Zomato Complaints & Reviews

Zomato always unanswered my queries not even try to resolve it, so i took responsibility of my bad choice that i ordered group booking for restaurent on zomato, delivery boy ready to cancel but i requested him to at any cost bring the food which we booked, he told ok, then he marked it as delivered by the time order for ready delivery boy was with other booking when i requested him to bring my order which is ready then he is saying no i am busy now it takes 30 min to reach there then i will pick your order, in that case i told him why that much delay he told me i am in a queue company would not allow then i asked him why did you marked it as delivered already, now creating problem to deliver which is actually delayed 1:30 min, his answer was stopped me too talk to him, he started scholding, zomato encourages such filthy language but as a customer i can't, in this platform i am asking zomato to refund my zomato gold member ship which is renewed for two years more, wrong choice as i feel, here one another thing zomato gold member when visit the restaurant just check the quantiy of zomato gold member ordered and normal order, you will be surprised with the offer you get, once i get refund of my money i. Am going to stop useing zomato, hope this time some one listen it carefully with cognitive skills

1) 1 order half delivered
2) 1 order wrongly cancelled and charged
3) unresponsive team on my issues

I stay hungry on a night with my 400 bucks stuck with your app, the app that i would never use in future. A headache that was aggravated because of constant fight of 2.5 hours but still no food and money till the end.
Special thanks to your valet for not delivering the order and outright denying to get the complete order, customer care representative who was full of attitude and had the audacity to tell me that they will keep the phone and can't help, and liar customer care representative who told me that i will not be charged for the cancelled order. To put things in perspective, the order was delivered at the right address so don't give me lame reason that it the address provided was wrong. Check address for both the orders. Istay hungry for the night with 500 bucks stuck with this # app.

They need to provide a resolution to my satisfaction:

1) refund inr 245 for the first order
2) inr 200 being reversed for the second one
3) refund of zomato gold membership

I have been emailing your services since yesterday, my account has been blocked, when i sent an email they claim that i have canceled my order and placed damages complaint.
I haven't canclled or placed any damage complains.
On second time, i have been said that it's because of multiple login.
Again that's impossible..
Since i have one id and it's always logged in.
This behaviour was very disappointing.
I hope you unblock my account.

I had placed an prepaid order with zomato app and waiting for the delivery call as am looking the live status from the ordered point of time. suddenly i got a message that my order cancelled due to phone unreachablity. i had a decent network connection and am tracking live my order too. when i had a chat with the zomato executive he told that the paid amount is levied as cancellation charge. so i lost my money and my food...next time onwards try paying cash on delivery...worst experience

I had placed an order with zomato on 22nd feb, 19 at a restaurant ' to die for' from mobile no. [protected] and had paid rs. 1600/- through a credit card no. [protected].

The delivery man had called up in above number but as i was busy that time the call went in missed call. Immediately after 5 minutes when i called the delivery boy said that the order was declined and the food cannot be delivered anymore.

I was expecting the refund of payment but now i have seen that the refund status is showing as ' you were unavailable to collect the food '. This is absolutely false and wrongly stated.

It can be verified with the delivery boy, his number is [protected]

Kindly arrange refund of my payment.

Thanks,
Manju banka
[protected]

On 19th feb, 2019, i ordered a desert on zomato app. At the first time the price was debited from my account but payment was failed. 2nd time the order was placed but the order was not delivered because the delivery boy got into an accident.
On 25th feb, 2019, one of those payments was credited back. But other one is still remaining to be credited.

As I order from zamoto and payment is done but my order is not recieved and when I call to no.provided he said your order is cancelled ...and I said what about my payment ..then she said not refundable ... really this not done ...nor my order is delivered nor my payment is refunded ...worst service I think delivery boy eaten Oder on a way ..give excuse.

Respected sir/madam
I have worked for zomato. I don't know the exact date of termination. On that day when iam in online and doing my duty (Orders). One of the customer placed incorrect address and called me and told come to another address. I told to the customer that the address which you provided me zomato i can come because company gives me only 25 rupees and i explained my problem to the customer. Then i raised an issue from my runner partner app. And then i went to the location which customer provided me in runner partner app. Then i call the call support from my runner partner app then i explained my problem that iam in customer location but the customer is telling that come to another location. Then our zomato customer executive told me that please wait in location and the customer is in line to talk with the customer explained my problem. Customer told to cancel the order. Call support cancelled the order and then i returned to home for lunch. After my lunch i again login the runner partner app but the iam not logging in and showing that user not authorized. I used to login for many times but the problem is same (User not authorized. Then i reached our city zomato office and explained my problem. They told that you are terminated by delhi zomato head office. I asked to the manager what the problem. They checked my data and said you have cancelled 6 orders in a week so that you are terminated. I told to the manager that sir it was not problem that the orders are cancelled by zomato support only because customers incorrect address and not responding the call for many times and the customer is not reachable. I told to the manager what is the solution to log in to my account again. They told that wait for 3 days i have mailed for head office and then we see what the problem is???
From that day iam used to log in and it is showing that user not authorized. After 3 days i went to the office and asked to the manager about my problem they said that there is no reply from head office when the reply comes we ourself call you to the office that said. From that day there is no response from office and call support.
Iam from a poor family. Before i joined the zomato iam working in a function hall as a in charge. Because of my family personal problems i stopped my studies and working for my family.

Respected sir/madam
You can check my details in zomato my log in i'd : [protected]
My fe i'd : fe199700
Please sir/madam i request you to solve my problem
I want to log in again for my zomato.

