Zomato Complaints & Reviews

Hi,

By mistakenly i had placed two orders and immediately i realized it. I called restaurant, asked him to consider only one order and they agreed upon. Then i cancelled order from my zomato app via chat.

I haven't got any refund stating that they we consider full amount as cancellation fee which is highly disappointing and kind of fraud.

How can cancellation fee is equal to full order amount.

My order id : [protected]

This is to inform you that I am very unhappy this time with the service of Zomato.

I ordered food from the restaurant, address was confirmed by the delivery agent and later he simply denied to deliver since the location was not showing as per GPS. However in the same address multiple times I have ordered from Zomato and the order got delivered successfully.

Secondly the customer support advisor simply called and informed about the order being cancelled but did not even listened to me and hung up.

Thirdly the chat executive also did not even acknowledged my issue, simply jumped to conclusion. Also his response was very slow.

I'm really unhappy with the service from delivery agent, customer care agent who cancelled the order and also from the customer support executive.

I ordered my food in zomato yesterday and paid via google pay rs.170.. My order was not delivered.. But in app it was updated order is delivered... I called delivery boy.. He has kept forward call setting and restaurant says no order in dat name... Zomato said to wait 24-48 hours.. So they will refund the amount.. Now they have texted we spoke to your delivery boy he has delivered your order.. So issue solved.. What nonsense is this..?? No customer care no.. Response.. So y u keep online payment mode to cheat and deduct money and play game so..?? Worst i need a solution..

I place orde from zomato on 4 may they not delivery by zomato and cancelled by zomato and said ur address is wrong but on same day after i place 3 other order on same address they delivered successfully by zomato. This all thing i explain to zomato by mail and chat support center but they not ready to give refund even throug many mail and chat supoort center. I also mail them for taking complain for order not deliverd by zomato but they also not taken complain redarding product not deliverd to customer and i also said new delivery excutive appoint for product deliverd i[censored]r excutive not know area but they also not appoint and not product deluverd and zomato excutive cancelled the product and not refund 100rs yet. And also request for refund but they said we can't give refund and ur money adjusted by cancellation fee. I also explain them customer not cancelled product they ready to take product but ur excuctive not deliverd the prodcut. So kindly refund whole money 100rs immedetely. Till now 6 may they not refund and not take any complain and not give complain no to me even after many mail and chat support. They totally support misbehviour delivery excutive who cheat with customer and company not delivery the product and wrongly chage to customer in the name of cancellation fee and not refund the money to customer..

Order number - [protected]
Refund id - [protected]

Sir,
On 29 april 2019 i ordered food from zomato (India) but due to some reasons they cancelled my order (Id-[protected]) and processed a refund of rs 150/- with refund id [protected]. But till date i have not received the refund.

I tried to contact your customer care team through e-mail and chat, but every time i disappointed by your customer support. Its high time now please do the needful asap

Hello team,
I placed an order on box8 via zomato which got cancelled by their team as they came to know that they didn't serve my area. I have also received an sms from box8 team that they have reversed the payment but zomato is filing to do the same. They are arguing that their system shows the order has got delivered even after sending a screenshot pf cancellation message from box8 team. They also stopped responding to my emails. This leaves me with no choice.

Attached thensame screenshot for your reference.

I ordered from a partner restaurant of zomato
Order id [protected].
The order got canceled and i am still chasing zomato for my refund.

They are not at all bothered about anything as nobody responds to reply on social media pages.
Customer care mentioned never gets answered.
Bots on chat don't even understand the issue.

Was surprised to see a lot of complaints on social media of the same sort and even surprised me more than they don't bother at all.

Hi restaurant manager,

Order id: [protected] date: 05 may, 2019
14th cross, 20th main, btm layout 1st stage, bangalore-560068

Chicken hyderabadi dum biryani (2 x ₹285) ₹570
Shanmukha special chicken biryani (1 x ₹299) ₹299
Butter naan (3 x ₹40) ₹120
Boneless butter chicken masala (1 x ₹289) ₹289
Boneless shanmukha special dry (1 x ₹275) ₹275
Packaging charge ₹20
Delivery charge ₹20
Taxes ₹66
Tip ₹20
Promo - (Party) (₹465.90)

₹1, 213.10

I have ordered the above items but from your side one chicken hyderabad dum biryani missed.

Could you please check with shanmukha restaurant manager and please re-reimburse my missing biryani amount : 285.

My mobile number : [protected].

Let me know in case of any concerns.

Thanks,
Ravindra

Suddenly yesterday i received the text from zomato that my account has been blocked
I have memeber ship of zomato gold of year eveyday i have 2 3 order from zomato and they blocked without any reason or update??? May i know how can it be blocked i have continue use of zomato gold and other order

Zain. [protected]@gmail.com

Mobile no [protected]

Placed order - cancelled within 2 minutes - inr 2300 - no refund - no food delivery

Refund status
Inbox
X

Shibani gon
May 4, 2019, 1:38 pm (2 days ago)
To order

Dear team

I had ordered [protected] for inr 2398.
I had called the restaurant checked and was told its not yet started cooking so i told them not to start. Then i cancelled order.
Pls let me know my refund status.
Thanks.

Zomato online ordering
May 4, 2019, 1:40 pm (2 days ago)
To me

Hi,

Thanks for reaching out to us.

