Zomato Complaints & Reviews

First of all there is no contact number provided in the app where we can highlight the issue
The only option is to chat and wait for the long que for reply

I placed an order to lapinos pizza borivali outlet and after processing the payment i received invalid parameters but the payment got debited from my account and the order was not placed.

During highlighting the issue in zomato chat option i just received a reply saying it will be refunded within 5-7 working days. No complain number no detail confirmation whether the reversal will be processed.. Absolutely nothing

Why does it take 5-7 days??? I don't even get the order neither the savings interest on my money for 5-7 days.

After all that even when i am asking for the reason i simply received a reply whether i was satisfied with the answer or not??? And after that there is no reply

My order number is [protected]. I ordered twice by mistake on zomato first order was correct and i paid but second order was mistake and i paid in advance i cancelled the order right after talking with hotel also they told that we put ur order in wait list u please cancel so i cancelled my order in maximum 5 minutes. Zomato no money will be refunded

I was ordering food from zomato, i paid the amount using zomato cashback. The money got deducted but the order is not placed. There is no response from zomato customer service.
Zomato's service is gone downhill and still going. Please if anyone can help please do to retrieve the money that is deducted for no reason. Its the last time i am ordering from zomato.
I am attaching the screenshot.

Incident date - 26th arpil 2019
Order placed from zomato,
Restaurant - healthie [https://www.zomato.com/hyderabad/healthie-gachibowli]

I had placed an order for black beast (A paneer veg sandwich) and what i got was a sandwich with meat in it. And this, unfortunately, i got to know after taking a bite out of it. Being a pure vegetarian it felt revolting after understanding what just happened. This was a gross negligence from the restaurant side which resulted in putting physical and well as emotional strain on me, exactly opposite of what good food is supposed to do.

The order detail on zomato shows the correct item only. And the delivery from the restaurant did't even had a bill attached with it.

Zaomato has not even bothered to refund the bill amount as a courtesy after contacting them about the problem.

I would like to receive a full refund for my bill amount as well as a compensation for all the emotional and physical trauma this incident had caused me.

I have ordered yesterday 9:45pm from burger king, zomato delivered it around 10:30pm, when i checked the packing, found 1 burger and 1 patty are missing. Also 2 cheese slice was missing. All the burger were in bad condition.

Immediately tried to contact support, but the agent replied me after 35 min and after read my message he again went offline.

I also called burger king for missing item, but the manager told we are not responsible, you need to contact zomato only

I have attached the photo of food, screenshot of chat.

Here i noticed that this might be planned fraud from both party zomato and burger king, they are cheating the customer and not taking responsibility.

Suggest me if i can take any legal action against zomato.

Yesterday i had ordered food from zomato and the restaurant from where i ordered they delivered me a not satisfyingfood the rasmalai was very hard and when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please do something regarding this as because my money is there in that account.

Today I ordered 2 items from zomato online delivery. But after 1 hour delivery boy called and said order cancel due to wrong location.but my location is perfectly alright.please refund money in my account otherwise I will launch a complain against zomato to consumer forum. It's a totally fraud service.i[censored] r not ready to delivery, thn plz close ur service. U hv no right to cheat with any customer.

I have kept an order on 25th april 2019 at 7:21 pm order no : [protected] delivery boy no : [protected]. At 8:10 pm still it showed that my food is being prepared i never experienced this much of delay so i called delivery boy and he said that he haven't received any order maybe the has been assigned to another delivery boy then i called the restaurant where i have ordered they said it's not their mistake it's all up to zomato delivery boys so i checked the app still it haven't changed the delivery boy status and even haven't shown any improvement in my order status so i called delivery boy he said he don't know and immediately i got a message saying sorry... Even i tried reaching out zomato chat even their i haven't got any proper response.

I ordered for a grilled sandwhich through zomato. It priced rs. 80. I submitted the debitcard payment details and clicked for place order. I selected the otp option. Otp was sent to my mobile. I enterrd the otp but the order was not placed and cash was debited from my account.
I again clicked for otp and order was placed. But again cash of rs. 348.75 was debited from my account. If you could please look into this. Thank you.

Hi
24th of april i am placing the order form v. K juice bar, by mistakenly enters the wrong location so i want to change the location, then i am chatting with support team its inform me its not possible then am informing no issue u can dispatch the order on same location and with in second order canceled, its a paid order

Order id-​[protected] rejected
V. K. Juice bar
V. K. Juice bar
Sector 22, chandigarh​
₹116.80
Delivery rating
24 april 2019

​with out food why i am paying amount i want to refund money other wise register the complaint in consumer forum ​

I have order some food item from drunken panda an hotel in kochi from zomato app. I have oredered the same on[protected].37 am) paid through online.
I was waiting for this order for more than 2 hrs and was not able to wait anymore. So ihave reported this issue in zomato app enquiy. They told me that the order is still on and the delivery agent is 20 minituse away from the order so i waited more and more finally i called up the agent. And the agent was rude and harsh at which i could not tolerate. The agent told me the agent called me and i was not picking up his calls thats why he cancelled the order.
The important thing is that i diddnt recive any calls from the zomato agent or zomato. He was just arguing on the same and behaved so rude and very harsh. He was questioning on my rights. It created a bad impression on my credibility. I couldnot tolerate on this. After the agent call got over i called the customer care to see the stand on that and they also was harsh on me which was indeed an really sad and bad experience for me.
As per the details mentioned above i have attached the call history details and chats and order detail screenshots. And the chat recieved from the driver.
This issue was a disgrace to my dignity and violation of my rights. As the order was cancelled very lately and i couldnot find any other restarant open at that time and was not able to satsfy my hunger. Iam still starving at point of writting this complaint.
The refund is just easy thing which can be provided by the zomato. I need compensation on the time wasted and violation of basic rights

