Zomato Complaints & Reviews

I ordered 2 parathas from hotel navejeevan restaurant opp. Navjeevan society samrat ashok nagar r. C. Marg, ashok nagar, chembur east, mumbai, maharashtra 400074 on 11 march at around 9:53 pm for rs 152.91 after applying the tasty coupon code of 30%off, the payment was successful and the amount was deducted from my debit card account but it neither reached the hotel nor did it show as an order.
Please respond as soon as possible.

Dear team,

Order no: [protected] is not delivered yet. I made this order from zomato by around 09:27 pm and the same has committed to deliver by 10:10 pm. It is not delivered yet. I am not getting any response from the delivery boy (+91-[protected]) and from the zomato customer care.

I have paid through paytm payment (Rs. 127/-) method in advance.

Zomato support is telling that delivery boy has delivered the order.

But order not received yet.. And the app says delivered... Don't know who is responsible and enjoying?

Order id: [protected]
Hello.. I faced an issue today i. E; 11th march 2019 with zomato. My food was spilled and customer executive asked me to show him the food and i did as said but he said later he would like to see the wrapper. Do you keep it after opening your food? Do any of you? Do even the people working in zomato does that?
I mean that's funny and when i asked him to forward me to a different customer executive he rejected saying "there weren't anyone else available over there". Really? That's funny that there is no senior.
Later he accepted they don't have a feature to forward my request to a different customer executive which clearly stated he lied at first. He rejected every request, wasted my time and blamed me in the end. Kindly look into the issue and help.

I ordered a black forest cake from zomato... It was rotten n sour in taste having bad smell.. Zomato is playing with the hel of people.. I complaint at zomato app but no suitable response i got.. My oder value of cake was 697.. Was not amall amount for me.. Kindky help me by taking action.. It was too embarrising for me to present duch a rotten cake.. Kindly help me by getting my money back..

Sir my phone was with my two year old son n due to zomato aap ad the amount got deducted from my paytm wallet now these people are not refunding my amount. I even dnt know how the amount got deducted because my two year old son cannot type otp . I need my amount back pls help.
Order from my phone number: [protected]

These people are cheat they have refund my mrng amount order even which got cancel by mistake. Please help or i am going to do a case on them. Such a fraud aap this is

Worst experience with zomato today. Order # [protected]

I ordered the food today as on 11th march 2019 using zomato app on 01:14 pm from one of punjabi restaurant in ahmedabad. The money was deducted & zomato delivery guy was assigned... It was almost 45 minutes i was waiting for my food to be picked up and waited for some more minutes.

To know the status of my order and to make ensure i receive the fresh and hot food i decided to take help from chat support.. Surprisingly they said the delivery guy will soon pick up my order (It's already 45 minutes and i am dying from the hunger)... I immediately informed the agent to cancel it but they said it will take only 10 minutes to delivery (I still informed if it's cold and not fresh i will ask refund) and that's all... I got the food (After 15 minutes)... I opened the box and the food was cold as i was afraid of and the food was not fresh at all... I complained the same and asked for refund... No resolution yet.

Note: it is not the first time guys... I have experienced this before and they assured me it will never happen again and i trusted but now it seems they don't care... What they call "service".

Disappointed by zomato service and chat support.

My account is blocked for online ordering and is saying it is due to suspicious activity but i haven't done anything but its ok if not zomato i will use swiggy they will be lossed not me but my problem is i cannot use the app like viewing a restaurant using gold etc and customer care is also not responding to it. My gold account is linked with it so i want you to resolve this so that i can use my gold or transfer my gold with another account

I have been never seen this kind of worst services... Even i am not hope from zomato...

I placed my order (#[protected]) & mention proper address. Even i used same address multiple times for zomato orders in past.

But zomato deliver person not able to provide food on time & say your mobile is unreachable and reject my order & also say you will not get refund also.

This my bad experience with zomato.. Definitely i will give this feedback to my friends, family members and also planning to give this worst feedback on internet portal.

So other people will not face this issue... May plan to ignore zomato food online orders.

At least he needs to reach my home without any excuse. If he was facing some issue. He can ask other people or get from google map.. Its correct address.

This is his mobile no. [protected]

Hi team,

I have ordered veg aloo biryani from zomato on 10th march 2019 (Order number #[protected]).
And received my delivery peacefully. I have started eating my meal but in between i found chicken bone piece in my veg biryani.

As i am completely vegetarian, and suddenly found chicken bone in my meal, that was huge careless act by zomato with my feelings.

My spiritual feelings got hurt badly which is resulting as mentally stress.

