Zomato Complaints & Reviews

I have using my zomato account since ling time one day I have bad rating to one restaurant because i got very bad food
From that on wards my account was blocked by zomato company
I have asked so many times to company
But they didn't responded
I want my account back
@[protected]@gmail.com
This is the email of my zomato account
I want my account back

I wanted to modify the order and hence cancelled the order.And i ordered right away.They are charging me for that.And this policy is not mentioned any where atleat before cancellation they should have told me. They said it would be turned and all ### and after 4days they now saying ot wont be.I need the refund or else stop this app.
Order No - [protected]

I ordered biryani from Behrouz Biryani through Zomato. This was around 21st march. Since then I've contacted your chat service several times and they keep saying that my money will be refunded.
But I never got it. Such a waste of time.
850 RS gone.
Order id is attached in image. I'm filing complaint in consumer court on Monday and putting the same on social media.
Unless I receive my refund immediately. Unprofessional company.

I'm very upset today because my money is deduct by your end.problem is that my order is x.at 9:01pm I hve received a message your order is accepted .but after 37 min we dnt receive any order .after that we receive a call from hotel and he say your order is not yet. This is not 1st time this is second time. Why you cheating with me..please return my money...
Thanking you

I have placed an order with zomato of id [protected]. Restaurant has accepted the order and again rejected it without any call or intimation and updated the status as my number not reachable... My number is in reachable location and if suppose my number is not in reachable area i will get the missed call alerts... That was not done.. Means it is in reachable area...

I dropped mail to [protected]@zomato.com and the customer care people replied me back that they are not responsible. My order not delivered and simply deducted amount. Deducting amount and saying sorry means what should the customer can take it. Either money or food are not delivered. Will sorry equalize to the value of money..

One way ur promoting business by giving people n no of offers and the other way ur cheating people like this.

I ordered chicken strips and chicken pizza (Rs 158.80) with coupon. I placed the order at 18:29 and was checking the live map and the delivery guy was driving to somewhere else and it kept showing "14 minutes more". I had to cancel the order because it's too much wait time and when i cancelled the order i didn't even get a refund. When i check with zomato (Zomato support chat) it said "order was cancelled with a penality of 158.80 rupees. The remaining amount was refunded" that makes no sense

Placed an order from my zomato app, waited for 1hour :30 minute but order didn't deliver. Called customer care as well as used chat functiinalty but they are really rude and putting blame that number was not reachable, there was complete address available they could have used door bell if for some network issue that number was not reachable. when called their customer care department had world with some naresh kumar who was telling that it is their protocol not to use door bell, asked him if he can point where on the app it isbwrritten in bold and clear about such protocol he didn't bother to answer.. Asked him to transfer to supervisor he too denied and disconnected the call

This is regarding order #[protected] which i i placed at 14:01 pm on aoril 7, 2019. The order which was supposed to be delivered within an hour was delivered after 3 hours and during this time there was no response to the communication by either zomato or the restaurant and i had to control my hunger for 3 hours.

Finally, after the order was delivered, the customer service executive mobile no. +91-[protected] attended to my call and promised the refund of the order amount of rs 299.56. However no refund has still been received.

I have even dropped an email to [protected]@zomato.com to complaint but no response has been received from their side.

I expect you to help me in getting my amount refunded from zomato.

Thank you

I ordered grilled chicken nugget with mayo dip.
When the order arrived nuggets were all over the place and mayo dip was missing, i did contact the customer care through zomato chat the said i will recieve a full refund in 48 hrs, it's been 7 days still didn't receive a refund.

I sent them another text 48hrs ago the said refund will be done in 24hrs. Still didn't receive the refund, they gave me 97₹ as apology, ordere was 400₹.

