Zomato Complaints & Reviews

I'm facing lot of issue from morning itself
Zomato took my money and couldn't place my order, chat services are pathetic they are useless, they don't solve our issue they are just irritating us, i will definitely gonna make a police complaint against zomato, otherwise i will go to the court to complaint against zomato, you people are #, and ur service are #.

Today[protected], I placed an order using the Zomato App from the restaurant Chef Style, Gurgaon. This order was placed at 12:57 PM and as per the app the delivery time from this restaurant shows 30-40 minutes. As no delivery person contact was given in the app, I called the restaurant, no one picked up the call. I tried calling twice but now the line was switched off by the restaurant. I will post a review at the restaurant website as well on this. with no delivery person contact and no ability to reach the restaurant, I tried the Zomato Chat. At first there was a waiting of 8 minutes and post that for extra three minutes no one picked up the chat. Later, there was someone who got connected and when I explained my concern to this person (Amit from Zomato Chat). He did not respond or a long time to the point that he was deliberately ignoring the chat. I have attached the screenshots for the chat as well. For two hours of time I did not get my order and no one was responsive when I had already paid for my order. Its infuriating, ugly and absolutely pathetic customer service from Zomato. I wish to take this to the CEO. I have sufficient evidences to prove my point on this. This better be addresses or the company will bear grevious consequences.

The food provided by zomato is stale
The smell is very poor
Does not cook the food and the vegetables in the food are very poor quality
My first experience with zomato is worst
If this kind of services u provide to your customers they have to consult to doctor after eating the food provided by you
The vegetables are sticky with each other and we have to throw the food after eating just one spoon

Your employee charged me twice for the order i had already paid, when the confusion was cleared he is not returning the money. This is really disappointing to see a big company employee behaving in this manner, kindly return my 542 inr. The details of your employee are below :-

Name :- varun
Mobile number :- +[protected]

Hope to see some action taken soon and my money returned back to me asap.

Reagrds
Amit

I ordered the food through zomato for 720rs and the food was picked up by the delivery guy as i called and confirmed from the restaurant. While i waited for my food to arrive with my phone right next to me. I never received even a single missed call but i am told that the restaurant tried to reach me and i was unreachable and so the food did not get delivered. While my address that was provided was correct and i have ordered multiple times food before and after this incidence and the delivery guys are able to reach my address without any assistance and always able to deliver. But this guy who picked my order never called and put a note on my zomato order stating i was not at my delivery address which i wrong as i was home waiting for food. He never turned up.in fact he even switched off his phone and when i called i even left a voice message on his phone and called even the restaurant. I expected the email support to do a minimum investigation but they come back after a week stating it's all my fault and never answer to my question as to why his phone was switched off after collecting my order while he enjoyed eating the food i ordered for free.

I need my refund back. This incidence really makes me annoyed and baffeled regarding the customer safety and loyalty. No one would bother to question the issues the delivery guys cause. The company simply deducts the amount from customer for no fault of his own. I need to contact of the person to whom i can escalate this issue.

I even have the proof of the chat i had with zomato who confirmed that the delivery guys phone is switched off.

I had ordered on 17th mar'19 from restaurant mothers kitchen in pune balewadi. The restaurant rejected my order and executive mentioned saying it will refunded back in 2 - 4 working days and today the support team says no amount will be refunded and it's our policy. What a clueless support and no action.

Nobody is able to solve and the support us utterly rude and denies the refund before even listening to issue.
Is this a loot?

I did a order from zometo app to dilli darbar dunga puri delhi, order was kadai paneer order [protected] but order not delivery to my address, and but rating done by me
And dilli darbar ignore my complaint
Bad service
Bad delivery boy
Bad company
Never use zometo
Phone no [protected]

I ordered through zomato from eat fit on the 19th of march at 10.02pm #[protected] and paid rs 155.00, and i wanted to cancel the order cause i changed my mind and had a chat with the zomato rep to have the same cancelled but i charged 155rs for cancellation. The reason provided was food would get wasted.. I ordered for biryani which is already prepared and i was told the food just got started to be prepared and will get wasted.. I asked them for refund and was denied the refund.. I asked to reorder the food and was denied the same..

Today i ordered from zomato application from a restaurant sahi zaika and the food was alterated and spoiled plus the quality was worse... A bite fron the food was making vomiting... The food was taken back by the restaurant and not even refunded for the same... Online payment have been made through the app already from debit card... No returns... Have a paid for this trash like food? Or should i sue against the restaurant for the quality of the food and the payment made to zomato
Name: shashank dwivedi
Ordered from: sahi zaika mira road
Date:[protected] at 1:45 pm
Order number: [protected]
Payment made using debit card
Phone no. [protected]

I am extremely disappointed with zomato. I am using zomato for a long time now. I was quite happy with the service but today what happen which has shaken my trust in zomato.

1st order:
Restaurant: gurukrupa paratha house
Order number: [protected]
Date: november 30, 2018 at 07:57 pm
Location: bangalore

2nd order:
Restaurant: eat. Fit
Order number: [protected]
Date: march 19, 2019 at 12:26 pm
Location: bangalore

I am pure vegetarian and i do not allow any egg or non. Veg products in my house. Today again they deliver wrong order and i also raised complaint for the same but they did not provide any support to me.

I am reaching again and again to customer service team and but they do not bothered to reply. I don know what they are doing?

I believe that they have not right to break or disrespect my belief in this way. I want to share this experience with all zomato users, so they will be aware of such possible encounters.

I really feel pity for an organisation like zomato. Sorry but you have lost one of your valuable customers today.

