Zomato Complaints & Reviews

Address: HYDERABAD, Hyderabad, Telangana, 500008

Website: www.zomato.com/users/idris-ali-41054292/ordering

Hello, my order id- [protected], wasnt delivired to me and the delivery boy was vey rude, from the first call itself he told me that he is not going to give me the food and contact customer care for the food and not him.

and I didnt even any message from your side about what happend to my order and not even refunded my money that was charged for the order ([protected]).

The name and number of delivery man is ZAHEER AHMED KHAN, phno:[protected].

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I ordered a cake from zomato and received a spoiled (Rotten) cake. I contacted them on chat support but, they are not giving a refund. They are telling me that our team will solve your problem and contact you but, i have not received any mail from them. It has been three days. All they do is to repeat the same line over and over again. "we have to communicate with the restaurant. Our team will get back to you." three days and they have not contacted the restaurant regarding the same. I want a refund zomato. This is not the first time i am facing this issue.

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M

Mayankw

from Ahmedabad, Gujarat

Feb 21, 2019

I was placing the order and it stopped due to 502 bad gateway error but they deducted from my bank account my zomato account number is [protected].

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Afreen Salman

from Bengaluru, Karnataka

Feb 21, 2019

I Tried to place an order on Zomato. Amount Rs. 321 was debited from my account but order was not placed. Kindly refund the amount at the earliest. Photo of transaction is attached below. Please do the needful as soon as possible. Thanks

delivered a spoiled order and not providing a refund. - Comment #3359178 - Image #0

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AK Nash

from Indore, Madhya Pradesh

Feb 21, 2019

Placed an order of Rs 451.69 on Zomato app from Da Pizzeria Bhopal.
The amount was debited from my account but the order transaction failed due to "502 bad gateway".
The amount has yet to be credited back into my account.
Kindly, resolve the issue by reverting the amount into the account.

delivered a spoiled order and not providing a refund. - Comment #3359192 - Image #0

delivered a spoiled order and not providing a refund. - Comment #3359192 - Image #1

delivered a spoiled order and not providing a refund. - Comment #3359192 - Image #2

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Anjaly Krishna

from Bengaluru, Karnataka

Feb 21, 2019

I have ordered an item from just bake by payment. I didn't get order. It is showing as delivered in orders.
[protected] this is order id

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Christopher Iglesias

from Kolkata, West Bengal

Feb 22, 2019

I ordered food and made payment but they mentioned delivered to someone else & refused to refund. i called multiple times but my complaint was rejected and call disconnected. I was treated very badly.

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Website: Zomato

I ordered food and found hair in it so i just complain to zomato and they refunded but after few time they blocked my account and says i had done some suspious activity i know tgey blocked me because one of their a gent was not at all helpful so i just told him you are zero helpful i hope zomato do something and unblock my account. Really upseting from zomato side.

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V

Vishalmalpani

from Mumbai, Maharashtra

Feb 21, 2019

Hi,
I wanted to place an order from Natural Ice cream through Zomato, Order value was Rs.1, 385/- but money was deducted from wallet but order was not placed.
I have again placed the order, Request you to kindly process the refund for the earlier order.

account blocked ....suspicious activity? - Comment #3359170 - Image #0

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Rohitpreet

from Chandigarh, Chandigarh

Feb 21, 2019

I have ordered food from spice roof patiala and for the same order wrongly two times payment of Rs 548.65 has been done as OTP was generated twice. Neither Spice roof cancelled the order nor Zomato and they are not willing to refund the amount nor cancel the order. I want to sue company and spice roof for this mental harassment of 2lakh rupees

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K

Kantesh Sinha

from Gurgaon, Haryana

Feb 22, 2019

I have ordered food from Zomato.i have paid the amount of 785 online.The restaursant was Slice Of Italy(mayur vihar).

The food was not delivered to me and the status in the Zomato App was delivered.I didn't get any call from the zomato delivery boy also.

