Zomato Complaints & Reviews

On 13 jan 2019, i ordered food from zomato app, the order was confirmed and the money was deducted from my paytm account but soon i found out that the order was not showing on the my orders section of the app so i contacted their chat support services and they didn't replyed me at all, i didn't received the food, i have paytm transaction receipt of payment to zomato, so please help me with this matter as their support services are very bad

I ordered some food from zomato. It hasn't confirmed my order not delivered. 5 same order were pending and not confirmed a single one. My 690 rupees (138×5 same order) has been deducted from my wallet. Neither order delivered nor money refunded. I want my all money back. I called on zomato customer care but no reply from there. I text to zomato customer service. But they are unable to reach. I m fed up with all this.. 1 hour has been wasted. So i decided to complain.

My name is priyanka kapoor... Without repeating this is like daily job they take my money and then never deliver my order when i call them they say my order is cancelled how difficult it is to inform in time so that we can make other arrangements.. My money never comes back on time.. Even the executive are like machines never apologize for what they do. I am a regular customer but still this type of behavior is repetitive...

I am a regular customer of zomato and valued this company very much, but one fine day they blocked my account and didn't have me any warning nor any reason, i just reported them that my order is not delivered.. They punished me for telling them the truth instead they should have a proper investigation system, i also have money in zomato wallet and they didn't even refund me that amount.
In short zomato have cheated me.. I am very disappointed with their unprofessional behaviour, i would like them to activate my account as soon as possible, or refund me the money i had in zomato wallet

So i was trying to place an order from zomato at 11:11pm, i chose 'simpl' as my payment (Pay later app) and pressed the 'place the order' button amounting 380.25rs (Using zomato coupon). The payment loading sign appeared and then the same 'place order' page came instead of 'your order is placed' page. I tried placing order 3 times by removing items and adding again before i couldn't because it said i can't use the coupon more than 3 times a day. I then checked my simpl payment history and found 380.25rs charge being charged to me 3 times! And then i checked zomato order history and found no order placed. I immediately contacted zomato and this is the conversation that took place and my main reason for filing this complaint. He said there was a technical difficulty on their side and that's why this happened, they told me to contact the restaurant (As you can tell clearly from the pictures) i contacted the restaurant (Tehal singh sector 22) and explained everything to them and they said no such order is placed and showing and told me to contact zomato about this. I told this thing in the chat but the troll or whoever is sending me those messages kept sending the same computer message over and over again. 30-40 mins later i get a call from the delivery guy saying he's assigned to delivery my items to me but in his app only my name and details are showing and no order details or items are showing in the app. Now i explained everything to him too and asked him to contact zomato and tell them everything including this chat problem and i'm yet to hear from the delivery guy or zomato. This is frustrating, rude and extremely stressful. All i wanted to do was order some food on lohri night to celebrate it. Instead i got in this loophole where i'm charged 380.25rs x3 times and my order isn't even placed and zomato chat is just trolling me and being unresponsive and absolutely not helpful for me. I don't want them to fire the guy doing it or something. I don't want to cost him his job, all i want is my refund, apology from them, compensation for the loss of my time, energy and money and a warning to the guy who was talking to me on zomato chat.

I ordered food from zomato the amount got deducted but neither did i receive the confirmation and neither did the order get placed after talking to the customer service they told me to contact the restaurant directly which i did and they told the error is from zomato's end so whom should i contact for such pathetic service and for the money that was charged.

Today i paid for an order from faasos for which after a 50% discount was of inr 95. I paid it from my paytm wallet. The payment was successful. But after one hour, the original price for this food item got deducted again from my paytm wallet on it's own. It was written, 'paid to zomato" for an order i didn't even make! How is this possible? This is really not done.

I sangeetha odred food from nakshatra inn panneer butter masala, kadai panneer and butter naan & ordered number is [protected]. I was really shocked to see such burned naans with out butter, there is no such way to replace my food in your app. As i trying to call your toll free number no number are working, and the delivery boy also. So cancel the order and refund my amount.

I received bad quality food from my order on zomato from a restaurant named gossips and chats in secunderabad. I reported the issue to the customer support on zomato. The customer service executive was least concerned with the issue and instead of solving my problem just told me that the concerned team will look into it and dusted off their responsibility. Zomato for one has the least responsive customer support and think that the customer would take no action and forget about their issues if they make them wait longer.