I had ordered fried rice with chichken from anarkali restaurant durgapur.
The food was delivered by asish (#[protected]) who gave it to someone else and on being confronted was persistant of having given it to the right guy.
After an hour of hassling i was able to reach the guy who had taken my food and took it from him.
But in mean time there was no help from delivery boy or zomato chat. Both of them were persistant that food has been delivered and did not show any empathy.
The zomato chat guy was abysmal.. He misbehaved and was very rude. I have never come across a consumer help which is this ill mannered and disrespectful. We had this conversation on call so i dont have any proof but maybe u will have recordings.
I expect you to take action against this zomato chat guy or i will have to forward this complaint to consumer forum.

I had placed an order on 25th feb, money was deducted from my account.
Again on march 1st the same amount is deducted from my account.
I need my money back.

Zomato is stealing the money from the account.

Please take an action on this

I had placed an order on 25th feb, money was deducted from my account.
Again on march 1st the same amount is deducted from my account.
I need my money back.

I had placed an order on 25th feb, money was deducted from my account.
Again on march 1st the same amount is deducted from my account.
I need my money back.

I need my money back
I need my money back
I need my money back
I need my money back
I need my money back

I am so frustrated with you guys

Just give me my money back. So that i can uninstall the application and be done with you guys

Order number [protected]
I placed an order on feb 23rd 2019 which was delayed owing to an app issue with zomato and finally i had to cancel as i could wait. The app didn't let me cancel as well and i couldn't get in touch with anyone on zomato chat for more than an hr. Finally they had the order ready and wanted to deliver after almost 2 hrs. Which of course i declined and reached out to zomato for a refund. I've sent them all details via email but haven't received a reply. I got an auto acknowledgement but no response. I've sent follow-ups as well but in vain. I need a callback and a refund... That's it and i'm done with zomato and they sick service. Dominic

I have already complaints about the order no. #[protected] & #[protected]. where your support team have promised that you will receive ur refund & best solutions. But you guys make me fool after delivering the bad raw quality food. this is not the first time you guys fooled me with bad quality of food.

Really this is pathetic & bad experience with you guys as I am regular customer.

Kuldeep
[protected]

My son without knowledge has booked the Food so I cancelled the order but now they are not refunding the amount saying it is a penalty how can a company can eat the entire money even if I am requesting to give a Credit they are ignoring even they are not ready to take giv the food order also and they are saying that they have a new rule if there is any cancellation, they are not going to return any amount what kind of a company it is when there is no solution for a problem this is the one of the worst app which is eating the money of the people in the name of penalty. The problem is from my side also let them put some nominal charge and again return back that amount

Dear sir,
as per our order no.[protected] on zomato at 3.58pm but in zomato app
its show delivered but we did not receive any delivery for the food we ordered.
As per your policy if the order become delay for more than 30 minutes it won't cost a penny.
So i requested to refund my money to my paytm account as soon as possible.
My paytm no. [protected]

I placed an order of approx inr 500 /- and mentioned the complete address.

The food got picked up from the restaurant by the delivery boy of zomato.
But, it did got delivered to my address and after discussion with zomato agent they said that you have to go to delivery boys location and pickup the food.

Then after discussion. I asked to refund my money.
But, the zomato agent refused.

It is being brought to kind notice that we are dealing with restaurant food web " in kanpur, panki location. We served orders to zomato in the month of dec-18 & jan-19. We have made numeral follow up with zomato for dec-18, their service invoice having our gst no. & also requested to release our pending payments.

Awaiting your prompt justice.

Chandigardiya restorent provided bad quality food due to which i face food poision. So please take force step against this restorent so in futur any other customer will note face same problem that i am facing. I want to refund my money nd tommoro is my medical for study visa nd if my visa will refused so all the responsibilty is yours if the refusel reason in medical

On 27-02-19, i ordered a paneer biryani under veg section of zomato from the restaurant "mughlai - the taste". The restaurant served me with a chicken piece in the food and even tasted it a little bit.
We come from a pure veg hindu family and worship balaji, where even touching meat is condemned. No one in our family have touched the meat and never anyone even thought of it. I called the owner, the muslim owner didn't listed to me at all and said nothing wrong is done with u and we usually serve non veg only. He dropped my call and not even pickuping the call.
I want some strict legal actions to be taken againt the restaurant and even the food delivering app according to the consumer rights for the voilation of my right to be informed about the food (Veg or non veg).
In this concern, i want a written apology and also the proper compensation from the owner.
Restaurant - mughal - the taste
Contact - [protected].

Sir my name is adil khan email id adilkhan95. [protected]@gmail.com

Sir i placed a order via zomato. I received incorrect or missing order that why i chats on zomato service they give me zomato credits which can be used on next order but then after sometime my zomato account got blocked. My credit are in that wallet. I request you to unblocked my account. He telling the reason is suspicious activities caused by me.
Sir i don't know why he is telling these words but yet i do such things i say sorry for this with deep heart and want the zomato pls give me second chance. I promise such things not repeat in future. Kindly request you to unblocked my account.

Dear sir,

Please note that, i have ordered a pineapple cake of rs 310, but the zomato have asked me to pay 810rs. I have paid it.

Upon investigation, the reason being told me that, i ordered previously and cancelled those orders and it is true that i ordered and cancelled it due to some personal reasons.

They are giving the reason that that ordered food has been wasted and thats the reason previously ordered amount also deducted from account.

Below are my questions to zomato and i want my money back.
1. If the same value charged for the cancelled orders, then why are you providing the option to cancel it.
2. Before asking for the payment of previous canceled orders. Why dint you intimate me regarding the extra cost.
3. As you said, if the food was being wasted, why dint you send me the proof or even a simple message that your food is being wasted. I could have donated that wasted food to some charity.
4. As the zomato charged me more money without informing me. I would need the justice.