Zomato Complaints & Reviews

This is related to my latest order in zomato, from hotel - tummy kitchen. I received a spoiled food, it had a bad smell and tasted sour. I raised the issue with your online support, which is the most annoying form of support you can provide. It's like talking to a bot which repeats the same set of lines to all my concerns.
I shelled out money from my pocket to get some quick food. You guys charged me money but provided with inedible food, which i had to throw away due to the bad smell coming out of it.
I want a refund of the amount i spent for the food. I inconvenience i had to face due to no food, what about that, how are you going to repay that?

Unrelated to this order, lately i feel the service of zomato has gone down terribly. I am a regular online food ordering person and have been using zomato since the beginning. But these days it seems zomato takes it's customers in a granted way. The quality of food, the delivery time, the support everything has gone down. You should go check the number of times i have had issues with zomato over the past few months which made me reach out to your support, you will understand. Oh, and btw, none of the times that i reached out to support, did my issue get resolved

Hi,

I am anjali mourya this side,

I have placed an order from zomato of pizza hut order has been not placed but the zomanto ppl have already deducted my amount from my google pay account, no food ordered and amount of rs. 122 on 8-2-2019 at 11:54 am getting deducted. Plz refund my money.

Kindly look into the matter at the earliest.

I ordered 4 idlis and 2 medu vada. It was for two people. As all o[censored]s know, the will be chutney and sambar.
I received only idli vada. Neither chutney nor sambar. It is impossible to eat idli vada without chutney or sambar. On complaining they returned rs.55. They didn't agree to cancel and return full money. What should i do with only idli and vada.
It was a meaningless solution.
Me and my mom were hungry and wasted more than an hour on unsuccessful arguments.
I'm really disappointed with zomato.
They were chatting, but not ready to talk over phone also.

Hello sir/madam,

The below attached order is not delivered from zomato and money also have been deducted but its reflecting in your application is delivered.. How it could be possible. I have not get any delivery and i want the amount back to my account. Kindly check all the attached screenshot for the same. I also called the manager many time, no one has responded my phone calls neither they get backed on messages. Please go through with the all screenshots attached below.
Request you to please help me out with this. If you need other information please reach me at [protected].

Thank you,
Himani

I ordered chicken briyani at suriya's multicousin restaurant in shollinganallur. Zomato app debited rs-69.50. But order was not placed at restaurant. Already my stomach was empty. Suddenly open the zomato application. Search lot of restaurants and select the food and confirmation. Next step going to be a debit card to pay my food bill. Put the cvv on mobile then showing razor pay zomato online jaipur and proceeded. But food is not confirmed in restaurant. No delivery and no place order

I ordered for food on 7th February 2019 at 9pm. The estimated time of arrival was 40 mins. It's been 90 mins and the delivery has not been made till now. The chat support is not cancelling my order even tough they didn't stick to commitments. This is the second time I am having similar issues. Their delivery services are very bad and should not be allowed to service anymore.

Myself Farooq from New Taj Restuarant located in Ulsoor, Bangalore. My Zomato manager Mr.Divyanshu Rehani says your weekly payment will be postponed to next week which is outstanding Rs.39000 /- . I request Zomato to kindly do the weekly payments on time. Please make sure I receive payments as Zomato partner on time. Kindly look into this matter seriously. Thank you.

I placed an order through zomato in kfc sco 100 sunny business center, chandigarh rd, kharar, punjab restaurant for an order of rs. 534 on feb 6, 2019 at 7.16 p. M. Money was deducted from my account through google pay, but order was not showing in zomato. I have also got message that payment is received by zomato. Please look into this and try to revert back money to my account.
Upi transaction id :[protected]

I ordered full plate chicken 65 from bhookha restaurant bhubaneswar through zomato on 6.2.2019 in my son name pratyush biswal at 8.49 pm. The marketing boy delivered half plate instead of full.. When contacted.. The hotel replied to wait.. But did not respond then. I send feedback to the restaurant to refund or send other half.. Why this nonsense activity.. Pls do needful. Either refund or send my full order.

I have ordered in zomato combo pack for rs133 and the order has not received, but i deducted money from my bank account... Refund my amount kindly.. I want my money back... So kindly refund it   replace all

I regularly order food on zomato. Whwenevr if any order is incorrect or incomplete or spillage issue i used to report it with a photo in zomato app's customer care chat. If they feel it appropriate, they would refund. After quite some complaints from about the orders they have blocked my account due to suspicious activity. Suspicious activities are complaining about multiple orders. Yes, i have complained because zomato or the restaurant service listed on the app have failed to pack it correctly or send correct order. Instead of taking the feedback positively they have blocked me from ordering anymore. I have written mails to them asking to unblock my account after reviewing my complaints. If there's anything that i complaint wrong then yes let me know and block. But all of sudden the blocked my account and refusing to review the complaints atleast. If i'm doing any suspicious activities why don't they review my complaints and then if there's anything not legitimate don't unblock the account.

