Zomato Complaints & Reviews

Order no - [protected]
My order got cancelled and the support says i rejected it
Why would reject the order i already paid for it
They say i was unresponsive i answered the call told delivery guy the address again and he called me back saying it was cancelled he was already at my appartment when this happened if i wanted the reject the order i wouldn't have paid for it first more over why would i order something i dont want
And my address was very clear
And this is not first time how i'm stuck up on explaining support how it is not my fault when they mess up the orders bringing a different item that i didn't order and many times not even deliver the whole order.
When i contacted the support they try to explain me how it my fault again that they couldnt deliver

My order got cancelled and the support says i rejected it
Why would i reject an order. I already paid for it
I answered the call told delivery guy the address again and he called me back saying it was cancelled he was already in my appartment when this happened if i wanted the reject the order i wouldn't have paid for it first
And my address was very clear
And this is not first time how i'm stuck up on explaining support how it is not my fault when they mess up the orders bringing a different item something that i didn't order and many times not even deliver the whole order i was talking to them again they say it's my fault the order got cancelled

I ordered a meal from hindustan dhaba (Kolkata)
Yesterday 17th april evening around7.45 pm. And after filling card details (Card no, cvv etc) they showed the online delivery for this resturant was closed during the time of ordering. They refused the order but my money 234 inr debited and was not refunded till now 18 th april 9 am. And no email or notification has not been sent from zomato regarding such inconvenience.

The food i received today was obviously not meant to consume
Chapatis were burnt, i called the restaurant they dint pick up, i tried to talk to the chat supoort and no response from them. So this has happened like n no of times, zomato now doesnt care for the feedback
Customer support is damn poor not at all interested in solving queries.
I dont think the food i received was any way good, it seemed like the restaurant re-heat the food and delivered it so dint bother to pick up the calls too

I have order biryani at 9 pm from behrouz using zomato application. The order has been accepted and expected to deliver at 9.50 pm. I am waiting still now (11.30) and it has not been delivered yet. But 15 mins before i got one message like food has been delivered and please give the rate on this. But facr is no one has called me or reached to my place to deliver yet. I already paid via online transaction. Please take this concern and try to resolve this asap. Its really bad my dinner has skipped because of zomato. Really not acceptable this from zomato..

The food was ordered from amaravathi biryani zone, aecs layout.
The delivery guy refused to deliver saying that my area (Hsr layout) was not safe enough whereas a politician stays here. How much safer can it get?
The restaurant made us wait for more than 45 minutes and then declined the offer.
The delivery guy did not speak to me directly but i was contacted twice by some other guy speaking on his behalf.
They should not have accepted the offer if they wanted to refuse it in the end.
This was extremely careless on their part. I will definitely not recommend this restaurant or zomato.

Money is deducted but still payment is incomplete. But my money getted deducted from account I have got message of money deductions but in the app it show payment incomplete. I have done payment through zomato web and my payment mode is sbi credit card using otp. Kindly do it needful. Refund my money.
date : 17 April 2019
Order Number: [protected]
mumbai

We ordered an paneer biryani from aroma's hyderabad house, hinjewadi phase 3, pune branch. We got an chicken piece in it. We are pure vegetarian people, eating meat is against our religion. We are deeply saddened by such horrible experience from zomato and on top of that, when we contacted the branch owner his was asking apology but at the same time his approach wasn't that much serious, we even heard from him stating such incident has happened in the past too and i feel zomato is also responsible for this, its your duty to check the restaurant kitchen, its hygiene before starting business with him. Zomato has broken the trust of its customer.

I want strick action to be taken against the restaurant to avoid such incidents in future! You should blacklist such hotels from your app and you need to check every restaurant which has tie-up with your company.

I at-least except above things will be action-ed on priority!!!

