Zomato Complaints & Reviews

Nuisance company : order no [protected] delivered us with wrong items in it and full amount already paid to the zomato. After informing the delivery boy he said no bill given this is the only order sent through me, while contacting zomato they replied, ask for pictures and went off no more replies received.
Such a pathetic service and they are looting customer's money and duping us by sending cheap orders and charging high prices!

Pls tell me what to do with such companies which has no ethics and enjoying luxury brand name due to customer's and now started duping them!

I placed an order using zomato at 7:06 pm (Order id [protected]), and immediately canceled it within a minute since i wanted to order something more.

I ordered from another restaurant at 7:13pm and requested refund of the previous order from gypsy/zomato

I was informed that the refund of any amount would not be possible since the restaurant had confirmed the order and had started preparing the order.

This is highly laughable since the order was canceled within a minut3 and the logic given for denial of refund does not hold and will not hold in a consumer forum. It is not expected from zomato to pinch the consumer on such frivolous grounds.

The cancellation charges post confirmation of order from the restaurant were a steep rs. 450 (Which was the entire order amount of the order).

I request zomato to look into the same and expect the refund to be granted. This brazen loot must be accounted for.

I ordered food from zomato at 1:25 and i know it would take time so i was just waiting holding my phone as i was very much hungry and without a single call i got a mesg he was not able to reach me i started dailing his number and immediately following i got a mesg it has been cancelled he was not lifting the call not hanging my call saying customer service has cancelled he was somewhere 10 kms away how can they do this and they are not responding nor calling me back i want my refund back very poor service though i they always cheated me many times but i gave chance this time they really took my money and cheated i hate them i want refund of my money

Yesterday, i. E. On 4th may 2019, i had ordered an ice cream but zomato delivered wrong order. I immediately put up request in their support chat to which they replied 40 mins later where as the estimated wait time was 7 mins. I provided them pictures and after a long wait, the agent assured me that i will be credited with 120inr zomato points. Today morning i open the app and see that my account as been blocked and no money has been returned. On top of that i am gold member and unable to have access to that even. This is like daylight robbery. I mailed them as well but there has been no reply whatsoever. I want my account to be unblocked immediately and my money to be credited back.

Yesterday i had ordered biriyani. The potato was burnt. Chicken feathers found in it. When i complained zomato they assured for a refund and thereafter 4-5 hours they blocked my account. When i approached them. They told that my account cannot be unblocked. Beside providing poor service and quality they have also blocked my account without any prior notification. I had 230 rupees in my wallet. But they have blocked it.

My email id : subhagata. [protected]@gmail.com

I was supposed to get a discount but zomato charged me before applying the discount the moment i changed my mode of payment. Extremely sick customer service. They haven't resolved my issue yet and i think companies like these who don't care about their customers should shut down. I tried to reach them through chat, i tried reaching the restaurant and that guy lied to me. The people on chat were hoping my issue was resolved after responding 40 mins later. For something as general as food, an industry in which these piece of craps have made so much money. They loot us. Expecting an action.

So i ordered pizza from onesta chennai, i specified not to put mushroom in it as i am allergic to it.
Still i got mashroom in both of my orders.
When i tried contacting zomato chat there was no response. I couldn't eat any of it.
For one slice i tried removing mushroom and eating it which gave me a bad stomach ache since then.
It costed me 400 rs for something that i couldn't even eat.
I want my money back.
Number [protected]
Order number [protected]

I am a regular user of zomato for ordering food online.
I ordered food yesterday (04/05/19) and received a wrong order.
I complained and they gave me zomato credits.
However, since today morning its showing that account is suspended because of suspicious activity.
I have mailed them also, but did not get a prompt reply.
My email id is [protected]@gmail.com.
Contact number is [protected].

Hello,

I am working with a company where we don't have right to access our mobile phone. I ordered food from zomato and they showed me eta time of 20 - 30 minutes. I have checked my phone in 20 minutes but i was in utter shock that they have cancelled my order l. Yes they called me i understand that and i also understand their cancellation of the order though they delivered before committed which is a great thing but not for our job people. But the policy of not refunding customer's hard earned money is a question raised from my end. I talked to the restaurant and they informed me that delivery man has not returned the food to them and they normally eat up that food. And this has been observed by them most of time. As a customer experience the restaurant guy have given me free meal because he understood that me and even the restaurant is cheated by zomato people. Now the zomato people saying that as per their cancellation policy they take all money of customer's if the order is cancelled. So i don't think that this is at all logical policy. I am not just complaining about the money but its the way that zomato have behaved and they've treated me as their customer. I chatted with its csr agent through its app and i complained about this incident so do you know what his answer was?? He said that mostly customers have problem with delayed delivery but you have problem with early delivery. He also said that i can't help you, you can send e mail to [protected]@zomato.com or refund and even they denied to honour my case. I asked that chat csr his name and he said that we are not allowed to share personal details. Now come on even i am working in mnc customer operations and we have to share our names. I feel cheated. I didn't had problem with early delivery. I have problem with its after service. No one have crores to waste. It was my hard earned money and i really feel that they should have helped me out of the box like that restaurant guy did. Even i am working in a customer service and i do understand terms and policies but there are also terms like customer experience, courtesy, respect. I really need help from you guys and i want justice.