Order number: [protected]

When i order a cake from zomato the deliver guys called me and i was in a meeting could not pick the call after the 3rd time i called him back and he said that he cancelled the order by himself and said you will get refund and ate the cake,
However i repeated the order and got the cake for which i paid and for the first order there is no refund provided,

First i called the delivery guy he said he ate the whole cake and told me to contact zomato support i contacted their cx support they said i will get refund in 5-7 working days they promised me in chat and they are repeating the same every week saying i would get the refund in 7 working days which i believe is fake and they are not providing any refund or compensation for which their deliver guy is eating customer's food with out any permission for which i am paying?

Hi please find my order details below :
Order from mcdonald's.
Placed on 18th mar at 04:40 pm.
#[protected]
The ketchup that’s supposed to be delivered along with any mc donals order was missing and when i contacted you for the same you instead of taking a corrective measure you decide to give me 50 zomato credits!! Do you expect me to dip my fries and burger in your 50 zomato credits??? How pathetically ignorant are you?? Is this how you treat your clients. I need an immediate action on this and not your 50 zomato credits!!

I placed an order with zomato of dominos on 11th march 2019 order id [protected] from mobilenumber [protected] but tet i havent received the refund i spoke to dominos they said they cancelled the ordered as it was non delivery zone and initiated the refund on 11 th march and it credited in zomato’s account on 13tg march given me reference number as[protected] please give my refund ...

Richa gulati

Bina btaaye... Binaa puchhe... Apne aap.. Paytm se 1050rs kt gye.. Qki mera zomata app paytm se linked tha... To kaat liye paise... Bht galat baat h.. Fraud app h.. Waste of time.. Waste of money.. Worst customer dealing service... Or ab uper se paise refund bhii naii kr re... Pgl bnane k liye.. Chat ka procedure rkhaa.. H.. Fefund nahii kr rahe fr bhiii...!!!

Hi
I ordered 2 soups that time i already told instructions for spoons is mandatory
But he is not provid spoons
How to drink without spoon a soup
I chat your coustmer executive
He is not available that time he is do a game offline online game
My time is waste around 2 hours
And soup will cool
So caleclate my time and my money
Give me refund and my time value
And my stomach is empty
It's your neglectstion

I made food ordered on 17/03/2019 at 11:58 am, suddenly i got the massage that your order rejected due to not reachable of mobile number. Immediately i called the corresponding restaurant and he said he also got the same massage but the amount will be credited your account in some time.
Then i called to customer care, he said that the money will not be refund due to cancellation charges. I did not get ordered food or my money, even i immediately called the restaurant too when i got rejected massage.

I have ordered food on zomato on 17.03.2019. And paid for the same. More than 1 hour i am waiting for my order to get delivered but i didn't get my food.
Regarding this i have asked zomato support to cancel my order, they are simply saying be patience due to changes in polices you can't cancel order.
Order number:#[protected]

I need my money back.

I have ordered food from zomato and the food should be delivered by 12:30pm but they didn't delivered even by 3:39pm.
They are not even giving me the appropriate answer.
They made me wait for nearly 3 hours and now they are saying the delivery person is not reachable.
This rude behavior had in salted me a lot and i want to get this problem resolved by the customer service.
Please solve this problem.

I placed my order last night. And was waiting for more that half an hour for it to be accepted. I called the number provided in there and got to know that the restaurant is closed.in next 15 mins i get another call asking me to replace the dishes for their unavailability in the restraunt. This improper communication made me cancel the order. And of which i have not recieved my refund yet! Lood forward to it.

I placed an order dated 7/march/2019 due to some network issue the delivery guy came to my place but he tried calling me my no.. Was not reachable.
If my order is getting cancelled or rejected whatever it may be what is the point to charging me penalty which is of full amount. If i am not able to receive the call for 10-15 minutes, he should come inside my premises ask my name at reception so that they can contact me over the extention no. And hand over that thing at office reception so that whenever i am available i will be calling delivery guy and he will tell me that i have handed over the food at reception you can collect it from there.

Order no - [protected]
Amount -620
Seller - the cake kingdom

I marked a mail stating all my concern i got a call back due to some concern i was not able to receive the call after few moment i tried calling on the same mobile no. But no response after that i marked a mail also my alternate no. My available timings but no revert or call back after that also i remailed this concern back to zomato twice or thrice but today is 17/march/2019, still no revert no call back no resolution no refund.

In today's date i called the customer care i had a word with 2 officer named anshul &. Neeraj both are providing me different answers. Please do listen to the call recording how the officers are behaving over the call. Simply denying that we cannot transfer the call to the senior then sir why the seniors are sitting over the floor of customer care centre when you cannot transfer the call to them for an escalation matrix. And do listen to the neeraj call so that you can at least give a feedback to him that how he should behave it with customer for customer service.

Do you even know how a person earns each and every rupee working for full day and you are just charging the customer with a full amount as a penalty.

I am not saying that you don't charge you charge your delivery charge you charge your penalty as a nominal charge which should be 100rs, 50rs.
Wat is the point you are taking full money as a penalty boss.

I need my money back into my account. You took my order back, you took my full amount as a penalty charge. Am i fool sitting here in office earning hard earned money and you are taking that money by cancelling the order.
If cancellation is not allowed then it is the responsibility of the delivery person to get the order delivery any how. That doesn't mean he will not deliver it he will enjoy it of his own.

Each and every customer know about this thing. This is how the policies are made by a startup company where the person is # up with the amount for which he has ordered.
This is not the way you are running your business, fooling the customer and taking advantage of an online payment method.

Customer
Yash