Please help me getting my money back.

Reply

Kantesh Sinha's reply, Feb 8, 2019

This is my order id ZTD19797AF4D5DDAA225

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Address: Kolkata, West Bengal

I have ordered pizza through zomato app on 19th february 2019 from dominos(order no .[protected])
Rs 252 money deducted from my payatm account(online payment) .i contacted dominos but they said order is not placed.my money deducted from my payatm wallet .Contacted zomato but refund not done from there side yet.Please solve my problem as early as possible.

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K

Khan51

from Hyderabad, Telangana

Feb 21, 2019

Order [protected] wasn't delivered but amount collected from Zomato

money refund needed - Comment #3359147 - Image #0

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aakriti Bhaseen

from Adampur, Punjab

Feb 22, 2019

On 16th feb 2019 at 22:07 my account is deducted form rs. 120 but order is not being delivered as due to error of 502 bad gateway . So i canceled the transaction and the page again open no order was placed nd neither i have received any money bck in my account. Plz pay back my money i.e 120 rs.

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V

Vikram Pandey5133

Feb 22, 2019

On 15th February 2019, i have ordered pizza through zomato app of 109 Rs.
and i pay 109 rs. through online net banking of SBI . Then Zomato app showing me that payment is incompleted but 109 rs. is deducted from my account.
This only happen.
Please help me out

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Address: Dakshina Kannada, Karnataka, 575001

We placed an order from the chicken bay and it was not delivered to us. The delivery boy claims to have called few times and we were not reachable. Now they wont refund my money and when we called the restaurant the food package wasnt returned either. So in essence the delivery guy and his mates probably had a nice meal at our expense. Not to mention that this is despite giving them a nice tip. Zomato service is the worst! Its a scam and their customer service chat room might as well be run by robots because their answers to any query comes from a booklet given to them. Its a travesty.

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Aman Raj Pandey

from Kanpur, Uttar Pradesh

Feb 21, 2019

My order is cancelled without my permission and when I talk to customer care executive, he cut the call without listening me. And my payed money is also not refunded.
My order Id is #[protected].

food not delivered - Comment #3359190 - Image #0

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Address: Gurgaon, Haryana, 122003

Hi,

I ordered the mentioned prepaid order, order ID [protected] on 20-Feb-2019 at 12:43 PM but it was taking "60 to 75 min" to deliver which is the time I haven't seen by zomato earlier. 1 hour is too much. I was not satisfied with Zomato services. And when I wanted to cancel it Zomato charged whole the amount(₹109) of the order value.

Just tell me one thing am I bound to the delivery time by zomato after prepaying any order.which online food delivery site take one hour delivery time and if I want to to cancel it I have to pay all the amount. I canceled it within a minute now I want my money to be refunded.

Note: I haven't canceled any order in my whole zomato life and i am a frequent user.

Regards,
Om.

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Feb 24, 2019

Updated by OmYadav41 Days passed and no response from Zomato though i have complained through Consumercomplaints.

Mar 04, 2019

Updated by OmYadav41 No response yet.

Mar 05, 2019

Updated by OmYadav41 Still no response from Zomato.

Apr 12, 2019

Updated by OmYadav41 No response from Zomato Yet.

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Address: West Godavari, Andhra Pradesh, 534101

I ordered food through zomato app on 15th feb 2019 at 7.22pm. It priced rs. 409. I have paid amount through online banking. When i was entered the otp the order was not placed but cash was debited from my account. The status is showing incomplete payment in zomoto app. Again i did the online payment, then the order was confirmed and again money is debited from the bank. I did not get any refund (1st transaction) from bank if you could please look into this. Thank you.

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Jayanti Behara

from Pune, Maharashtra

Feb 20, 2019

From past 1and half hour I was waiting to get order placed to my house, but not reached. Then when I asked by calling what was the reason exactly then they told no one wanted to place the food delivery. Food I'd :[protected]
I didn't appreciate this kind of things from now in zomato. Really bad.

