Zomato Complaints & Reviews

We order the food from anand vaishno dhaba from uttam nagar on 23 dec 2018 and but quality of the food is not same as we order the food everytime from same dhaba by swiggy and boxes were not sealed by your zomato tempared tape as u said., boxes were sealed by normal cellotape and your services not satisfactory and you should be close your app.
From tarun mittal...

Zomato is such a fraud. I ordered food from zomato and they didn’t deliver the food. The delivery person refused the delivery and they do not even have a complaint number to talk with. They are cheating people, the delivery boy that they have are all useless, no manners to talk!

I want to file a complaint against the online fraud they are doing to people!

You guys are making money by simply cheating people....

I have ordered pizza today at 5:30pm from "order by zomato" app for rupees 679... After 15 minutes i got a call from dominos that they can not deliver my order so they are cancelling this order. I talked with zomato chat support and they didn't even helped me. I am very frustrated now.. Please help.

Order number - [protected]

Thanks
[protected]...

I have ordered briyani and i was waiting for nearly one hour. After that restaurant says the food is over. But my money is deducted. I asked delivery person to cancel my order. They too cancelled it but still they didn't refund my money. No customer care numbers are working. Very poor support. I have called one customer care number but they are not picking up. Really poor service. Kindly help me to refund my money...

I had ordered on 2-12-18, dish - special biriyani from hungry birds, kakinada
And the 1st order coupon out of 150 the coupon had not applied
The delivered boy is gandham sanjeevi his mobile number:[protected], he took the image of the damaged dish and he told that they will return the amount till now they didnt transfer into my account please send the amount as early as possible.

A. Chakravarthi.
Mbl no:[protected]...

Restaurant confirmed food is not prepared and also delivery guy didn't tell me that he has the order or not. I mentioned clearly that if order is not prepared then cancel if not don't.

Now not getting response from anyone. Neither i got my money back nor got food. Now the customer care team are telling food was prepared. While canceling they didn't tell anything.

I was my money back...

Sir mera naam ranjan shah hai
Maine zomato se 2 punjabi kadi ka home delivery ka order place kiya tha lekin mujhe order delivered hua nhi aur message aaya ki aapko order delivered ho gya hai aur maine support chat karke bataya to wo bol rhe hai ki aage complaint karna hai to complaint do. Wo bolte hai ki mujhe restaurant jaakar order pick karo
Maine restaurant phone kiya to wo bol rhe hai ki order zomato ki taraf se rider aa...

I ordered dinner for me... But after i competed payment process... They (Zomato) cancelled my order. Rs - 263.4 deducted from my account but i didn't got ordered food. I asked a zomato boy, how can i get back my money and he said i'll get my money within 24 hours. But i didn't got my money yet. It's embracing... Send my money to my paytm wallet..
I have some screenshots to how prove how they deducted money from my paytm wallet....

Dear sir
I m order on today still 22/12/2018 on my mobile app mobile no [protected] of rs 80. Payment received by atmo technology video red no. Red no.[protected]igafagugf4 by my bank sbi. But when after payment not back to server zamato and order not completed. So plz refund my rs. 80 in my account.
I m highly thak for u.
Ramanpreet singh
[protected], [protected]...

Dear sir..

I have a small wedding photography business. & this is wedding season going on therefor i worked hard till late night. No time to eat food. This is the reason i ordered my food last night on zomato. Around at 10 pm.
When i ordered on ur app. I realized that something wrong with ur payment management still i go further step just bcz i was very hungry. I ordered deduct rs.400 from my paytm account. Suddenly...

The company cancelled the order on their on and fined me with the entire amount of order. I only requested if the order could be delivered late or if i could pick the order on my own. The restaurant had no problems but zomato cancelled the order and denied refund. This is fraud and malpractice. Now no body from zomato is ready to talk to us as they already have our money. We got a call from a number[protected] saying we will look into this...

Order no: [protected] from zomato
Restaurant: surya restaurant
Location: hyderabad
I order for gongura biryani but they sent normal biryani immediately i informed zomato but these people didn't reply me i was disappointed and i didn't ate the food and the food quality is worst so i throwed but later zomato people texted me to send photos of the food. I said i don't have but they are very are ride and saying we can't help....

Ordered through zomato app on december 21, 2018 at around 9.34pm in begur road, bangalore. Transaction amount 408.50. Order id ztd18a83e53503d5954f. Paid via paytm. First time the transaction was shown successful in paytm money (408.55 rs.) deducted from account, but in zomato, the order was showing unsuccessful. It showed that payment failed and was asking to pay again. So, i paid again via card. This time also money got deducted. After...

I ordered food on 21.12.18 (8.20 pm). But after long waiting restaurant not confirmed my order no delivery man arranged for my order for more than 2 hrs. I complaint at customer care. They promised to make a faster delivery.. But same no response. I requested to cancel this order do atleast we can dine somewhere. But company said we will impose penelty if you cancel.
My question

Can you eat food cooked/ packed before...

I had ordered momos around 10 pm at night. For more than an hour, i waited. Once zomato showed that order is out for delivery, i sat and tracked down the delivery boy and he was going to different places instead of coming to my place. I connected with the customer care chat and they said the deliveru guy is 4kms away and will reach soon. Later the customer care became irresponsive and displayed this message for my every query - 'due to a...

Today i have ordered the food for delivery but by mistake it goes on pick service since it was not near my place i was unable to pick it... Hotel members was also unable to sending it too... But unfortunately i have paid for it... I haven't pick up the parcel cz its too late n hotel was almost reached to its closing time.. Dear service center pls contact me on [protected]... N resolve my issue... Since i have paid for this... Available some...

Dear zomato team,

I have placed a order today and i came to know your rider is not available near by restaurant to get my order, after discussing with your chat support i visited restaurant to pickup my order when i reached restaurant i came to know that your executive didn't gave any intimation to restaurant person that am going to collect my order and he didn't gave me any acknowledgement to collect the order. After waiting...

Ordered through zomato app on december 21, 2018 at around 8:53pm in barrackpore, west bengal. Paid via phonepe. First time the transaction was shown successful in phonepe, money (120rs.) deducted from account, but in zomato, the order was showing unsuccessful. It showed that payment failed and was asking to pay again. So, i paid again via phonepe. This time also money got deducted. After some time, the order was showing successful in zomato...

I have ordered in AK's taste well. Paid the bill. That delivery boy not even called me atleast a single time. He is telling the nonsense that he is tried calling. I was tracking the order all the time.. when I was calling him he is busy with another call. I not even cancelled my order.. that guy is telling that I cancelled my order. Then I contacted the customer care. They dint resolve my issue. And they are not refunding my amount.. this...

I have ordered 2 dominos pizza on zomato (order no : [protected]) today. They have accepted my paytm payment and i have not received my order. they are saying its already delivered. the customer service is of no help. The person who is replying my texts as customer care even threatened that I will be penalized on my next order. Please help me. I am afraid the delivery guy ate my PIZZAS on the way. They have not even initiated my refund after...