Zomato Complaints & Reviews

I happen to buy the zomato gold offer by paying 1200 rs. I have tried using at their listed restaurant and to my shock the restaurant had so many condition that using the zomato gold offer was like taking charity.

The zomato terms don't mention any items which are included or excluded hence we are at the mercy of the restaurant.

This is complete waste and i can say zomato has fooled me and many others.

I placed an order with chai point on 20th january on zomato mobile app. My order was rejected but i didn't get refund for that. Neither i receive any call nor any message from the delivery boy. Customer care service is by far one of the worst i have ever seen. I had to explain the scenario again and again. I have also sent mail to [protected]@zomato.com. Please proceed with the refund asap and also make your chat app bit customer friendly. I placed the same order with uber eats and got it delivered within 20 min. It's not the first time i am placing an order with zomato but it's not all good experience this time.

I ordered from subway through zomato on 20/01/19 and the payment was failed due to some error and the amount was debited from my account. I now want the amount to be refunded.in my account. Order was not placed at all.

Transaction details:
Trans. Id s94306120
Date 20/01/2019 remarks upiar/u3/refid/hdf16ad8f405a99435283c57c9e4e9c15fa -
Amount 143.22 (Dr

My order number is
Payust[protected] from zomato app
Txn#[protected] from restaurant sapper samma, patiala. Amount has been deducted from my sbi debit card but they didn't receive my order. Highly disappointed and highly helpless. Kindly take some action i am your regular customer even your helpline numbers are not being connected. Refund me the money.
I hope you are trust worthy

Hi team,

Order from simple restaurant.
Placed on 19th jan at 09:28 pm.
Id: [protected]

= i had ordered paneer and thai chicken curry today and i had an issue with food quality. The paneer was smelling and also when i tasted it was nasty and i am damn sure no one can eat this. I also gave a ring to restaraunt and explained him with the details but instead of listening to my issues he started to tell me that the food is good and told him repeatedly that this is not good and its smelly.

Also i had similar kind of food issue lat time as well where i had stomach issues next day after eating the food for below order amd also i wanted to know what all actions you took for the complaint i raises?

Order from burger king.
Placed on 17th dec at 07:12 pm.
Id: [protected]

And i have not received proper reply so please investigate

Date:20/01/2019

Hello sir, i ordered for food in zomato. But the package was spilled. So i complained to zomato with pictures. They responded and solved my issue. But next day i found that they blocked my account without any information. There are 32 credits in my zomato wallet. Zomato is not responding to my mails. I sent number of mails but they are not replying to my mails. I request you to look into the issue to be resolved.

Desirable resolution: help me to unblock my account.

Today on date 20.01.2019 we ordered 2 meals through zomato app and got only 1 meal. We compelled to miss our lunch and got embarrassed in front of the guest.
Order number [protected]
Zomato did not bother to arrange the delivery of remaining part of order and simply credited the remaining order amount as zomato credit.
Had a bitter experience.

Very degraded quality of food completely uncooked and uneatable. My issue is been handle by their so called quality control team and they havent reverted back since 20 days

When asked to their customer care executive they say it is not in our hand and it will take more time.

Very frustrated and disappointed with the way they are treating the customers. Utterly like beggers.

Hi,

My oder number [protected], one of the item was missing.
I want the refund in my bank account but they are not ready to refund the amount in my bank. They have refunded the amount in my zomato credits, which i don't want.
Amount :187/- only.
Earlier they have refunded to bank account.
This time they refused to refund to bank. This is not right, they should have an option of refunding to bank...

I placed my order with pizza hut from zomato at 4 pm and instantly i got a confirmation text and at 4:35 pm i got a call which said my order hadn’t been confirmed the whole time. I waited 2 hours for my order to be delivered. My order value is ₹588 and i’m gonna need a refund because this is not fair. This is not my fault. This is your fault and carelessness. I need you to give me refund for the price that i pay.

