Zomato Complaints & Reviews

Hi team

i had bad experience in zomato, where they refunded my money due to unable to provide service bcoz delivery agent not available on new year night.. I not even received food and paid through online after that refunded amount in form of zomato credits i said okay and it's over now with out calling or any intimation blocked my account. After multiple mails also they are not responding, please unblock my account asap as i want to order more. Without my permission only they blocked my account which is unacceptable, i was totally shocked by the zomato's gesture. Please don't be so aggressive on customers. My zomato account name is [protected]@gmail.com

Food was never delivered on the mentioned address, when complained zomato care says driver called and because there was no signal on phone he never came to deliver, whereas the order was already paid. They cancelled my order took all my money as cancellation fee and told me to place a fresh order. As zomato their job is to deliver goods from restaurants and they charged me for not doing their job.
Order number: [protected]

I ordered food using zomato on 31st december 2018, money deducted but food was not delivered. I asked about same in zomato support but i didn't get any response. Next day i again raised issue so they ensurd me that i received refund within 72 hrs. Now i contacted after more 80 hrs, so they said you are raising this issue late so you didn't get refund. As i didn't received food, give me refund.

Order no. [protected]
Payment paid: using paytm

Kindly solve my query as soon as possible. Thanks.

I have recieved totally burnt chicken in my food order and they have just taken it so casually since past few months these ppl are not taking customer grievances and the reason they give is" quality control depends totally on restaurant and we cant do anything" what # is this than why do you list them. Its been 3 days and all they are saying is we will take feedback

I have order from zomoto and the restaurant person called me and told me that we have cancelled your order and will not deliver it.
I have informed same to zomoto guys but they didn't take any action night my food is delivered nor i got my money back
This is the worst experience, at last i have to order again. They people making customer fool, customer has to wait for more then 2 hours and still no food and no money.

Order number : [protected]

The order was delivered with item missing
The delivery boy misbehaved and was threatening
Zomato order was delivered by swiggy rider
We felt embarrased in front of guests
We demand compensation of rs 5000/-
Also we want delivery of zomato be closed in agra as these company are forming cartel with swiggy

These company are considering users as their property and mistreating us. Robbing us of our money.

Hello,

This is in regards to the order ID: [protected] from Zomato.

I had deliberately informed Zomato's team to intimate the delivery guy to carry the change of 2000 bucks.
Turns out when delivery guy reached my house door, he didn't have any change.
Now I could have paid the order through the online mode of payment, right? But I chose the cash mode of payment because I needed change. If I had to pay for the order through online mode of payment, I could have applied the Tasty coupon and availed the discount.

But since Zomato's agent did not have any change, I should have gotten the same benefits as Zomato had left me with no option but to pay through online mode of payment.
But Zomato's team was so uncooperative that they didn't let that happen.
Also, to add more to this misery, they took my order back!
This has been one of the worst ordering experiences and I hate to inform you but I won't be using your app again and will intimate about this issue in my social circle too.
I want strict action to be taken against the company and employee who was handling my case.

Please find attached screenshots as proof of my complaint.

Cordially,
Rohan Maini
+91 [protected]

Date of the incident:01 jan 2019
I placed an order with kfc but the order was declined from the restaurant and the reason given for the same was: your cell was not reachable and i was charged 703.55 inr and when i asked the chat support executive about the address provided then he said that the address was not exact. However when i placed the order again for the same address it get delivered successfully.in this case how come the second time they got the address right.
Secondly, when i mailed them the below description:
Whenever my cell is not reachable and someone tries calling me at that time then when my cell finds network i get a message saying that this number tried calling you at that time.in my case i did not get any such message till now. If possible kindly provide me the screen shot of the delivery boy's cell phone as a proof that he tried calling me.
They again gave me the same old stuff that you were not reachable and you were charged for the canceled food as per their new policy. They are not even ready to provide proofs.

Name - sohail khan
Restaurant name - urban zaika
Location - nagpur
Contact - [protected]

I had submitted my application to join zomato as food partner since last 3 months and they have approved my documents in meanwhile. But after that they have just vanished. After they told me that it will open in next week. That week went but they didn't. Next week went, but they didn't. Whole month ended but they didn't.
It's been more than 2 months now but they didn't open my shop yet. I am not at all satisfied at their service, i am terrified with their this gesture. They should answer me for this! I have been through a lot during this time and i don't want to waste any more time!

They even took registration fees from me. But they didn't bug an eye even after it. I have been through enough suffering now i don't want to suffer anymore. If they do not start my restaurant within this week i'll post about their fake promise on all social media platforms.

