Zomato Complaints & Reviews

I ordered from a partner restaurant of zomato
Order id [protected].
The order got canceled and i am still chasing zomato for my refund.

They are not at all bothered about anything as nobody responds to reply on social media pages.
Customer care mentioned never gets answered.
Bots on chat don't even understand the issue.

Was surprised to see a lot of complaints on social media of the same sort and even surprised me more than they don't bother at all.

Hi restaurant manager,

Order id: [protected] date: 05 may, 2019
14th cross, 20th main, btm layout 1st stage, bangalore-560068

Chicken hyderabadi dum biryani (2 x ₹285) ₹570
Shanmukha special chicken biryani (1 x ₹299) ₹299
Butter naan (3 x ₹40) ₹120
Boneless butter chicken masala (1 x ₹289) ₹289
Boneless shanmukha special dry (1 x ₹275) ₹275
Packaging charge ₹20
Delivery charge ₹20
Taxes ₹66
Tip ₹20
Promo - (Party) (₹465.90)

₹1, 213.10

I have ordered the above items but from your side one chicken hyderabad dum biryani missed.

Could you please check with shanmukha restaurant manager and please re-reimburse my missing biryani amount : 285.

My mobile number : [protected].

Let me know in case of any concerns.

Thanks,
Ravindra

Suddenly yesterday i received the text from zomato that my account has been blocked
I have memeber ship of zomato gold of year eveyday i have 2 3 order from zomato and they blocked without any reason or update??? May i know how can it be blocked i have continue use of zomato gold and other order

Zain. [protected]@gmail.com

Mobile no [protected]

Placed order - cancelled within 2 minutes - inr 2300 - no refund - no food delivery

Refund status
Inbox
X

Shibani gon
May 4, 2019, 1:38 pm (2 days ago)
To order

Dear team

I had ordered [protected] for inr 2398.
I had called the restaurant checked and was told its not yet started cooking so i told them not to start. Then i cancelled order.
Pls let me know my refund status.
Thanks.

Zomato online ordering
May 4, 2019, 1:40 pm (2 days ago)
To me

Hi,

Thanks for reaching out to us.

We will review your query and revert at the earliest. Please bear with us till then and if there's anything else unresolved that we can help you with, please do let us know by replying to this email – we'll get on it right away.

Regards,
Zomato online ordering
{#hs:[protected]#}

Zomato online ordering
May 4, 2019, 1:42 pm (2 days ago)
To me

Hi shibani,

Thank you for writing to us.

This email is in reference to the order# [protected] placed with 5 spice.

With regards to your concern, please be informed that zomato doesn't allow / support cancellation of the orders post confirmation by the restaurant. It is so because once the order is confirmed, restaurant starts working on / preparing the order.

Since the order was cancelled on your request and hence, cancellation charges equal to the order value have been levied and we won't be able to refund the same.

Feel free to reach out to us in case of any queries / suggestions.

Regards,

—
Saurav khatri
Zomato online ordering team
Reach us at [protected]@zomato.com

This is kundan singh as i am very frustrated with zomato services and this is why i am writing this to you.
First of all zomato riders who asked me to cancel the order irrespective of the fact th that cancellation amount was the total booking amount when someone cancel the order.

Fin addition why would someone cancel the order if the the complete amount is the cancellation amount, i asked just after the cancellation that please deliver the order. That can be verified from the conversation that i had with zomato chat support. I also informed zomato management that refund my money other wise i am going to write an email to consumer court if zomato is is not going to refund the money however they didn't respond and ignored totally.

I would request consumer court to look into this issue also i would request the zomato to give me a call on my mobile number that is[protected] and refund my money

My zomato account got blocked and no prompt response from the customer care service.. They asked me to chat but app got blocked and how can i chat with them..
I have 2 years zomato gold subscription and i'm unable to use my zomato gold subscription also.. Please help me in this regard also anyone has faced the same issue previously and what's the status??
User name:- sharan. [protected]@gmail.com

Thank you

I had ordered food from kabuliwala a biryani restaurant from kolkata which has four star rating in midnight i got the product after opening the box a filthy smell of rotten chicken was coming then i saw the chicken was black and was smelling very bad after opening the box immediately i informed zomato service executive and they are telling restuarnt is unresponsive they will not provide the refund and they accepted that product is rotten
Zomato [protected]@gmail.com
Phone number-[protected]

My order from zomato was cancelled informing me that my number is not reachable but my number had full network. I called to delivery boy but he refused to deliver my good and said thay he cabcelled it. Now they are not refunding my money nor did they deliver the food. Its not only about money, its about harassing customers. I want strict actions against zomato

1) food that came with the package, was found with fly in the salad,

2) earlier also the quality of chicken that came up from this restaurant, was stale and was smelly, the owner rahul mehta gave this reason that the fridge was not working since there was no electricity that day. So he provided me with the same order and this time too the order came with same quality of chicken, this time he gave me this reason that he himself was not there in the shop, and then asked me order food free of cost whenever i feel free.

3) another day i found the outer covering of boiled egg in my rice during my next order. But it seems these people are so arrogant and stubborn that they don't bother about the quality.

