Zomato Complaints & Reviews

On 22/04/2019, I have placed an order of Rs. 97 approx. Somehow, delivery address (sector 18, Gurgaon) was mentioned wrong. I request delivery boy to deliver it at my area(sector23, Gurgaon) but he told me to wait in the meanwhile, he will talk to his support. And after 2 minutes I have got a call from Delivery support regarding the same, I have requested him to deliver it at my area, but he denied. Than I told him let me talk again with...

I have recieved no help from your end till now. I have been screaming on top of my lungs that, i received an incomplete order, spoke to your support through zomato chat & in place of crediting my account with ₹414 ruppees, you people blocked my account & now somebody claiming to be from your end (Deepak kumar) has blocked my number & tried to loot me through my bank details! I'm going to post this complaint everywhere until one of you calls...

The help i recieved was in the form of burglary. I told them my bank details in my good faith & they used it against me & now have blocked my contact. I want zomato to resolve this now!
They asked me for certain bank codes & got my money deducted & have blocked my number since then.

(I recieved an incomplete order from dastarkhwan, lucknow. When i spoke to the support, they said they'll be refunding all my money in...

I recieved an incomplete order from dastarkhwan, lucknow. When i spoke to the support, they said they'll be refunding all my money in the form of credits (₹414). Later on, i come to find that they've blocked my online application account. And are being very unresponsive since then. Kindly help me because i've tried every other way out. And also i have my money in my credits....

I ordered food from jassi de parathe, order id as written in the subject hereinabove. I got a notification saying my order was cancelled as i was unavailable to collect it and that i was not answering the calls. However, i have not received any calls either from zomato valet or from zomato support team. I received sms 2 minutes back, that is after i addressed the issue with chat support and the sms reads that valet tried to reach you but...

I gave order for 7 dosas from umesh south indian dosa, ludhiana on 20 th april evening through zomato, but the order not confirmed & not delivered, but money deduct from my account rs. 405. It was after rs. 100 discount & include rs. 10 delivery charges & rs. 5 as tip.

So, please refund my money as i didn't get my order.

Thanks...

I have placed an order on april 18 2019 at restaurant hotspot in tirupati the order worth is 650.80rs, the payment was successful full and order got didn't placed, i didn't receive message then and i tried few times after that and with in few mins i got deducted of rupees 1850 from my bank to zomato and order got didn't placed, when i asked and submitted proofs for that to zomato support they said refund is initiated and will be refunded...

I have ordered pizza from domino's unfortunately it won't get delivered to me because of the zomato mistake they have accepted the order and didn't delivered it and domino's cancelled my order and told i will get my money back i chat with agent they told that i will get in 3 business days i didn't get my refund and not even patching with manager i am really upset with the service...

I had placed order from zomato with order number [protected]. But zomato cancelled it saying neither i was available at my address nor my phone was reachable. I called the delivery guy and he said zomato had cancelled the order so he would not be able to deliver. They also didn't refund my money saying it was lack from my end. Despite of many follow ups they are not replying to my mails. Very disappointed with zomato's service. This is not...

I tried making an order on the zomato app and due to some technical issue with their app the order did not go through but they still charged me for the order. When i contacted the customer support team about this, they told me i will have to wait 48 hours to get my money back even though it was not due to a fault of my own.. This was 3 days back, and i still haven't got my money back and for no reason they suspended my account and are not...

Sir i order from zomato on 19 april 2019 12:16 order no.[protected] by using paytm sir i am from charkhi dadri i go to chandigarh for some work i order food from your restruant katani dhaba the restruant page time for food is 15-20min then i check my bus on 12:35 for charkhi dadri next at 2:00oclock then i call to your restruant for food prepation fast but your restruant tell him the food neccessary item are not hear at the time the item are...

Yesterday i placed a order from zomato and received a wrong order. So i contacted zomato customer care for support. I have the customer care executive all the necessary proofs and he refunded my order value as zomato credits. The very next day when i opened the app, it says something went wrong. They probably blocked my account as i went through other complaints mentioning same issue. Please reactivate it as i have my money stuck into it....

I received different and smelling chicken food and zomato is not responding. Restaurant itself agreed for the refund but zomato is making me fool and looting my money. I want my money back. Indirectly cheating me.
Chicken was smelling raw and rice was different.
Zomato is supposed to refund my money
Ordered items : ghee rice non veg combo
Call me at [protected]...

I had placed an order from Rolls King through Zomato Order Number: [protected], Amount: ₹326.15.1 dated: 04/22/2019 and paid through paytm. I never received my order at my doorstep nor did I receive any call from them. When I checked the order status, it said 'Rejected'. I called zomato support via chat and they said that my phone was not reachable and thereby the order got rejected and they've charged me a cancellation fee. I can see nothing...

My account is linked with this number [protected].My order number is is [protected]. You have added in my account cancellation charge.But fault is done from your side .You reached my location late so I refuse to take that order.Now u are blaming me that my number is not reachable and also added cancellation charge. I want cancellation to be omitted quickly and refund of this amount...

Complaint of non registrations of vehicle as commercial vehicle being used by zomato.
That i want to make aware your goodself that certain unlawful illegal activities are being done by the above said zomato and rules and norms are being violated by the company causing financial loss and help loss to the public at large.

Company requires registrations of the vehicle as commercial which are use for deliver the food but...

My order went to a different address and the driver refused to come 1.5kms from there to the correct location. He asked rs.50 extra above the charges that i had already paid and when i refused he took the food and left and zomato did not even give me my money back. The customer support is not helpful at all and they gave the delivery guy a choice to deliver my food or not and he clearly said that he is not going to come anywhere.
br...

Zomato is fooling people.stop buying from them. I ordered special hyd veg briyani. Zomato charged me 220+30 delivery charge. Total 250.
When order received, invoice of 195 including delivery charge. When contacted customer support Anurag, he tried to fool me first then started saying sorry when he found that it's there's mistake. He refused to give his Full name and his manager name as well. I have attached the invoice and zamoto bill...

Why i have terminated by zomato team,. I working hard per day for zomato, then why terminated me. My login id. Was. [protected]

Please solve my issue. And give one more chanse. To work for zomato.
I will be ever greatful for ur this did kind. Please reopen my id. And inform me

Please. Reopen my id. If i have done any wrong with compny rules and regulations i agree to pay. Penalty for that. What. U will...

Hi team,

Zomato has charged me an amount of 225 for an order i had to be cancelled ([protected]).

There chat was hung and it only asked me if i need to cancel and i said yes. Later, i see that the chat says that they are keeping full money paid of 225 as a penalty since, i cancelled my order.

I tried to explain that this bit of information never pop'd up on my screen and i only selected two options...