Zomato Complaints & Reviews

Placed an order by mistake on 16/1/2019. Within a minute informed zomato to cancel, but they refused saying it is their policy of non-cancellation.

I called the despatch immediately and told him the order is not needed. The despatch connected me to customer care and told them the same. They cancelled, but refused to refund.

I called the restaurant they confirmed order cancelled. The despatch did not pick the order. Still zomato says no refund policy.

The restaurant confirmed they will not be paid since order cancelled. But zomato still saying no refund policy

I placed following order online:order from hotel laxmi fast food veg non veg.
Placed on 17th jan at 12:18 am.
#[protected]. The payment was done online.

The delivery boy reached near my location. But was not comming to my doorstep. According to the hell chat the rider couldn't reach me. Even i called the delivery boy (Named mangesh according to zomato app), the number was busy all the time. Now after around 40 mins the order gets cancelled without any refund. When asked about the refund, help chat said-since the food was already dispatched, cancellation charge equal to order amount will be levied. Why should i pay the cancellation charge if i didn't cancelled the order myself and at the time also tried contacting the delivery person. Please resolve this. I want my refund

I have made order in zomato and i have made on line payment my order no is [protected] as i have not got any order delivered as your customer no is not responding after talking to restaurant they said that mr harvinder singh has taken your order from zomato but harvinder song was not responding any phone after taking money now you are making fool o[censored]s

In zomato services is very very bad, i m from vadodara gujarat. I give a one order angoori basudi from jagdish farshan ltd throw zomato on[protected]:00 am. After 12 o'clock i send a msg to zomato customer care.. And he check and he told yr order is cancled. Zomato can not delivered, why it payment early... I very disappointed to zomato service...

Had placed an order with zomato, for a veg triple schezwan fried rice at

Had ordered a veg triple schezwan fried rice from dynasty (Santacruz west) which is 10 mins away from my office through zomato. After waiting for an hour, i called the restaurant, to my surprise they informed me that they do not accept any orders through zomato. After that i reached zomato through their chat page. At the same time i got a call from zomato apologizing that they cannot delver this order. After chatting for quite sometime, they were only sorry for the incident. Later they, came up stating they have credited an amount of 124/- in my zomato wallet. I have informed them that their credit is not going to return my precious time and i am the one who remains hungry.
Shame on zomato!!!
This has not only wasted my time as well as the all the effort of the delivery guy who went all the way to the restaurant to collect the food and to give information to the back end team to please inform me about the same. But the back end team got back to me only after the delivery guy told them to. It had been ignored for the entire one hour.
Waste of time, money (They said it will be refunded with 2-7 working days) and waste of someone's energy and petrol.
I pity the delivery boys. You treat them like machines and not humans. Wake up zomato...

Ordered on 16th january 2019 from, tandoori chicken ramdevnagar ahmedabad through zomato.
Received message that the order has been confirmed.

Order was not delivered and the mobile number provided to contact was out of service.
The order tracking still shows that the order is "en route". This is after the delivery time has elapsed.

I want refund and on top of that compensation for keeping me hungry and causing me inconvenience waiting for the order...

I came from ofc and order food but after waiting 2 hrs they cancelled my order and i'm hungry and dying for food so i request you kindly take action against this company they are wasted my 2 hrs in the night after that i'm unable to eat food from anywhere

So i request kindly banned this company from india they are not a good company they are liers

Today I ordered food from Truly Punjab restaurant through Zomato.com and got the wrong food delivered when I contacted customer care through chat, they just didn't care to solve the issue. They just added Zomato credits into my account. I don't care about zomato credits. I paid in real money through online payment and I want my money back in same way. When asked for the same they denied it clearly and kept repeating that 'we have added zomato credits to your account'. I paid in real money and they are refunding it in virtual currency is cheating.

I don't want to reorder anything from Zomato and I want my money back in same way I paid.

Hi. I have been receiving call from zomato haryana number on my dad mobile asking for my wife. No. This has happened twice. The no in query is [protected]. Please take necessary actions and try to find out answer to it. Please note zomato should not call me or any of my family members without our consent. If this is noy addressed i will take further action. My contact-[protected]

I paid online for a delivery but it got cancelled as i was a little late to pick up my. Phone as the delivery boy arrived. We then called the delivery boy back, he did not receive the call and blocked us, we told the restaurant, they tried to reach the delivery boy but he did not pick up the call and was untraceable. We lost our. Delivery, it got cancelled and then we got the message that we will get the refund back within 10 days. Its been more than 10 days and we did not get any refund yet.
Kindly help us to get our money back.

