Zomato Complaints & Reviews

I had placed a order but order was declined by restaurant and we called restaurant and they confirmed that they can't take order.. But zomato people are not ready to refund they are saying that they are taking amount as cancellation charge.. But restaurant people confirmed that they haven't delivered anything for that order.. Without delivering food why they are charging cancellation charges.. I want refund immediately... Y i have to pay without taking the food or cancelling the order...

The details of the order is mentioned in the screenshot. Kathi junction, sector 62, noida, (Up) restaurant delivered food with the lesser quantity than the mentioned one. They stated the order quantity is 750gms whereas the delivered food weighed 730gms including the packaging box, the salad and the chutney. Moreover there was no bill with the delivery. The customer care was forcing me to accept the delivery which is unacceptable. Much disappointed.

I placed the order at 8.26pm on 12th jan 2019. I got a message later saying that the order would be delivered in 20 minutes. But by the time order was delivered it was 9.40 pm. To top all this off, their tracking is inaccurate. The updates don't reflect in your mobile and at times you can't even reach the customer support team.

Ive had multiple instances where my order from dominoes through zomato failed. To top this off when i was finally able to reach the customer support, they were pretending like this was a one time issue wherein i had encountered two huge issues on the same day...

Absolutely useless support from the executives. They just keep asking you to wait 20 minutes.

I have order food on 11.01.2019
But the restaurant was not giving confirmation of order till 10 mins
I was getting late coz i have to board a train

So in zomato apps chat i have text them that i m getting late pl cancel my order as it's not confirmed by restaurant after 10 to 12 mins

So after 16 mins chat guy was telling me that your order is confirmed

I have asked chat guy that give me time of order confirmation but he is not giving me.

But i have screenshots here pl check it out

Kindly resolve my problem of payment refund

Thanks,

I tried placing an order today in the morning & paid rs 103.62 from sbi netbanking i. E. On 12th jan at 10:05 am (Ist). Reference no. For transaction is "igafeazbc1". The amount got deducted from my account but the order placement didn't progress further. I waited for sometime thinking that zomato will intimate me that payment will be reversed but nothing of that sort happened. Your "support" on the app is not even working. I have sent a feedback also mentioning the same issue but no action has been taken.

My zomato account is inaccessible to me. Ihavent got any mail or reply.
I used my google account to create my zomato account. Yesterday my zomato account itself got logout from my phone. When i tried opening it with my google account it created my new profile. How is it possible that the same account which was opening my level 11 zomato profile did not found my previous account and created a new one. Please its a lot of effort since more than 2 years that i have reached this level. Ihave written lot of mails and i still cannot open my zomato profile it just somehow became inaccessible. I’m level 11 and ihave put a lot of effort and money on food to reach that level. This is my profile link http://zoma.to/u/39584607
Please help.

I had received veg pasta but i got to know that chicken is missing when i was finishing the bottom part.

The customer care rep kept on asking snapshot.. How will i give the snapshot of missing chicken from half eaten pasta, i don't understand.

I had been ordering from zomato for more tgan a month daily so they should know why would i lie..
All i wanted was my refund but just had the worst experience with chat rep.. If this is how you treat your regulars i guess i am better off

Actually i ordered yesterday pizza worth rupees 455 and after delivery boy went from restaurant after half hour i got notification food is delivered to you and i didn't get my food. Please do something i want my refund if possible.[protected] this is my order id number. Really disappointed with this service swiggy as better than zomato. Please sir do something i hope i will get refund thank you so much

I placed an order for mixed fried rice (1 x ₹130) but whereas i have received eeg chicken rice. This is so pathetic service provided. Have been waiting for lunch for one hour just for this order.

Customer support tells they have forwarded to concern and investigate the issue. These people try to fool customers.

Will never recommend for this app.

I think there must be court to solve the problem found in ordering items through mobile application.

I have ordered om namkeens worth rs 210/- and immediately cancelled on january 9 at 7.04 pm order no.[protected].

In above event i saw my amount from my paytm deducted without my confirmation. Now i wanted my amount back to my paytm account.

After lot of messages and emailed matter my problem is not solved. On the contrary the items not received by me.
Finally i have lost my amount of rs210/-.

Zomato replay and my complaint as emailed are as under:-

Hi,

Hope you are doing well.

With regards to your concern, please be informed that zomato doesn't allow / support cancellation of the orders post confirmation by the restaurant. It is so because once the order is confirmed, restaurant starts working on / preparing the order.

If any order is cancelled the amount of the cancellation charges is equal to the amount of the order.

Feel free to reach out to us in case of any queries / suggestions.

