Zomato Complaints & Reviews

Hello,
I made order on 31/12/2018 and my order no on zomato is "[protected]" after ordering my money has been deducted from my account but order was cancelled by zomato. I made requst from zomato to refund my money but alredy 6 days has been passed on but i have not recived my money back. So many time i used to chat with zomato consumer number but they took no steps for this,
Just before this order i also order daal with zomato but they delivered me food with lot of spicy material that i couldnt eat it and at that time my ordered money of rs 106 was also going waste.
So every time zomato plays with consumer and unable to resolve any problem.

I have ordered paneer toofani...2lachcha paratha...2missi roti.. Ndd 4 tanduri roti...in my order tanduri roti is missing.. Ordered to chhabra pure veg and restaurant malviya nagar... Kindly take action against my complaint... Yours thankfully dr ayush saini... This is so unethical and pathetic... U should take serious action against such practises otherwise after a time no one will order food from zomato as it's performance is getting pathetic day by day... Quality is degrading and customer satisfaction is nil... Hopeless performance zomato... Need to be improved

I am paying in zomato app vaya my google pay a/c rs 589 rupees but my order was rejected so plz give back my amount plz very arjent

I ordered food from heaven's kitchen through zomato. The food delivered was smeeling and had to throw the entire food. I have asked for the refund from zomato and they are still working on it.
How can any one compromise with the food that will cause serious health issues such restaurants should be blacklisted.
I had even tried to call the restaurant heaven's kitchen (Kalkaji new delhi) but they told that it's not their responsibility.
They told that since i had ordered from zomato it is zomatos responsibility

Hi,

1. On 03 jan 2019, for my order with zaitoon, amount rupees 141.00 was deducted twice through zomato.

Date (Value date) narration ref. No. Debit
03-jan[protected]jan-2019) to transfer
Inb zomato media private limi [protected]igafcmviw4 141.00
03-jan[protected]jan-2019) to transfer
Inb atom technologies ltd [protected]igafcmuya9 141.00

2. On 06 jan 2019, for my order with zaitoon, amount rupees 301 was deducted twice through zomato.

Date (Value date) narration ref. No. Debit
06-jan[protected]jan-2019) to transfer
Inb zomato media private limi [protected]igafczfaj7 301.00
06-jan[protected]jan-2019) to transfer
Inb atom technologies ltd [protected]igafczeod7 301.00

Kindly revert these amounts rupees (141+301=442) to my account asap.

Regards,
S jamal mohammed

My account is disabled and u have 374 rs in my wallet... What the hell... I[censored] wil not reactive my account then credit my another account with 374 rs... I want my money back or reactivate my account or credit my another acc wd 374 rs or credit my paytm no wd 374 rs.. [protected]... Very bad experience with zomato... First you refund my money then deactvate my account... This is not the way to handle customer... Disgusting... First you refund my money then deactvate my account... This is not the way to handle customer... Disgustingfirst you refund my money then deactvate my account... This is not the way to handle customer... Disgusting

I have ordered from sethi bhojnalyi on 3jan in night and my amount of rupees 89 got deducted and i didn't even get the food delivered to me. I waited for almost an hour to get the food delivered but still i didn't get the food.
Kindly please refund my amount. I hope you read my complaint and solve it as soon as possible. Please refund my amount of rs 89.

Thanking you
Aman

Hello team,

I spoke to many people regarding this issue but still did not get the fix. I placed the order on 4th jan at 12:25 for 916.57 rs. Which was the pre paid order. Restaurant was pan pan. We waited around 90 min and then got the order. Food quality was really poor and food was completely ruined. We called zomato and restaurant peeps they asked us to wait and hung up the call. I raised the complaint next day through customer service chat window. That reps also asked me to wait and still no fix. I order several time from zomato but this servuce was the worstest. I will log a legal complaint because this is not the customer service. You guys take money for nothing. Your staff is nit at all co operative. If you cant help your customer why are you runnung the customer aervuce desks. I want my credit back asap. If you dont want us to do something about it seriously.

Regards,
Kiran
[protected]

Hello,

This is to bring your attention towards the utterly poor and disgusting service which your organisation showed today. My issue is that i had ordered total of 3 items from two different restaurants namely desi kitchen, lucknow and pop up joint, lucknow. I had placed my orders at 7:40pm and made the payment via paytm. My order numbers are - [protected] and [protected]. Restaurants accepted the orders and started preparing the order. Before the delivery guy was on the way to deliver the order, i had called them saying that the address which i mentioned is a bit distant from my current place (To be exact 2 kms, road continuuing to the same lohia path) and they agreed to deliver on my present address. But even after waiting for an extra hour, i got to know that my orders had been cancelled.

This made me utterly disappointed and frustrated. Nobody from the support team come forward to solve my query. So, i sincerely urge you to refund my hard-earned money of total of rs120 in addition to the compensation as a token of apology that this kind of pathetic service won't happen in future.

In addition to that, i'm attaching the screenshots of the orders.

Thanks and regards.
Mohammad asfar afzal
[protected]
[protected]@gmail.com

I ordered dry fruit shake and recieved half filled. I called the shop and they said that they have given full glass. I doubt the delivery guy.

