Zomato Complaints & Reviews

I had placed an order on Zomato from Empire Hotel on 8th Jan at 01:51 am #[protected] and it was canceled and returned because I did not respond to the calls. I think it was very unfair as the delivery executive called me at 2:26 AM and then the company called me at 2:39 AM but I called the delivery guy back at 2:44, it’s not even 10 minutes! By the time I had called him, he had already returned the order and said that he had to cancel it because he had called me a bunch of times, however, this is not true, he called only ONCE. Isn’t that a bit too hasty for a decision? I had clearly mentioned my apartment building name and number as well as the landmark but he didn’t even ring the bell. He simply reached downstairs and when I didn’t pick up his one call, he called the company and they canceled the order. I didn’t even get my money back due to the cancellation charges. How is any of this fair? If I didn’t respond within 15 minutes then it would be understandable but I responded within 8 minutes and yet I didn’t get my order. If I hadn’t answered the door then it would have been logical to cancel the order but without even entering the building he canceled it. Is this some sort of a joke? I was very very angry about this unfair treatment by Zomato. WHO DOES THAT? ONE CALL AND THAT'S IT? As you can see, I tried calling back at 2:43 but he had already returned the order till then.

Zomato uses any mistakes by customers to its best and start charging cancellation fees. Reached out to customer care in seconds and they said since you have pressed cancel you will be. Just wanted to reorder from Zomato credit (which I had got due to another pathetic experience)
Zomato experience and customer service is so pathetic and irritating.

I placed an order today with Zomato at 3:50pm and I was informed on the app that the order will be delivered by 4:48pm. At around 4:45pm I had a word with zomato customer care asking where is my order. They said that it will reach in about 10-15 minutes. I asked them to cancel the order but they declined it saying that we will not provide any refund for this. And since then, after every 10 minutes they jept saying that the order will reach in 10 more minutes. Finally I got the call from delivery boy saying that he's on his way to deliver the order at 5:35pm.

This is totally ridiculous... Right now... At around 3.05am a guy rang my bell... And said i am from zomato and came for delivery for food which we never ordered, is this your customer service to disturb a person at night and say address mistake... What the hell is this... Totally ridiculous staff behaviour... Very unhappy with your this kind of service totally dissatisfied.

Ordered food vide zomato order no: [protected] dated 08 jan 2019 from motimahal tadoor trail. Given the exact delivery address. Paid rs 673.79 through online banking. The delivery boy has tried to contact us but we were out of phone contact for some time. Then we contacted zomato support and were advised to lodge a complaint for refund. I contacted the delivery boy but he said that he 'book returned' the food. I contacted the restaurant but they said the food has not been delivered back to them. I wished every body new year wishes!!!
The whole cancellation was very quick and irretrievable. We went without food. Please refund the amount to have our faith back in your company.

Haridas

Ordered pizzas from eva's pizza marol using zomato app on 31st dec 2018. Made online payment but the order could not be processed... Yet my money was deducted.. Upon asking for refund zomato staff asked me to wait for 5 days and then wait for 2 more days.. Now its been more than 8 days but i have not yet received my refund... Zomato is not at all professional... Why are you guys not giving back our hard earned money.

I was ordering food from zomato from kings kitchen resturant but I wanted to cancle the order I called the resturant to cancle the same and they said that once they have accpeted the oder they can not cancle it as it leads to wastage of food .I HAVE TO SPECIFY HERE THAT I cancelled the food before 5 mins HOW CAN THEY PREPARE FOOD with 5 mins . So i messaged to zomato to cancle and they said they will charge Money in the next order, otherwise they will not cancle it . I.had no other option only to cancle so I said ok cancle . Now when I am ordering again they are charging 189 RS extra as cancellation charge.
Why should I pay the amount if I did not even receive the food because I cancelled it . They should have a provision to cancle the order within 5 mins at least . My concern is that I will not pay the cancellation amount, I know I agreed because at that time they were not cancelling my.order but this is not fair they are cheating the consumer.

It has come to my notice yesterday that zomato has charged me a cancellation fees of 2222rs for an order cancelled on 31st dec 2018. The cancellation was placed within 5min of placing the order from zomato app itself by the restaurant. Also to add there is no email notification that has been to sent, notifying me of the same. I have tried chatting with customer care but they havent been able to help me out with anything. I am attaching a screenshot of the order for your persusal, kindly look into this matter with urgency as i am not allowed to use the app without clearing my so called 'dues'. This is highly unprofessional and the 'dues' should be revoked as the restaurant could not fulfill my order, it is them who should be charged a fine as customer always comes first.

