Zomato Complaints & Reviews

Sir, when i open zomato app in my mobile it is showing your account has disabled due to suspecious behaviour. What i did? Why you people blocked my account? I was complaining about bad quality of food which i got on that day. My intention was none other than that. From now onwards i will not complain about anything. Please reactivate my zomato account. My email id is yashwanth. [protected]@gmail.com

Hi i have been ordered in zomoto my order i'd is
Order id: [protected]
To came to deliver mr muniyappa he is not all giveing response and he is talking i miss standing in road me too asking where tel me the location he is asking to share my location details to his personal no this way u people treat rude with customer this bad experience in will never forget this in my life very bad service provideing

Hi this is saurav, i ordered one aalo gobi and some other veg foods from chawla-chicken.com mayur vihar phase1, after few bites taken from aalo gobi i found chicken pieces in to this. I have never eaten chicken in my life after thar i called the restaurant and talk to someone from chawal's kitchen. Also sent him the proof that i attached. My order no is. [protected]

I order right one food my no is [protected] and zomato cancel my order saying ur number is not reachable please check every one my number reachable or not (Second thing i[censored] r not reachable then u will get call from customers care, i didnt get when tried to raised issue they saying simply ur order got cancelled i tried to contact with hotel and guntur excutive if see his recording u will feel what the f...!!! Really i am going file complaint against then having bad worker blaming us nd eating our money its better to give other. This my second time

I have placed this order [protected] 12inches extra vaganza pizza through your zomato app. Today. I don't know how you guys have trained your pallet to deliver pizza vertically to a customer. And than you want us to eat it. Please take necessary action against pallet Ravinder. I don't care about your refund. I know I will get my money back. My time, money and food all get wasted and zomato don't even bother to apologise.

About the quality and packing of the food and that was ordered and worst service from zomato. And more than that wat made me frustrate is the kind of response that your support team is giving and the kind of arrogance by mr. Rohan a representative of yours and the way they handle customers more over be being an customer i get it check all the details and i'm expecting a resolution within 24 to 48 hours if not i'll publish it in the social media. Hope this complaint will be escalated and necessary actions will be taken and resolved.

So I pretty much ordered a Pita Bread sticks and Lemon Iced tea from What's In A Pita through Zomato. The Zomato Valet dropped the Lemon Iced tea, and asked me to pay for only the bread sticks, which was fine. I raised the matter with Zomato support who said they would redeliver the item to me and sent the order. I later learned not only did they cancel the redeliver order, the Zomato Chat service deleted all previous messages to make sure...

I placed an order on 5th april, 2019 from mumbai to dubai, uae from mc donald's twice. R the order was declined but the amount got debited twice.
I didn't receive my refund inspite of constantly contacting their support team.
There is no response which has been given to my query and also i didnt receive my deducted amount which was expected. Also the order got cancelled without prior information.

I am specified 2 paper plates mandatory in the order, the restaurant accepts the order but not given. I am at office how can i eat that food without plates, and my office also some long at nearby shops.
I am asking to customer care to serve the 2 paper plates otherwise refund the money and take your food, i will order another. But he was not given any refund and he was saying we will improve future.
How can i eat my food,

My order no : [protected]
Date april 16, 2019 at 12.47pm

I had registered on zomato.. Nd apply promo code of 50% off on first 5 orders... I had just ordered once.. Nd just bcoz of my phone issue i have to delete my account.. Now again i registered my account again over same no.. But zomato cancelled my 50% of over rest offers.. Its against ur policy.. I registered same no nd orderd food just once. So why m not still given the 50% off on my rest 4 orders

I have ordered chill chicken, and i have received veg tarka. When i try to contact with zomato team but there is no one available to assist. I have try to contact with the restaurant named "roti centre". They are not ready to listen the problem. My problem still not resolved by restaurant or zomato. Looking for possitive response. After contacting with the delivery boy he is telling it's not his fault go to zomato support for the same.

Order no [protected] from fresh menu.

I order the food from my office at sarjapur at 1.. Pm afternoon.
I starved. I waited till 3.30 for my food.
It was not delivered until 3.30.

