Zomato Complaints & Reviews

1. I did not accept the order
2. I was not informed about the cancellation charges policy
3. When i order food, i assume that the quality of the food which i get is not degraded. I received the food which was all cold and soggy. When i pay nearly 1000rs for food, you should consider the order on priority and get it delivered first to me.
4. I was not able to contact the delivery partner.
5. When I contacted the delivery partner, he told me that he was assigned with other deliveries and that other deliveries were before me. So it took a long time for him to deliver my order. and hence my food quality was compromised.
6. You can go through my call recording of the customer care executive, I was not informed about the Cancellation charges.
7. I am a regular Zomato User, and such type of practice from zomato are not expected. Wastage of food is not because of me, it's because of your planning of multiple deliveries. I also insisted your customer executive replace my order with good quality, he denied!

I have received rotten Food from zomato. But not zomato is denying refund. Because they don't have any refund policy for rotten Food delivery. I want to file a case in consumer court.
My order number of food from zomato is [protected]

I had placed an order for food on Zomato and provided the driver with my WhatsApp contact details and an alternative number in case he could not reach me. However, I did not receive any calls from the driver when he arrived, and when I checked the chat feature in the Zomato app, he asked me to contact him on his WhatsApp number. I tried calling him several times, but he did not respond. I used the app's tracking feature to monitor his location and found that he left within minutes of reaching my location, and he cancelled my order.

I immediately informed the Zomato support team about the situation and requested their assistance. However, they informed me that they could not deliver the order as it had already been cancelled. Furthermore, they informed me that a refund was not possible because it was our mistake. This was frustrating because I had ordered food for my sick family, and now we were left without food, and I had not received a refund for my order.

In summary, I ordered food from Zomato, but the driver did not deliver it and cancelled the order. Despite my attempts to contact the driver and seeking assistance from Zomato's support team, I was unable to receive a refund for my order.

Hi,

This is to bring to your attention that today I ordered chole kulche with lassi from Lotan chole kulche Palam around 9:30 pm.. first of all time taken for delivery is more then 80 mins.. secondly lassi was missing from the order and instead of kulche they delivered pooris and instead of chole it was something else..

Please let me know what kind of service is this.. this is a totally fraud and on calling the restaurant he started misbehaving.. is this a fraud what zomato is serving.. I want my full refund and you let me k on what action has been taken against that seller.. in chat option I already registered a complaint and shared the screenshots of the orders..

Once again I need full refund with the delivery partners tip.. please take a necessary action or I have to register complaint t in CPGRAMS

Order no- [protected]
Date- 28th March 9:43Pm

Just gone through your mail, giving zomato is giving refund for the item which is missing and which cost exactly INR 90, but what about the items which are wrongly delivered? Instead of kulchas they delivered rotten pooris and sabzi of petha which is entirely thrown into the dustbin.

I already shared screenshots of rotten pooris and sabzi, by looking at the condition of the stuff you can better understand the quality of the product delivered to my doorstep. Moreover you can check the time of delivery which took almost 80 mins.

Please let me know what action you have taken against that fraudulent seller and what about the refund of my items which is directly thrown into the dustbin along with the delivery partner tip? should i also share the screenshot of the dustbin wherein i thrown the quality product of Lotan chole kulche wala, why you guyz register or give licenses to such fraudulent sellers who brings a bad name to your organization by making fool of citizens.

I need my full refund along with the apology letter from the seller

order ID- [protected].

Regards,

Vikram Negi

I am working with zomato deliver partner in 2017 to 2021
unfortunately, My ID was BLOCKED in 2022 past 1 and Half Years
so, kindly Reactive my Account.

ID : FE68700

mobile : [protected]

Zone : East Chennai

Hello sir my name laeeq baig
I was online apply to zomato delvry service but document vericifaction and my selfie photo was failed to many times please do my id is activate...

Name laeeq baig
Mobile [protected].

My id terminated because of my mobile problem i canceled the orders..ples help me

May Zomato may jitna bar joing fees dana ja Raha hu utna bar ho failed ho ja raha hay

Plz mara help kijiya plz

Bohot din sa try kar raha hu but nahi ho raha hay
Bar bar bas eya error a raha hy.

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We are unable to process your

request. Please try again later}

Odder ID - [protected]

I order paneer Tikka Sub yesterday, but I received Fried paneer sub 🤢🤢. I tried to contact customer care executive through chat and provided videos twice but they didn't give me any response and marked my conversation as closed. Then after that I wasn't able to file any complaint related to my order. It would give me an automated message to email them.

I sent an email with the video, my order was lying on table for half an hour. They replied back today and said they can't do anything about it. I should get what I paid for, they can't keep getting away with it.

Video link - https://photos.app.goo.gl/W1DMSgmHGpiFD7VX7

Please sir meri id chalu kar do please

Photo bhi sahi lagi hai sar par id calu nahi hai please 🙏 sar id calu kar do please

My profile verification is pending over one weak please help me I am tied to do this step i am excited to complete my Frist order but my but my id is not complete please help me
My id is FE2559076

My Name Shaikh Shahnawaz Zakir
My id FE2559076
My profile verification is pending over one weak please help me I am tied to do this step i am excited to complete my Frist order but my but my id is not complete please help me

Dear sir
Me inder Rathod mera id number FE2354038 ye terminated ho gaya hai please sir meri id open kar dijiye please help me sir

Plz start my hold id i m only single person in my house who earn money I'm the only person who manage our family if I m not doing work my family not getting food plz start my id my id is FE2140477 PLZ HELP ME urgently I need a work plz restart my id so i do work.. 😭😭😭😭😭🙏🙏🙏🙏

Two days back I have ordered food from biriyani express, but due to failed transaction i couldn't place any order but my money was deducted from my account.
Same happened twice.
₹379.09+₹379.09 I haven't received my refund amount yet.
Kindly do the needful ASAP!
I have shared screenshot FYI.

Two days back I have ordered food from biriyani express.
But my transaction failed but my money was deducted from my account. I tried for the same again but same happened.
So two times payment was deducted of ₹379.09+₹379.09
I contacted customer support, but still I haven't received my refund amount yet.
Kindly do the needful ASAP!

My id was terminated because of poor performance please activate my I d

I am unable to pay the onboarding fees as it's show something went wrong.

Sir my name is Ratan Kumar Shrestha.from ROURKELA. working as a ridér in Zomato ROURKELA chhend zone my FE I'd is FE2083545 recently on 21 03 2023 my I'd has been disabled and I am unable work reason showing behavioural issue I couldn't understand with whom I have misbehaved.so I want you to please reactivate my I'd so I could work as soon as possible. I didn't get any response from the team.