Zomato Complaints & Reviews

Dear sir
I m order on today still 22/12/2018 on my mobile app mobile no [protected] of rs 80. Payment received by atmo technology video red no. Red no.[protected]igafagugf4 by my bank sbi. But when after payment not back to server zamato and order not completed. So plz refund my rs. 80 in my account.
I m highly thak for u.
Ramanpreet singh
[protected], [protected]...

Dear sir..

I have a small wedding photography business. & this is wedding season going on therefor i worked hard till late night. No time to eat food. This is the reason i ordered my food last night on zomato. Around at 10 pm.
When i ordered on ur app. I realized that something wrong with ur payment management still i go further step just bcz i was very hungry. I ordered deduct rs.400 from my paytm account. Suddenly...

The company cancelled the order on their on and fined me with the entire amount of order. I only requested if the order could be delivered late or if i could pick the order on my own. The restaurant had no problems but zomato cancelled the order and denied refund. This is fraud and malpractice. Now no body from zomato is ready to talk to us as they already have our money. We got a call from a number[protected] saying we will look into this...

Order no: [protected] from zomato
Restaurant: surya restaurant
Location: hyderabad
I order for gongura biryani but they sent normal biryani immediately i informed zomato but these people didn't reply me i was disappointed and i didn't ate the food and the food quality is worst so i throwed but later zomato people texted me to send photos of the food. I said i don't have but they are very are ride and saying we can't help....

Ordered through zomato app on december 21, 2018 at around 9.34pm in begur road, bangalore. Transaction amount 408.50. Order id ztd18a83e53503d5954f. Paid via paytm. First time the transaction was shown successful in paytm money (408.55 rs.) deducted from account, but in zomato, the order was showing unsuccessful. It showed that payment failed and was asking to pay again. So, i paid again via card. This time also money got deducted. After...

I ordered food on 21.12.18 (8.20 pm). But after long waiting restaurant not confirmed my order no delivery man arranged for my order for more than 2 hrs. I complaint at customer care. They promised to make a faster delivery.. But same no response. I requested to cancel this order do atleast we can dine somewhere. But company said we will impose penelty if you cancel.
My question

Can you eat food cooked/ packed before...

I had ordered momos around 10 pm at night. For more than an hour, i waited. Once zomato showed that order is out for delivery, i sat and tracked down the delivery boy and he was going to different places instead of coming to my place. I connected with the customer care chat and they said the deliveru guy is 4kms away and will reach soon. Later the customer care became irresponsive and displayed this message for my every query - 'due to a...

Today i have ordered the food for delivery but by mistake it goes on pick service since it was not near my place i was unable to pick it... Hotel members was also unable to sending it too... But unfortunately i have paid for it... I haven't pick up the parcel cz its too late n hotel was almost reached to its closing time.. Dear service center pls contact me on [protected]... N resolve my issue... Since i have paid for this... Available some...

Dear zomato team,

I have placed a order today and i came to know your rider is not available near by restaurant to get my order, after discussing with your chat support i visited restaurant to pickup my order when i reached restaurant i came to know that your executive didn't gave any intimation to restaurant person that am going to collect my order and he didn't gave me any acknowledgement to collect the order. After waiting...

Ordered through zomato app on december 21, 2018 at around 8:53pm in barrackpore, west bengal. Paid via phonepe. First time the transaction was shown successful in phonepe, money (120rs.) deducted from account, but in zomato, the order was showing unsuccessful. It showed that payment failed and was asking to pay again. So, i paid again via phonepe. This time also money got deducted. After some time, the order was showing successful in zomato...

I have ordered in AK's taste well. Paid the bill. That delivery boy not even called me atleast a single time. He is telling the nonsense that he is tried calling. I was tracking the order all the time.. when I was calling him he is busy with another call. I not even cancelled my order.. that guy is telling that I cancelled my order. Then I contacted the customer care. They dint resolve my issue. And they are not refunding my amount.. this...

I have ordered 2 dominos pizza on zomato (order no : [protected]) today. They have accepted my paytm payment and i have not received my order. they are saying its already delivered. the customer service is of no help. The person who is replying my texts as customer care even threatened that I will be penalized on my next order. Please help me. I am afraid the delivery guy ate my PIZZAS on the way. They have not even initiated my refund after...

On 21/12/2018 we ordered dhudhi halwa (250gm) from kailash sweets and snacks (Adajan surat). But instead of dhudhi halwa gajar halwa was delivered. On making a call at the kailash sweets we knew that due to unavailability of dhudhi halwa they sent gajar halwa. I had gajar halwa at my home already. So respected sir/madam dont we have a right to get our wished item if we make a successful payment for it. If the item is unavailable we should...

I ordered today from KFC and my amount of Rs. 304.1 got deducted from my account at 18.07 and my transaction ID is IGAFABZFZ1. I didn't receive any message related to this and nothing is showing in my Zomato account. From the last one hour I am trying to contact the customer care but not getting any response or help for the Amount that has been deducted. No one is picking up the phone and it's only ringing. I am writing this complaint everywhere,...

Hi zomato has been giving tasty coupon code i recently had three orders one had hair in it got a refund other had water in chole and now recent i had two pieces of chicken in one full chicken kolhapuri when i spoke to the restaurant they said we recieved a pop order where my order wasn't pop at all thats the reason restaurant gave me to give less quantity i am not accepting waste of my money i will post this everywhere i can n make people...

I used zomato first time since i was attracted to the 50%discount offer. However, while placing order, choosing cash on delivery, i was not prompted to enter code tasty at any point. Also nowhere it says discount will not be allowed. I set up a chat with zomato (Have sent chat also to consumer court) but he refused to budge or let me talk to a supervisor. Finally we got absolutely cold food. The bill is rs380 (Bill is printed on 20.12.18...

My ordered no. [protected]. I ordered cowmiean with Manchurian combo..and when I ate my ordered I found that they gave me boneless chilly chicken instead of veg Manchurian.. and I am pure vegetarian and belongs from pandit family. This is really disappointed me and my family. In fact I chat with ur customer support but they also didn't rpl me on this serious issue ....

Hello. My account got blocked after i was trying to place an order for a friend and i was trying change the details such as contact detaila from mine to the friend's for ease of the delivery. And that's when my account got blocked. I had never even registered a complaint. I had a gold membership also. I want my account unblocked please.

You all keep blocking accounts like this what are we supposed to do. I had never complained...

I ordered 2 biryani's -
Lazeez Bhuna Murgh Biryani & Ayran Combo
1 ₹285.71 ₹285.71
Zaikedaar Paneer Biryani & Ayran Combo
1 ₹266.67

on 10 december, but order was confirmed from restaurant side, bt then I got a call from delivery executive that restaurant was closed please cancel the order from your side. After that I cancel the order & after that I had a chat with zomato customer care too they...

I ordered food from zomato and the order was incomplete which happened twice in 2 days so i raised a complaint and they blocked my account..
I mailed them and they say my account has been blocked due to spam activities.
My account id is nikhil. [protected]@gmail.com
Kindly help me as i have zomato gold subscription as well and i am unable to use it.
How can they block zomato gold subscription when i have paid for...