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Raafe Hassan

Feb 20, 2019

I ordered from Zomato uae. KFC and they took about 2.5 hours besides delivery time and kept copy pasting the same answers every 15 minutes and FALSELY showed that the order had been delivered to me. It wasn't!!! Very stressful and I will never Ever use that app again

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Address: Jaipur, Rajasthan, 302021

Sir i have oder on 17 feb and cancel after 1 minute i also complent zomoato chat support and mail also. But there answer not good they only feel sorry i m a good and regular custmor of zommoto i also said if you don't provide my refund i never oder from zomoato.
My oder num [protected]
Oder date 17-2-19
Please pay back my refund and amount is 350

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S

saii nihanth

from Vepagunta, Andhra Pradesh

Feb 20, 2019

I have booked an order in zomato for 386.75 and i have done payment through phone pay...and after few minutes I have cancelled the order...then phonepe customer care said that the refund will be done by zomato but zomato is not replying and not refund back...and not responding to the email

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Jasmine Kaur ritu

from Delhi, Delhi

Feb 20, 2019

Khana bilkul BHI Accha BHI tha or smell BHI as rhi thi khane me see to sap apna Khana wapas le jao or Mene naan Oder kiye the co BHI bilkul acche nhi the to some request jai sap apna Khana vapas le jao

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Vijayakumar Subramanian Rajagopal

from Chennai, Tamil Nadu

Feb 20, 2019

[protected] order number [protected]... Till not received . Chatted with customer care...they are telling that restaurant is not tied with Zomato. My child is hungry and she is crying for food . Time now isidnight 12.30... nobody responding from Zomato. Even delete very boy numbers is not available...

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I have ordered from zomato on sunday i.e 17 feb 2019.
The quality of order was completely inappropriate. 2 ordered food i.e super cheese garlic bread dint conatin cheese at all. Also as mentioned in the description there was no chilli in it. Further, the onion over the bread was not at all cooked.
Second item i.e oreo shake dint contain any oreo biscuits . It was a simple chocolate shake. I have been calling zomato but they are not giving me any definite answers.

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Varnika13

from Kolkata, West Bengal

Feb 20, 2019

I order momos from Denzong Kolkata and my order was paid from crad. The delivery boy didn’t pick my calls and delivered the order to who I have no clue. My address and phone number is all correct and working but still he didn’t deliver or pick my calls. I want my cash refunded.

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not able to get response from zomato for incorrect order - Comment #3357713 - Image #1

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ANKIT CHANDRA RAKSHIT

from Raxaul, Bihar

Feb 20, 2019

Hi

I’ve not received the delivery and my amount is not refunded yet.

Please help me get the refund.

not able to get response from zomato for incorrect order - Comment #3357874 - Image #0

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D

Dheeraj Sukhnani

from Mumbai, Maharashtra

Feb 20, 2019

Order No. : [protected]
Amount : 229
Item : Tandoori mushroom

The box was empty and unpacked

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Today i have ordered the food from bawarchi, while paying the amount was deduted from my account but zomato app shows the payment was not processed, , i have done for 3 times my amount will be deducted for 3 times but the food could not be ordered and my amount will not be refunded.
Everytime i am ordering the food from zomato only, but i did not face this situation, please resolve it..

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pawannisad13

from Chandigarh, Chandigarh

Feb 20, 2019

Dear sir ye batao ki apki policy ye hai ki paise bhi lelo aur khana bhi na bhejo ye galat bat hai apne mere sath fraud kyu kiya maine apko paise diya aur apne khana bhi nhi bheja cal me [protected]

amount was deducted - Comment #3357828 - Image #0

amount was deducted - Comment #3357828 - Image #1

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Address: Chennai, Tamil Nadu, 600040

When i checkout the order for chapathi at shri balaji bhavan it showed 97 rs after discount and when i change the payment option to cash on delivery (Cod), the amount got increased to 131 rs, which is really ridiculous and it didn't even show the order summary before the order got placed at restaurant.. I humbly request you to provide the refund of the additional money asap.

