Zomato Complaints & Reviews

This is regarding an order that I placed with zomato through zomato app today at 8:31 PM order ID:[protected]. I received first call from the delivery guy at 9:18 PM and last call at 9:24 PM after which he cancelled the order since I was not able to pick up his call. At exact 9:29 PM, I called the delivery guy to ask him where he was. I apologized to the guy upfront as it was my mistake I was not able to attend his call. He responded so rudely to me and then said "mere ko sorry kehne ki zarurat nahi hai, pehle toh phone nahi uthati aur fir sorry mangti hai. Meine order wapis kar diya hai, ab jo karna hai kar. Customer support pe baat kar." I told that guy that I am apologizing to you and you are misbehaving. He said, "dont talk to me, talk to customer support." This guy just waited for 5 minutes and cancelled my order.

There are so many times when a person could be busy somewhere else. I have a sick patient at my home and I was attending her. And I called him back just after 5 minutes of receiving his last call. When he had my complete address, why didn't he come to the address and delivered the order.

There are so many times that i just ignore the lack in services of zomato. Twice I was delivered wrong order and several times the order is so much delayed that it's cold. I bring this to their notice through complaints so many times through zomato's chat support but in vain. They just apologize and say that it will not happen again. I just ignore and do not escalate it.

But this time, I lost my patience after the delivery guy responded so rudely. I would request you to kindly take necessary action against this company. Their service is worst and day by day it is getting horrible.

Your prompt response will be appreciated.

Thank you.

Regards,
Pawandeep

I have order 4 rolls on 17th march and 1 roll is missing, i have raised complient and i recevide 140 rupees on zomato credits but after one month they have expried my money.
Thats not promotional amount and why zomato add on zomato credit?
There is no customer care no. And chating team is #*#*#.
Order id #[protected]
Phone no. [protected]

I have placed my order on april 21 2019 in zomato app. After adding the items to cart, i have made the payment through my debit card. The amount (Rs.370. 55) got debited from my account but the order was not placed properly. Got the error message "parameter was missing". Kindly refund my amount as soon as possible. Looking forward for your immediate response.

I have ordered food on zomato and paid thr money through paytm of 162 rs but the order is cancelled due to thechnical error. When i asked about that money they are harassing me. Its been 24 hrs still i didn't got the money. Zomato is a commercial company which cheats customers for money
Order id:[protected]
Please help me for this issue, zomato is cheating nearly every customer someway or the other

I have placed my order on april 21 2019 in zomato app. After adding the items to cart, i have made the payment through my debit card. The amount (Rs.944) got debited from my account but the order was not placed properly. Got the error message "parameter was missing". Kindly refund my amount as soon as possible. Looking forward for your immediate response.

Yesterday i ordered from zomato and tried to pay through card. One payment showed incomplete so tried to pay again. My two payments were deducted of 111rs. Total 222rs were deducted but still no order placed. Chat assistant talks so rudely. Not even listening me properly. My one amount of 194rs were deducted before 12days which is not returned yet. Now how to get refund from this zomato?

I was given a list of restaurants available in my area and after order been placed it was accepted and valet was also assigned to me. After all these the order was canceled without any intimation to me and i came to know about the following when i contacted my valet to enquire about my delayed order delivery. And the customer care is saying that there valet was not available for delivering but when i spoke to the valet he responded that the order was cancelled only from their management side and he had nothing to do with it

Dear sir
I have made advance payment for my order of shrikhand through zomato application. After one hour their customer care calls me that your order is cancelled. When i asked them about reason, no appropriate answer was given. And also they said if amount will get refunded, it may tak 7-8 working days.
My concern is that if they are unable to complete order they should have intimated me early so that i could order from other restaurants and also they were rude in call.

Please took it as serious concern and i want early action upon this matter.

Best regards
Hardik khandelwal
Mob - [protected]
Email id - [protected]@gmail.com

I order an item my money got successfully deducted but zomato failed to process it. I contacted representative they said you will receive money within 48 hours its been a while and there is no sign of refund i checked my upi paytm status it was successfully paid but zomato app completely decline of receiving money looked like some kind of bug in the app this could have been resolved by refunding but here's how it goes second time chatting with dumb zomato representative iam attaching screenshot for your reference

Hi team,

I am mohit, i have seen an offer on a restaurant called 'taco ice cream'and offer name was bogo but while i open that restaurant there is no bogo tag on any item.

