Zomato Complaints & Reviews

I have ordered food from zomato and i canceled my order under 5 minutes when my order was placed. They deducted the whole amount of my order as a penalty. After that i contacted customer support, they just slammed me with a message that we have reviewed your order and it is the penalty and no further customer support was give to this situation. I also asked them for cancelation policy but no answer was given to that question. I also tried to search about cancelation policy zomato but can't find any.

I had ordered some items and paid through card, the valet did not show up at doorstep, he said my phone was not reachable but it is not possible as i had full network, i called him back he denied to come. My entire address is listed and other people are able to deliver but this guy did not show up, he cheated. The customer ezecutive did not care, i want a refund.
Order id:[protected]

I have placed my order from zomato and i waited for 45 minutes, i had to make a urgent call, so i was on call and they called me couple of times and they were also giving me missed calls, then i spoke to delivery boy and he said he waited for me 20 minutes, wow, such a big lier, i was on call for 8 minutes, and they cancelled it without my intimation, i already mentioned my whole delivery address, why he didnt come to my door, moreover i have seen him as well but no response, lets talk about their chat process which is seriously hell, now they are saying my food is dispatched and will charge penalty, what the #, who got my food. Now i want my money back.

On 31st march, 2019.. Around 9p. M i placed an order on zomato from the restaurant deez biryani and kebab.. It was of about rs 150. First they accepted the order and deducted the money but after sometime they declined it and did not refund my money. I have also written to them and they promised me to refund it but still there is nothing done by them

I had ordered and for the first time I had made an online payment on Zomato. I've ordered many times from Zomato and that's why I trusted them with my money for the prepaid order. But I didn't receive my order and they are telling that they won't refund the amount. This isn't the first time that I've ordered from this address. And it's always been delivered on time and there's been no problem at reaching the address provided. Today my phone was kept on silent mode due to some reasons and so I didn't know that I was getting calls from the valet. Plus, it had been just 10 minutes after I called back the number but the call wasn't connecting. Anyway I have never received calls from a valet on my previous orders because reaching the address is easy.

I have ordered lunch worth rs 270 from zomato (Milan restaurant, bhopal) on april, 2nd, 2019 (Bhopal). The delivery boy reached wrong location which was not feeded by me online while ordering, and hence they cancelled my order. It was a technical issue of zomato and now they are charging me the same amount of my order for next order. Their customer care no. Is also not responding. Why should i pay for the food which i have not even received...

I order from dominozz pizza maruthi nagar banglore today two times and the rearuraturant will not take the order that means the restaurant cancelled the order they take my 220 rs from my account due to this issue i tried to your customer support around half an hour, no one of customer will not reaponse for my request
I hope you understand what i am mean
If your authority will not take proper action against this i ll show what i can. Do
And make my refund as soon as possible
Thameem
Advocate

I have ordered food at 20:59 from Sri balaji tiffin and meals and food was ready and zomato assigned one delivery associate name veeraraju after some time some other person got assigned and he didn't reached the restaurant to pick my order after observing his behavior I called the next assigned delivery associate name vivek he is saying that he didnt received any order but in app it is showing his name.. And when I chat with customer care they didnt responded properly and cancelled my order at 22:07hrs I had paid online payment and simply saying delivery associate not available.. This is the 2nd time Im facing the issue from zomato..Take a proper action against the zomato service. Due to worst service I'm starving for food from past 1:30mins like anything .

Yesterday 31st march 2019 at 07:04 pm i ordered prawn and chilli grab feom a restaurant named China bite.. i recieved my order partially and chilli crab was undelivered due to.shortage in restaurant..
My order number is : [protected] and i made instant payment via net banking from UCO BANK A/C ..
The payment was instant but i didnt recieved my refund yet..
I tried u chat support thrice and they said we will contact u soon but no one replied...
Please help me return my money..
My mobile number is : [protected]

Day before yesterday i have ordered chicken biryani from ambur dum biryani, order number:[protected] and received kushka. As a reply to complaint they refunded rs43 where i actually paid 87rs.
Today i ordered chicken biryani from ambur biryani center, order number:[protected] and received egg biryani. Here they messaged me that they refund full amount.
My complaint is not about the refund, it's about how they treat their costumer. We order something and they deliver something else and they have told me to consume whatever food they have provided. I don't think they give any consideration for customers satisfaction. If it's a problem with the restaurant please let figure it out and do the needful and let it not affect the costumer.