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M

Mogy Thomas

from Idukki, Kerala

Feb 20, 2019

Delivery boy went to a different place and came very late after 1 hour. when i questioned he tried to manhandled me and shouted at me. Delivery boy was Ubayy NP ([protected])

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Address: 110096

I had placed the order from haristo cafe at zomato app & payment has been hold from my account (Paytm) at same time. But order was rejected by the restaurant so i canceled the order then amount was reversed in my account but after some time it got deduct again from my paytm account. Zomato chat support are not helping me to resolve my issue. I mailed to [protected]@zomato.com come but they are also not providing any justified reason.

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Address: Hyderabad, Telangana

Have placed an order with subjected order number with zomato and i have received one item (Out of two) which was very salty and not even available in any state to eat. The same was intimated to their customer service and even after passing 48 hours they are not responding and not taken any action on the concern and wasted my money for the item and wasted the time as well and mainly the service towards the customer is very low and they always smily reply us from the documents which they might have (Every time same messages gets repeated and static, no words will be changed)

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Feb 26, 2019

Updated by gs4uall Not received any update from Zomato even after passing 7 days

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GIRINARAYANAN R

from Chennai, Tamil Nadu

Feb 19, 2019

Improper food delivered by zomato and it has missing item and the item.contains too much oil in it.

Zomato forgot to take other items giving within the item in the order #[protected]

non resolution of issue with the placed order # 1168270247 - Comment #3355492 - Image #0

non resolution of issue with the placed order # 1168270247 - Comment #3355492 - Image #1

non resolution of issue with the placed order # 1168270247 - Comment #3355492 - Image #2

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Nittu Syam

from Vijayawada, Andhra Pradesh

Feb 19, 2019

I put an order in zomato for 251 rupees. But the delivery person took 20 rupees extra by demanding but the app showing only 251 rupees .It is illegal and should not be repeated again

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

I paid the amount of 99 ₹ from my account but the curry up noww restaurant from zomato didn't delivered the food package. My phone was on silent but the address was already mentioned over the food package. The order got cancelled by their own mistake. Because was the rider was uneducated and unable to reach on my address. I need a proper explanation for this disaster. And need my money back. Kindly refund my amount.
Richa
[protected]

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Address: 560037

I ordered a boneless chicken biryani from biryani miya bangalore. My order number is [protected] and i paid using paytm. I received my order very late and the quantity was very less, i mean very less. The biryani was cold and every thing about it is very bad. I told this to customer care and they are not replying me back even after multiple messages. They have completely ignored my messages. I am so pissed with the customer care, the delivery of food, and the food itself.

Kindly look into my issue. I hope any one who's reading this can contact me ([protected]) and help in doing your best. I do value zomato and it's service. But the customer care was bad and not at all replying me back. I urge whoever is reading this to look into my issue.

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I ordered food on zomato around 9:20 pm. Realizing immediately that i have not put promo code to avail 50 % discount, i cancelled the order within a minute. The support team reached me out in 5 minutes max and told for no refund over chat. Knowing the same, i requested the person to deliver my food so that my money does not go to waste. Still he / she communicated that neither you ll deliver nor refund. Another classic example of cheating the customer

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Prasad2694

from Mumbai, Maharashtra

Feb 19, 2019

The order I placed was misplaced on the other address of my own home address I raised a complaint and after 1 hour of talking on chat and calls they cancelled it from end saying I wasn't able to get connected on phone. They cancel without my approval and without letting me know. The refund is also not applicable as they said it is my fault.

