Zomato Complaints & Reviews

I have been charged wrongly the amount of 150 for no mistake of mine and your customer support is not responding and they have really pathetic service, your app picked up wrong current location and after placing the order when i canceled it charged me complete order amount and i was not provided with the option to change the delivery location and its the problem on their side that they picked up the wrong location as my current location, my current location was home and they picked up office address and now they are saying my gps wasn't enabled if i wasn't enabled then how did it pick any location

Zomato blocked my account without any valid reason and i had 94 zomato credits in my account so please see to it...
Help me in unblocking my account.
You should care about the customers which zomato did not and i am not able to place the order. Please help me out of it...
What's the problem with the company that they have blocked my account... I am waiting for my account to be resolved..

#[protected]
Kindly let me know why my order gets cancelled, just as my number was not answered, your delivery personnel rejects the delivery and sends it to some department, where no recovery possible.
Kindly let me clear as i was in ameeting, my cellphone was not in with me. The location was clearly mentioned as ajmera electrotech llp. If the parcell amount is paid, i do not see any reason, why the delivery man did not drop the parcel at the gate of the above premises. I hereby request not to penalise me of any damn reason which i am ain't liable for.
So kindly revert the amount as i am a regular follower of zomato and always review giver.

Hi, i am zoyeb ahmad from delhi india, i have a concern that i had placed an order from zomato 3 pieces of veg supreme burger but i don't how my order change into chicken i dont like chicken burger after all i chat to one of zomato agent and ask him to cancelled my order i was said him i will order again my choice able food he did my order cancelled but after i don't have received any types of refunded related notification call and email still i want my money back

Zomato delivery boy.. Sagar rajendra gare[protected] declines food delivery n said that joshi upahar gruh restaurant is busy in making other orders.. They cant fullfil you order in 1-2 hours. I will mark your order as delivered and refund your payment through paytm.. Order from somewere else. But now he blocked me.. And didnt return my money.
He rejects everytime i call

Hello,

I have placed an order from jay malhar restaurant.

Order was placed on 2:08pm and now it is 3:34 pm. Still i have not received my order yet.

When i checked the order status it is showing order has been delivered.

Order id: [protected]

I have paid the money via online.

Also when i tried to contact your chat support i didn't get any response from them.

I tried to contact your delivery boy almost 8 times each and every time i could only hear phone switched off.

Delivery boy details :

Name: shubham dinker khandve

Contact details: [protected]

Can you guys please explain what kind of delivery do you provide.

How can i trust henceforth to pay online and face this issue in future

I need a brief explanation for this issue.

Also i want my money back which has been deducted.

I have made an order from zomato and made the payment online and my order was on way but then it showed order received in my app but i havn't received my order then i tried calling the agent named 'jagan' and he is not receiving any of my call and i called him more than 15 times in last 20 mins.
I need my money back and take strict action against the guys like 'jagan' who cheats.
My order id is [protected] order made from ' burger love' service provoder zomato.
Date 11/05/2019
I need refund.

My order #[protected] was cancelled by Zomato because I was obeying traffic rules and could not answer my phone. The delivery person came to my house with the pizzas and refused to give it stating that the order was cancelled.
I did not cancel the order so how can Zomato decide to cancel my order without my permission and then refuse to give the food and also my money.

This is to bring to your notice my last zomato order was not delivered and the agent who had called was extremely rude.

He said that address i have given was wrong, i have placed more than 50 orders from the same address there were no issues.

I want a full refund as it was never delivered, this order was for someone who was recuperating from accident and was urgent, i just wish your executives were more helpful during call, they are extremely rude.

Hope you will do the needful.

This is my email ([protected]@gmail.com)
Sir why my account is blocked. I have also 100rs in my zomato wallet. I don't know what's my mistake or it's your mistake. I placed total 4 order. Please do something and trust me sir only complaint for bad quality of food. This not my intention to refunding the amount. Next time i will not complaint in anyway that if my food is rotten. So now please sir unblock me

Yesterday i had ordered food from zomato and the restaurant rm where i ordered they delivered me a rotten food nd when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please do something regarding this as because my money is there in that account email id [protected]@gmail.com

I used the auto detect location to order and the delivery executive on call stated that zomato pays 30. Rs per delivery and wont deliver the order. On calling their customer service (Bad idea) they say since the location is wrong (Selected by auto detect not me) they will cancel the order. Everyone but the supervisor of the customer care were rude.

