Zomato Complaints & Reviews

Today my friend ordered the chicken burger and cold coffee at vaishali.
The quality was pathetic it was cold.
It was only burger without any filling the packaging was so messed up.
Moreover the delivery boy was so rude he said on my face when you don't know the location why you placed the order.
I have attached the photos of the burger.
I want my money back and the apology letter from zomato

Hi,

I placed an order on friday evening (01/feb/19) around 5.25pm online to brunch-mylapore (Chennai). After applying promo code a total sum of rs. 105 was deducted from my card but i received no confirmation about my order. On zomato portal it shows order was not placed but i received a message from bank rs.105 has been debited on 1st feb 2019. I request to refund the amount. Please have a look into issue and refund the amount as soon as possible.

Thanks.

Dear sir/mam

I'm a delivery partner from hyderabad (De) my i'd was terminated or disabled i don't know what was happened with my id, i was contacted with hyderabad zomato office but they are not responding, and also not saying what is the reason for the disabling my i'd,,, and tl (Team leader) also not responding,
Please do something sir... I hope you will do this,,

Thank you
From de (Delivery executive)
Syed ameer
Id : [protected]

I ordered the food on my app and the hotel accepted the order. After 45 min they send me a message saying that the order could not be delivered because of non availability of delivery boy. They rejected the order at 11pm. After that no hotel or restaurant was available for food so i had to sleep hungry! When we contacted the hotel they said that they had prepared the food but no one came to take it. If no delivery boy was available the why did you accept the order? And further more, not even a single appology was sent except 'uh-oh! Your order could not get fulfilled'. Is that how you treat your customers! You should perhaps change your tagline to"think zomato forget food".

Date of incident - 24 january 2019 (Thursday)
Refund reference number -75503729029026598146876

I ordered food from zomato on 24th january. The amount was debited from my account and payment got failed. Zomato guy are saying the amount has been refunded but that is not credited to my account. They provided the reference number which i mentioned above.

I placed an order for 654 from zomato at 1:25 am with a guest customer, (Not log in) the payment l made was through net banking icici bank. The loading page after clicking pay from my net banking page took time more than expected. And the error pops up showing the web page has an error. But the money from my bank got debited. I called the zomato customer care no, contact no but none pick up. If this is how the zomato process thne i am really sorry to took up order that i need from the wrong place. But i refund is an option and zomato can refund it asap then my ranking toward zomato still in that top level.
Thanks anyway..

I ordered food from zomato app and everytime the app auto detect my location but this time i ordered it same place but the delivery boy don't want to deliver food. I don't know the address and he misbehaving with me and said that am on ur location and when i said this is not the location then cut the call and after that he cancel the order. Plz solve it.

My account was used by someone else from Bangalore. My zomato account is directly connected to my Paytm account and he may order form that directly. I know today only, he use it in past also.
In past he used for 3-4 times. May be he reached to my Paytm account through Zomato so may be cut some amount from that also.
And Zomato has no customer care service center to whom we can directly resolve issues, they have robotics chat box and I have fear that if I chat from that then hacker may delete all history and all that.
I am also complaining against Paytm that they should also provide for second verification when some other app is using there app.

Order id:[protected]
[protected]
[protected]
I need my refund soon i cannot wait any more. The zomatao executive and just been giving the reference number that's it. And now it's been almost 16 days on the go but there's still no sign of any refund in my account. Specially me being a student and studying outside, need to manage my spendings. And these kind of negligency from these services providers cause a lot of problems. Cause while paying the amount we pay it at once and if the restraunt cannot fulfill the order i just have to wait 7 working days to get back my money. And now it's been too long.