However there is no any compensation for feelings but still i am expecting fair decision from you end please.

Zomato gold is unable to resolve my gold membership issue. I am unable to log into my account. I have requested for a refund and there has been no response ever since.

One ms akanksha singh is the person responsible for my case from zomato gold, i have paid inr 1000 for the gold membership, but am unable to utilise the same.

See attached conversation with zomato gold helpdesk (Akanksha singh)

Pathetic service!!

I had ordered from zomato on 9th march 2019 at 2p. M, after waiting for 45 mins for the order which i could see was on the way, suddenly i got a message from zomato saying that my order was cancelled because my number was not reachable. My number had full signal and i was not on a call at that point in time so it could not have been busy either. My order id [protected].

When i called the delivery boy he said that he called me on a number provided by zomato because they dont give the customer's actual number. How can zomato say that it couldnt be a problem with their call routing system and it was a problem from my end? Why should the customer be penalised and the server not take any responsibility?

I received some wrong orders, packing problems and i complained same... Moreover i ordered very morning times due to which packing was not done properly as i doubt... However i[censored] see my order list from day 1 in other city there are no complaints and in this place i was having this problem and complained same. You consider this as suspicious? I said same for your customer care when he call me

My name is dinesh bahuguna. I have ordered a chicken fried rice on
10 march its a totally smelly and full of stale rice..
Kindly refund my amount..
These are the information —
Fungi-es and stale rice..

Payment summary
Order id: [protected] date: 10 mar, 2019
19 a / 11 kamla nehru road near company garden
Chicken fried rice (1 x ₹110) ₹110
Delivery charge ₹10br...

I ordered a pizza from mojo on zomato and used upi payment method.
There is a deduction of rupees 297 from my account but the app is showing payment unsuccessful and order has not been placed.
Also when i try to contact them using support, i cannot type; there is no box to type in.
Order no-[protected]
Date-10 march 2019 (09:17 pm)
Now i have ordered from somewhere else and i just need a refund of my deducted amount.

We placed an order rs. 98.57/-with zomato. Money deducted but can't received the order. Please respond at the earliest to the my complaint against the zomato food based app. This app providing cheap customer services to the customer... This waste app. Zomato customer care number was not connected... I refer my friends to not instal the app. If my friends already using the app then i would refer to delete the app

I have wrongly placed my order and auto paid through paytm and site not confirmed before placing the order at 6.29pm and deducted 418.06 from paytm account. Within 3 min i have cancelled this order but zomato refuse to refund my money. After that i have requested if you are not able to refund money then deliver the order. Then zomato refused to refund the money as well as not ready to deliver the order.
Request to accept my complaint and process to refund the money.

I have order sandwich and masala dosa from guru nanak sweet 46 through zomota after accepting order 15 to 20 min when i m waiting ordee receive got call from restaurant that we don't have sandwich u can place u r another order any other item

When i asked them kindly cancel my gold membership they answer its cannot be refundable or changeable after onces you purchased... As this was their policies

Acc to them makimg clients harshment is their policies making payment accepted making order confirmation

They call after sometime that they don't have that item to serve you...

The policy they made for other they should apply on them self

My complaint is for the zomato for charging more than the bill amount i have the proofs of the bill and the bike driver;s bill amount. This is ridicilous that the zomato is chargin more than the bill amount. Thats against the law. I want a strict action against zomato else i can file a case against zomato for the voilation of the law (Charging more than the final bill amount).

Just to highlight how you can make people fool. Zomato is also doing the same by increasing the price the product even from the mrp and post that showing that zomato is offering 50% discount. To support my statement i am giving 2 example happened with me in chittorgarh (Raj) on march 17, 2019.
1. Dairy milk (55 grams) having mrp of rs 40 on the product showing as rs 55 on zamoto (Screen shout of the product with mrp and online order screen shot is attached). Post this they offering 50% discount where they are making people fool by increasing the mrp.
2. Raj shree namkeen - the shopkeeper is selling the regular namkin at rs 160/- per kg and there is no mpr or discount offered by the shopkeeper but zomato showing the price of rs 240/- per kg. (Zomato screen shot is attached)

This is just two example i am bale to face and highlighting the same here but there are multiple example where zomato is doing this which is not fair practice and they are making people fool.

A strict action should be take and shopped this unfair practice from this food supply service.

We placed an order rs. 130/-, 130/-, 150/-with zomato. Money deducted but can't received the order. Please respond at the earliest to the my complaint against the zomato food based app. This app providing cheap customer services to the customer... This waste app. Zomato customer care number was not connected... I refer my friends to not instal the app. If my friends already using the app then i would refer to delete the app