So, i contacted to zomato chat support and my chat got started with an executive but that person was not able to help me.

I asked my issue to that person and he/she asked me to share a screenshot for the same.

When i clicked on camera icon it was not showing me an option to go to gallery to select that screenshot.

Then i informed the same to that person and then he/she asked me that zomato does not have that option to take attachments.

It feels like that person was making fun of me.

After that i asked then why did u asked me to share the screenshot then he/she did not replied back for around 15 minutes.

This is such a harassment of a customer from a brand support side.

I need a resolution for the same and i want a strict action to be taken for that or i want compensation for that harassment.

I have also shared 2 attachments for the same.

One if that offer and another one is in which that agent did not replied me for more than 15 minutes.

This is my zomato account no:- [protected]

Regards,
Mohit saxena

My zomato account has been blocked. When i tried to reach customer service by mail they just said account has been blocked due to suspicious activity and we cannot unblock.
When my account is blocked am i not supposed to know the correct reason or complete details about that?
And also they do reply only when i ask them a couple of times for an update.
Please resolve this for me

While placing the order online on zomato app for food delivery, i did the online payment by debit card and 136/- got deducted but order couldn't get placed, it showed "parameters missing", i would like to have full refund asap

Zomato app - 9834 food truck, ahmedabad - home delivery - billing amount rs. 136/- on april 20th, 2:30pm

Please address the issue and refund the money asap

I placed an order rs. 164/- on 14:13:29 with zomato app. Money deducted but didn't received the order. Please respond at the earliest to the my complaint against the zomato food based app. This app providing cheap customer services to the customer... This waste app. Zomato customer care number was not connected... I refer my friends to not instal the app. If my friends already using the app then i would refer to delete the app

I gives the order today 20/4/2019 in zomato.
Order number is [protected].

The quality is very bad and dangerous.
I gives the order sandvich idada and send me sandvich dhokla
And cooking instruction not follow

And i paid 73 rupees for this order.
So i complaint in zomato support so they till me i give you refund only 45 rupess.
I want 73 rupees refund

In jan zomato’s number of accounts were hacked. The hacker then placed bogus orders. My account was one of them - rs1080 worth of domino’s pizza ordered in mumbai whereas i’m in delhi. Money deducted from my attached paytm account. Domino’s immediately canceled my order but zomato is not refunding my money. My account has also been blocked bcoz zomato found it was hacked. Now chat service says that i shud email them which i did... But no response.
Instead of spending millions of dollars on ads, they shud spend a fraction on customer service.
And i’m a gold member... So much for being a vip member.

I have order the food yesterday at night and unfortunately make the wrong order, within next 5 minutes i was contact with custiomer support zomato and cancel order. But they had charge me 100% cancellation charges.

When order going to cancel they are details about anything that charges are applicable.

How this will fare that anyone takes 100% cancellation charges.

Its totally a fraud with customers without any information.

I ordered food from giani's, dehradun but it never got delivered to me. The delivery boy said he will talk to the restaurant but they also didn't refund. Then i constantly talked to customer support and they told me they will credit the amount but they never did also their customer service number doesn't exist.. And their delivery support is also not working. I think they are running some type of fraud please kindly look into this matter.

Pleae take it as an official complaint as i am really dissatisfied with the service i have got from zomato.. I have been using this app from a long time but my recent experience is just unbelievable with zomato.. I have paid for my past 5 orders after waiting for an hour or so i get a reply your order has been cancelled and when you try to speak to customer service on chat you get a reply after 15 minutes we hope you were happy with the services without getting any response from them.. I have the call recording and the order details

Hi team,

I had placed the above order at 7:51 pm, and cancelled the order at 7:53 pm.

But the whole amount was charged as cancellation charge.

The reason of charging the was that the restaurant had started preparing it? Is it possible that restaurant started preparing the order within 2 minutes of placing the order?

I called the restaurant to confirm, they had not started preparing the order.

Please help me and refund the cancellation fee of 235/-.

Regards,
Punit baid

I have ordered food from firangi bake, kaggadasapura at 7:04pm ist today. Then i have received a call at 7:06 from the restaurent directly (Phone number :[protected] they said that they are unable to send my order. Hence would cancel the order so that i would get my amount back in my simpl account. After my thorough folowup with irresponsive zomato customercare for 2 hours, they have updated that the order is delivered. But i have not received my order. What should i do now? Where is my order? What about my refund? Why does any one respond on zomato support? Order id: [protected]