I had ordered a kadhai chicken from zomato from the restaurant shahi dawat from jyoti chowk but the delivered product was worst and non eatable. Please do action on this my mob no is [protected] my order no was [protected] but the food delivered was not appropriate please do action on this otherwise i am going to lodge a complaint on this for providing such a waste food.

Hi, had horrible experience with food from pappu chaiwalla order no.-[protected]
First now chicken kebab or chicken piece was present nd it was simple plain biryani wic i would hv got for 40 rs nd quality was substandard.
Why looting customer in name of offer
Also no kabab or chicken combo was present as promised so it's utter waste of money for me.

Food quality was so bad that even there were small stones present in the food, and also, it was maybe a rotten food.in deed i had got vomiting 2 days because of having rotten food... Food poisoning was there for me and had to take tablets etc.. I have given evidences so far it's not resolved. I need an explanation and a refund for all the bulls hit it happened

I am just inquiring about the food from zomato android app and unexpectedly made order. I was looking for a cancel order but i didn't get it. I just call to the restaurant and ask them to not make food for this order and restaurant man said ok.

Now when i check app it's showing the delivery man is assigned for the order so i again find the option to cancel food so the delivery boy doesn't deliver unwanted food. I just found cancel order and now they are not refunding my money.

Here is my order id:[protected]

There is a no way of final confirmation of order. I have called to restaurant to not make food and my money deducted and no refund.

This is not fair to the new customer. I will not recommend anyone to use zomato.

I ordered food (Paneer sabni tava rotli buttrr milk)
And one more thing that i get free of cost is a bug (Cockroach) in my butter milk.. Its a liquid so i easily found.. But what about sabji.. How do i know how the make. Never buy online anything.
I don't have full pic because i directly clicked from the app but i added screenshot of chat with customers care.. They even don't care about it. Not propper answer from them

I had ordered food at 10:26 pm serving time was 20 minutes but i was not received my food till12:00. My kids were hungry but i didn't received satisfactory response from zomato even my order was prepaid. One top of that the rider was switched off phone. After so much effort restaurant person was not pick up his phone & zomato helpline service didn't give satisfactory answer

I ordered food from kabab souq through zomato app at 7:48 pm, january 18, 2019. They were supposed to deliver the order within 40-50 minutes. I got the order at 9: 18 pm. It was 1.5 hours delay in their delivery.
I requested a refund from them, which was completely denied by zomato.
The bill amount was: 147.07/- inr
Order number: [protected]

I am regular customer of zomato app as i order thrice in a day through online delivery. I had mistakenly placed an order in chawla chicken restaurant and initiated cancellation of the same in the same minute itself through chat box, even informed the dilevery guy about cancellation, also i tried calling to the restaurant but nobody picked up the call... After 10-15 minutes zomato person is saying to me that you have to take the order and even after cancellation we will charge you the same amount of your order... Whenever you order next in zomato... I had a huge fight on phone regarding this illogical penalty and out of anger i had cancel the order and even after that i am getting the message that you have to pay the amount as fine because the restaurant had made the order in the meantime... That's what i was telling them to cancel the order and i can't understand how the restaurant had completed my order in 15 minutes and it was ready thats a cheat that zomato is playing with customers

I have ordered a meal which was delivered by swiggy with invoice of zomato, however i complained to customer care executive and instead of helping me he continuesly kept arguing with me.. I have provided the screen shots as well but he did not help me out. Attached are the details for reference.

Please have a look and do the needful as i am privileged customer of zomato i do not want to loose my trust or even my friends too..

Thanks
Shorya vats
Contact # [protected]

My account is debited but the payment in zomato is not completed and my order is also not completed

Let me explain in detail

I am ordering the food from restro burger point

The cost of order is rs.180 after applying coupn the cost of the final order become
Rs.100 and then the payment option came where i set the payment method to paytm upi and proceed but actually the payment was not completed and my was debited rs.100

So how can i get my money back

How can i get my money back?

Help me other wise i will have to call at your customer care number