Zomato Complaints & Reviews

I didn't order food but on 15/12/2018 at 7:26 pm 55 rupees got deducted from my paytm wallet and order id is ztd18673ba1ffcdfa65f so who has ordered it and at which address please enquire it and let me know as soon as possible because it's completely a fraud. Send me that address where you have delivered it and his/her contact number as well, resolve it immediately.
Thank you...

I ordered food on zomato on 11th december 2018 at 12:30am mid night. Order id is [protected]. No delivery boy was assigned till 1 hour and after assigned, he didnt show up till 2:30am. I was so hungry and i received order after 2:30 am. When i opened the food it was so cold that i couldnt eat it. I was so disappointed.

I talked with customer carre of zomato and they didnt do anything about it, they kept saying that we have raised...

I have cancelled order and also the restaurant was not able to full fill my order, and delivery person told me for cancellation that the order is cancelled and refund will happen within 2 to 3 days, but zomato help center declined to refund the money, which was online payment by card, help ceny told me that order us dispatched and my phone was unreachable, on the other hand i was continuesly in contact with that delivery person, it is clear...

I ordered chilly garlic chowmein order i'd[protected] from ching china paharganj through zomato. It was stale and had very ineffective packing.
I complained to zomato but they didn't give me a satisfactory response.
I felt bad as my rights were being violated
Being a law student, this thing hurted me more that when today i am unable to save my rights, how would i stand for others right.
I want an appropriate action...

Sir i made an order from luckey bakers
Order no. [protected] i got a massage that order is on the way but after some time. When i checked status, i come to know from my order history that my order was "rejected" by luckey bakers and a massage was there "we could not accept your order" in case of rejection kindly initiate refund. No calls massages made by zomato informing me any cancellation. Any they deduct my money as cancellation...

I was trying to place an order through zomato and it wasn't accepting it and due to glitch it accepted the order and then i had to cancel the order because i was placing a different order which i did from a different phone which later on got cancelled because of some fault committed by them.
And now they are charging me a amount which is equal to the order amount stating that it was prepared which wasn't prepared as per the delivery...

Hi, i am sristee chanda, guwahati.. I have some issue with zomato... They are not responding to... Neither solve my problem.. I face this problem many time that.. Order not placed but money already deducted from my a/c and it's take long time to refund. I have some with rs. 320 what deducted from my a/c last night... And i tried two time but order not placed and my 160+160..320 is stucked in zomatos a/c.. And my complains are not accepted...

I had placed an order via zomata on the subway restaurant, cbd-belapur, navi mumbai and had accidentally clicked on the cash on delivery option. I called them up and told them that i will place the order again but this time paying with my card. They agreed and told me that they arent gonna make the order and that cancelling the order will take an hour. I agreed and placed the order again and paid by my card this time and he confirmed with...

I tried to place order and though money was debited, app said order could not be processed. I had to try 3 times to get it successfully placed believing failed order money will be refunded.

After a min i see all 3 order being confirmed. I tried contacting customer care chat and not helpful.

Would like to get the. Money refunded.

Please put me in touch with domato higher ups as i could not get it...

Yesterday i have ordered food at 10.30 pm, order has confirmed by restaurant and even delivery guy called me and told that order will be prepared in 5 minutes then he will start. Waited for 30 minutes no update from zomato or delivery guy or hotel. I called up delivery guy number which is showing in zomato. He said that he is not assigned to my order... Wondered.. Zomato customer care not at all responded to confirm whether my order cancelled...

Hi team,

This is navinder singh kuntal from jaipur rajasthan, this mail is regarding worst experience i ever had in my life and that is with zomato. I ordered dinner from ronak restaurant last night at 11.28 pm (I always prefer swiggy coz i have not heard positive about your zomato but after getting so many ads and discounts i thought let's try it once) any ways after the order i received a call from a guy who was requesting...

I ordered sweet from olive sweet shop through zomato app, they were so dried and waste of my money, so i emailed to zomato support, they are replying the same that we ll inform to sweet shop but money can't be refunded, this is not the 1st time facing the problem with zomato, many times they ll be giving the discount but the hotels listed there will send the items which are waste of our time and money...

Hey,
I order through zomato from box-8 desi meals, nd select base as paratha but they give me rice instead of paratha... I complain this in zomato chat support as restaurant was unresponsive, zomato executive tell me that sorry for inconvenience but restaurant is not responding at the moment so we can ro nothing. (I also share photo of meal what i get)
I told him to replace this or refund my money but he denied. I don't want...

There no standard payment process if you link your paytm wallet with zomato. Payment is deducted automatically from paytm wallet without any confirmation either from zomato or paytm side. After than no cancled policy or return back policy at both side zomato and paytm. So during payment there no tranfarancy provided to customer about term and condition. Very poor and pethatic service by zomato....

I ordered lunch online on the 15th of december 2018, the entire amount of rs 996.5 was paid via my credit card.
The order was to be delivered by 13:30 hrs. Since the food did not arrive i checked the order status at 13:40 and saw the status as rejected, i contacted zomato over mail (As there is no contact number provided on the site)

Zomato customer care responded that my order was rejected, as the logistics team tried...

First zomato delivery boy gets food late and cold. The nan was burnt. The food was bad. When i ask him to cancel it, he says he has cancelled it, and zomato person also calls on my phone and says order is cancelled.

I call up the restaurant, as my grandfather knew the owners of kwality camp, since the last 30 yrs, to complain about bad food, it being cold and nan being burnt. I was assured by the manager daniel that he would...

Order id - [protected]
Let me inform you i have ordered previously from zomato many times but this time nobody from zomato called me to deliver 1 * bahamas special pizza non veg neither did the zomato delivery boy on 13th december 2018 totalling rs 236.80. I have the call records even. Is it my fault, if nobody contacts me and says i was unresponsive at that moment and unavailable?? Please contact the delivery boy and refund my amount....

I ordered food from kanti sweets, using zomato app and then they somehow convinced me to deliver different food than ordered, finally i accepted it and when i was eating, i suddenly noticed an insect in it, i had already eaten half of it and noticed this afterwards. This is ridiculous and serious matter which can upset health of many customers ordering food online. Some serious action must be taken against them and these type of activities...

Good morning. On november 9th, within a span of 30 minutes, 2 unauthorised transactions of rs 235 and rs 301 took place from my paytm wallet by zomato media pvt limited. I had not placed any order, money was deducted automatically from my paytm wallet without my consent. It was pretty bizzare because it happened twice in the span of 30 minutes. Please look into the issue and refund the money as soon as possible....

I ordered food from al zaika restaurant in mumbai from zomato app. After some time when i checked the time of delivery its shown delivered in the app. I called the delivery guy he said me the restaurant confirmed they have sent the parcel with some one else and he took the pin from them and shown delivered. I called the restaurant they confirmed they have sent it wid some other delivery boy. The restaurant people doesn't even hav a record...