Email - [protected]@gmail.com

Account blocked

Just complained about bad food and offers and you blocked my account.
Very bad service.
I will complain about it in consumer forum.
Cheater company

Unblock my account . I had 275 credits in it.
You're really doing cheating.
Don't be so aggressive towards your customer . Unblock my account fast . i need to ordee

Please change and do something good for customer in case of refund, such # and rubish policy are there, if food is not ready and preparation have not started yet you should our money back if you can't then remove the option of cancellation, i lost my money because of this i have informed to restaurant also they also said that you must get refund and learn from swiggy to have a good customer image in world.
But now in helplessness i have to received my order forcefully. I lost my savings.

I am give a order by zomato on 24 jan after 1 minutes cancel this order. But zomato is not give my refund. The zomato say your order is ready. So how to possibly 1 minutes in ready in order. So the zomato is charged rs -336 for is my order and my order total is rs-336. The zomato is not refund my rs-346. Give my refund in my account.
My order number is-[protected]

Zomato gave offer using promo code next50 but when i actually tried using the same they denied the offer terming it was a glitch. I was assured that i can use it by zomato chat support but they changed xolors overnight and denied the discount. Seems like they are fishing for customers by posting fake offers which is causing a lot of problems. Im posting the screenshots which clearly depicts the way zomato changed their mind over night. If they are not willing to give us the offers why are they giving out such things which will attract customers and give them psycological pain.

Dear sir,

This is with refernce to order no [protected] dated[protected] at 6:57 pm which was cancelled within 2-3 minutes as payment option was selected as cash instead of paytm.

However, cancellation value of rs. 619/- is still appearing as previous balance. You are requested to remove the same as due to which i m unable to give new orders and whereas my cancellation was promptly made.

Regards

Amit-[protected]

Dear sir, I booked order jst ryt now and pay also from net banking but order not confirmed, why sir this happened 3 times with me .last time I booked 2 order of 27th January that day same issue, I lost total 152.5 rs.I request that please refund my money and improve service by zomato,
It is very hurtful for customer bcz customer have trust on your site that do pay before delivery, so notice this point always.

Please find the snap shots of messages received from Zomato. I am taking follow up since last two months but not receiving any reply from ZOMATO. I still haven’t received refund for two failed orders(Rs. 1417 & Rs. 1133). I am trying to call Zomato customer no. also but couldn’t able to connect. Very bad experience received from Zomato. Will not order anything in future.
We are facing this issue since last few months. But your team is not taking any action on it.

We order some food from zomato but this is not deliver at mention address. It went on other address. It's mistake by the zomato side now i required my refund back. When i compaint on contact number no perfect solution is provided by zomato side. This is not good way to satisfied to customer. I am attaching image that's answer is given by zomato office member

I had ordered a pizza from olivia on 27 jan 2019. So before ordering i had updated my address to juhu. (Previous address was khar west). But somehow the app didn't picked up the updated address and the delivery guy went to khar west for the delivery. So as the delivery guy could not come to juhu for the delivery he cancelled the deliver without even informing me and i was charged penalty because your (Zomato) didn't picked up the updated address

Hi, i had a long day and came home with full hunger. It was 11:30 i ordered food in punjabi affairs. Waited for an hour to get it, but it didn't. Contacted the support guy and asked for help. He said delivery boy not picking the call. I just told him that i want my money back. Then he cancelled the order without intimation. I asked as a matter of inconvenience caused because of delay in delivery i asked for refund. But support guys cancelled the order without intimation. I was hunger like anything. It became 1'o clock in the night. I did not have my dinner. Almost dying with hunger. Is this kind of service that zomato does? Make your customers starve with their services. Delayed delivery and brainless support people. Finally they ruined my dinner any my entire night. They give least value to the customer satisfaction. As a matter of inconvenience caused and made me hungry entire night because of zomato worst service, i demand a compensation of 20000 rupees.

I ordered 1 full biryani from shahi biryani. They provide two packets or biryani in 1 full plate. However zomato delivered me only one packet in 1 full biryani. When i had a word with resaturant, they clearly said that they have given two packets of biryani to the zomato guy...

I am trying to explain this to zomato support however they are not understanding...

Is there something that can be done at your end??

Contact for me : [protected]