Zomato Complaints & Reviews

I have ordered food item yesterday but they haven't delivered it by saying wrong address. Since i have already updated my home address in apps manually but due to technical problem of gps it is showing different location. Hence canceled my order and didn't refunded money. I don't understand if gps technical problem then why they don't home address mentioned in apps. Since even after that also they return back the money if they are canceling order, really they are thieves and doing fraud with customer. Last week they deducted money and order didn't confirmed.

Free days back had ordered food from zomato and the restaurant where i ordered they delivered me a rotten food nd when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please do something regarding this as because my money is there in that account. My email - [protected]@gmail.com

I order macaroons and then contact support that i want to modify my order they didnt even replied me after that i said cancel my order so they said sorry we cant then i received a call from delivery support they said you have to pay if you cancel the order i said leave it i will talk to the delivery boy and then when i called him he said that your order is cancelled. But i didnt and they are charging me rs305 unnecessary.

Please look into this and help me out

I had ordered food
Placed on 22nd mar at 07:39 am.
#[protected]
The delivery boy called me to deliver and when i tried answering the call it keeps disconnecting because of the network issue and when i tried to call back the number it’s busy or unreachable.

With in 4 minutes of delivery boy calling me the order gets cancelled and i have been charged in full as penalty for reason being my phone is not reachable!!

I have also updated my exact location on the app so if the phone couldn’t get connected they could have used gps to deliver it to my home.

If delivery agent checked the house name and number or asked anyone on the road they would have shown my house but no he din do anything just made a phone call and when he couldn’t connect the order is cancelled and no refund as well.

And when we chat with the customer service they say that it’s their new policy and in that case we cannot refund.

Nice idea to scam money.

I have paid online amt to zomate on 23 march 2019.. They could not deliverd order.. Then i got msg that my order was delivered... I called delivery boy after rcv msg.. They # start abusing
On me.. Once i try to contact with zomate
Even after 45 mibutes till they wont reply of my msg.. I think govt should close
All thes # scam company...

I placed an order through zomato. The order was placed and then got cancelled as the delivery boy couldn't reach me on my phone.. But still i was charged full amount of the order as a penalty.. I was at the door the whole time and with the phone. It was not my mistake. If the phone was unreachable (Not unanswered call) then the delivery boy should have followed the map. What's the use of the map if without call they can't reach the location. I see it as a network error but i am made to pay the price.. The msg from zomato to contact the delivery boy also came after the order got cancelled and while talking to the support, i asked if the order could get delivered now as it was already dispatched but they declined (10-15 mins after cancellation) i paid delivery charges (Rs 20) more than the usual charge (Rs 10) and the delivery boy didn't bother to visit the delivery location according to the map.. He didn't visit the whole neighborhood.. He should have atleast visit the location, then tried calling and if no response, then cancelled and made the payment non-refundable as penalty.
Moreover, they are very unprofessional. The support staff from the app asked me to mail the matter. During mail, when i asked why the delivery boy didn't bother to visit the location to the best understanding of the map and why was i made to pay the penalty even though, i didn't cancel the order, they just stopped replying..
Is this professionalism?? This is pure cheating..

Yestetday at 9:15 pm i have ordered some deserts from mobile app. It was prepaid order of rs 170/- and money was getting debited from my account. It has been 24 hours gone neither my food order was received nor my money was getting refunded. I am calling to local vendor but he failed to answer my complaont. I am even calling to zomato customer care but no response. This is big blunder for company like zomato. Will you pls revert on this.

Regards
Ravi goyal
M[protected]

Dear sir
I had ordered food from bikanerwala sector 29 gurgaon and was charged rs 245 from my paytm account. The food was not delivered to my address.
The last four digits of my order are 9887.
The app shows as food delivered.
When i call the delivery boy phone number whose name is mandeeep is showing as switched off.
.
My amount of rs 245 may be refunded to paytm account
Jaikumar

I have placed an order through zomato with order number [protected] which was auto cancelled saying the customer is not reachable where in I haven't received any call/notification while he is trying to deliver.
I received a cancellation notification after a while, then I called up the delivery guy assigned to the order and he conveyed that the order is cancelled as I'm not reachable.
I have done the payment upfront when placing an order and would expect a refund as I haven't denied/cancelled the order.

