Zomato Complaints & Reviews

I was ordering food from zomato, i paid the amount using zomato cashback. The money got deducted but the order is not placed. There is no response from zomato customer service.
Zomato's service is gone downhill and still going. Please if anyone can help please do to retrieve the money that is deducted for no reason. Its the last time i am ordering from zomato.
I am attaching the screenshot....

Incident date - 26th arpil 2019
Order placed from zomato,
Restaurant - healthie [https://www.zomato.com/hyderabad/healthie-gachibowli]

I had placed an order for black beast (A paneer veg sandwich) and what i got was a sandwich with meat in it. And this, unfortunately, i got to know after taking a bite out of it. Being a pure vegetarian it felt revolting after understanding what just happened. This was a gross...

I have ordered yesterday 9:45pm from burger king, zomato delivered it around 10:30pm, when i checked the packing, found 1 burger and 1 patty are missing. Also 2 cheese slice was missing. All the burger were in bad condition.

Immediately tried to contact support, but the agent replied me after 35 min and after read my message he again went offline.

I also called burger king for missing item, but the manager told...

Yesterday i had ordered food from zomato and the restaurant from where i ordered they delivered me a not satisfyingfood the rasmalai was very hard and when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling...

Today I ordered 2 items from zomato online delivery. But after 1 hour delivery boy called and said order cancel due to wrong location.but my location is perfectly alright.please refund money in my account otherwise I will launch a complain against zomato to consumer forum. It's a totally fraud service.i[censored] r not ready to delivery, thn plz close ur service. U hv no right to cheat with any customer....

I have kept an order on 25th april 2019 at 7:21 pm order no : [protected] delivery boy no : [protected]. At 8:10 pm still it showed that my food is being prepared i never experienced this much of delay so i called delivery boy and he said that he haven't received any order maybe the has been assigned to another delivery boy then i called the restaurant where i have ordered they said it's not their mistake it's all up to zomato delivery boys...

I ordered for a grilled sandwhich through zomato. It priced rs. 80. I submitted the debitcard payment details and clicked for place order. I selected the otp option. Otp was sent to my mobile. I enterrd the otp but the order was not placed and cash was debited from my account.
I again clicked for otp and order was placed. But again cash of rs. 348.75 was debited from my account. If you could please look into this. Thank you....

Hi
24th of april i am placing the order form v. K juice bar, by mistakenly enters the wrong location so i want to change the location, then i am chatting with support team its inform me its not possible then am informing no issue u can dispatch the order on same location and with in second order canceled, its a paid order

Order id-​[protected] rejected
V. K. Juice bar
V. K. Juice bar
Sector 22,...

I have order some food item from drunken panda an hotel in kochi from zomato app. I have oredered the same on[protected].37 am) paid through online.
I was waiting for this order for more than 2 hrs and was not able to wait anymore. So ihave reported this issue in zomato app enquiy. They told me that the order is still on and the delivery agent is 20 minituse away from the order so i waited more and more finally i called up the...

I had ordered paneer satay from go crazy restaurant order no [protected] on 25th april at 01:21 am
Order amount 165

The order which came was fully burnt, too oily and didn't smell or taste good, i took up the issue on the chat support, but even after repeated requests the chat support i just got a credit of 41 in my wallet and a a sentence which said, well share the feedback with the restaurant, the food which could not...

Yesterday i ordered food from zomato where there's a deal that you will get 40%of[censored]pto rs.100 and you will get 30% cashback once the team you predicts win. Today was banglore vs punjab match where i got my peediction right on banglore. So according to zomaro i should get 30% money back i ordered food for rs.703 and i got a cashback of rs.60 such a misleading advertisement as well as its a case of fraud. I hope necessary action will be taken...

[protected]@gmail.com

Mere phone se order hi nhi ho rhe or mail kiya to uska back hi nhi milta

App version : v13.2.7
Selected city : 11392
Selected entity : subzone
Geo city : 11392
Geo entity : subzone : 172798
Location : 0.0, 0.0
User id :[protected]
User agent : &lang=en&android_language=en&android_country=gb&source=android_market&version=7....⇄br...

Hi team,

I have by mistakenly placed the order which salad from the herbiary (Malad) because i was searching some more restaurant but order got placed next movement i called to restaurant to cancel the order i dint even took more then 30sec to call, but restaurant person guide me to call on zomato for cancellation, in zomato app there is no other option for cancellation now i have been penalty charge amout 376 no reason, wud...

Hello zomato,

I have ordered today for samosa and poha from sahu hotel raipur and delivery boys says that location is not correct but i have given my correct address and he called and said that u have to send anyone to receive the parcel in between the location or else we will cancel your address and now order is cancelled and also i called multiple times to owner of sahu hotel he is also not receiving our phone calls i want...

Yesterday i order from jagdish food. And rider rejected my order. And i not received my order and also my money gone because i already paid through debit card. I also tell how to come there.
Zomate customer care number not working
No reply from their email id.
Customer chat is rediculus. They cant take any steps. Just chat.

My refund amount=
Zomato credit=69+25 (Paid via card)+34 match creditbr...

I ordered food from zomato today. I had paid through the card and my order was prepaid. I kept on waiting for the order atleast 2 hours but the order didn’t reach me. After that, I saw the app to check delivery status and I saw " your order got cancelled due to long distance".

I have tried to call multiple time to Zomato customer care but phone was not connected and I could not get any help from their end ....

This entire issue explains over a series of insult and shame faced by me on an order placed in zomato and the order id is [protected]. Please read as this one is sooo shameful and would be interesting

Part 1:

On my order no update was given and the delivery has been marked completed delivered . When I reached the chat support right from 9 pm till 12 am the Chat service agent gave a 23 credits. I was never desperate...

On 23/4/19 i had done an order from zomato and on zomato premier league i was won and they have given only 5 rs after complaining they added more 16rs in my wallet but they are telling about 30% of bill value my order was of rs 100 what is the 30% of rs 100 and in customer support they are responding very late and tell me what is the 40+30% cashback meaning if i am not getting this....

I placed an order from theque crazy restaurant, durgapur, west bengal., and they cancelled the order for some address issue. Everyday i use zomato with same address which was set itself by a zomato vallet but today they cancelled the order.. My payment was done online by phone pay.. And i even did chat with zomato assistant but all in vain. I am very much dissappointed by this kind of service by zomato.. Please kindly solve my complaint and...

Dear zomato

I have order some food from zomato.
I have mentioned complete address which was gurgaon. After payment i have checked that location was wrongly selected by your gps system.

Then i called to deliver person that please deliver my order in gurgaon not in delhi. He said we can't deliver in gurgaon. Then i said please cancel my order. After that i received call from zomato customer care they said...