I am so apelled by the way they are treating customers they will dodge issue of burny food and delay your resolution saying we will vetify even when. I have sent pic and its clearly visible and still they will keep delaying and giving reasons. No customet call suport no senior to talk to. I dont know where is this company headed to.
Email
[protected]@gmail.com

Order ID [protected]. I had placed a prepaid order of sweets worth Rs 676 from Zomato at 5:43 pm on Jan 3 '19 pm and was expecting the delivery in 20-25 minutes. To my surprise, I learnt after waiting for 40 minutes that my order has been cancelled and the amount is seized as the cancellation policy towards food delivery because my phone was unreachable and the boy was unable to contact me. It is completely shocking that why a delivery boy had to call for an order where the address was clearly mentioned and a delivery happened in the morning too at the same address against a cash on delivery order. I am very distressed with this kind of harassment I had to face after so much of begging and pleading even after knowing that the cancellation reason (phone unresponsiveness) is absolutely lame. I asked them to at least deliver the product back in Om sweets and that's also declined. I offered for bearing the delivery charge but of no avail. The company with the help of their delivery boys are running a racket of harassing the customers with their prepaid orders. I am assertive that had this been a cash on delivery order sincere efforts would have been made for delivery but just because of a prepaid order I have been harassed to this extent where my refund is seized and order delivery back to the restaurant is also not happening. This is not the first case where Zomato has behaved in this manner with its customer. It is truly disturbing I had ordered sweets worth Rs 600+ and now the delivery boy have a good time relishing the deserts

I've ordered with ID: [protected], this is BOGO ordered. I by mistake ordered something I requested you guys to cancel it. But you guys said this is not done as once order is placed on our platform then I cannot cancel. Then I said ok no problem, just make sure the ordered gets delivered on time. Now you guys have cancel my ordered with my consent. How could you do this. This is hypocrisy. I want compensation for this ordered as the thing has happend with me many times, I am going to claim you guys in consumer court or you guys compensate me and refund my ordered money as well. The same incident has been happened many time with me and my friends. This time I am not going to leave you.

I want compensation & refund else be ready to face me in consumer court!
Akash

Dear zomato team,

It's almost two weeks back i have placed an order which was cancelled your team and said that am going to get refund. Few days back i have received a mail to check the refund status from bank but there is no amount paid back to me, i wanted to know the status of this refund, waiting for your response.

Order id - [protected]

Regards
G. Shiva

Order number [protected].after inordinate delay of order I received my food cold and stale .Also food quality was pathetic.curry was having fungus like texture with very bad smell . veggies were also not fresh .all in all very disappointing experience.

Kindly refund me my amount instead of credits.Zomato itself has admitted of foul and bad food quality.i won't be accepting anything less than refund in original mode of payment.
Now they have blocked my account but they themselves admitted their fault and told me they will unblock it .I am attaching email where Zomato promised me to unblock my account
Zomato is desperate to loot customer money and my first order from Zomato has turned to be disaster.
Contact number [protected]

I placed a cash on delivery order today. The delivery person called me to get the directions to my place which i told clearly. Even the gps tracking showed that he was on my street but suddenly the order was cancelled by the restaurant saying that the delivery person tried to reach me once again but i did not attend. I did not even have a missed call from them. When i called the delivery person he was very rude asking to talk to zomato directly. Customer support did not help much too! On top of this when i tried to place another order i was shocked to see that they are trying to charge for the cancelled order, that is, the new order's total amount includes the amount of the previous order which was cancelled by the restaurant!!! This is heights o[censored]nprofessional approach by zomato! Why would i pay for an order which i placed, guided the delivery boy on phone, ended up waiting for an hour and finally cancelled by the restaurant for no mistake of mine?!!

This is actually a case to be taken up to consumer court!

Dear sir, I am AarayanQureshi customer from zomato also swiggy..My logation West Bengal, Kolkata under Barasat city..today I confused one restaurant (Desi bites) showing Zomato exclusive for Zomato app other side at that same time swiggy app showing Desi bites newly added. So I am very very concerned, so I want to know what reason for exclusive show ..

Hi, last monday i has ordered 1/2 kg sweet in sri krishna sweets trichy, promo code offer price 137 only, but rs.262 debited in my account, hence i cancelled the order then quickly transfer my money in my account.   replace all

I have tried ordering food from zomato yesterday night, i paid through online. The amount from my bank got deducted but the order didn't get placed. There was some random 503 error or something.

How do i get my money back? There's no order of mine which can be viewed. And how and where do i complaint?

Please do the necessary. Is there any number through which i can contact them?

I have contacted your customer service via chat channel and i requested to cancel the order after order has been confirmed by the restaurant. I accidentally ordered it from the restaurant but i said your representative, i will order from same zomato but different restaurant. For that, he cancelled the ordered and deducted the amount and gave a disclaimer that if any additional charges that will be refunded in 5-7 business days.

This is not acceptable, please refund the amount as soon as possible.

Thank you,
Srikanth kalluri

Ordered no. [protected] date 27-Dec 208

Amount: Rs 788

Order was placed for Mc Donald’s, restaurant called and said could not deliver and asked for cancellation
But zomato deducted that paid amount as cancellation charges no refund was done

Multiple customer care contacts did not yield any results

This seems to be taking a consumers for a ride with not service delivered and charging for the same as charges

Payment mode Sodexo card