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H.S Pandey

from Gurgaon, Haryana

Feb 19, 2019

Hi,
Due to unavailability of food restaurant cancel the order after that I received below sms for refund process .But still I didn't received my amount

''We have initiated a refund against your order (id: [protected]) on Zomato Order. Refund of Rs 247.50 will start reflecting in your N.A wallet within 24-48 hours.''

no refund even without service - Comment #3355587 - Image #0

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Roshani Mehta

Feb 19, 2019

Zomato live location option took wrong location and Zomato could not deliver. What is person suppose to do if that person is new to location they cancelled the order and still havnt provided the refundto my order id - [protected]

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P Manojkumar

from Nagar Karnul, Telangana

Feb 19, 2019

I ordered food from carrots restaurant in Thirupathi A p, food is not good, they sent very bad condition veg biryani, it's coming bad smell,

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Address: New Delhi, Delhi, 110016

I

I have made an order on subway (which was done by mistake ), I have called at subway to cancel because Zomato customer care was not responding and then the delivery boy reached at the subway. So they have canceled the order, showing that they have delived. They dint even refunded the amount saying the amount was deducted as penalty. Can you say what is the policy to get the penalty as 100% amount.

Order no.: [protected]
please check the issue and get the refund.

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Address: Jaipur, Rajasthan, 302033

नमस्कार जी
मेने आज 18 फरवरी को 7 से 8 के बीच आर्डर किया था 999 रेस्टोरेंट टोंक रोड से जिसमे मुझे जो प्रोडक्ट बताये गये वी नहीं दिए गए ऐसा फ्रॉड मेरे पहले आर्डर पर किया गया तो पता नहीं रोज कितने लोगो से करते होंगे मेरा अमाउंट मेरे को वापिस चाहिए आप जोमाटो से लोगो को बेवकूफ बनाते हो मेने एक थाली आर्डर की थी जिसमे parate आने थे वो तो आये ही नहीं

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Address: 500072

I have placed an order with Keventers on Monday with Zomato. The order came to me was half eaten or it was not prepared well. I had a chat with customer support where they don't have a little concern or respect towards customer. They are very harsh in responding to the query. As a customer we face issue but as a company should take care of such scenarios. I have payed and i have right to ask but they simply say they escalated the issue to...

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Address: Indore, Madhya Pradesh, 452018

I have recently placed an order with zomato ([protected]). It was a cake to be delivered at my place.
I got it confirmed and after some time checked its status and it got rejected because the delivery boy couldn't able to call me. I called the restaurant and they said they didn't got it returned. I asked the delivery boy to return it to restaurant i will pick it up from there however he didn't do it and zomato has kept all the amount as a penalty and didnt refund me a single penny.
The guy was so rude and he said that he cannot return it to restaurant coz the cake is of no use now. Can some imagine within 20 min a cake can stale.
I am not at all happy with the service and the behavior of the delivery guy.
Disappointed.
His name was rajendra singh [protected]

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Arti Nimje

from Aurangabad, Maharashtra

Feb 21, 2019

Its really bad that they are not at all responsible.
I have mailed them and tried calling them but they keep saying its their policy to charge the complete amount as penalty.
Can some one tell me if i have paid some amount its my right to get that order. I was just asking them to return it back to restaurant however instead of returning they just keep saying its their policy.
No one should use zomato.

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Zomato reviews & complaints page 307

undelivered food .

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delivered a spoiled order and not providing a refund.

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account blocked ....suspicious activity?

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money refund needed

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food not delivered

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refunding of money

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refund 15th feb 2019

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refund not provide

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not able to get response from zomato for incorrect order

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amount was deducted

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chapati ordered at shri balaji bhavan

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no refund for rejected order-1241899603

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non resolution of issue with the placed order # 1168270247

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bad service provided by zomato

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bad quality of service

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no refund even without service

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zomato order cancellation issue..

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not completely food delivery

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customer support is unprofessional and cannot solve the issue

I am complaining about my recent order with zomato

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