Zomato Complaints & Reviews

I have zomato account on my name and also gold membership. My account got blocked recently. When i have asked zomato for the reason in particular, i got the reply saying it may be because of suspicious activity (Grounds are subsequent order cancellation, frequent reports of poor quality and few merchants complaint). I haven't cancelled any zomato online order after placing nor misused it.
If zomato really feels that my account should be blocked, i respect their administrative guidelines but i have requested them to mention the appropriate reason for doing so other than multiple answers.
Zomato mentioned that i am unable to use the online ordering platform.
I have mentioned them that i am unable to use the zomato gold account of mine. I have urged them to refund me the money i have invested in the purchasing of gold membership on pro-rata basis.
Zomato personnel are replying me saying i dont have the gold membership and i replied saying i am ready to share them my account details, promotional mails received.
But no reply was given by them further on this.

I had order panner in zamato from chan pardesi restaurant firozpur cant punjab and i placed order payment through sbi debit card. From my account money get deducted and order not placed
Sbidrcardx7007 used for rs48 on 27april19 at pu 002160 txn#[protected]
Date 27april 2019
Time 8:20om please help me sir i am very poor college boy

Yesterday 28 april 2019 order from annapurana bhoj, raj nagar ghaziabad, after some time i have massage your order not reachable due to not received call. But i dont have any call from zomato. I call immediate zomato and annapurana bhoj, delivery boy say cancelled from your side. Zomate not refund me and say one thing repeat you did not pic a call. I have motioned home address delivery boy come my address.

Shailendra prasad
[protected]

I placed an order from dry & fry through zomato. Order no :[protected]
I have following issues with the order, i placed today 27- april -2019 at 02:26 pm
1. I ordered for2 mutton nawabi masala biryani & chicken stew, butter naan and instead i have been found chicken nawabi biryani. I ordered for a costlier option and they have served me with a different dish.

I am trying to talk to zomato customer care and have posted my query there, but they are not even replying me back at the time. Customer care reply me after 30 min. I need a refund of my order or the exact order that i had placed.
Zomato's services with time is getting obsolete and not replying us anywhere just shows how inhuman they have gradually turned to their customer base. You have completely devastated the dinner and also looted us with your cheating.

Thank you.

I placed an order on the 9th of april 2019 at mcooozaaa mira road. The amount was 500 rupees. After entering my otp i received a msg from my bank that 500 had been deducted from my ac, but instead of showing my order summary the page went blank and some sort of error message appeared on the top of my screen. Which is why i do not have a order id no. So i placed an another order from another place so i could talk to the zomato through the chat. The person said that it will take 7 to 8 working days. It was the 20th of april and i had still not received the refund, so i spoke to another zomato chat person and that person told me the finance team had been informed and it will be refunded as soon as possible and then asked me to send my bank statement after complaining why i had not received the money since the last time i complained. The second person was completely ignorant and could not respond to simple questions, if you have a way of reading the chat please do. I placed the order on the 9th today is the 29th and i have still not received the refund. And because the screen went blank i can not provide you with an order no. Please return the amount.

I ordered food from shah ghouse, hyderabad on zomato on 14th of april, 2019. But the order got declined after 30 mintues of my order but i haven't received the refund in my bank account. Though they are saying refund has been initiated but it's already been 16 days. Refund usually don't take more than 5-7 days. My bank is state bank of india. I am constatlntly connecting with zomato but they are just saying again again the same thing. What should i do? How will i get my money back? Is this kind of service zomato provide to their customers?

Im not aware of any online ordering and dont know why my account has been blocked. On reaching zomato customer care, they blocked my account and say it cant be unblocked. My zomato is a gold membership and is valid till 2021. I either need my account back or a new account with the same membership validity.I need my account back as i have not ordered anything. Please be clear about the SUSPICIOUS ACTIVITY your system found and mail me the details. If it is not possible to unblock my account, then provide me with a new one with the same gold membership validity. Im a gold member since the beginning. Its very disappointing to see such responses from zomato.

Wrong order was delivered and the restaurant made up a lie and the app support staff believed it. I mean this is just wrong. I had to throw away the food. I have ordered multiple times from the restaurant and then they send the wrong order and somehow it's not the wrong order and i'm the one who is lying. Pathetic support staff told me that it was a difference of taste and not a wrong order. Just horrible.

Date of incident[protected]
Order id: [protected]

I want a refund in my paytm wallet and not credits because i won't be using zomato ever again. Deleted the app from my phone.

