Zomato Complaints & Reviews

I had ordered at 9:50pm after wait for 90 min 11:15 zemato call me and we could not deliver order.

Restaurant did not accept my order for 30 min. I don't wether zemato had sent there valet to restaurant are not. I think zemato is fooling and there system is not proper.

When order delivery time 30 min when asked in chat that told it's system problem. If you cont run close zemato why are running.

In feature i will never recommend any one zemato.

Dear sir, i'm tushar mridha, registered mobile number:[protected], firstly ordered two items from 99the resturant, duttapukur, north 24 parganas. Ordere number :[protected], deducted rs.155 from my bank of india bank account number :[protected], but you guys shown me that time out, i repayment for next for one ordered, then when i checked my balance i shown that my balance cut rs 155 unexpectedly, me and my family a regular user satisfied user, i hope you will resolve my problem shortly and refund my rs 155 very soon.

Recently I have ordered my food through Zomato, the restaurants didn't delivered food correctly so I kept a complaint so they given me credits next day you people blocked my account as suspicious activity
This is unfair
Not only one order many of your orders are of very low grade quality this is the reason I have complained about it but in return you people blocked me for speaking truth, this is the way you behave with customers and play with their money
If you don't want to run a app please donT run but dont play with people's customers money
And kindly respond me
Email : [protected]@gmail.com
Resolve my issue as soon as possible

I had ordered food from Zomato. And Zomato wallet personnel tried calling me for only 5 min. And cancelled my prepaid order without any waiting. And I was not refunded for order and also I am being more charged for cancellation which they cancelled.I called the wallet in 5 min and he dint even given my food. And zomato customer care Rudely replied me on chat saying this is their policy and they will not refund .

Pathetic service i placed a order and canceled within 5 mins and they charger full order value as cancelation fee but on 8th aptitude when they canceled my order after order and payment confirmation i have not got any compensation for this inconvenience only got refund. Its unfair that u don't even compansate for ur fault but take cancelation fee for cm request. Such a pathetic service.

I ordered some food they provide me wrong food on the behalf of wrong food they provide me refund but not in my account they provide me refund in his own wallet and also deducted the amount after few days saying that its validity has expired but they dont provide me expiry date and nowhere it is displayed. And if the money is mine how it has expiry. And now he stop replying me. Refund against order no. [protected] on 11th of march.

I ordered pasta from fit food 27 noida. I ordered this item before 11 pm. The restaurant didnt confirmed my order and even was arguing that i didnt ordered the item before 11pm. I ordered the food by the name of mahajanmrinalini and then the owner is calling me to cancel the order. High level of irresponsibility is there. We are left hungry. You can check the photo.. Give me compenstation for this. Else serious actions will be taken.

This is my ---Order ID
[protected]

I would like to update that If they are not able to deliver the order why he accept my order. I really disappoint with this services.

After too much time they updated that We will not deliver your order.

Please resolve this issue asap and I will not give any cancellation charges.

I recently by mistake ordered food on zomato while seeing the promo code, and the food got ordered, i searched the app for cancelling the order but there is no option to cancel.
I called the hotel and told the situation, they told there is no cancellation policy.
Zomato helpline is of no use,
There should be some buffer time to cancel the order.
Date 4-9-19
Shreeji hotel (Marine lines) mumbai

I am a regular customer of zomato. I order food almost daily but i have serious complaint regarding zpl offer and response of zomato team. Zomato started a offer of 30 percent cashback if rightly predict ipl match. But even after right prediction cashback is not coming.in fact on 9th april csk vs kkr match i predicted csk and that won but i got message that csk lose the match. At least don't change the facts. For the information of zomato team csk won this match by 7 wicket. I am attaching screenshot of that msg which i got from zomato.
It is not the only case on 7th april i ordered food of amount 179 and rightly predict the zpl but i got only 23 rupees as a cashback. I chatted two days for this issue with zomato agents but they didn't give satisfactory response.
Why customer take so much pain for such issues. Why anybody use zomato service.