Email id : [protected]@gmail.com

I ordered a eatable from a restaurant nearly 7 days ago and for that i did online payment, my order was accepted by restaurant but after sometime they called me up that sorry we can't deliver your order as no person is available so we are cancelling your order, they cancelled that order and said that ur payment will be refunded within 3_4days but i haven't received my payment yet... So i need that amount of money which i paid

I had ordered the food through zomato app on dated 17.04.2019 merchant name chaman ji sweets and restaurant sector 7 panchkula but it is very sad to say that first delivery given by zomato was not properly delievered ordered for 3 plates of shahi paneer, 3 plates of rajmah masala, two missi rotis and 12 chapatis, the whole thing was delivered except the shahi panner and rajmah plates was delivered only 2 plates.in second round the balance things need to be delivered but again a mistake was committed by zomato they had delivered the dal makhni and rajmah which again was not corrrectly provided by the merchant or zomato. This type of pathetic delivery by zomato is not tolearable as first of all they had made wait the customer for approx one hour and after that they had not delivered the food correctly.

Sir, when i open zomato app in my mobile it is showing your account has disabled due to suspecious behaviour. What i did? Why you people blocked my account? I was complaining about bad quality of food which i got on that day. My intention was none other than that. From now onwards i will not complain about anything. Please reactivate my zomato account. My email id is yashwanth. [protected]@gmail.com

Hi i have been ordered in zomoto my order i'd is
Order id: [protected]
To came to deliver mr muniyappa he is not all giveing response and he is talking i miss standing in road me too asking where tel me the location he is asking to share my location details to his personal no this way u people treat rude with customer this bad experience in will never forget this in my life very bad service provideing

Hi this is saurav, i ordered one aalo gobi and some other veg foods from chawla-chicken.com mayur vihar phase1, after few bites taken from aalo gobi i found chicken pieces in to this. I have never eaten chicken in my life after thar i called the restaurant and talk to someone from chawal's kitchen. Also sent him the proof that i attached. My order no is. [protected]

I order right one food my no is [protected] and zomato cancel my order saying ur number is not reachable please check every one my number reachable or not (Second thing i[censored] r not reachable then u will get call from customers care, i didnt get when tried to raised issue they saying simply ur order got cancelled i tried to contact with hotel and guntur excutive if see his recording u will feel what the f...!!! Really i am going file complaint against then having bad worker blaming us nd eating our money its better to give other. This my second time

I have placed this order [protected] 12inches extra vaganza pizza through your zomato app. Today. I don't know how you guys have trained your pallet to deliver pizza vertically to a customer. And than you want us to eat it. Please take necessary action against pallet Ravinder. I don't care about your refund. I know I will get my money back. My time, money and food all get wasted and zomato don't even bother to apologise.

About the quality and packing of the food and that was ordered and worst service from zomato. And more than that wat made me frustrate is the kind of response that your support team is giving and the kind of arrogance by mr. Rohan a representative of yours and the way they handle customers more over be being an customer i get it check all the details and i'm expecting a resolution within 24 to 48 hours if not i'll publish it in the social media. Hope this complaint will be escalated and necessary actions will be taken and resolved.

So I pretty much ordered a Pita Bread sticks and Lemon Iced tea from What's In A Pita through Zomato. The Zomato Valet dropped the Lemon Iced tea, and asked me to pay for only the bread sticks, which was fine. I raised the matter with Zomato support who said they would redeliver the item to me and sent the order. I later learned not only did they cancel the redeliver order, the Zomato Chat service deleted all previous messages to make sure...

I placed an order on 5th april, 2019 from mumbai to dubai, uae from mc donald's twice. R the order was declined but the amount got debited twice.
I didn't receive my refund inspite of constantly contacting their support team.
There is no response which has been given to my query and also i didnt receive my deducted amount which was expected. Also the order got cancelled without prior information.

I am specified 2 paper plates mandatory in the order, the restaurant accepts the order but not given. I am at office how can i eat that food without plates, and my office also some long at nearby shops.
I am asking to customer care to serve the 2 paper plates otherwise refund the money and take your food, i will order another. But he was not given any refund and he was saying we will improve future.
How can i eat my food,

My order no : [protected]
Date april 16, 2019 at 12.47pm

I had registered on zomato.. Nd apply promo code of 50% off on first 5 orders... I had just ordered once.. Nd just bcoz of my phone issue i have to delete my account.. Now again i registered my account again over same no.. But zomato cancelled my 50% of over rest offers.. Its against ur policy.. I registered same no nd orderd food just once. So why m not still given the 50% off on my rest 4 orders