My name is reshma and i have ordered food from zomato tonight from royal food court at 8.35 pm. #[protected]. I have been served with decayed food with foul smell. On complaining the same to the concerned department they have nicely said that i won't be provided with any assistance for reordering. They jus said sorry and spoilt my evening.

Expecting some genuine solution.
Thank you
Reshma. S

Mene apna address shi dala tha pr mera khana wrong location me phucha or mere bina btae order cancel kiya gya or mera pesa bhi vapus nhi kiya me rat bhr bhukha rhna pdega zamato valo k karn ya to ap mera pesa refond kre ya to abhi isi wkt khana bhijvae vrna me apke upr bhukha rkhne ka or dhokadhdi ka case daluga or mere bina khe order cancel krne k liye zamato me dhokhadhadi ka case krke zamato bnd krvauga

Yesterday[protected] i placed an order with zomato at 4:24 pm from le ga teau - the cake shop of value rs. 946.
The cake was meant for delivery to a friend in bangalore for his birthday. At 4:27 on zomato chat support i shared the conatct of the concerned person for delivery, which the zomato executive communicated has been updated.
At 5:38 pm i received the first call from the delivery executive, who was unaware of where...

The biriyani was rotten and chicken was smelly and may be 2 day old also very badservice from zomato and the resturent name is the lalchi, barasat.. Worst ever. I will never order from zomaro. Very worst service. Everyone should sue zomato. And the meat may be not chicken also. And shop keeper also told us its zomatos fault and he did not have any thing to do. I dont kno who is wright and who is wrong but i want my money back from the cheater

I ordered kfc from zomato on april 20th with order id#[protected] amount to rs.833 paid through my debit card.
I didnot received any calls from zomato and my ordered got cancelled with the reason that "not able to contact".
It is not my fault that zomato was not able to reach me. I shouldn't be charged for something i didnot receive.
I want my refund back.

I order and haven't received the food they charged me 100% of the amount.
I ordered and immediately called the delivery boy requested him to cancel they charged me 100 % amount if they charged me they did not deliver the food that i ordered.
This is cheating by zomato. They are saying that i was unavailable to collect the order. Cheating by big reputable companies like zomato is very frustrating for the normal people like us.

Everyday since 3rd april waiting more than 2 hours daily to text with the customer care service of zomato but could not connect this is the zomato customer care service treating us.

I have ordered the food from zomato on 28 th april 5 pm which summed up to 96 but the money got deducted twice. I submitted the debitcard payment details and clicked for place order. I selected the otp option. Otp was sent to my mobile. I enterrd the otp but the order was not placed and cash was debited from my account.
I again clicked for otp and order was placed. Rs.96 was debited from my account. If you could please look into this. Thank you.

With help of contact number [protected] i booked food through zomato from dada boudi at 13.08 hours on 28 april 2019. Estimated time shown as 13.56 through your system. At 13.50 i had a conversation with your customer care (Probably imran). He told me about delayed delivery at 14.10 hrs. On my inquiry at 14.20 hours your customer care (Chandra) told me to wait me for another 25 minutes because of delay on the part of restaurant. It was a hell of experience along with my family and child.
1. No one bothered to keep my update about possible delay.
2. On my inquiry only i came to know about the same.
3. Delay on the part of restaurant is accepted but giving false or inaccurate information by your customer care is not at all expected.
4. Total mockery of customer service.

Shocking shocking shocking.

I have ordered for mutton biryani which costs 259. I got a parcel in aluminum foiled box with no bill. I requested for the bill and the customer care were saying that they cannot provide bill because food is prepared in small household. My question is, what is the guarantee that they have given me mutton. Ther is no food inspection and it is selling for restaurant prices.

Can you please do the needful as money is deducted from my account but as order is not accepted.

Order number shown is chat -#[protected]

Amount # 131.60

While connect with chat than i dont get any answer.

Below is my order details and also shocked that order date is -30. Nov.2017 how it is possible, as there is not starting of zomato services

Please find attached order details and resturent name is subway and amount is 131.

For the same order from the same restaurant to the same destination, I am being levied an additional delivery charge. The only difference between the other user and mine is I have won a cash back offer through ZPL and they are looting the same through these additional charges. I came to this conclusion because the same order which I placed before participating in ZPL doesn't have any delivery charges. The customer care is saying that it is same for all users and it is auto generated. But this is not the case here.

Respected sir
On date 23.03.2019 i am purchase food zomato by the help of phonepe. That time phonepe is not able to play order is cancel.
In 25.03 i see that pending amount is pay to zomato. Then zomato pay my money. He is playing with me saying some days. Please help me refund of my money. Transaction id-p1903251907305431667349. It is request to you refund my money.