Order id: [protected]

Hi my name is sachin bablani.. I ordered on zomato 13 april.in my order they put onion but zomato refund me. After half n hour around i ordered again and i mentioned in my order without onion and i called there for my option. But they put again onion. I showed the picture to zomato but they refund only 24 rs.. Only.. I need my full money with loyalty.. My mobile no [protected]

Last day i order from taste and try but i see all time this hotel send us rotten foods after complain they refund me but for hide they just banned my account for no reason just to exposed restaurant they banned me please i just lost all respects from zomato never want to use in future please unbanned my account i have many credits left so please request you to do it faster that ever

I ordered food from smally's resto cafe ulsoor - through zomato, at 10:02 pm - the wait time given was 25-35 min, i get a strange call from [protected] at 10:35 saying in very rude tone calling from zomato that the order you placed is not available so we are canceling your order so i asked if i can replace my order then he said i have to check with the restaurant and will get back to you after waiting for 30min - 11:01 pm i get a call from zomato valet sunil saying i am calling from zomato and asked for my address i explained the address and asked if he is getting the same order he said i am getting 2 burgers, i said i didn't ordered burger - the i started chatting with the zomato agent on app - after raising the concern abhishek called me at 11:15 pm he also stared the conversation in very impolite way which pissed me off and i tried to explain them that i have ordered for the amount value is rs-215 and what you have sent me is for rs-75 how can i accept that order but didn't listen and cancelled my ordered and i felt humiliated and cheated by the entire incident. Zomato is doing wrong business. My order no. Is - [protected] - pfa

Dear sir

With reference to the captioned order no. I have enclosed the pics of foods and label used to pack the food. I have already have a chat with zomato customer service executive and they have also agreed to refund the payment but the food quality anf the response given by then for order no [protected] is highly disappointing.

I am in process to lodge online complaint in consumer forum against the food delivered and response given by zomato.

I feel that the company should stopped deliver the food of such restaurant which are serving different food in restaurant and having seperate food for delivery as it may cause health issue to customers.

Regards

We ordered food, they accepted, but not delivered. We called respective person, he said his bike is repaired. He told me that some other person will deliver the food. But no one delivered. Again i called same person, but he dn't picked d call. His mobile is switched off. No one responded. Amount debited in my a/c. Ref no.[protected]. Kindly do d need full.

I have ordered food from motu seth restaurant bailey road patna today at approx 7:30 to 8:00pm. Delevery boy's name was mantu. I couldn't check the items. During eating i have seen veg jhalfrejy which cost ₹175/- was missing. I have tried to contact delivery boy, but couldn't contact. Even chat over zomato was not possible. Find out where was the fault whether at your or restaurant level and return my money.
Dr abhay kumar
Mobile no.[protected]

I placed an order on zomato on april 12 at 7:42 pm with order number [protected]. The order was placed online through card. The food was not delivered. I am being told that i am the one who canceled the order which is not true. Later i was able to contact the delivery boy but he refused to deliver the order. Now no one is taking responsibilities for my money and zomato has refused to help.

I placed an order on april 7 through zomato for om sweets. My order was declined stating some issue with my address however all orders before nd after this were successfully delivered.

Customer care connected me to the rider and when i explained him the way he said he won't come as he is not being paid per kilometres.

When i sent mail to zomato describing my issue i received reply that as per zomato's new policy the amount i paid is the cancellation fee.

With this policy who can trust that food will be delivered as the rider's will not be able to find correct address ever.

I ordered a food from restaurant aroza casa for which i got spilled food and also insect in it. After complaining they stated refund initiated. After 8 days when i did not get my money and followed up, they said no refund was promised. I sent a mail then with chat screenshots. But still i did not get my refund. Please help on this. These people are playing with customers money and health.

Date: 18/03/19
Name: prashanth sai
Mobile no.: [protected]

Dear sir/ma'am,
I ordered some pizzas from domino's on 18th march in goa through zomato using the above-mentioned number. They accepted my order but didn't deliver even after 2 hours. When i made contact with the store, they told me that they don't have that pizza so they canceled that order (You guys didn't even update the order cancellation status yet). They told me that i would get the refund within 7 days. After making contact again after 10 days, they told me that they processed the refund on 19th march. They gave me some reference ids (Pgi no.[protected]= and tent no. =cc[protected] and told me to contact you with the reference ids in case i don't receive the refund as payment made through zomato gateway. When i made contact with you via chat, you don't even try to look in the problem. (Pathetic service)

So you are requested to look in the matter and help me to get my refund as early as possible.

I had ordered at 9:50pm after wait for 90 min 11:15 zemato call me and we could not deliver order.

Restaurant did not accept my order for 30 min. I don't wether zemato had sent there valet to restaurant are not. I think zemato is fooling and there system is not proper.

When order delivery time 30 min when asked in chat that told it's system problem. If you cont run close zemato why are running.

In feature i will never recommend any one zemato.