Zomato Complaints & Reviews

Hi, i just found it yesterday. i have had a few complaints, bad experiences, foreign elements fond in food, complaints regarding not following my instructions in zomato. so i had sought support from zomato customer care. and i found my account has been blocked. i think they dont want to take actions against bad food qualities, restaurant partners. if you say truth, your account gets blocked.

I have ordered food from zomato thrice on
21st mar. All the three orders got cancelled and i haven't received any refund yet. Please find below my order id with amount deducted. Kindly help if possible

Id: [protected] - rs 198
Id: [protected] - rs 101
Id: [protected] - rs 131.30

Thanks,

Saurabh chauhan
Email : [protected]@gmail.com

I ordered food from pizza hut through zomato on 19th feb 2019. But it was cancelled by the restaurant. And since then i am following up for the refund but they are fooling me by saying that it will refund within 5-7 days. But still i have not got my refund. Order id - [protected]. And the executive replying in the chat is extremely unprofessional. It's been 32 days now and i haven't got my refund. Every time i ask for refund the told that order is delivered already. And now i am tired of follow ups.

I ordered paani puris, tamatar chaat and chura matar from deena chaat bhandar. The pani was too tangy, the puris were soft, tamatar chaat was stale and pathetic. The chura matar was pathetic and the smell was the worst. The quality of the oil used was very poor. And finally the after taste was very very bad. I paid 610 for this order and i regret it from head to toe. I contacted the agent but he didn't give any satisfactory response. I insisted on getting any sort of compensation but all he kept saying was that he is sorry for the inconvenience. I kept on asking about where should i take the matter? Where it can get resolved but all he did was "we won't repeat it again". I really need this matter to get resolved at any cost.

I placed an order on zomato app
(Order no:[protected]), for which I did the payment through online. Money also got debited from my account for that. But it shows me my payment is incomplete & payment could not be processed. I contacted the support department regarding this, but there's no proper response for this. Please check this issue & do the needful.

I orderd food from kfc (Moments mall kirti nagar, delhi 110015) via zomato yesterday (21.03.19). My order was confirmed (Order no.[protected]) and the status even showed "in the kitchen". I received a message stating that food has been dispatched. I waited for more than an hour but the food never came. On contacting the restraunt, i found that the food was ready but the delivery boy never arrived.
I tried contacting zomato ([protected]) but none answered.

A delivery company shouldn’t be taking orders if you are not able to deliver ordered. I ordered twice on zomato around 2-3am. Everytime after 30-40 mins of placing order when the zomato driver picks up the food they call and say they can’t deliver the food since it’s far for them to deliver it.in the first place itself the company shouldn’t be taking orders from clients if it’s far from them because they know it instantly where the order is being placed at and where it has to be delivered. The excuse they give to the clients is that the driver is saying he can’t deliver since the delivery point is far for them. And when you chat with customer support they keep saying we assure you it won’t happen ever again. It’s just total harassment from the company to the clients that they keep making them wait for 30-40 mins at late night and then tell them they can’t deliver it. They shouldn’t be accepting the orders in the first place if it’s far for them since they know even before ordering how far is the restaurant from the delivery point.

I contacted zomato customer care regarding food wrong order, he is checked and confirmed that he will return the amount rupees of 211. After some time i checked wallet amount not credited, so again i chat with agent, new agent checked and confirming last agent not promised you about rupees of 211.

I informed that i have a chat proof which he confirmed that amount credited you can order again.

Dear sir/mam
I ordered from zomato food delivery how can u do this we earned money with lots of hard work that is just not good delhi rajokri fit meal one fried rice one veg noodles and one spring roll and there food is all spoiled or old food i want some cash back or do what u want but need my money back it smell so bad i am bn tiwari do some action plz about it... I have got stomach ache... I want money back to my zomato account or i will give u details on email [protected]@gmail.com

I placed an order today, did not get my food delivered. Zomato chat support also not responding.I paid for my food, what is the use of this worst service if you can not deliver the food on time! My money is stuck, no food delivered.
Order Id :- [protected]
Payment :- online (UPI)
My advice to zomato would be stop doing business if you are unable to handle your customers.
Give me my money back.
I had to earn my money, give it back.
Worse service

I'm facing lot of issue from morning itself
Zomato took my money and couldn't place my order, chat services are pathetic they are useless, they don't solve our issue they are just irritating us, i will definitely gonna make a police complaint against zomato, otherwise i will go to the court to complaint against zomato, you people are #, and ur service are #.