They unnecessarily blocked my account and saying stupid reasons... My account is having of 340/- credits and they suddenly blocked my accountas i already informed that zomato block led my account suddenly and they could inform me or warn me that report on quality issues even with proofs will make my account block and how could you they just block it without any intimation and what wrong did i done there as i complained with all proofs with pictures how can they block a customer like this? Is this a good treatment to a customer... Pls get my account back... And pls don't say that we can't do anything... Pls help me with me... I really want my account back... Even though i haven't done anything this is not fair to be done.. And i am requesting you to get my account back... I need it.. I know you won't make your customer loyalty to be broken..
This us message i had sent them...
What about my credits of rs.341/-... Who will pay that money... This is totally fraud when i gave a complaint, you are manipulating the customer by giving credits and blocking account without using them...
See i will definitely complaint to consumer protection for this...

I ordered food from zomato. I had an issue/ quarrel with the delivery boy. My order number was [protected]. My order was delivered by sajid. After 15 minutes of order confirmation, i called the delivery boy and wanted to ask abouy his whereabouts. So he started taunting me in loud voice. I asked him to be polite but he resistey. So then i also argued with him. He started asking me my age amd started comparing me with my age with his age. He told me that i should respect him, although i didn't disrespect him. Then he apologized and asked me my address. After 30 minutes he came to my building and called me and told me to come out of my room and he started a small talk about his age and all. He disrespected me and even told me "i am not someone's father's slave" i e. "hum kisike baap ke naukar nay hei!". This irritated me and i insist him to leave so he calmed and apologized me and gave me my parcel and left. He even told me to go and complain to zomato customer care or support.

Dear sir / madam,

I am gold member. I had wrongly given my email id as [protected]@indiatimes.com instead of [protected]@yahoo.com or [protected]@gmail.com

I was unaware of the fact close down of email service by indiatimes since 2013.

I cant exercise my gold benefits.

I have written to you many times but not get received the reply. Its very unprofessional of not replying emails.

I request you to change my email id as [protected]@yahoo.com or [protected]@gmail.com

My personal details are

Pushkar barve
[protected]
[protected]@yahoo.com
[protected]@gmail.com

Sir, i, murali krishnan, from chennai.
Yesterday i have placed order in the zomato at 9.30. Delivery guy was searching of my address after he was arrived my home. He is irritated me during conversation and he called his friends from zoomato gang 10 members and out gang. They are entered my house to hit me and abused. They are pushed my mother and spoke vulgarly. I gave police complaint.
Please take immediate action.

Delivery guy name : manikandan

Location : chennai

He brought me food from anna nagar al kabeb hotel at 9.30.

I have no idea why my zomato account has been block on the grounds of suspicious behavior. I haven't done anything wrong. And what if i had zomato gold? I had paid for it right? U can't just block my account and take the money. That is cheating. I m regular costumer of zomato and keep ordering food. Please unblock my zomato account. Please do the needful.
Thank you

Today (09/05/2019) i've tried to place one zomato order but the transaction got failed during the order creation itself due to some transaction error. The amount got debited from my account. But still i didn't receive back my debited amount.
I have attached a copy of message which i received for that transaction.
Amount which got debited from my account : 257 inr.
Please help me on this.

I paid money by on-line and after 5 minute i cancelled my order.. Nd still now i didn't received my payment back after cancelling the order. So pls it's a request to refund my money back to my account... As i cancelled my order... So please fix my problem quickly as i need it in time.. So that i can order another order.. I don't have sufficient balance in my account to order further..

I canceled my order mistakenly and the money is fully deducted as a penalty. Please give my money back i dont want to cancel the order but it was done by mistake
I kindly request you to give my money.
I made my order suucessfully but by mistake it was done by me from next time i will take care of it
I want to give my money back because o belomgs to middle class family and this huge amount which really means to me
I[censored] givey money back i will always be thankful to you