Zomato Complaints & Reviews

I have tried placing an order on zomato. Money got deducted but order did not get confirmed. My account is with my mobile number [protected]. Please check and let me know how i can get my money back. Complaining is also a pain as you don't have a proper customer care channel. This is pathetic to have a company like this which is in customer service but don't have any proper customer care. Please resolve my issue as soon as possible. I have attached the screenshot of payment message... Date 04/3/2018 my 2 order payments deduction

I cancelled my order before it was on the way to delivery but zomato didn't provide me any refund. So i called the restaurant to deliver my order then they told it been cancelled from zomato then they won't receive the money so they will not deliver my order. I lose my money and the restaurant also suffered coz the food was prepared but zomato will gets all the money which is really not fair. I need some action please in my case

Packaging was broken and food was exposed for the order that i received. So i complained to customer support and showed the photo of the received food. Instead of helping me, response of the agent was "as i can see, food looks perfectly fine to me."
What sort of a joke is this? Food looks perfectly fine to you? Even though you can see it is exposed?

So, what zomato does was that, whenever i ordered food, there was fifty fifty chance that the rider would deliver or not. If rider doesn't deliver, rider cancels the order, not me.

Firstly, if you can't deliver at my location, then for god's sake please don't show that restaurant in the app as nearby places.

Secondly, zomato officials take no pain to dive into the matter, shaking it off says, we can't do anything as system has blocked your account.

Very irresponsible customer service.

I had unclaimed credit points in that account which got locked in as well.

At least let me use my credit points in my account, for whatever unjustified reasons, they blocked my account.

I need immediate action for this mishap occurred by zomato, or else i'll report it to consumer court.

I have tried placing an order on zomato. Money got deducted but order did not get confirmed. My account is with my mobile number [protected]. Please check and let me know how i can get my money back. Complaining is also a pain as you don't have a proper customer care channel. This is pathetic to have a company like this which is in customer service but don't have any proper customer care. Please resolve my issue as soon as possible. I have attached the screenshot of payment message.

So i placed the order from a restaurant that is like 7 mins away from my place. Once the order was picked up by zomato rider, i saw that he was going in a different direction and hence i called the rider and he said that he is stuck in traffic and will take 20-25 mins to reach. And well even in heavy traffic, it takes maximum 10 mins to reach. So i got on the zomato chat and well they are completely useless and gave me a credit of 17.5 and gave me all those # scripted lines over and over again.
So hands down the best pathetic services that they provide these days.
Order id: [protected]

On 22 feb 2019 i ordered a veg and a non veg wrap from box 8 through zomato. The restuarant messed up the order and kept the non veg wrap in the veg box. My vegetarian friend took a bite of it and was very upset to find out it was chicken. I complained to zomato and they told me they would take action against the restaurant after crediting my account with zomato credits.
On 2nd march zomato permanently blocked my account based on suspicious activity possibly based on merchant complaint.
They are refusing to unblock my account and are not offering any clear explanation.
I am also zomato gold member for which i have paid. I am not able to obtain my gold privileges either.
Kindly resolve the issue at the earliest.

I had ordered food from zomato on 2nd march 2019
I wanted them to cancel it, they did cancel it but charged me the full amount of it.
Because they were charging me the whole amount i asked them to deliver the food as there was no point paying free money to them.
Later, they told me that won’t refund the amount and won’t deliver the food too.

Order no. [protected]

I have ordered from zomato on 26th feb 2019, order number [protected]. First of all i didnt receive the order and as per the status in my account, the order was rejected, but the money is still not refunded yet. I've also called customer care but didn't get any response regarding the refund.
Please resolve the issue at earliest and refund the full amount

I received the last order from 'the hungers' at new delhi, 'banga bhawan, hailey road' at around 11:50 am on 23rd february 2019.
I even paid and received the food. The delivery boy called up the zomato online support and i confirmed my order even there. Still, i am being charged with cancellation charges.
Why would i pay for the same order twice? If they have call records they definitely would find the record of me confirming my order.
I don't know whether this is the irresponsible behaviour of the restaurant or the zomato app. But i think that zomato should bear atleast this much responsibility for its users so that they don't loose money like this.
I am attaching the photo of the food that i received.

I am a zomato customer with mobile number [protected]. I ordered from a restaurent but since my mobile is not reachable, the delivery boy or company cancelled my order. When i called delivery boy, he told to talk to company. Customer care is totally careless. They told the order is returned to restaurent. But i did not get refund. Customer care gave me a mail id and the response is same as in customer care chat. Totally careless attitude.