I was 2 ordered today but one received and second order not delivered company says that your phone not reachable so I not order deliver and no any amount refunded. I was many times call customer care number but call not connected and also complained app and also mailed but company says that no any amount refunded. I have a justice for this cheater company

Hi, i just found it yesterday. i have had a few complaints, bad experiences, foreign elements fond in food, complaints regarding not following my instructions in zomato. so i had sought support from zomato customer care. and i found my account has been blocked. i think they dont want to take actions against bad food qualities, restaurant partners. if you say truth, your account gets blocked.

I have ordered food from zomato thrice on
21st mar. All the three orders got cancelled and i haven't received any refund yet. Please find below my order id with amount deducted. Kindly help if possible

Id: [protected] - rs 198
Id: [protected] - rs 101
Id: [protected] - rs 131.30

Thanks,

Saurabh chauhan
Email : [protected]@gmail.com

I ordered food from pizza hut through zomato on 19th feb 2019. But it was cancelled by the restaurant. And since then i am following up for the refund but they are fooling me by saying that it will refund within 5-7 days. But still i have not got my refund. Order id - [protected]. And the executive replying in the chat is extremely unprofessional. It's been 32 days now and i haven't got my refund. Every time i ask for refund the told that order is delivered already. And now i am tired of follow ups.

I ordered paani puris, tamatar chaat and chura matar from deena chaat bhandar. The pani was too tangy, the puris were soft, tamatar chaat was stale and pathetic. The chura matar was pathetic and the smell was the worst. The quality of the oil used was very poor. And finally the after taste was very very bad. I paid 610 for this order and i regret it from head to toe. I contacted the agent but he didn't give any satisfactory response. I insisted on getting any sort of compensation but all he kept saying was that he is sorry for the inconvenience. I kept on asking about where should i take the matter? Where it can get resolved but all he did was "we won't repeat it again". I really need this matter to get resolved at any cost.

I placed an order on zomato app
(Order no:[protected]), for which I did the payment through online. Money also got debited from my account for that. But it shows me my payment is incomplete & payment could not be processed. I contacted the support department regarding this, but there's no proper response for this. Please check this issue & do the needful.

I orderd food from kfc (Moments mall kirti nagar, delhi 110015) via zomato yesterday (21.03.19). My order was confirmed (Order no.[protected]) and the status even showed "in the kitchen". I received a message stating that food has been dispatched. I waited for more than an hour but the food never came. On contacting the restraunt, i found that the food was ready but the delivery boy never arrived.
I tried contacting zomato ([protected]) but none answered.

A delivery company shouldn’t be taking orders if you are not able to deliver ordered. I ordered twice on zomato around 2-3am. Everytime after 30-40 mins of placing order when the zomato driver picks up the food they call and say they can’t deliver the food since it’s far for them to deliver it.in the first place itself the company shouldn’t be taking orders from clients if it’s far from them because they know it instantly where the order is being placed at and where it has to be delivered. The excuse they give to the clients is that the driver is saying he can’t deliver since the delivery point is far for them. And when you chat with customer support they keep saying we assure you it won’t happen ever again. It’s just total harassment from the company to the clients that they keep making them wait for 30-40 mins at late night and then tell them they can’t deliver it. They shouldn’t be accepting the orders in the first place if it’s far for them since they know even before ordering how far is the restaurant from the delivery point.

I contacted zomato customer care regarding food wrong order, he is checked and confirmed that he will return the amount rupees of 211. After some time i checked wallet amount not credited, so again i chat with agent, new agent checked and confirming last agent not promised you about rupees of 211.

I informed that i have a chat proof which he confirmed that amount credited you can order again.

Dear sir/mam
I ordered from zomato food delivery how can u do this we earned money with lots of hard work that is just not good delhi rajokri fit meal one fried rice one veg noodles and one spring roll and there food is all spoiled or old food i want some cash back or do what u want but need my money back it smell so bad i am bn tiwari do some action plz about it... I have got stomach ache... I want money back to my zomato account or i will give u details on email [protected]@gmail.com

I placed an order today, did not get my food delivered. Zomato chat support also not responding.I paid for my food, what is the use of this worst service if you can not deliver the food on time! My money is stuck, no food delivered.
Order Id :- [protected]
Payment :- online (UPI)
My advice to zomato would be stop doing business if you are unable to handle your customers.
Give me my money back.
I had to earn my money, give it back.
Worse service