On the 9th of april 2019, i have had ordered through zomato, using code for zpl prediction, for the match csk (Chennai super kingd) vs kkr (Kolkata knight riders)
Early on, i had predicted csk's victory through the zomato app, csk beat kkr by 7 wickets
As i was overjoyed for the victory of my favorite team, i received a notification enunciating
That my prediction was wrong, saying
"oops! Csk lost the match"
But clearly they won the match, and i didn't get my cashback, which i was entitled to. I hope you can fix this error, and i grant me my cash back.

Reality behind Zomato offers
We ordered for our lunch in Zomato from Only Alibaba restaurant today. We also paid the bill using online wallet. While we were waiting for the order to get delivered a couple of missed calls came in my phone and got disconnected before i could answer the call. I thought it was the delivery executive who was trying to call us. So i opened the app to call him, but it was being shown that "your order got cancelled as you were unavailable in the contact address and unreachable at the phone number". I thought maybe its some mistake from the executive side. So i called immediately on his personal phone number given in app. He told me an outright lie that he had been waiting in my location for a long time and couldnt reach my phone so he returned the order to the restaurant. I called the restaurant number given on Zomato. Restaurant told me that no order was returned back since that day morning and they also follow a no return policy. So i used the chat option in Zomato to complain about the entire incident and refund me my 2188 rupees or deliver my food. They told me that they could not do anything about it and that i have to call Zomato helpline. I called zomato helpline number and to my surprise they told me that nothing can be done as the delivery executive claimed that i was unreachable and my fine of 2188 rupees could not be levied. I tried to make them believe that i was not lying and they should check the call records and the fact that no order got back to the restaurant (Which itself is a definite proof that their delivery executive was lying) but they said that "all those data are not accessible to them".
So I didn't get my ordered food and was charged a fine of 2188.
Now my question to Zomato India is this how you treat your customers? Without checking any evidence how can you charge a fine on your customers and that too an amount as big as 2188 rupees?

I request all my friends never to order anything from Zomato by paying in advance cause this is the kind of responsibility they show towards their customers if the order is paid before. And this is how they make up for the in app offers by charging huge fines to customers for no reason. #BoycottZomato

I have placed order on april 8, 2019.
I received a notification saying my order is on the way. The concerned delivery person called me and confirmed my location at 9:23 pm. But he didn't move from that place till 9:30pm. So i called him and asked about the delivery. He said he is going to cancel my delivery, someone will deliver it to me. Then i complained about this in zomato chat saying that my order is getting delay.

Within a few mins, i received a notification saying i was not available at the address so the order was cancelled.
And my money will not be refunded as the food was prepared. I have checked my address too it was the correct one.

This is such an upsetting experience from zomato so far. I have never felt this bad before. If they can't deliver also i can accept it. But he is telling some lie to escape from his mistake is totally unacceptable.

I have ordered food on zomato and the food got spilled out and soup went to the pieces of chicken and the chicken became tasteless and I have complained regarding this issue by sending the pictures but there is no response from them
The order number is : [protected]
There is still no response from zomato customer care even I said I would like to complain in consumer forum please take an immediate action on this

I have got charged for the order which was cancelled due to their glitch in the system and application i have wrote them the email about it but no response from them.
Below is the conversation done with the zomato team and they didnt even bother to call for further discussion to the situation.

Email done by me:-

Hello team,
I have got charged for this order 83 rupess
I have to cancell this order because i place one order before this and that was not accepted for a long time and i have to place different order and as soon as i placed different order they accepted my order so i have to cancell one order for that matter and they chaged me for the order. It the system problem that my orders was not accepting if you check my history i have placed three orders to get my food delivered and you have charged me for that. Please i can explain you more better over the phone if at all you like to call me
Call me anytime as i would like to escalate this thing further if not resolved and this 83 rupee is not credited back to me.
Hope to hear from you soon

Email back from them:-

Zomato online ordering
Fri, apr 5, 4:17 pm (4 days ago)
To me

Hi mitul,

Hope you are doing well.