Order from pandit sweets.
Placed on 2nd mar at 06:48 pm.
#[protected].. Hello i ordered from this restaurant and zomato cancelled my order so what’s my faulty in that.. So why i have to pay penalty.. Seriously now i m done with zomato.. Thank u for serving me.. I m just uninstalling it. And will give the same feedback to others i order from shere punjab.
Placed on 24th feb at 06:32 pm.
#[protected].. I received my order a bit late and then delivery boy is not ready to order at my destination he is asking more money and after that he is saying to me to cancel that order as he can’t deliver to my place after that the quality of food was very poor and my roomate is getting vomiting after eating that spoiled food.. Is this the way to deal with your customers

I have paid for this order which I have mentioned above but due to some reasons my phone was not reachable
Order was automatically canceled but they should take only cancelation charges but in this case whole amount has been looted, I have called immediately when I get sms from zomato, delivery boy told it was canceled and money will be refunded but while checking with chat support they told it will not, I also asked I will collect directly from the restaurant which I have paid for but chat support and restaurant guys refused. I don't understand I have paid but am not getting food or refund or partial refund this is very worst. Swiggy and uber eats are more reliable, Zomato is very worst. Chat support very very very worst. In chat I have contacted for more than 6 hours, if required please audit that. I need solution for this or other wise you will see many losses.

I have ordered full paneer butter masala but the quantity I received it's very less. I have already attached the picture of the order and you can see the packing is very poor and they way branding tape was sealed was doubtful. I am made to write this complaint to you because Zomato chat service people always type the scripted lines with very lame excuse.
I feel like my money was robbed by them and no one is there to listen to my side.
I am requesting to you please do the needful to that in-fututre, so they can take strong action if anything happens like this.
Thank you very much.

With regards
Nitin
[protected]

I have been ordered the food on 28th feb from zomato as order number was [protected]. The order was cancelled by the zomato person as my phone was unreachable i have been called the person to give it back but he cancelled the order. Now i have contact the person many times but they are refusing to give the refund back.
Kindly provide my refund of 1313 against the order [protected] build the trust on the company.

Placed an order on zomato with restaurant name ""kacha kukkad". Order id is [protected].

The food delivered was smelling foul and was not freshly prepared. Fish was totally of brown color.
Raised my concern with customer care at the same moment and shared the pics at the same time. Asked them to change the order and provide me fresh.
But they told me to wait for the resolution.
Next day i got the resolution as an apology letter from zomato. No money was refunded.
It means i paid for the foul smelling food and dumped my money.

Zomato always unanswered my queries not even try to resolve it, so i took responsibility of my bad choice that i ordered group booking for restaurent on zomato, delivery boy ready to cancel but i requested him to at any cost bring the food which we booked, he told ok, then he marked it as delivered by the time order for ready delivery boy was with other booking when i requested him to bring my order which is ready then he is saying no i am busy now it takes 30 min to reach there then i will pick your order, in that case i told him why that much delay he told me i am in a queue company would not allow then i asked him why did you marked it as delivered already, now creating problem to deliver which is actually delayed 1:30 min, his answer was stopped me too talk to him, he started scholding, zomato encourages such filthy language but as a customer i can't, in this platform i am asking zomato to refund my zomato gold member ship which is renewed for two years more, wrong choice as i feel, here one another thing zomato gold member when visit the restaurant just check the quantiy of zomato gold member ordered and normal order, you will be surprised with the offer you get, once i get refund of my money i. Am going to stop useing zomato, hope this time some one listen it carefully with cognitive skills

1) 1 order half delivered
2) 1 order wrongly cancelled and charged
3) unresponsive team on my issues

I stay hungry on a night with my 400 bucks stuck with your app, the app that i would never use in future. A headache that was aggravated because of constant fight of 2.5 hours but still no food and money till the end.
Special thanks to your valet for not delivering the order and outright denying to get the complete order, customer care representative who was full of attitude and had the audacity to tell me that they will keep the phone and can't help, and liar customer care representative who told me that i will not be charged for the cancelled order. To put things in perspective, the order was delivered at the right address so don't give me lame reason that it the address provided was wrong. Check address for both the orders. Istay hungry for the night with 500 bucks stuck with this # app.

They need to provide a resolution to my satisfaction:

1) refund inr 245 for the first order
2) inr 200 being reversed for the second one
3) refund of zomato gold membership

I have been emailing your services since yesterday, my account has been blocked, when i sent an email they claim that i have canceled my order and placed damages complaint.
I haven't canclled or placed any damage complains.
On second time, i have been said that it's because of multiple login.
Again that's impossible..
Since i have one id and it's always logged in.
This behaviour was very disappointing.
I hope you unblock my account.

I had placed an prepaid order with zomato app and waiting for the delivery call as am looking the live status from the ordered point of time. suddenly i got a message that my order cancelled due to phone unreachablity. i had a decent network connection and am tracking live my order too. when i had a chat with the zomato executive he told that the paid amount is levied as cancellation charge. so i lost my money and my food...next time onwards try paying cash on delivery...worst experience