Hi,

I made an order for double cheese margherita from domino's kharadi pune on 14th jan 2019 around 7 pm. 1st time i made payment through google pay but it didn't process the payment later i made 2nd transaction through googlepay again but again it didn't process the payment. 3rd time i made payment through payttm upi and the order was placed.
On zomato i can see the payment for 1st 2 tries is incomplete but the amount is been debited from my account.

Could you please help?

Regards,
Shruti

I had ordered paneer manchurian from the tibetan flavours on 14th jan at 09:02 pm.
Id: [protected] but received chicken momo. When called the restaurant they said they can't do anything about it and only if we order something else then only they will send us the correct order. Moreover we were not given any invoice n i have complain on the zomato support page not getting any support from zomato.

Unlike other days this time my order fpr domino's got placed in an outlet that was far from my location. The outlet cancelled it, which has not been updated on my end. They told me to contact zomato. I tried reaching zomato on their chat assistance and they only said hye, nothing after that. After 30 mins after my help me pls msgs they reply and say the same, pls contact the restaurant we don't manage the delivery. But it was a order problem. This is not the first time trouble with zomato orders and customer service.
Zomato order number - [protected]

Order number: [protected]
Ordered on 14th january 2019 from chickenlicious, malviya nagar through zomato.
Received message that the order has been confirmed.

Order was not delivered and the mobile number provided to contact was out of service. I could not reach out to them.

The order tracking still shows that the order is "en route". This is after the delivery time has elapsed.

I want refund and on top of that compensation for keeping me hungry and causing me inconvenience waiting for the order.

I gave a wrong address when I placed an order from Koko China, Kolkata. Upon notifying the issue to the zomato helpline, they gave me the delivery person's number and asked me to inform the change of address. I did as asked, and the delivery person said "okay! I will talk to zomato".[At this point zomato app says the delivery person has not even reached the restaurant to pick up the food]

25mins Later a zomato representative, calls me asks me to pick up the food from the wrong address[which is 30 mins away from my actual address.]. Otherwise, food will be cancelled and refund won't be given as 'food is out for delivery'.
BUT it was NOT out for delivery when I raised the concern.

I am attaching necessary pictures.
Please initiate a refund.

I placed an order around 10.pm of 14th jan from kick out the jams a bacon burger worth 180 RS my money got deducted from account n transferwd to zomato I have proofs I use phonepe for it so I have the receipt photo please I want my refund we workhard for it and you guys have been playing we come late from work and we have no time to cook so we decide to order from you guys and this happen very bad experience

I have made 3 payment yesterday during the technical issues as said by your employees in Zomato chat.
The payment has been successfully made through paytm but I didn't got the order as you mentioned for technical issues. I want my money refunded back for 3 orders from El Rancho yesterday in which my money was deducted. I am not able to see in my order section so I cannot get order id as well. I have been talking continuously to Zomato chat but I didn't find a resolution. Please solve this issue or else I have to go to Social media because I am pissed with Zomato now.

I have attached the screenshot of payment made to Zomato.

Email I'd from which order was processed was [protected]@gmail.com

Amount debited but order never processed
Hi,
I placed an order through the zomato app, on 13th Jan 2019 at 11:23pm. I did not get any confirmation. The amount was debited but the order still did not go through, and i cannot see the order in my history.

Order ID
ZTD19769076CCFF0076D

paytm
Wallet Txn ID
[protected]

i have also attached screenshots of the paytm transactions
1) the payment been made and deduction of money which is not yet refunded.
2) delivery boy who was assigned but he did not delivered the food, when i called him and asked why did he not deliver the food, he replied that the restaurant have denied giving the food.
Help me soon or else i will have to take legal procedure to go through to.

I request a refund to be initiated in this regard.amount debited but order never processed

This is regarding a scenario where i placed an order at around 11:15 pm on 13th jan 2019. while the order showed pending for a long time and did not materialize i contacted your customer care chat on the app and was kept on waiting without any result now today is day2 and no refund of my money has been reverted to my paytm account

the order number and other details are not shown on my side of the app as well
but i did recieve an update early in the morning around 8:20am that the order has been picked up by Mr arjun singh number [protected]. but the order was never recieved and its still showing pending on my app

further details of the order are
Restaurant Name: Vaishno Snack Corner
Time of order : approx 11:15 pm
payment timing on:11:19 pm (exactly on my payment details )
amount paid: 120Rs
paid to : Zomato media pvt ltd Order #ZTD193019F7E600A441A
wallet transaction id: [protected]
Phone numeber : [protected]

i have no other details regarding the order if you are not able to track the order you can track it through transaction made without a relevant order for that time period.

From last two or three order my order is not filled by you people and finally i came to see that my account was disabled by you. I am very disappointed with this i want to join zomato please activate my account.

I will be grateful to you if you provide me a chance to be a part of your zomato service as i am your regular customer

Account;[protected]@gmail.com