Zomato Complaints & Reviews

I placed my order and within 5minutes cancelled my order. Now zomato is charging me the entire amount as penalty charge on my next order. This is after i did not get any warning from zomato about penalty charges. Also the delivery boy hadnt reached the restaurant and also my food wasnt prepared. I even checked with the restaurant and my food hadnt been prepared. So on basis of what is zomato charging me penalty. Even if they're charging me penalty i asked them to have the food delivered immediately but they refused.

I did order from fauzi dabha gurgaon by internet banking and via card method at the time of payment, payment processing was stucked and notified me incomplete payment then i ordered via cash but 2 times same amount deducted from my account later on.

Further i am trying to call zomato customer care no. But there is no any no. Is in reachable.

If customer face any problem then how cat get touch with zomato.

Resolve this issue as earlier and contact me as soon as possible

I ordered chicken momo from Wow Momo and Zomato delivered it. The food is not at all cooked properly and completely inedible. When I talked to the customer care executive, they are not refunding me my money, they are not taking back the food. So, I am just stuck with inedible food which I paid for.
Their customer service is the worst. And they cheated me.

Order Number : [protected]
Date : 27 March, 2019

I have ordered from udupi ruchi.
Placed on 27th mar at 01.33 pm
Order no [protected]
Item: palak paneer and roti combo
Description : 2 pc roti and palak paneer.

But i received only 1 pc roti. When i asked zomato customer care.
Zomato have not refund my money.

Instead they credited only 24 zomato credits. Which is not actual money.
We request you kindly consider this as cheating the customer for not refunding money back. As i asked they to refund the money. Customer support saying money cannot be refunded.

I ordered from zomato on 26 march and the delivery time was stated to be 7:39pm.
Being on a tight schedule, i opted for the zomato delivery, but despite the 45 minute delivery time, it has been over an hour and i still haven't received my order. On calling at the number provided, i came to know that the order was ready and the delivery person has not arrived.
I request the necessary action to be taken.

Delivery boy couldn't wait fro 4 minutes when i couldn't pick phone. He cancelled and went.immediately in no seconds i called back. He didn't pick call and my money is not returned saying a all these. This is purely a fraud and they think they can cheat customers in India because of lousy policies. I tried reaching cc but all telling i didnt pick phone so. My question is that in howmuch time a delivery boy should do that. Next QUESTION IS WHEN ADDRESS IS THERE WHY HE COULDN'T REACH TO IT?IF DELIVERY HAS TO BE ON ROAD THEN ONLY USE GOOGLE MAp. WHY THE HELL THEY TAKE MY ADDRESS ACCURATE ENOUGH ON MAP AS WELL IN 2 METERS. NO ONE HE APPROACHED AS MINE IS PURE RESIDENTIAL AREA.
NOW HE TOOK MY FOOD AND ATE. THIS ZOMATO PEOPLE GIVING ME POLICIES. WAT NONSENSE. I HAVE ADDED SMS SCREENSHOT AND PHONE CALL HISTORY. U CAN SEE IT EASILY that i recieved sms on 8:14 pm that i have not recieved call so can cancelled it. Number given to contact zomato runner is not having any incoming so how they asking that he tried reaching me. 2ndly in 5 mins how can he cancel and my money and prepared food is wasted?? Surely its not thrown but consumed by this kind of delivery boys who do such things.

I had ordered two fruit pop oatmeal bowls and received just one. I have been trying to reach you since yesterday through zomato chat support, but received no response. Please look into it. Order#[protected]. Order data is 25 march and at 8:12 am. The total bill amount was 177.50. Kindly provide refund for the item not delivered. This is really terrible customer experience.

Hi zomato,

Finally i am here because of the patience level that one of the representative had tested and tried. First of all, it has been a pathetic experience with zomato not because of its brand but because of its internal process. I had been facing lot of - lot of - difficulties with the delivery and the customer service. Today, i want to share one of the incidents happened on 26 mar 2019 (Today) at somewhere post 12am.

I will be attaching some screenshots of the chat that i had with the representative as a prove. Zomato i need you to see now how you are loosing lot of customers day by day. Its beem really horrible time and i really feel petty posting this in social media.

Coming to the point, i had an order that had to be delivered within 30-40 mins as per the highlight says at the restaurant home page. Restraunt name, order number, order etc everything you will find in the screenshots.

So after i placed an order wondering it will be delivered soon as said, took almost 1 hour or more - why?- because the delivery boy - he kept his phone switched off. I actually tried contacting him at first when he spoke to me saying that the restaurant took time to hand over the order. And when it was almost more than 50 min i tried chasing zomato customer service and him at the same time. His phone as i said was switched off. I tried calling the restraunt as well but they denied saying that its zomato responsibility.

So, i tried chasing badly to there customer service because its been out of patience at that time where i got irritated most with the ignorance of the person chatting with me.

Its already went late and i was waiting for the food to be delivered. But it seemed that zomato customer service really dont care. I got responses for the representative after every 5-7 mins... Or so. Chatting like a robot sending scripted texts. Everything is visible in the screenshots. I wanted to have a look by zomato ceo or higher level authority to see what exactly happen with the service.

I believe i am not only the one who is facing trouble with zomato... There must have been a lot. This is my anger that burst out when i was ignored tremendously without respecting my time. And was what given was credits as a token of apology. Nobody wants apology or credits. Everybody wants good customer service or service rather. I hope my screenshots will say the rest.

Zomato please look into this and i need an answer from you as soon as possible.