I had ordered two coke from the restaurant but they delivered me 2 sprite
I have allergy from sprite whenever i drink it my body can't control it for whatever reason
I contacted your agent but he refused to help me with the order
I humbly request you to please give my refund regarding the order
Otherwise i will take more very strong action
Order id:[protected]

I did not received my order even after 1 hour. Upon checking with the restaurant, they said they don't have my order ( Mr. Sanjay from get lost in flavours, Vasant vihar, Delhi. ) He stated it's gonna take another 40 minutes. Iam deeply and sentimentally hurt, can't sleep, can't think anything.

My order no . [protected]
Need an action on urgent basis or else need to approach higher authorities.

On 31st march, 2019. I have order for butter nans from shah ghouse restaurant through zomato. My order number is [protected].

But when we received the food it was horrible filled with baking soda and no one was able to eat it. When we complained the same to zomato even after sending the pictures of the food they didn’t take the responsibility.
I was not expecting any refund i want them to take those naans back and let the restaurant taste it but neither i was given my money back nor they did let the restaurant know about their food standard.
So i understand that through zomato we get this kind of horrible food. Had i ordered directly from the restaurant i would have returned it to them and let them know how it tasted.

I need the solution from zomato, why they are not concerned about the customer issues we have wasted our food money and precious time chatting with the customer service who failed to provide the best service to the customer.

Order was not delivered..
As payment was already done.. complete amout was taken.

Zomato response:
Sorry, the order was declined as your number was not reachable. Since the food was already dispatched, cancellation charge equal to order amount will be levied.

Reason provided is call was not reachable.
Delivery person has not even tried to reach out to security and claims was in front of main gate, tried reaching then not reachable by zomato also so left.

When complete payment is done, not even courtesy to reach out to security before cancellation was very bad approch from zomato.

Tried zomato support but was of no use..

I don't know why Zomato has blocked my account. Also I had purchased a zomato gold subscription and I can't even used the Zomato account. In spite of mailing them I didn't get a proper respond from their end. They say that my account was a suspicious account. How can my account be a suspicious account when I haven't done anything wrong. Its not only with me but most of my friends account are blocked. I guess they took the gold subscription fee and blocked our account without informing or giving us the warning for the same

I placed an order to Flavours through zomato for Rs 421.5
My order of Rs 42.51 was not placed
the order shows payment failed
but amount was still deducted from my account through my debit card
i have been on the zomato chat for a while now
but there seems to be no response
they have not been responding at all
will i get my money back ???
my order number is [protected]
placed on march 31, 2019 at 09:13

I ordered 3 pizza's from Oye Pizza via Zomato. Upon ordering i immediately contacted chat support to make my order 100% jain or otherwise not deliver the food. Inspite of all this, since Zomato couldn't contact the restaurant they left the order cost on me and are not refunding when i took all the necessary and timely steps to ensure my requirement is fulfilled.
I request Zomato to stop harrassing its customers and give me my refund immediately.

My name is Abhishek and I am from Noida .
Actually I want to order food online so I preferred Zomato because Zomato market are best and good reviews about their restaurant's food, then I add to cart fast food around 435 rupees and I want to add offers but accidentally I placed ordered .
After that quickly I want to canceled my order within seconds but Zomato charged full amount as a penalty .
Then I complained about it via mail and apps chat but they told me that as company policy no refund given to customer when they cancelled their order .
Then I read their terms and condition,
No such type of policy write in their conditions.
I told via mail about that they was not reply.
Pls help me with refund of my money because as review they are best but I don't show they cheated their own customers.
Because I ordered few day ago but I cancelled ordered and refund will be back, but today they were not refunded my money.
Order number: [protected]

Dear, sir /mam

Actually my order for COD from ayaana food moujpur in 16.03.19 and Recieved my order within 30 or 40 minutes, and amount pay 630

Next order is punjabi rasoi yamuna vihar

But this time my order types is online payment, then
Order cofirm by zomato and rcv my order but my amount deducted in extra amount 630 from my paytm wallet

Hi,
I tried to place an order on Zomato app through phone pay wallet however App asked for payment twice mentioning that the first payment failed however Zomato took payments twice and when contacted their pathetic Chat support, they denied to refund one payment straight away, could not contact their phone support due to their pathetic automated failure. I did send an email also to [protected]@zomato.com, [protected]@zomato.com, also went to Twitter however noone even replied once. Zomato is making fool, looting people and until I get my money back, I will fight for it by all means.Moreover chat agent would not even introduce themselves so that one could not complain with their name.
Two orders : [protected] and [protected]