Zomato Complaints & Reviews

I ordered food from zomato on 31dec18. Order number [protected]. First they kept saying that it will be delivered soon, for at least 3 hours. It never got delivered. It completely messed up party at my place. Then i followed it up with them for refund for last 10 days but to no avail. They are saying contact their vendor for more details or getting order delivered now!! (It's placed 10 days ago).

Today at 3:12 pm i have ordered in dominos pizza through zomato app and did online payment of Rs. 208 through BHIM UPI.The amount was deducted from my bank a/c but it was shown as 'payment incomplete' in the app.I have called the restaurant and got to know that no order is placed as well.Kindly solve this issue and arrange to return the money deducted from my a/c.

T1- @zomatocare order id -[protected]
I ordered cake from brown sugar jaipur through your goodself at 9:50 pm and paid online. The time of order delivery was 10:30 pm but rider and your team did not deliver my order and cancelled it beforehand. I am continuously asking for refund because it was your fault that you did not deliver my food at my home. "my phone was not reachable" as claimed by your team but this was not the case. You did not call me at all and i was waiting for the whole time
I want a refund back to my bank account immediately. Or else i will file a police complaint along with consumer complaint at consumer forum.
No delivery boy arrived at my place nor call came. U simply cancelled it.
I wnt my refund back. Its ur fault only coz i again ordered another order at 10:55 pm the same food from the same place and it got delivered with proper response frm the concerned delivery boy. So i want my refund to my bank acct imedtely. @zomato @zomatocare order id -[protected]

Terrible service! I’ve ordered mutton biryani and what i’ve received is plain biryani rice with no mutton and the mirchi salan that comes along wasn’t sealed and was all open in the covering. Ridiculous customer service zomato does! 125₹ spent on something which was trashed rather than eating. Chuck it! They refuse to replace and refund. Some guy eats customers ordered food n packs n seals with zomato tape and the service these do is absolute #. Straight forward n rude. I think i will not leave this here. I expect 125₹ refunded immediately. I feel like i’m chatting with a robot who copy pastes or types the same in his own voice of words for everything that i say! What kinda a service is this? I need 125₹ to be refunded immediately! Not everyone is rich n can afford so much to pay online to order food when hungry. Thank you.

Hii.. I am kishor. I ordered in zomato ladt saturday but no placed and balance deducted in my debit card for this order. When i search zomato serivece centere and i called him and ask refunded inquiry. He told me give your account details and refunded now. Bt he did not refund and he deducted all money to my account. His ph no is [protected]. Please help me sir. Pls refund my money.

On 9th january 2019 there was a transaction from my paytm wallet which was unknowingly got deducted of amount ₹70. I don't know what was the order but it was not done by me. Also i didn't got any message or any order from regarding payment. I am attaching below the order no. For reference. Please convey this request as early as possible & resolve the issue. Thank you.

I had placed an order on Zomato from Empire Hotel on 8th Jan at 01:51 am #[protected] and it was canceled and returned because I did not respond to the calls. I think it was very unfair as the delivery executive called me at 2:26 AM and then the company called me at 2:39 AM but I called the delivery guy back at 2:44, it’s not even 10 minutes! By the time I had called him, he had already returned the order and said that he had to cancel it because he had called me a bunch of times, however, this is not true, he called only ONCE. Isn’t that a bit too hasty for a decision? I had clearly mentioned my apartment building name and number as well as the landmark but he didn’t even ring the bell. He simply reached downstairs and when I didn’t pick up his one call, he called the company and they canceled the order. I didn’t even get my money back due to the cancellation charges. How is any of this fair? If I didn’t respond within 15 minutes then it would be understandable but I responded within 8 minutes and yet I didn’t get my order. If I hadn’t answered the door then it would have been logical to cancel the order but without even entering the building he canceled it. Is this some sort of a joke? I was very very angry about this unfair treatment by Zomato. WHO DOES THAT? ONE CALL AND THAT'S IT? As you can see, I tried calling back at 2:43 but he had already returned the order till then.

Zomato uses any mistakes by customers to its best and start charging cancellation fees. Reached out to customer care in seconds and they said since you have pressed cancel you will be. Just wanted to reorder from Zomato credit (which I had got due to another pathetic experience)
Zomato experience and customer service is so pathetic and irritating....

I placed an order today with Zomato at 3:50pm and I was informed on the app that the order will be delivered by 4:48pm. At around 4:45pm I had a word with zomato customer care asking where is my order. They said that it will reach in about 10-15 minutes. I asked them to cancel the order but they declined it saying that we will not provide any refund for this. And since then, after every 10 minutes they jept saying that the order will reach in 10 more minutes. Finally I got the call from delivery boy saying that he's on his way to deliver the order at 5:35pm.

This is totally ridiculous... Right now... At around 3.05am a guy rang my bell... And said i am from zomato and came for delivery for food which we never ordered, is this your customer service to disturb a person at night and say address mistake... What the hell is this... Totally ridiculous staff behaviour... Very unhappy with your this kind of service totally dissatisfied.