I placed an order on zomato under which i select some other place but place wasn't select and i placed the order after which i realised the place selected was wrong and within seconds i cancelled the order. And they denied to refund. Even i request for chat on the spot regarding refund or delivery even after 40 min they were unable to respond. This is a cheating... They are looting people.
My contact no. Is [protected]

I had ordered biriyani last night i. E 4th may and initially the payment failed due to there site issue and i made the payment again as i thought it was an error.
Today i saw that the amount of 226 deducted twice. Please sort this out and order details can be found below-

Order number - [protected]
Date - may 4th, 2019 at 10:12 pm
Hotel - hyderabad biryaani house (Bangalore)

I placed this order on zomato at 8.52 pm on 04-05-2.019, but i was not able to use the discount code, and hence i cancelled it within 1 minute of placing it. After i cancelled it, i received a pre set message that your refund will come in 2 days. Later i cross checked, i got another message that the penalty of rs.198.50 has been charged and the rest of the amount shall be refunded. I felt cheated at the overall incidence because of the following reasons -

1. The order amount was rs.198.50 so how can zomato say the rest of the amount shall be refunded.
2. Before processing the cancellation, no warning pop-up was shown on the screen, they claim that they have sent a message on the chat room, but i am quite sure, that was not sent earlier. I find it dubious.
3. Why such a hefty penaly, which is equivalent to 100% order fee, that too when the order was placed and cancelled in the margin of 1 minute?
4. I ask, that should a customer be charged so brutally for an error made by him or her that the entire amount is forfeited, even when the order is not prepared, but only placed.

I need a refund and an apology from zomato.
Since i cancelled my order immediately, i am willing to pay certain amount of penalty for that, but that should be justifiable and not so unreasonable to the amount of 100%.

I have placed and order and it was wrongly cancelled in chat option. Now i am neither getting refund nor delivery. How it can be done. Plz process the ordee or refund the amount. I am a zomato gold member. My no. Is [removed].
Waiting for reply to chat service since 45 minutes. It is showing wait time as 1 minute since last 20 minutes. Nobody is bothered to reply.

Further, plz cancel the gold membership and refund the amount if possible because i don't want such a pathetic customer service. Swiggy is much better than zomato.
Now there social media team is calling and saying that refund can't be initiated as orxer cancelled through chatbot. Why they such a pathetic chatbot for cancellation. Who would cancel the order if there is no refund. This is way to cheat people. There chat support team never replies.
Check the attached screenshot
I want refund as well as compensation because i have to sleep hungry and angry because of these pathetic people.

The order was from kfc of 2 small buckets n they gave only one n costed for both n the delivery guy said there is no bill to be given... It's the worst behavior... This is the most biggest bluff by kfc n zomato guys... They need to be sorted... The bill was of 633 rupees of 2-5 pcs smoky red grilled. N the guy gave me one tint bucket n said that they don't give bills... N no one is ready to respond

Hi, i have placed orders regularly on swiggy and zomato. On zomato, once i had placed an order, the delivery executive hadn’t even reached my area, he called me, i didn’t answer but i called him back within 3 minutes & he cancelled my order. Zomato has charged the full order amount as cancellation charges and to get that refunded i had to follow up for 2 weeks. Now, they served me bad quality food for which i claimed refund, they processed for some orders and then they blocked my account. I have also paid for gold and i cannot order online even after paying a premium for their services.

They’ve not taken any action in this case.

My zomato account has been blocked. I am not able to using online order service or gold service, anything.

I have been a regular customer and there has been no suspicious activity from my account, it is a mistake from their side.

I request them to restore all my service so that i am able to online order as well as use my gold account.

I have emailed them 10s of times, but they are not replying.

Email - khatore. [protected]@gmail.com

I ordered a food from zomato and it got cancelled from me only by my mistaske. Instantly i contacted to them zomato team and restaurant and explained that it happened from me. I asked them for my order at that time only as it was done erroneously by me. The zomato team didn't even responded to my query timely.

Order_id-[protected]

Eventually, they deducted my whole amount as cancellation amount and now they are stating that it is as per their new updated policy.

And, moreover they are adamant on their excuses and delayed responses.

Now, they are not refunding my money back.

Dear team,

As per the telephonic conversation with the rider and customer service team, the address mentioned on the app while placing the order was right however the rider refused to deliver at the location n insisted to come n receive the order where he had reached which is totally in opposite direction.
If zomato was unable to deliver the order why in first place did the app allow to place the order, the behaviour of the rider n customer service was very rude.
They refused to deliver the order n suggested to cancel which will cost no refund of the order amount i. E rs408.
Very pathetic service, i want refund of the entire amount or else the case will be further escalated on social media as well along with the call recordings. Prompt response is highly appreciated

Hi,

I've ordered food from zomato app and cancelled the order with in one minute as i realised that i did a mistake. The ordered was cancelled by zomato very fast but amount was not refunded. No response from. Zomato chat support. There is no customer care number to call and talk about issue.

Kindly take action against zomato and resolve the issue.

Thanks,
Sumantj

I was planning to order from abhiruchi hotel and searching few more items to order .suddenly it get placed order for 430rs and immediately I cancelled, they are saying within two days it willl get refund but including toady it's 4th day no response from zomato such nonsense app this guys are using big beggers in India. If you don't have skills to manage why you guys are wasting our time. This is not fare enough. What kind of policy do you guys are having such a nonsense, go and learn few things first and run a company, without knowledge without understanding about customer how you are maintaining chuteyey. Bludy nonsense.
Look at below image

Register mobile no:[protected]
Mailid:[protected]@gmail.com

If you not refund my amount I will post all the public websites, definitely I will make you trouble for your business already I'm fed up with your service, I feel like I donated you guys that amount but you see what I will do. Best suggestions to you guys learn from swiggy, uber eats. Nonsense services, since 3days I'm mailing you, chating with you and no proper response, wasting our time Mannersles fellows.