Zomato Complaints & Reviews

I've placed my order on zomato at 7:46pm on 30th, april. They have cancelled my order without my concern or contacting me. When ask for help they say that my address was incorrect but my address was all correct and i've received my orders which i've placed before the 30th, april. They charged me with cancellation of order even i did not cancle the order. Their cancellation policy is they can charge me with cancellation if i myself cancel the order but i did not, yet they fined me with cancellation charges.

So i want my refund of full 91rs. Because it was theirs mistake. And their customer care team ignored me when i asked for help.

I have tried ordering twice from zomato and both the times money got deducted of 85.25/- and 108.25/- but order not got placed ones also. I got message of parameters missing on transaction page and trued to connedt to zomato, but they are not responding.
I want my refund.. Please help me for the same.
And please let me know what exactly i need to do and when it will be refunded in my account

Hi

I have ordered food from zomato on april 30th 2019. The deliver boy was not able to found the address. Its the same address where they always deliver the food. When i asked him to come to the location he started saying he wont come as the location is not the same that the gps shows and also said that there are 10 apartments with the same name so he cannot find out. I tried to instruct him over phone but he was reluctant and did not come and after that when i spoke to the customer care they were also not able to solve the issue and were beating around the bush. He also said that the location will be within range but the delivery boy did not agree to him and so after that the executive started saying the location is not correct.

Please look into the matter as this was very unprofessional for a company that is for the consumer. And they atleast should have enough respect to talk properly

Date:28/04/2019 that day at 8:05PM ..i ordered BUTTER CHICKEN from Zomato app ... when I recived my order after that ...when going to eat this then I put this into bowl ...there is WOOD stick inside my dish ...this my worst experience ever i see ...after this I call restaurent for this ...i told them after this they cut my call ...i call them many times but they didn't respond ... please take action against in this matter ...i provide details of order no. & dish which they give me ...i complain on consumerhelpline.gov.in with reference no.1288902 & i also complain on FSSAI with reference no. CMS0008557 ...i want to take legal action against ZOMATO app & M.M khan restaurant

I ordered food, however never received a call from the delivery boy... whereas .
.I was able to receive calls from all others...hence I called back the delivery person checking his location... went outside to get the food...he refused to give it to me...and now they are charging me cancellation charges..y would u refuse to give me food and then charge me ?... pathetic service

Order [protected] placed on 4th April
Not delivered, there was a fire in the mall where the restaurant was
I had to call and find out the status, zomato didn’t update me
Worse the order is updated as delivered !
I have complained on 8th April and then again on 18th April, both times I have been told refund is initiated and it will get to me in 5-7 days.

30th April today and no refund in sight !!!

Sir, I given order by zomato app and i paid money through PAYTM. And delivery boy not deliver food to me. And he said its not my navigation are so i can not deliver your food and i am cancelling your order. I talk to zomato customer care he said i will refund your amount. But still i am not recived any money in my account. Poor service of zomato. My cell no [protected].

Today by error l ([protected]@yahoo.com) made an order of Rs.185/- from Paprika, which l immediately cancelled.

But the penalty was the entire amount of the bill. That means l paid for the food which I did not get. Your agent didn't inform me of such penalty before cancelling the order.

I now request you to please treat the penalty charges as disputed.

Please refund the amount of Rs.185 /-

I have ordered the food from zomato. I have paid the money in advance through card.Money deducted from my account twice but order was not placed. I tried to call zomato customer care but all numbers seems to be engaged after automatically disconnected my call.This is so disappointing.Please improve your service.Now onwards i will not order from zomato and i will not recommend Zomato to any one.I request you to take action against this.

Hello dear sir
26 april ko maine zomato se order kiya tha or delivery boy se order ke just bad call me bat kiya or unhe address bhi bataya unhone bola thik hai mai aa jaunga.
But kuch der me unhone call kiye aadhe raste se or unhone mere address tak delavery dene se inkar kiya humne costomer care se bat karne ki apil kiya.
Costume care se bahot hi rudly me mujhse bat kiya humne unse request ki delavery mujhe mere addres tak honi chahiye to unhone bahot rudy andaj me mujhse kaha aap waha aake pick up kar lo warna paisa refund nahi hogi jab ki maine pahle hi paytm se payment kar chuka tha.
Ye galt hai ya nahi hai hai agar mujhe khid se ja kar pick up karna hota to mai zomato se order kyo karta or agar kisi karan aap deliver nahi kar sakte ho to payment refund to karoge na ya fir direc bologe.
Pick up kar lo nahi to cancel ho jayega or paisa refund nahi hogi.
Mera ye complain hai ummid karta hu is bare me action jarur hogi mera contact number hai [protected] maine isi number se order bhi kiya tha.
Uske bad majburi me mujhe khud se ja kar pick up karna pada aaj k bad mai kabhi bhi zomato se order nahi karunga or iske bare me apne friends ko bhi bataya hun sare dosto ne bhi bola kabhi bhi zomato se order nahi karunga agar khud se hi ja kar pick up karna pade to kya fayeda zomato pe order ka service acchi nahi hai or agar kisi karan delaverd nahi ho payi to payment refund bhi nahi ho aisa ye kon si service hai sorry sir i hat zomato

I have placed an order on 30th April at 3:50am with order I'd [protected].