With regards to your concern, please be informed that zomato doesn't support cancellation of the orders post confirmation by the restaurant. It is so because once the order is confirmed, restaurant starts preparing the order.

And if in any case the order is cancelled, then you would be charged for the cancellation of the order which would be of equal amount to the order value.

We would also like to inform you that, it is also mentioned in the "terms and policies" of the zomato website as well as app (Order app: select about terms and conditions scroll to xiii additional t&c for users 11th condition).

Email done by me:-

Thanks for telling me your terms and conditions but you need to understand the glitch of your system and applications with the problems your organisation having, i am not going to pay for this order for that matter the initial order i placed it showed me the order has been rejected and the suddenly after 15 min it said the order is on the way mean while i ordered something else so i was left with no option but to cancel one of the orders.
Please call me in this regards as i am not gonna leave this matter until unless i put my point right there and want proper solution to it it’s not just the matter of 84 rupees but the ethics and service you should be giving and listening to your customers if this problem is not been solved for me then this is going to be the last day i used zomato... And i would like to escalate this further and would like to speak to managers if possible

Sir i terminate by my area zomato office they say u are terminate by delhi office bt i cant receive any terminated letter or massage why sir... My fault is just i am placing a order by zomato app and eat.. Sir my area branch directly terminate plz sir plz rejoin me i promise after rejoin i am not placing any order... Sir i dont have dad i am a one man from my home to do job sir they directly terminate me... Mere ghr me khane ke lale ho gaye hai sir plz mai aap se haayh jodke request krta hu sir plz muzhe rejoin krlo... My user id:- [protected]

Order Number: [protected] - ₹141.58

Zomato has cancelled my order without delivering and no refund has been made for the order. They said I was not responsive so the order was rejected. Rider never reached my home and rang the doorbell which he was supposed to do instead of calling as Zomato promises door step delivery.
There was only a 7 min delay in checking my phone and I called the rider right away. Even though I have told the rider that am willing to come to his location to pickup my order he refused to give me my order and customer support was of no help. they asked me to reach out to [protected]@zomato.com to settle this dispute. I have send mails to them regarding this issue and did not get any response back from them yet.

I demand Zomato to look into this issue and ask them to correct their unethical/non-transparent policies. I agree that food may go waste if I was not reachable but 7 min delay should be acceptable and food should have been delivered to me as I was willing to go to rider instead of he come to me again. Zomato failed to share me the policy details even after asking for them several times in their customer support chat. Clearly their polices are deceiving an average consumer and robbing them of their hard earned money.

I have ordered food through zomato and the order number is #[protected] on 8th april at 8:16 am. Zomato valet cancelled my order due to no response from my end and my mobile was not reachable.
My mobile was reachable and internet was working fine and i don't know why valet was saying that my number was not reachable. Why i have to lie in this situation.
Then i went to customer support. Sorry to say this "one of worst customer care behavior". They don't even trust the customers. When i chat with customer care and they gave some sarcastic replies.
Please process my refund.

Received partial order from zomato, when talked to delivery guy he said he brought all the stuffs provided to him, also there was no one available at zomato customer care to talk with. Also partially delivered food was very bad in taste i tried a lot to contact someone at zomato but no one was ready to talk, either i want the whole money back or some serious action against it.

Dear sir/ madam
Today on 7th apr 240 rs got deducted from my paytm wallet for zomato i tried contacting on toll number including other numbers several times but was of no use
I request zomato to kindly refund my money or provide me the ordered stuff.
They denied for the same. Who has given them the right of acting like a dictator neither refunding the money nor giving the eatable stuff ordered.
Zomato order number is [protected]
Phone no [protected]
Thanks and regards
Dr a imam