Best regards,

—
Gaurav guglani

Zomato online ordering team
Reach us at [protected]@zomato.com

My claim
I still tell you you have deducated my amount without my confirm action. Because you app does not have this facility.

I was checking any discount offers in your order. But you app has placed order without my confirmation.

Then i stated cancelation of order. Your person niether supplied the material nor arrange refund.

My mistake is not there. If item not taken then refund to be arranged.

If your policy is not to refund then you can get me my items.

Paying money and not giving things is the wrong policy of your business.

Clerify your policy of business. If i am not satisfied then get me to contact your top person to solve this.

I hope you are clear to understand no item taken money to be refunded.

On 5th november, 2018 i ordered from a restaurent named wraps and rolls. I had paid through debit card but the order was not received by the restaurent as it was closed on that day. A zomato agent called me and told me the same and he said u will get your refund back. But i didn't get it till now. My name is prabhjot kaur. Please refund my money back or otherwise i'll take strict action against you.

Order ID [protected] got cancelled few mins before it was supposed to arrive at my door step. Order was earlier confirmed and then I was told that it's a black zone after approx 30mins. At the same time another order from Zomato got delivered at the same address.(Order ID [protected]). What kind of justification is this that the rider can't deliver to this black zone anymore. I need an answer. Why did the order get confirmed. I have all the messages and screenshots. This will definitely be circulated. NO MORE ZOMATO people will definitely die hungry one day.

I had received a chicken biryani from zomato which was not at all good in quality and seemed stale. The chicken peices were burnt. I had complained but no action was taken. But it has been more than a week and no one has taken any action. They told that the technical team is taking care of it. But they haven't reached to me yet.. My order no is [protected]

Placed on 10th Jan at 06:22 PM.
#[protected]
I cancel the order some reasons
And zomato company don't refund my money

Please refund my money 115rs.

Please refund my money
Your company not back refund i don't repeat order this zomato app
I order but some pieces add
And please zomato refund my money

I ordered food from zomato on 31dec18. Order number [protected]. First they kept saying that it will be delivered soon, for at least 3 hours. It never got delivered. It completely messed up party at my place. Then i followed it up with them for refund for last 10 days but to no avail. They are saying contact their vendor for more details or getting order delivered now!! (It's placed 10 days ago).

Today at 3:12 pm i have ordered in dominos pizza through zomato app and did online payment of Rs. 208 through BHIM UPI.The amount was deducted from my bank a/c but it was shown as 'payment incomplete' in the app.I have called the restaurant and got to know that no order is placed as well.Kindly solve this issue and arrange to return the money deducted from my a/c.

T1- @zomatocare order id -[protected]
I ordered cake from brown sugar jaipur through your goodself at 9:50 pm and paid online. The time of order delivery was 10:30 pm but rider and your team did not deliver my order and cancelled it beforehand. I am continuously asking for refund because it was your fault that you did not deliver my food at my home. "my phone was not reachable" as claimed by your team but this was not the case. You did not call me at all and i was waiting for the whole time
I want a refund back to my bank account immediately. Or else i will file a police complaint along with consumer complaint at consumer forum.
No delivery boy arrived at my place nor call came. U simply cancelled it.
I wnt my refund back. Its ur fault only coz i again ordered another order at 10:55 pm the same food from the same place and it got delivered with proper response frm the concerned delivery boy. So i want my refund to my bank acct imedtely. @zomato @zomatocare order id -[protected]

Terrible service! I’ve ordered mutton biryani and what i’ve received is plain biryani rice with no mutton and the mirchi salan that comes along wasn’t sealed and was all open in the covering. Ridiculous customer service zomato does! 125₹ spent on something which was trashed rather than eating. Chuck it! They refuse to replace and refund. Some guy eats customers ordered food n packs n seals with zomato tape and the service these do is absolute #. Straight forward n rude. I think i will not leave this here. I expect 125₹ refunded immediately. I feel like i’m chatting with a robot who copy pastes or types the same in his own voice of words for everything that i say! What kinda a service is this? I need 125₹ to be refunded immediately! Not everyone is rich n can afford so much to pay online to order food when hungry. Thank you.

Hii.. I am kishor. I ordered in zomato ladt saturday but no placed and balance deducted in my debit card for this order. When i search zomato serivece centere and i called him and ask refunded inquiry. He told me give your account details and refunded now. Bt he did not refund and he deducted all money to my account. His ph no is [protected]. Please help me sir. Pls refund my money.

On 9th january 2019 there was a transaction from my paytm wallet which was unknowingly got deducted of amount ₹70. I don't know what was the order but it was not done by me. Also i didn't got any message or any order from regarding payment. I am attaching below the order no. For reference. Please convey this request as early as possible & resolve the issue. Thank you.