Zomato Complaints & Reviews

Hello,

This is to bring your attention towards the utterly poor and disgusting service which your organisation showed today. My issue is that i had ordered total of 3 items from two different restaurants namely desi kitchen, lucknow and pop up joint, lucknow. I had placed my orders at 7:40pm and made the payment via paytm. My order numbers are - [protected] and [protected]. Restaurants accepted the orders and started preparing...

I ordered dry fruit shake and recieved half filled. I called the shop and they said that they have given full glass. I doubt the delivery guy.

Please look into it as it had happened once more in the past with burger.

Shop is:- lassi stop
11, 12, 80 feet road, behind reliance fresh, banashankri.

Delivery person name is: prabhulingayya
Mobile is: [protected]...

Hi team

i had bad experience in zomato, where they refunded my money due to unable to provide service bcoz delivery agent not available on new year night.. I not even received food and paid through online after that refunded amount in form of zomato credits i said okay and it's over now with out calling or any intimation blocked my account. After multiple mails also they are not responding, please unblock my account asap...

Food was never delivered on the mentioned address, when complained zomato care says driver called and because there was no signal on phone he never came to deliver, whereas the order was already paid. They cancelled my order took all my money as cancellation fee and told me to place a fresh order. As zomato their job is to deliver goods from restaurants and they charged me for not doing their job.
Order number: [protected]...

I ordered food using zomato on 31st december 2018, money deducted but food was not delivered. I asked about same in zomato support but i didn't get any response. Next day i again raised issue so they ensurd me that i received refund within 72 hrs. Now i contacted after more 80 hrs, so they said you are raising this issue late so you didn't get refund. As i didn't received food, give me refund.

Order no. [protected]
Payment...

I have recieved totally burnt chicken in my food order and they have just taken it so casually since past few months these ppl are not taking customer grievances and the reason they give is" quality control depends totally on restaurant and we cant do anything" what # is this than why do you list them. Its been 3 days and all they are saying is we will take feedback...

I have order from zomoto and the restaurant person called me and told me that we have cancelled your order and will not deliver it.
I have informed same to zomoto guys but they didn't take any action night my food is delivered nor i got my money back
This is the worst experience, at last i have to order again. They people making customer fool, customer has to wait for more then 2 hours and still no food and no money....

Order number : [protected]

The order was delivered with item missing
The delivery boy misbehaved and was threatening
Zomato order was delivered by swiggy rider
We felt embarrased in front of guests
We demand compensation of rs 5000/-
Also we want delivery of zomato be closed in agra as these company are forming cartel with swiggy

These company are considering users as their...

Hello,

This is in regards to the order ID: [protected] from Zomato.

I had deliberately informed Zomato's team to intimate the delivery guy to carry the change of 2000 bucks.
Turns out when delivery guy reached my house door, he didn't have any change.
Now I could have paid the order through the online mode of payment, right? But I chose the cash mode of payment because I needed change. If I had...

Date of the incident:01 jan 2019
I placed an order with kfc but the order was declined from the restaurant and the reason given for the same was: your cell was not reachable and i was charged 703.55 inr and when i asked the chat support executive about the address provided then he said that the address was not exact. However when i placed the order again for the same address it get delivered successfully.in this case how come the second...

Name - sohail khan
Restaurant name - urban zaika
Location - nagpur
Contact - [protected]

I had submitted my application to join zomato as food partner since last 3 months and they have approved my documents in meanwhile. But after that they have just vanished. After they told me that it will open in next week. That week went but they didn't. Next week went, but they didn't. Whole month ended but they didn't....

I am so apelled by the way they are treating customers they will dodge issue of burny food and delay your resolution saying we will vetify even when. I have sent pic and its clearly visible and still they will keep delaying and giving reasons. No customet call suport no senior to talk to. I dont know where is this company headed to.
Email
[protected]@gmail.com...

Order ID [protected]. I had placed a prepaid order of sweets worth Rs 676 from Zomato at 5:43 pm on Jan 3 '19 pm and was expecting the delivery in 20-25 minutes. To my surprise, I learnt after waiting for 40 minutes that my order has been cancelled and the amount is seized as the cancellation policy towards food delivery because my phone was unreachable and the boy was unable to contact me. It is completely shocking that why a delivery boy...

I've ordered with ID: [protected], this is BOGO ordered. I by mistake ordered something I requested you guys to cancel it. But you guys said this is not done as once order is placed on our platform then I cannot cancel. Then I said ok no problem, just make sure the ordered gets delivered on time. Now you guys have cancel my ordered with my consent. How could you do this. This is hypocrisy. I want compensation for this ordered as the thing...

Dear zomato team,

It's almost two weeks back i have placed an order which was cancelled your team and said that am going to get refund. Few days back i have received a mail to check the refund status from bank but there is no amount paid back to me, i wanted to know the status of this refund, waiting for your response.

Order id - [protected]

Regards
G. Shiva...

Order number [protected].after inordinate delay of order I received my food cold and stale .Also food quality was pathetic.curry was having fungus like texture with very bad smell . veggies were also not fresh .all in all very disappointing experience.

Kindly refund me my amount instead of credits.Zomato itself has admitted of foul and bad food quality.i won't be accepting anything less than refund in original mode of payment.br...

I placed a cash on delivery order today. The delivery person called me to get the directions to my place which i told clearly. Even the gps tracking showed that he was on my street but suddenly the order was cancelled by the restaurant saying that the delivery person tried to reach me once again but i did not attend. I did not even have a missed call from them. When i called the delivery person he was very rude asking to talk to zomato directly....

Dear sir, I am AarayanQureshi customer from zomato also swiggy..My logation West Bengal, Kolkata under Barasat city..today I confused one restaurant (Desi bites) showing Zomato exclusive for Zomato app other side at that same time swiggy app showing Desi bites newly added. So I am very very concerned, so I want to know what reason for exclusive show .....

Hi, last monday i has ordered 1/2 kg sweet in sri krishna sweets trichy, promo code offer price 137 only, but rs.262 debited in my account, hence i cancelled the order then quickly transfer my money in my account.   replace all...

I have tried ordering food from zomato yesterday night, i paid through online. The amount from my bank got deducted but the order didn't get placed. There was some random 503 error or something.

How do i get my money back? There's no order of mine which can be viewed. And how and where do i complaint?

Please do the necessary. Is there any number through which i can contact them?...