I left office, reached home and opened zomato to complain about this, which is not possible in app and i see that food is delivered.

I don't know whom and when and where it was delivered.

I left office at 3.30 and until then the food was not delivered.
A person who is starving cant wait until he/she dies with hunger.
I had to step out to eat.

I need my full refund.

Hi my name is shravan deshmukh no.[protected]. I placed order from zomato order no [protected] 14th april at 11. 23pm not received order due which me and my friends are going to sleep without havin anythin. When trien calling delivery guy, no was switched off. When called zomato customer care no one answered my call tried calling customer care from different no no response. When we contacted customer care on chat, he asked me to wait for some time, i have got everything in chat, and want to escalate issue with zomato.

Yesterday i ordered my food on which i claimed 30% cashback and they given me in zomato wallet but after some time my account was suspended or blocked by zomato. And i cannt even open zomato app my id is [protected]@zdfpost.net and contact no. [protected] please resolve my issue and i also having 170rs in zomato wallet and also help to get them. I cannt even think why did they did this please help i will be thankful for your help.

This Zomato take my order at 10:40 p.m.
the Zomato app is showing your food is ready . After 10 min it's showing the delivery boy Abhishek Poddar is on the way after 45 min it cancel my order at 11:20 p.m. I call the delivery boy many times but didn't pick my call. I tried to contact Zomato support for food from other restaurants but it's not response me .now no restaurant is open and I have to sleep without dinner I need compensation
Order no [protected]
My Phone number [protected]

I ordered abt 2 n half hours ago... N now my order stand cancelled due to temporary glitch at zomato end... Aap kept on showing dat order has been picked up... Which never reached me... My guest had arrived... N u had caused such a embarrassment to me... Who will pay for my reputation... M u take money at dat instance... Y refund take such along time... Order was an ice cream... My son had to cry alot bcs i cant deliver him same... Ho will pay for dat emotions... I supposed time to del d aap... If order was cancelled y aap kept on showing same will bedelivered soon

Placed an order yesterday from down town kitchen (Order i'd : [protected]) as i had guest over so it was a bulk order, the zomato app showed the "food was on its way" message for almost 1.5 hours, i tried calling the restaurant but both numbers were not reachable and apparently they're still not so i went to chat support, even they couldn't reach the restaurant or the delivery person and were continuously asking me to wait. Ultimately i had to get the food from somewhere else in the mean while and had to face such embarrassing situation. Also, when i asked for the refund, your agent told me that he can't do anything to help me get the refund and told me that the order can't get cancelled and requested me to take the order after the delivery guy called me after 1.5 hours with cold food. So i took the order and the guy told me he would take action against the case but no notification of any work being done. I request you to please reimburse the amount of 472.75 as soon as possible. I am not at all pleased with yesterday's service.

I have order food through zomato. I got the rotten/spoiled food from pritam dhaba amritsar. My 3 year old daugther, me and wife also had it. We all fell ill and now dont know who among is responsible for this big blunder with customer. I also did not find any link on zomato app to register a complaint. We ordered trusting zomato so i believe they should compensate me.

This is my email ([protected]@gmail.com)
Sir why you have blocked my account . I have also 441rs in my zomato wallet. I don't know what's my mistake or it's your mistake. I placed total 4 order. Please do something and trust me sir only complaint for bad quality of food. This not my intention to refunding the amount. Next time i will not complaint in anyway that if my food is rotten.so now please sir unblock me.

I have ordered through Zomato -
Order ID [protected], Order From TBG- The Biryani Guys
Date April 14, 2019 at 01:06 PM
Delivery Address
Room 007, Department of Earth Sciences, IIT Bombay, Next to CSRE department, Powai IIT

They cancelled my order saying that I did not respond to their call. While I did not even get any call from anyone. Now they are saying I wont even get my money back. Are they making money like this. i HAVE MADE PAYTM PAYMENT OF THE ITEM.
I called restaurant and they said they dont know anything talk to zomato. Kindly help me to get back my money