Hello,
I just placed an order in kfc basavanagudi, bangalore. Amount got debited from my account but order is not placed.

I used phonepe to for this transaction. As soon as my order wasn't placed i raised ticket in phonepe and they reverted back that it's merchant that is zomato error

Can you please refund money back to my account.
Im very disappointed as regular customer of zomato. I also tried to raise support using zomato application but it's too slow and wasn't possible

Today i ordered fried rice and tandoori from zomato the order was not confirmed but money deducted from bank account. I report to the customer service but they are saying they dont recieve payment the payment got stuck in gateway.
I want to know when will my get refunded and or this incident im bit worried.
Plz help with my complaint as amount deducted is not small.
🙏🏻🙏🏻🙏🏻

I was a zomato rider n meri id kuch dino pehle band krdi gyi kyuki mujhe unsafe area ka order aaya tha nd maine jb call support pe call ki toh unka high call volume ki problem aari thi joki bahut common thi bss iss chote se issue ki vajah se meri id band krdi gyi
Maine zomato mei bahut acha kaam kiya tha bt... Zomato ne fir bhi meri id ban krdi nd 1 month ho gya hai mere security fees nd 1 week ka payout bhi nhi bheja abhi tk company valo ne
What the ### yrrr... A total harrament yrrr
My no. [protected]

Hi,

I am writing this to inform about an recent order that I placed with Zomato.
My order was returned stating that the delivery boy was not able to reach out and my phone was not answered in time.
The matter of the fact is since the order was placed with exact address details where the food needs to be delivered. The delivery person did not even make an attempt to find the house and deliver. Instead he kept on telling that my number is not reachable and returned the food to the restaurant (Not sure how true is that). When I contacted Zomato customer care, they replied with the standard automated reply stating as below. Please see the complete conversation detail as below

"Hi There,

We regret for a delayed response.

As per our records, your order was cancelled because we were not able to connect with you. Our logistics team and support team tried to contact you but the calls were not answered.

Due to this issue, a cancellation fee has been levied equivalent to the order value and we won't be able to refund the same.

Feel free to reach out to us in case of any queries / suggestions.

Best regards,

--
Bobby B
Zomato Online Ordering Team
Reach us at [protected]@zomato.com

How would you rate my reply?
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{#HS:[protected]#}

On Mon, Feb 4, 2019 at 8:01 PM IST, Sahil Samnotra wrote:
Hello,

I am writing this to inform about a recent issue with my order that I had placed.

Order Details- [protected]
My order was not delivered and it was cancelled stating that my number was not reachable. Also, a penalty was imposed and I was penalized stating that it was due to my number not reachable.

Concern here is-

1)When the complete address was mentioned with the House Number and all the necessary details, why an effort was not made by the delivery boy for door delivery. I did not see anyone ringing the bell or even a knock.

2) Even if the number was not reachable,
a) why there was no reattempt after few minutes. When I called your boy he said he returned the parcel back to restaurant.
Why did he not contact the security guard at the entrance to locate the address.

Please stop fooling around your customers and penalizing them for your poorly constructed business malpractices.

I urge your team to relook and investigate the case and provide a refund.
"

The services are worse than pathetic food delivered doesnt even look edible anymore and the picture would do as an evidence to the more than poor services provided by the this company. The food was delivered in a way where it isnt even recognisable the delivery persons attitude to add to it. He was rude and arrogant. It sums it all that the services provided by them is pathetic and poor.

I m working in zomato as a runner partner in area karnal haryana.
My issue is the company is hiering boys in bulk and orders provided by company is not fullfill.. If is the new comer comes the maximum orders gone to him the old runner partners are facing less orders.. Why this... I want a solution. I m coming to earn money not to sit free or watching faces of the people in front of me...

I had complained for past 2 orders where the meat i received was bad, i took photos of the uncooked meat and requested zomato for help for which they responded 'we will get back to you' after 2 days i got a refund if 45rs for a burger costing more than 100rs and the best part is that day night my account got blocked, the reasons for subsequent order complaint.

Zomato customer care is to actually help people, but look at what happened. Also due to this i am not able to use my zomato gold membership for which i had to pay an amount.

This is not at all reasonable and in case my account won't be unblocked, i'm seeking a refund for the money i paid for the zomato gold membership

I ordered a pizza on zomato which came with a pubic hair on it. On reporting to zomato. The customer care representative named rizwana failed to provide me with a refund for the highly unacceptable food that was delivered. They ate trying to rip off people with their unfair refund policy. This has to stop now. The refund policy has to be changed to provide with a refund.

I orderd and got money deducted.. I have confirmed with f n p cake allahabad that is my order confirmed or not but they said they did nt get the order. I just tried to customer care but they did nt respond. I m realy feeling helpless.. Now i m complaining with consumer complaint. So tgat i vmcan get my refund with this i hopw this will work in getting my money back