Registered mobile number on zomato: [protected]

Yellomarked screenshot is my call history

I had ordered paneer satay from go crazy restaurant order no [protected] on 25th april at 01:21 am
Order amount 165

The order which came was fully burnt, too oily and didn't smell or taste good, i took up the issue on the chat support, but even after repeated requests the chat support i just got a credit of 41 in my wallet and a a sentence which said, well share the feedback with the restaurant, the food which could not be eaten and had to be thrown, i did not even get a proper support let alone any kind of refund or even a replacement, just 41 and ignorance from the zomato chat support

Yesterday i ordered food from zomato where there's a deal that you will get 40%of[censored]pto rs.100 and you will get 30% cashback once the team you predicts win. Today was banglore vs punjab match where i got my peediction right on banglore. So according to zomaro i should get 30% money back i ordered food for rs.703 and i got a cashback of rs.60 such a misleading advertisement as well as its a case of fraud. I hope necessary action will be taken

[protected]@gmail.com

Mere phone se order hi nhi ho rhe or mail kiya to uska back hi nhi milta

App version : v13.2.7
Selected city : 11392
Selected entity : subzone
Geo city : 11392
Geo entity : subzone : 172798
Location : 0.0, 0.0
User id :[protected]
User agent : &lang=en&android_language=en&android_country=gb&source=android_market&version=7....⇄
Device info : huawei, honor, bln-l22
Identifier (Uuid) : 9cf966a1-8b91-4e7f-a737-b4594c63b4e0
Connection : mobile_lte

Hi team,

I have by mistakenly placed the order which salad from the herbiary (Malad) because i was searching some more restaurant but order got placed next movement i called to restaurant to cancel the order i dint even took more then 30sec to call, but restaurant person guide me to call on zomato for cancellation, in zomato app there is no other option for cancellation now i have been penalty charge amout 376 no reason, wud request you to please refund me amount.

Hello zomato,

I have ordered today for samosa and poha from sahu hotel raipur and delivery boys says that location is not correct but i have given my correct address and he called and said that u have to send anyone to receive the parcel in between the location or else we will cancel your address and now order is cancelled and also i called multiple times to owner of sahu hotel he is also not receiving our phone calls i want my refund today plz pay my amount

Yesterday i order from jagdish food. And rider rejected my order. And i not received my order and also my money gone because i already paid through debit card. I also tell how to come there.
Zomate customer care number not working
No reply from their email id.
Customer chat is rediculus. They cant take any steps. Just chat.

My refund amount=
Zomato credit=69+25 (Paid via card)+34 match credit
Total refund=128

I want my money refund all. And also strict action against zomato rider who behave rudely.

Parth shah
M. No.[protected]

I ordered food from zomato today. I had paid through the card and my order was prepaid. I kept on waiting for the order atleast 2 hours but the order didn’t reach me. After that, I saw the app to check delivery status and I saw " your order got cancelled due to long distance".

I have tried to call multiple time to Zomato customer care but phone was not connected and I could not get any help from their end .

This entire issue explains over a series of insult and shame faced by me on an order placed in zomato and the order id is [protected]. Please read as this one is sooo shameful and would be interesting

Part 1:

On my order no update was given and the delivery has been marked completed delivered . When I reached the chat support right from 9 pm till 12 am the Chat service agent gave a 23 credits. I was never desperate for their credits . I asked where my food is which I paid for!!
Now comes the real picture of how Zomato treated me as a customer. I asked about my food delivery and you gave 23bucks . What is this ? Did I sound like a beggar to them ? I have paid zomato and it’s their responsibility to render the service for what I have paid for . It’s again I had to follow up asking where is my order and NOONE FROM Zomato TEAM APPRISED ME about the delivery being late. Totally unacceptable!!!

Part 2
As I emailed the management team. About the poor quality I cc’ed the COO of zomato
A team lead called me the next day and apologises and ask my date for a free meal from their side .I did tell him about the poor quality of service and I got the refund.on him compelling for a meal invite I did get compromise on that as part my money got refunded and zomato could have left me as it. Now the second insult comes . The team assured me a lunch today which I never volunteered . I did mention in my last email to them zomato can arrange lunch “if it’s okay”.
So they have sent me a note for the same for today around 1 pm and I had cancelled my personal plans and appointments. Around 12:45 pm today I emailed and asked about the status as usual NO ONE CALLED ME and left me waiting the whole time I sent email twice and then I got an apology call.
Such a shame on zomato as they insulted me over and over in different occasions totally ridiculous and in acceptable which caused me pain and shame and insult

On 23/4/19 i had done an order from zomato and on zomato premier league i was won and they have given only 5 rs after complaining they added more 16rs in my wallet but they are telling about 30% of bill value my order was of rs 100 what is the 30% of rs 100 and in customer support they are responding very late and tell me what is the 40+30% cashback meaning if i am not getting this.