We will review your query and revert at the earliest. Please bear with us till then and if there's anything else unresolved that we can help you with, please do let us know by replying to this email – we'll get on it right away.

Regards,
Zomato online ordering
{#hs:[protected]#}

Zomato online ordering
May 4, 2019, 1:42 pm (2 days ago)
To me

Hi shibani,

Thank you for writing to us.

This email is in reference to the order# [protected] placed with 5 spice.

With regards to your concern, please be informed that zomato doesn't allow / support cancellation of the orders post confirmation by the restaurant. It is so because once the order is confirmed, restaurant starts working on / preparing the order.

Since the order was cancelled on your request and hence, cancellation charges equal to the order value have been levied and we won't be able to refund the same.

Feel free to reach out to us in case of any queries / suggestions.

Regards,

—
Saurav khatri
Zomato online ordering team
Reach us at [protected]@zomato.com

This is kundan singh as i am very frustrated with zomato services and this is why i am writing this to you.
First of all zomato riders who asked me to cancel the order irrespective of the fact th that cancellation amount was the total booking amount when someone cancel the order.

Fin addition why would someone cancel the order if the the complete amount is the cancellation amount, i asked just after the cancellation that please deliver the order. That can be verified from the conversation that i had with zomato chat support. I also informed zomato management that refund my money other wise i am going to write an email to consumer court if zomato is is not going to refund the money however they didn't respond and ignored totally.

I would request consumer court to look into this issue also i would request the zomato to give me a call on my mobile number that is[protected] and refund my money

My zomato account got blocked and no prompt response from the customer care service.. They asked me to chat but app got blocked and how can i chat with them..
I have 2 years zomato gold subscription and i'm unable to use my zomato gold subscription also.. Please help me in this regard also anyone has faced the same issue previously and what's the status??
User name:- sharan. [protected]@gmail.com

Thank you

I had ordered food from kabuliwala a biryani restaurant from kolkata which has four star rating in midnight i got the product after opening the box a filthy smell of rotten chicken was coming then i saw the chicken was black and was smelling very bad after opening the box immediately i informed zomato service executive and they are telling restuarnt is unresponsive they will not provide the refund and they accepted that product is rotten
Zomato [protected]@gmail.com
Phone number-[protected]

My order from zomato was cancelled informing me that my number is not reachable but my number had full network. I called to delivery boy but he refused to deliver my good and said thay he cabcelled it. Now they are not refunding my money nor did they deliver the food. Its not only about money, its about harassing customers. I want strict actions against zomato

1) food that came with the package, was found with fly in the salad,

2) earlier also the quality of chicken that came up from this restaurant, was stale and was smelly, the owner rahul mehta gave this reason that the fridge was not working since there was no electricity that day. So he provided me with the same order and this time too the order came with same quality of chicken, this time he gave me this reason that he himself was not there in the shop, and then asked me order food free of cost whenever i feel free.

3) another day i found the outer covering of boiled egg in my rice during my next order. But it seems these people are so arrogant and stubborn that they don't bother about the quality.

When i had 3rd encounter, i called him i asked him the reason but he says he generally doesn't be in his outlet. But does it really bothers whether his presence will affect the quality of food or not? Moreover he abused and said -"itni dikkat hai to order mat kia kar khane baar baar phone kar ke jija ko kyun pareshan kar raha hai", and he argued over that saying i ll pay you your amount and will paytm you. So this is the way the owner talks seems they should be taught the subject of crm before onboarding them to zomato or any such platforms. Is this just because zomato has given them the privilege to provide food of devoid quality and then on finding such issues by customer, return them the amount of food. Isn't this kind of act on repeated times is actually causing to degrade the image of zomato..?

Order no - [protected]

License of vendors like this should be cancelled with immediate effect.
Fssai lic no[protected]

I have ordered from s and s punjabi tadka chandigarh. Due to some promo code issues i changed my mind and cancelled the order. But rs. 265 deduct from my account as cancellation fee. I cancelled my order within ten seconds. As without getting any order and due to heavy amount as cancellation fee i have to bear a mental stress.
Kindly do the best. It's not my fault. Why i pay so much as cancellation fee.

My order from zomato was cancelled informing me that my number is not reachable but my number had full network and i was waiting outside all the time, i didn't find anybody coming to deliver my order. Now they are not refunding my money nor did they deliver the food. Its not only about money, its about harassing customers. I want strict actions against zomato.

I placed an order today.. My order is not delivered to me of rs 206 and also my money is not refunded back to me.. Delivery boy says i am very far from your address that is not the reason... Order is placed from sports coffee bar, ujjain...
.
We placed order.. Its company's responsibility to give pur order anyhow... And if in case it is not than refund the money back... But they take the money as well...

Please unblock my account as i have credits in them.
And i have complaint about right things.
This is not the way to unblock my account.
I have credits which is 95rs.
And if you attached restraunt which gives bad foods customer will complain.
Because of this zomato blocked me and any one order food for there parents and it will not taste good which generally good always if we eat same thing at restaurants so why would i not complain.
Unblock my account.

A message was received on 21st april'19 for refund against order id [protected] on zamato for rs. 1085.46. This order was not executed and hence the above was initiated. Though 7 working days was mentioned for the refund the same has not been credited back into the account. Pl. Respond on the status and when the same will be refunded. A confirmation in this regard is expected.