in 5 mins i tried to reach your delivery person. However, he told that he rejected the order and told me that he is returning to restaurant, but did not returned in real.

I was charged around rs.400 and even food also did not deliver....

I placed two mutton briyani from nasar idiyappa paya unavagam, thanjavur through zomato app on 20th apr at 2.37pm worthrs 270 then i received a call from zomato delivery boy stated that mutton briyani went out of stock so i cancelled the order. And i was notified that refund process initiated trasnsaction details:[protected]
Anda refund reference number is[protected]. But still no amount is credited yet. It has been a week there is...