Zomato Complaints & Reviews

I have ordered dominos pizza on 3rd december 2018, through zomato paying by paytm. But restaurant called me saying that they can't deliver pizza at my location so cancelled it and i would get refund within 7 -10 days.. But i didn't get any refund of rs.307 till today.. Dominos executive said that they have initated refund of my order on 4th december 2018.. Also, they shared with me a picture of this stating refund successfully initiated.....

Order no: [protected]
Transaction id: s87066777
Reference no:[protected]
Amount deducted: rs.297
Date: 25/11/2018
Time: 10.15pm
Phone number: [protected]

I have ordered in zomato before 25 days. At the time of transaction there occurred payment gateway failure and the amount of rs.297 was deducted. And then i got a message saying your amount will be refunded within 5-7working days....

I haven't ordered anything from zomato but my money from my paytm wallet keeps getting deducted..paytm support told me to resolve this issue with your side...this has already happened to me once but nobody helped...this keeps happening...no one your side is helping...you have only chat service as customer care which is pathetic...i consider this as fraud....

I had ordered food on zomato which was never delivered they took the payment from my account and and while returning they want me to accept there credits why should i do that i have paid cash and i need the same in my account they r cheating lakhs of rs from us.

These buggers do not have proper complaint channel please help me lets not let them get away with our money.
I want my money back

Order id [protected]br...

The zomato declined by their own and they are not refunding my money and saying that this is not under their policy.

Zomato is fake and they are doing with their customers i need my money...

The pizza company that is pomp pizza said he cant reach us i said ok he declined my order by his own he said zomato will refund it.

But zomato is saying its not under their policy..

What the...

Customer service chat sucks and they don't find it their job to help their customers.

A few things i just hate and tolerate of zomato chat support:

Delayed response (10-10minutes)

No ownership (Keep blaming others/ restaurant for their own fault)

Canned response: copy paste text messages which is not personalized and don't make sense

Ignoring behaviour: they keep ignoring...

I paid for my food to the delivery guy and the money shows pending in my zomato app i have launched a complaint to the company against this they agreed accepted there mistake but it has been three months my charges has not yet been removed & i am extremely upset about it there customer service is so poor it is absolutely impossible to get in touch with them

Please help if someone can...

I had placed an order through the zomato app and the order was confirmed and it said that a rider was at the restaurant to pick up my order. But after 45 mins of waiting, a rude customer care representative from zomato calls me to inform me that he’s cancelling my order as it is outside the delivery zone. I have ordered from the same restaurant before to the same address and it’s been delivered with no issues so why the sudden issue now?!...

I placed an order through ZOMATO on Dec 17 for Rs. 238 (Bikanervala, Punjabi Bagh, New Delhi) which I never received.

After making online payment, the transaction failed and my account was debited by Rs 238 from zomato.com

After my account was debited, I never received my order number and other details. And no Tracking and delivery details.

You have charged my card for Rs 238 and you are responsible...

I ordered a meal from Zomato tonight around 7:20 pm .
My order was confirmed and i PAID THROUGH PAYTM.
Due to some reasons my phone was switched off and when I switched on my phone, I found out not only they have cancelled my order but also taken my money... and the reason being “i was not able to pick the call”...
If I didn’t wish to receive my order why on earth I would have given them MY ADDRESS AND ABOVE ALL...

I have ordered black forest cake 500 grams in ck's bakery on 1st december and the order was confirmed and then they detected money from my account and later which i had a msg that due to some technical issues the order has been cancelled... And the money will be refunded in next 7 possible working days... But yet i dint get my money back.. So please take some steps regarding this... And solve it as soon as possible......

I would like to complaint on the order which placed it on 15 dec and 11 dec. Both order was cancelled only by the merchant not from my end. I haven't receive the food or neither the refund for the same. If it is cancellation from my end i agree with zomato's point but merchant cancelled. Plz revert my money back towards my account for 491 and 472 transaction. Or esle i will escalate this in social media. You guys are cheating us on the same....

Order ID : 407198

What a worst service these guys provide to their customers. They have no cordination with their restaurant partners.
Earlier they have accepted my order afyer i paid from my debit card. After 15 mins i get a notify saying your order has been cancelled due to no delivery boy available at the moment. Why do you have to switch on those restaurants where no deliverry boys are available? Then they say you...

Such a worst service by zomato, they could not coordinate with the restaurants they list and at last you have to be compelled to get the food ordered from a 3rd class restaurants. They wont even credit the amount in our wallets they come back after 3-4 days which is a count of orders they want to receive. This is like cheating the customers in the sake of no. Of orders....

I didn't order food but on 15/12/2018 at 7:26 pm 55 rupees got deducted from my paytm wallet and order id is ztd18673ba1ffcdfa65f so who has ordered it and at which address please enquire it and let me know as soon as possible because it's completely a fraud. Send me that address where you have delivered it and his/her contact number as well, resolve it immediately.
Thank you...

I ordered food on zomato on 11th december 2018 at 12:30am mid night. Order id is [protected]. No delivery boy was assigned till 1 hour and after assigned, he didnt show up till 2:30am. I was so hungry and i received order after 2:30 am. When i opened the food it was so cold that i couldnt eat it. I was so disappointed.

I talked with customer carre of zomato and they didnt do anything about it, they kept saying that we have raised...

I have cancelled order and also the restaurant was not able to full fill my order, and delivery person told me for cancellation that the order is cancelled and refund will happen within 2 to 3 days, but zomato help center declined to refund the money, which was online payment by card, help ceny told me that order us dispatched and my phone was unreachable, on the other hand i was continuesly in contact with that delivery person, it is clear...

I ordered chilly garlic chowmein order i'd[protected] from ching china paharganj through zomato. It was stale and had very ineffective packing.
I complained to zomato but they didn't give me a satisfactory response.
I felt bad as my rights were being violated
Being a law student, this thing hurted me more that when today i am unable to save my rights, how would i stand for others right.
I want an appropriate action...

Sir i made an order from luckey bakers
Order no. [protected] i got a massage that order is on the way but after some time. When i checked status, i come to know from my order history that my order was "rejected" by luckey bakers and a massage was there "we could not accept your order" in case of rejection kindly initiate refund. No calls massages made by zomato informing me any cancellation. Any they deduct my money as cancellation...

I was trying to place an order through zomato and it wasn't accepting it and due to glitch it accepted the order and then i had to cancel the order because i was placing a different order which i did from a different phone which later on got cancelled because of some fault committed by them.
And now they are charging me a amount which is equal to the order amount stating that it was prepared which wasn't prepared as per the delivery...