As soon I received the package within 3 minutes I complained Zomato customer care about the salty food provided.

The food was so salty that you can't even have a spoon of it. Despite several requests made money was not refunded paid for the trashy food.

Though the amount is not much but am going to file a case in consumer court so companies like Zomato don't get away taking money for the service which was not provided as its supposed to be.

Hi my order i'd is [protected], but due to change in mind within 30 to 60 seconds, i have cancelled the order, and after taking whole 20minutes, they are saying they will not refund the amount as order is under process, who will start processing the order in one minute time, is #.
They is totally harrassment to the consumer and charging money for the same is unethical for a reputed company.
My name is prateek [protected]

You are requesd to process my refund asap.

I ordered chicken from shan e punjabi express restaurant. There was a bettle inside it. I tried contacting zomato customer care. But i don't know what dumb service that is, nobody is responding. The customer care number is not reachable. I almost are that insect. I could have fallen ill. Whose responsibility is this. Neither zomato nor the restaurant is taking any action. It is a safety concern. I want the company to take strict action against restaurant and provide some customer service. I could have died also of infection.

I have ordered the meal from zomato. I have paid the money in advance through paytm. But the rider phone remained switched off and he have not delivered the meal to me. But zomato app is showing that it is delivered. Even my money has not been refunded back to me. We (Family) were the very loyal customer of zomato but with this sight of service we will not order from zomato and even we will not recommend zomato to any one as this can happen with any one o[censored]s.
No one is there to listen as well.

Hi

My order no is [protected]. I have cancelled my order on 17th april, still i didn't get refund from zomato. Can you arrange refund as soon as possible.. So far i'm not get any refund from zomato even i tried to call zomato customer care but all no seems to be enaged after automatically disconnected my call. Request you take action against on this..

29 april 2019. I ordered cake worth rs 493. I paid through sbi net banking. After the payment was made the app showed error parameter missing.

And the only option was the back button which cancelled the order. I thought it to be a one time problem again made the payment. And the same thing happened. Finally i made it a cod order.

So now rs. 493x2 have been deducted from my account. I request that the money be immediately transferred back to my account.

I ordered food online for my mother's birthday for home delivery today[protected]. The food was. Supposed to be delivered by 6:47pm. I called the driver around 6:55pm asking where the delivery was and he said he could not locate my address and could not reach me on my phone and thats why the order got canceled. Now zomato is saying no refund as customer was unresponsive. I then informed the restaurant that i did not get the food who said that its out for delivery from zomato and they haven't been told about any cancelation. The delivery guy then says its not his job to find my house. If i am ordering for home delivery how can you cancel an order without even reaching my home for home delivery all. This in less than 5 minutes.

I am aghast by how easily this is becoming a ploy for delivery agents as they don't even have to go to anyone's house now. They can just simply try calling and finding number busy say canceled and then keep all the money.

Please specify where you tell your customers; that you can do this. If not please provide refund asap. Otherwise i will be forced to file case with consumer courts on how you are taking advantage o[censored]nsuspecting consumers.

I hope you will do this positively.

Regards,

Few days ago i ordered smthng ftom zomato they blocked my account when i spoke to a rep thr chat he was rudehe didnt bother to check spoil good and threatened me i raised complaint later they blocked my device and all other accounts associated i published article in india times i was been contacted by their social media team also recived email from mr goyal still they r not contacting me they might not know who i m but zo ato wd sugfer a lot now it can be its end bcz i do informed them i hav celebrites as friend one post from them zomato is gone its on high stakes now

I ordered food from dessi cuppa at south kalamassery worth of 290 rupees on 16 th april 2019. Its order id was [protected]. But i didn't get the food. When i contacted the shop, it is informed that my order was failed to deliver due to lack of the items ordered. I didn't get my money refunded back even 7 working days are over. Please do the necessary!!

Zomato was a trust worthy but now thy have have become so cheating
It’s so poor service
They are so cheating.
Zomato has blocked my account and there is 480rs in my wallet that too i am not able to redim. I need a proper answer and i need my money back in my bank account.
My phone number : [protected]
I want my money or i am going to take this to all the social media.