Order no - [protected], my name is akash ghosh.
Phone number - [protected]. Email id - [protected]@gmail.com
I have ordered two chicken fried rice from apna punjab... It was stinking... I talked to the agent... He denied help.. And said he will escalate the issue.. But i never got a response from escalation team. Even the same day... I talked to the owner of apna punjab... Owner said he will refund the full amount.. Still i didn't get any response from you guys. Can you please help me out with this

I ordered my food from the zomato which has a cost of ₹548.01 and the order wasn't eligible for cash on delivery as i applied a coupon on the order, as it was the first order from that profile. But the app showed me that the order was unsuccessful and it also charged me the cash from my paytm wallet. When the delivery contacted me, i then came to that the order was successfully placed and at that point of time i got a confirmation sms from the zomato, but i already ordered the same order from the other device as it showed me that the order was unsuccessful, so i cancelled the order and the company charged me whole ₹548.01 from my paytm wallet and now refuses to refund.

I didnot ordered the food but they certainly deducted my money from paytm app thereafter instead of delivering they cancelled this order on their own and also not refuse to gave refund on my order thus is totally fraud that happened to me I neither get food nor any money.I simply want a refund that it.

They automatically cancelled the order which was placed by them only and letter on they deducted my money too.this is very disappointing and annoying .kindly help me .I want justice.iwant my refund .
Order I'd is [protected]

Hello
Myself kunal choudhary,
My zomato account has been blocked and i have no idea why it is so. I have been mailing zomato since last 3-4days, and in return they are saying that your account is permanently blocked. I have also bought zomato gold. I spent my money on gold, and i am really upset from these kind of things that zomato has been doing. They are just upsetting their customers.
You can check my order history too. My mail id is [protected]@gmail.com.
I really want you to do something regarding unblocking my account.
Thank you

I have been using zomato and all of a sudden they blocked me. I am not sure why cause i have done nothing wrong. Now i am not able to use my gold account as well. Please get it unblocked as i am using the account properly.

I have already mailed [protected]@zomato.com but they are responsing properly. Everytime i mail they just reply back that system has blocked the account and they cant unblock it.

I ordered momos from dum spiro spero on 6th jan 2019. The momos were stale, had rotten smell and were broken completely. (Order number: [protected])

I asked the customer support person for a refund. I haven't received any resolution from them yet.

The only response i received from customer support is: our team is working on this and you'll get an email shortly. I haven't received any email from their end yet.

Hello,
I made order on 31/12/2018 and my order no on zomato is "[protected]" after ordering my money has been deducted from my account but order was cancelled by zomato. I made requst from zomato to refund my money but alredy 6 days has been passed on but i have not recived my money back. So many time i used to chat with zomato consumer number but they took no steps for this,
Just before this order i also order daal with zomato but they delivered me food with lot of spicy material that i couldnt eat it and at that time my ordered money of rs 106 was also going waste.
So every time zomato plays with consumer and unable to resolve any problem.

I have ordered paneer toofani...2lachcha paratha...2missi roti.. Ndd 4 tanduri roti...in my order tanduri roti is missing.. Ordered to chhabra pure veg and restaurant malviya nagar... Kindly take action against my complaint... Yours thankfully dr ayush saini... This is so unethical and pathetic... U should take serious action against such practises otherwise after a time no one will order food from zomato as it's performance is getting pathetic day by day... Quality is degrading and customer satisfaction is nil... Hopeless performance zomato... Need to be improved

I am paying in zomato app vaya my google pay a/c rs 589 rupees but my order was rejected so plz give back my amount plz very arjent

I ordered food from heaven's kitchen through zomato. The food delivered was smeeling and had to throw the entire food. I have asked for the refund from zomato and they are still working on it.
How can any one compromise with the food that will cause serious health issues such restaurants should be blacklisted.
I had even tried to call the restaurant heaven's kitchen (Kalkaji new delhi) but they told that it's not their responsibility.
They told that since i had ordered from zomato it is zomatos responsibility

Hi,

1. On 03 jan 2019, for my order with zaitoon, amount rupees 141.00 was deducted twice through zomato.

Date (Value date) narration ref. No. Debit
03-jan[protected]jan-2019) to transfer
Inb zomato media private limi [protected]igafcmviw4 141.00
03-jan[protected]jan-2019) to transfer
Inb atom technologies ltd [protected]igafcmuya9 141.00

2. On 06 jan 2019, for my order with zaitoon, amount rupees 301 was deducted twice through zomato.

Date (Value date) narration ref. No. Debit
06-jan[protected]jan-2019) to transfer
Inb zomato media private limi [protected]igafczfaj7 301.00
06-jan[protected]jan-2019) to transfer
Inb atom technologies ltd [protected]igafczeod7 301.00

Kindly revert these amounts rupees (141+301=442) to my account asap.

Regards,
S jamal mohammed

My account is disabled and u have 374 rs in my wallet... What the hell... I[censored] wil not reactive my account then credit my another account with 374 rs... I want my money back or reactivate my account or credit my another acc wd 374 rs or credit my paytm no wd 374 rs.. [protected]... Very bad experience with zomato... First you refund my money then deactvate my account... This is not the way to handle customer... Disgusting... First you refund my money then deactvate my account... This is not the way to handle customer... Disgustingfirst you refund my money then deactvate my account... This is not the way to handle customer... Disgusting