When i had 3rd encounter, i called him i asked him the reason but he says he generally doesn't be in his outlet. But does it really bothers whether his presence will affect the quality of food or not? Moreover he abused and said -"itni dikkat hai to order mat kia kar khane baar baar phone kar ke jija ko kyun pareshan kar raha hai", and he argued over that saying i ll pay you your amount and will paytm you. So this is the way the owner talks seems they should be taught the subject of crm before onboarding them to zomato or any such platforms. Is this just because zomato has given them the privilege to provide food of devoid quality and then on finding such issues by customer, return them the amount of food. Isn't this kind of act on repeated times is actually causing to degrade the image of zomato..?

Order no - [protected]

License of vendors like this should be cancelled with immediate effect.
Fssai lic no[protected]

I have ordered from s and s punjabi tadka chandigarh. Due to some promo code issues i changed my mind and cancelled the order. But rs. 265 deduct from my account as cancellation fee. I cancelled my order within ten seconds. As without getting any order and due to heavy amount as cancellation fee i have to bear a mental stress.
Kindly do the best. It's not my fault. Why i pay so much as cancellation fee.

My order from zomato was cancelled informing me that my number is not reachable but my number had full network and i was waiting outside all the time, i didn't find anybody coming to deliver my order. Now they are not refunding my money nor did they deliver the food. Its not only about money, its about harassing customers. I want strict actions against zomato.

I placed an order today.. My order is not delivered to me of rs 206 and also my money is not refunded back to me.. Delivery boy says i am very far from your address that is not the reason... Order is placed from sports coffee bar, ujjain...
.
We placed order.. Its company's responsibility to give pur order anyhow... And if in case it is not than refund the money back... But they take the money as well...

Please unblock my account as i have credits in them.
And i have complaint about right things.
This is not the way to unblock my account.
I have credits which is 95rs.
And if you attached restraunt which gives bad foods customer will complain.
Because of this zomato blocked me and any one order food for there parents and it will not taste good which generally good always if we eat same thing at restaurants so why would i not complain.
Unblock my account.

A message was received on 21st april'19 for refund against order id [protected] on zamato for rs. 1085.46. This order was not executed and hence the above was initiated. Though 7 working days was mentioned for the refund the same has not been credited back into the account. Pl. Respond on the status and when the same will be refunded. A confirmation in this regard is expected.

Order number [protected], ordered on 5 may 2019 at 1928.
Order was 01 x cream pasta and 01 x chilli cheese garlic bread from pasta street (Indiranagar), bangalore.
Problem with the order : garlic bread was stale and had white mould/fungus growing on the bread. We unknowingly had unfortunately eaten 3 pieces of the same before noticing this.
Two o[censored]s had eaten the bread and both experienced some nausea.

This lackadaisical attitude of the restaurant and zomato is unacceptable.
We complained to the restaurant and zomato both immediately after.
Though zomato has tried to wrap up the matter with giving us free credits, but such a matter which deals with the health of the customer needs to be dealt with sternly.
I want a legal action by the health department against the restaurant - pasta street, indira nagar branch, bengaluru and against zomato.
Thank you
Pushkar mendiratta
Sneha patil

I had placed an order in two different restaurants on 30th of april which didn’t get delivered at all. I messaged the customer care and they don’t respond to the messages at all. I haven’t got any refund for the money that i have paid for the food that i have placed using zomato. I feel really bad for their service. I need my money back and their services to be revoked

I was about to order from chawla 2 from my paytm wallet and and just searching for right promo code and immediately within no time you deducted rupees 419.50 from my wallet for food in my kart and place the order without my consent. When i came to know that you froudulently ordered and deducted this amount i immediately called the restaurant owner not to prepare this order and i informed the delivery boy also because it was what i believe was software problem. Now i want my full refund of 419.50 because that time food was not ready.

Please immediately response to this mail and act professionally. As we the the customers who believe in zomato. Order no.#[protected]

Thanks
Abhishek sharma

Was about to order from chawla 2 from my paytm wallet and and just searching for right promo code and immediately within no time you deducted rupees 419.50 from my wallet for food in my kart and place the order without my consent. When i came to know that you froudulently ordered and deducted this amount i immediately called the restaurant owner not to prepare this order and i informed the delivery boy also because it was what i believe was software problem. Now i want my full refund of 419.50 because that time food was not ready.

Please immediately response to this mail and act professionally. As we the the customers who believe in zomato.

Thanks
Abhishek sharma

My order no. Is [protected] is of 340 rupees and i cancelled my order but my money is not refund yet. I need refund money. I had cancel my order because i forget to apply promo code which is most important. But my money is not refund yet and my food is also gone. Not delivered to me as i request on zomato chat to refund my money or my food. 340 rupees is not a small amount.

Hello as i have ordered an item from a restaurant named al amanah cafe order id:[protected] the delivery boy named had cancelled my order without informing me and when i try to order the next it's asking me to pay the cancellation fee amount which i have not got it is this the service you are providing i am going to raise this issue and i am going to consumer court in public interest litigation and i will also raise the issue in fssai.

The order which i have not got delivered and has been cancelled from your side why i should pay that ur zomato help support was also not helpful please request you to solve my issue or i have to take action against zomato in a different way in court with all the public with all zomato issues