Please look into it as it had happened once more in the past with burger.

Shop is:- lassi stop
11, 12, 80 feet road, behind reliance fresh, banashankri.

Delivery person name is: prabhulingayya
Mobile is: [protected]

Hi team

i had bad experience in zomato, where they refunded my money due to unable to provide service bcoz delivery agent not available on new year night.. I not even received food and paid through online after that refunded amount in form of zomato credits i said okay and it's over now with out calling or any intimation blocked my account. After multiple mails also they are not responding, please unblock my account asap as i want to order more. Without my permission only they blocked my account which is unacceptable, i was totally shocked by the zomato's gesture. Please don't be so aggressive on customers. My zomato account name is [protected]@gmail.com

Food was never delivered on the mentioned address, when complained zomato care says driver called and because there was no signal on phone he never came to deliver, whereas the order was already paid. They cancelled my order took all my money as cancellation fee and told me to place a fresh order. As zomato their job is to deliver goods from restaurants and they charged me for not doing their job.
Order number: [protected]

I ordered food using zomato on 31st december 2018, money deducted but food was not delivered. I asked about same in zomato support but i didn't get any response. Next day i again raised issue so they ensurd me that i received refund within 72 hrs. Now i contacted after more 80 hrs, so they said you are raising this issue late so you didn't get refund. As i didn't received food, give me refund.

Order no. [protected]
Payment paid: using paytm

Kindly solve my query as soon as possible. Thanks.

I have recieved totally burnt chicken in my food order and they have just taken it so casually since past few months these ppl are not taking customer grievances and the reason they give is" quality control depends totally on restaurant and we cant do anything" what # is this than why do you list them. Its been 3 days and all they are saying is we will take feedback

I have order from zomoto and the restaurant person called me and told me that we have cancelled your order and will not deliver it.
I have informed same to zomoto guys but they didn't take any action night my food is delivered nor i got my money back
This is the worst experience, at last i have to order again. They people making customer fool, customer has to wait for more then 2 hours and still no food and no money.

Order number : [protected]

The order was delivered with item missing
The delivery boy misbehaved and was threatening
Zomato order was delivered by swiggy rider
We felt embarrased in front of guests
We demand compensation of rs 5000/-
Also we want delivery of zomato be closed in agra as these company are forming cartel with swiggy

These company are considering users as their property and mistreating us. Robbing us of our money.

Hello,

This is in regards to the order ID: [protected] from Zomato.

I had deliberately informed Zomato's team to intimate the delivery guy to carry the change of 2000 bucks.
Turns out when delivery guy reached my house door, he didn't have any change.
Now I could have paid the order through the online mode of payment, right? But I chose the cash mode of payment because I needed change. If I had to pay for the order through online mode of payment, I could have applied the Tasty coupon and availed the discount.

But since Zomato's agent did not have any change, I should have gotten the same benefits as Zomato had left me with no option but to pay through online mode of payment.
But Zomato's team was so uncooperative that they didn't let that happen.
Also, to add more to this misery, they took my order back!
This has been one of the worst ordering experiences and I hate to inform you but I won't be using your app again and will intimate about this issue in my social circle too.
I want strict action to be taken against the company and employee who was handling my case.

Please find attached screenshots as proof of my complaint.

Cordially,
Rohan Maini
+91 [protected]

Date of the incident:01 jan 2019
I placed an order with kfc but the order was declined from the restaurant and the reason given for the same was: your cell was not reachable and i was charged 703.55 inr and when i asked the chat support executive about the address provided then he said that the address was not exact. However when i placed the order again for the same address it get delivered successfully.in this case how come the second time they got the address right.
Secondly, when i mailed them the below description:
Whenever my cell is not reachable and someone tries calling me at that time then when my cell finds network i get a message saying that this number tried calling you at that time.in my case i did not get any such message till now. If possible kindly provide me the screen shot of the delivery boy's cell phone as a proof that he tried calling me.
They again gave me the same old stuff that you were not reachable and you were charged for the canceled food as per their new policy. They are not even ready to provide proofs.

Name - sohail khan
Restaurant name - urban zaika
Location - nagpur
Contact - [protected]

I had submitted my application to join zomato as food partner since last 3 months and they have approved my documents in meanwhile. But after that they have just vanished. After they told me that it will open in next week. That week went but they didn't. Next week went, but they didn't. Whole month ended but they didn't.
It's been more than 2 months now but they didn't open my shop yet. I am not at all satisfied at their service, i am terrified with their this gesture. They should answer me for this! I have been through a lot during this time and i don't want to waste any more time!

They even took registration fees from me. But they didn't bug an eye even after it. I have been through enough suffering now i don't want to suffer anymore. If they do not start my restaurant within this week i'll post about their fake promise on all social media platforms.

I am so apelled by the way they are treating customers they will dodge issue of burny food and delay your resolution saying we will vetify even when. I have sent pic and its clearly visible and still they will keep delaying and giving reasons. No customet call suport no senior to talk to. I dont know where is this company headed to.
Email
[protected]@gmail.com