We ordered food from swad food n caterers by zomato which contained 4 thalis worth 65rupees each. The food was not upto the mark it was stale n dry. It tasted sour n was unacceptable. We are very unsatisfied with this kind of services n if it continues in future would lead us to stop using ur services.
Please take this under note n provide us with proper n apt compensation.
Waiting for ur reply!

Dear sir,

I mistakenly order ([protected]) one item for which i never ate. So i informed same to zomato team before acceptance of restaurant and they said we can't able to cancel your order and they said you will charge of around rs 500 and blah blah blah.

So if a person mistakenly order something then why they are not accepting the cancellation of order.

Thanks srinivas

I have ordered my kfc. They never called me. They said me they tried to call me and also rang my door bell. They lied. I was waiting at my door step waiting for their call. I did card payment. Zomato refused refund. I want my refund as this is totally not my mistake. Valet ate my order or what? Nonsense. Money is not a joke. I need my refund. As soon as possible

Dear sir,

Am writing this mail to explain my case and prove how cancellation charges levied unethically on my recent transaction.

I have ordered food from behrouz and cancelled the order but at the same time, the restaurant also not confirmed my order (See the screenshot below). I have not received my refund as your policy allows me full refund before restaurant confirm the order. Am regret to inform you that even after several follow ups am not contacted by anyone through phone call or not provided any contract number for me to talk to your team.

Request your intervention and help me to get the refund.

I placed an order on 12 jan 2019 & paid rs 395 from sbi netbanking at 23:34 pm (Ist). Reference no. For transaction is "igafeeqbn9". The amount got deducted from my account but the order pwas not placed, as confirmed by budha treats restaurant. I waited for sometime thinking that zomato will intimate me that payment will be reversed but nothing of that sort happened. Your app and customer care numbers are not even working. No action has been taken...

Hi i have ordered food on 13/01/2019, from "jaganath hotel and restaurant", jp nagar bengaluru, food quality and quantity was worst. So i reached out customer care for help, i paid for order is 90 rupees they refunded only 22.5 rupees as zomato credits, and they didn't give proper explanation to difference amount. I need my justice for difference amount. And the same mistake happening second time.

I ordered 6 rolls in two different orders. 1 for : 3 malai tikka rolls another for,
2 chilli chicken rolls, for which i made a payment through my yes bank debit card (Details saved with me)
After waiting for the routine time, just 2 rolls were delivered by mr. Balwinder
On enquiring about the rest, i was told by my rolls that they had delivered 5 rolls from their kitchen to the delivery boy. On talking to balwinder he told that the two rolls were the entire order that he was asked to deliver.
It has happened earlier as well with chaurasiya paan where one of my paan's went missing and was not responded by chaurasiya and somehow i ignored it, probably because of a smaller thing. But with today's happening i feel "cheated" as a customer. Besides losing my money i had to cut a sorry figure in front of my guests. Have lost faith in your company and probably the "last order" with zomato and my rolls.

I had placed a order but order was declined by restaurant and we called restaurant and they confirmed that they can't take order.. But zomato people are not ready to refund they are saying that they are taking amount as cancellation charge.. But restaurant people confirmed that they haven't delivered anything for that order.. Without delivering food why they are charging cancellation charges.. I want refund immediately... Y i have to pay without taking the food or cancelling the order...

The details of the order is mentioned in the screenshot. Kathi junction, sector 62, noida, (Up) restaurant delivered food with the lesser quantity than the mentioned one. They stated the order quantity is 750gms whereas the delivered food weighed 730gms including the packaging box, the salad and the chutney. Moreover there was no bill with the delivery. The customer care was forcing me to accept the delivery which is unacceptable. Much disappointed.

I placed the order at 8.26pm on 12th jan 2019. I got a message later saying that the order would be delivered in 20 minutes. But by the time order was delivered it was 9.40 pm. To top all this off, their tracking is inaccurate. The updates don't reflect in your mobile and at times you can't even reach the customer support team.

Ive had multiple instances where my order from dominoes through zomato failed. To top this off when i was finally able to reach the customer support, they were pretending like this was a one time issue wherein i had encountered two huge issues on the same day...

Absolutely useless support from the executives. They just keep asking you to wait 20 minutes.

I have order food on 11.01.2019
But the restaurant was not giving confirmation of order till 10 mins
I was getting late coz i have to board a train

So in zomato apps chat i have text them that i m getting late pl cancel my order as it's not confirmed by restaurant after 10 to 12 mins

So after 16 mins chat guy was telling me that your order is confirmed

I have asked chat guy that give me time of order confirmation but he is not giving me.

But i have screenshots here pl check it out

Kindly resolve my problem of payment refund

Thanks,