Ordered food vide zomato order no: [protected] dated 08 jan 2019 from motimahal tadoor trail. Given the exact delivery address. Paid rs 673.79 through online banking. The delivery boy has tried to contact us but we were out of phone contact for some time. Then we contacted zomato support and were advised to lodge a complaint for refund. I contacted the delivery boy but he said that he 'book returned' the food. I contacted the restaurant but they said the food has not been delivered back to them. I wished every body new year wishes!!!
The whole cancellation was very quick and irretrievable. We went without food. Please refund the amount to have our faith back in your company.

Haridas

Ordered pizzas from eva's pizza marol using zomato app on 31st dec 2018. Made online payment but the order could not be processed... Yet my money was deducted.. Upon asking for refund zomato staff asked me to wait for 5 days and then wait for 2 more days.. Now its been more than 8 days but i have not yet received my refund... Zomato is not at all professional... Why are you guys not giving back our hard earned money.

I was ordering food from zomato from kings kitchen resturant but I wanted to cancle the order I called the resturant to cancle the same and they said that once they have accpeted the oder they can not cancle it as it leads to wastage of food .I HAVE TO SPECIFY HERE THAT I cancelled the food before 5 mins HOW CAN THEY PREPARE FOOD with 5 mins . So i messaged to zomato to cancle and they said they will charge Money in the next order, otherwise they will not cancle it . I.had no other option only to cancle so I said ok cancle . Now when I am ordering again they are charging 189 RS extra as cancellation charge.
Why should I pay the amount if I did not even receive the food because I cancelled it . They should have a provision to cancle the order within 5 mins at least . My concern is that I will not pay the cancellation amount, I know I agreed because at that time they were not cancelling my.order but this is not fair they are cheating the consumer.

It has come to my notice yesterday that zomato has charged me a cancellation fees of 2222rs for an order cancelled on 31st dec 2018. The cancellation was placed within 5min of placing the order from zomato app itself by the restaurant. Also to add there is no email notification that has been to sent, notifying me of the same. I have tried chatting with customer care but they havent been able to help me out with anything. I am attaching a screenshot of the order for your persusal, kindly look into this matter with urgency as i am not allowed to use the app without clearing my so called 'dues'. This is highly unprofessional and the 'dues' should be revoked as the restaurant could not fulfill my order, it is them who should be charged a fine as customer always comes first.

Order no - [protected], my name is akash ghosh.
Phone number - [protected]. Email id - [protected]@gmail.com
I have ordered two chicken fried rice from apna punjab... It was stinking... I talked to the agent... He denied help.. And said he will escalate the issue.. But i never got a response from escalation team. Even the same day... I talked to the owner of apna punjab... Owner said he will refund the full amount.. Still i didn't get any response from you guys. Can you please help me out with this

I ordered my food from the zomato which has a cost of ₹548.01 and the order wasn't eligible for cash on delivery as i applied a coupon on the order, as it was the first order from that profile. But the app showed me that the order was unsuccessful and it also charged me the cash from my paytm wallet. When the delivery contacted me, i then came to that the order was successfully placed and at that point of time i got a confirmation sms from the zomato, but i already ordered the same order from the other device as it showed me that the order was unsuccessful, so i cancelled the order and the company charged me whole ₹548.01 from my paytm wallet and now refuses to refund.

I didnot ordered the food but they certainly deducted my money from paytm app thereafter instead of delivering they cancelled this order on their own and also not refuse to gave refund on my order thus is totally fraud that happened to me I neither get food nor any money.I simply want a refund that it.

They automatically cancelled the order which was placed by them only and letter on they deducted my money too.this is very disappointing and annoying .kindly help me .I want justice.iwant my refund .
Order I'd is [protected]

Hello
Myself kunal choudhary,
My zomato account has been blocked and i have no idea why it is so. I have been mailing zomato since last 3-4days, and in return they are saying that your account is permanently blocked. I have also bought zomato gold. I spent my money on gold, and i am really upset from these kind of things that zomato has been doing. They are just upsetting their customers.
You can check my order history too. My mail id is [protected]@gmail.com.
I really want you to do something regarding unblocking my account.
Thank you

I have been using zomato and all of a sudden they blocked me. I am not sure why cause i have done nothing wrong. Now i am not able to use my gold account as well. Please get it unblocked as i am using the account properly.

I have already mailed [protected]@zomato.com but they are responsing properly. Everytime i mail they just reply back that system has blocked the account and they cant unblock it.

I ordered momos from dum spiro spero on 6th jan 2019. The momos were stale, had rotten smell and were broken completely. (Order number: [protected])

I asked the customer support person for a refund. I haven't received any resolution from them yet.

The only response i received from customer support is: our team is working on this and you'll get an email shortly. I haven't received any email from their end yet.