Today[protected], I placed an order using the Zomato App from the restaurant Chef Style, Gurgaon. This order was placed at 12:57 PM and as per the app the delivery time from this restaurant shows 30-40 minutes. As no delivery person contact was given in the app, I called the restaurant, no one picked up the call. I tried calling twice but now the line was switched off by the restaurant. I will post a review at the restaurant website as well on this. with no delivery person contact and no ability to reach the restaurant, I tried the Zomato Chat. At first there was a waiting of 8 minutes and post that for extra three minutes no one picked up the chat. Later, there was someone who got connected and when I explained my concern to this person (Amit from Zomato Chat). He did not respond or a long time to the point that he was deliberately ignoring the chat. I have attached the screenshots for the chat as well. For two hours of time I did not get my order and no one was responsive when I had already paid for my order. Its infuriating, ugly and absolutely pathetic customer service from Zomato. I wish to take this to the CEO. I have sufficient evidences to prove my point on this. This better be addresses or the company will bear grevious consequences.

The food provided by zomato is stale
The smell is very poor
Does not cook the food and the vegetables in the food are very poor quality
My first experience with zomato is worst
If this kind of services u provide to your customers they have to consult to doctor after eating the food provided by you
The vegetables are sticky with each other and we have to throw the food after eating just one spoon

Your employee charged me twice for the order i had already paid, when the confusion was cleared he is not returning the money. This is really disappointing to see a big company employee behaving in this manner, kindly return my 542 inr. The details of your employee are below :-

Name :- varun
Mobile number :- +[protected]

Hope to see some action taken soon and my money returned back to me asap.

Reagrds
Amit

I ordered the food through zomato for 720rs and the food was picked up by the delivery guy as i called and confirmed from the restaurant. While i waited for my food to arrive with my phone right next to me. I never received even a single missed call but i am told that the restaurant tried to reach me and i was unreachable and so the food did not get delivered. While my address that was provided was correct and i have ordered multiple times food before and after this incidence and the delivery guys are able to reach my address without any assistance and always able to deliver. But this guy who picked my order never called and put a note on my zomato order stating i was not at my delivery address which i wrong as i was home waiting for food. He never turned up.in fact he even switched off his phone and when i called i even left a voice message on his phone and called even the restaurant. I expected the email support to do a minimum investigation but they come back after a week stating it's all my fault and never answer to my question as to why his phone was switched off after collecting my order while he enjoyed eating the food i ordered for free.

I need my refund back. This incidence really makes me annoyed and baffeled regarding the customer safety and loyalty. No one would bother to question the issues the delivery guys cause. The company simply deducts the amount from customer for no fault of his own. I need to contact of the person to whom i can escalate this issue.

I even have the proof of the chat i had with zomato who confirmed that the delivery guys phone is switched off.

I had ordered on 17th mar'19 from restaurant mothers kitchen in pune balewadi. The restaurant rejected my order and executive mentioned saying it will refunded back in 2 - 4 working days and today the support team says no amount will be refunded and it's our policy. What a clueless support and no action.

Nobody is able to solve and the support us utterly rude and denies the refund before even listening to issue.
Is this a loot?

I did a order from zometo app to dilli darbar dunga puri delhi, order was kadai paneer order [protected] but order not delivery to my address, and but rating done by me
And dilli darbar ignore my complaint
Bad service
Bad delivery boy
Bad company
Never use zometo
Phone no [protected]

I ordered through zomato from eat fit on the 19th of march at 10.02pm #[protected] and paid rs 155.00, and i wanted to cancel the order cause i changed my mind and had a chat with the zomato rep to have the same cancelled but i charged 155rs for cancellation. The reason provided was food would get wasted.. I ordered for biryani which is already prepared and i was told the food just got started to be prepared and will get wasted.. I asked them for refund and was denied the refund.. I asked to reorder the food and was denied the same..

Today i ordered from zomato application from a restaurant sahi zaika and the food was alterated and spoiled plus the quality was worse... A bite fron the food was making vomiting... The food was taken back by the restaurant and not even refunded for the same... Online payment have been made through the app already from debit card... No returns... Have a paid for this trash like food? Or should i sue against the restaurant for the quality of the food and the payment made to zomato
Name: shashank dwivedi
Ordered from: sahi zaika mira road
Date:[protected] at 1:45 pm
Order number: [protected]
Payment made using debit card
Phone no. [protected]

I am extremely disappointed with zomato. I am using zomato for a long time now. I was quite happy with the service but today what happen which has shaken my trust in zomato.

1st order:
Restaurant: gurukrupa paratha house
Order number: [protected]
Date: november 30, 2018 at 07:57 pm
Location: bangalore

2nd order:
Restaurant: eat. Fit
Order number: [protected]
Date: march 19, 2019 at 12:26 pm
Location: bangalore

I am pure vegetarian and i do not allow any egg or non. Veg products in my house. Today again they deliver wrong order and i also raised complaint for the same but they did not provide any support to me.

I am reaching again and again to customer service team and but they do not bothered to reply. I don know what they are doing?

I believe that they have not right to break or disrespect my belief in this way. I want to share this experience with all zomato users, so they will be aware of such possible encounters.

I really feel pity for an organisation like zomato. Sorry but you have lost one of your valuable customers today.