Thanks,
Your dis satisfied customer

Hi team,

I want to draw your kind attention that 04th mar
19 i have ordered two dominoz pizza through your site.
But we have received one ordered rs. (1) 275 other ordered rs. (2) 269. I already cancelled but refund amount still i have not received.
So my humble request you to look into the matter and refund my money asap.

Thanks
Laxmi
[protected]

On 25th March, 2019 there was a transaction from my paytm wallet which was unknowingly got deducted of amount ₹441. I don't know what was the order but it was not done by me. Also i didn't got any message or any order from regarding payment. I am attaching below the order no. For reference. Please convey this request as early as possible & resolve the issue. Thank you.

Zomato Order ID as displayed on my passbook - ZTD19B6782F91C8CF634

I placed an order on zomato on 25 march 2019 at 6 pm, from udupi subh sagar restaurant for delivery at my address nagwara bangalore. the order ID wa [protected]. I ordered paneer tikka dry whic after amounted to 200INR. they sent me paneer chilly instead of paneer tikka and on raising the complaint and sending them the image of of food delivered, they still did not take any action.

Hi

I have an issue, i placed a order from bikanervala for sector 62 golf course extension road.
But my order was declined by your side. The person utkarsh is saying that my location is wrong.

If ypu application is picking up the wrong location on maps then what was my fault in this?

I have clearly wriiten the correct address there. Please revert my money as soon as possible.

Its not the right way to deal. If i had written there that delievery is for sector 62 then why the restraunt has accepted my order?

Answer my questions. Or i should do case? Because i am fed up with zomato. Every time i face some issues with zomato delieveries

On[protected] I order food from kareems restorent through zomato and they charged 1019 from my account insted of 440 the payment has gone through my sbi credit card to inform the above mentioned problem i tried several time to zomato customer service number [protected] its was ringing but there was no response from them so i kindly request you to refund the extra charged amount as soon my registerd mobile number is [protected]

This is to bring to your notice that my wallet balance of 196/- was is missing. I had conversation on chat your executive advised me by calling to write an email. I explained him that i was not informed by any of the team member that this amount gets expired after certain amount of time which is really not good. Its like you forcing me to buy at the earliest. At least from your team someone should have informed me that it is going to expire on certain date please use it before that. Kindly look in this issue and hear the call recording regarding the assurance that i was given. I want the issue to be resolved. If the issue is not resolved my trust with zamato will be jeopardized.

Would appreciate a quick response.

M. D. [protected]@gmail.com

I have ordered food item yesterday but they haven't delivered it by saying wrong address. Since i have already updated my home address in apps manually but due to technical problem of gps it is showing different location. Hence canceled my order and didn't refunded money. I don't understand if gps technical problem then why they don't home address mentioned in apps. Since even after that also they return back the money if they are canceling order, really they are thieves and doing fraud with customer. Last week they deducted money and order didn't confirmed.

Free days back had ordered food from zomato and the restaurant where i ordered they delivered me a rotten food nd when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please do something regarding this as because my money is there in that account. My email - [protected]@gmail.com

I order macaroons and then contact support that i want to modify my order they didnt even replied me after that i said cancel my order so they said sorry we cant then i received a call from delivery support they said you have to pay if you cancel the order i said leave it i will talk to the delivery boy and then when i called him he said that your order is cancelled. But i didnt and they are charging me rs305 unnecessary.

Please look into this and help me out

I had ordered food
Placed on 22nd mar at 07:39 am.
#[protected]
The delivery boy called me to deliver and when i tried answering the call it keeps disconnecting because of the network issue and when i tried to call back the number it’s busy or unreachable.

With in 4 minutes of delivery boy calling me the order gets cancelled and i have been charged in full as penalty for reason being my phone is not reachable!!

I have also updated my exact location on the app so if the phone couldn’t get connected they could have used gps to deliver it to my home.

If delivery agent checked the house name and number or asked anyone on the road they would have shown my house but no he din do anything just made a phone call and when he couldn’t connect the order is cancelled and no refund as well.

And when we chat with the customer service they say that it’s their new policy and in that case we cannot refund.

Nice idea to scam money.

I have paid online amt to zomate on 23 march 2019.. They could not deliverd order.. Then i got msg that my order was delivered... I called delivery boy after rcv msg.. They # start abusing
On me.. Once i try to contact with zomate
Even after 45 mibutes till they wont reply of my msg.. I think govt should close
All thes # scam company...

I placed an order through zomato. The order was placed and then got cancelled as the delivery boy couldn't reach me on my phone.. But still i was charged full amount of the order as a penalty.. I was at the door the whole time and with the phone. It was not my mistake. If the phone was unreachable (Not unanswered call) then the delivery boy should have followed the map. What's the use of the map if without call they can't reach the location. I see it as a network error but i am made to pay the price.. The msg from zomato to contact the delivery boy also came after the order got cancelled and while talking to the support, i asked if the order could get delivered now as it was already dispatched but they declined (10-15 mins after cancellation) i paid delivery charges (Rs 20) more than the usual charge (Rs 10) and the delivery boy didn't bother to visit the delivery location according to the map.. He didn't visit the whole neighborhood.. He should have atleast visit the location, then tried calling and if no response, then cancelled and made the payment non-refundable as penalty.
Moreover, they are very unprofessional. The support staff from the app asked me to mail the matter. During mail, when i asked why the delivery boy didn't bother to visit the location to the best understanding of the map and why was i made to pay the penalty even though, i didn't cancel the order, they just stopped replying..
Is this professionalism?? This is pure cheating..