Zomato Complaints & Reviews

I'm divyanshu arya i ordered a pizza from domino's using zomato application on 30/11/18 at 8:22pm but it reached after 55 minutes there was a 30 minute delivery guarantee. The amount was of 304 rupees i pay using my debit card. I call the customer service also they have started the process they gave me the transaction number -7529301 but still i didn't receive my money it's been more then 10 days also. My account number is -[protected]...

5th time in a row ordered from this pathetic app 'zomato' and they deducted the amount from the account and cancelled the order. All you get is a message that it will be refunded within 7-10 business days, is this a joke. I wonder why are they even operating. Even the chat people (Where you can only get in touch) are of no use. They mock you moreover and say silly things knowing you must be irate....

I placed order with online payment with box8 it showed it was accepted then I got a call and message from restaurant saying we are out of stock so we are cancelling the order..after cancellation also it was showing in kitchen as status so I tried to contact the support which was really not helpful at this point so left mail to zomato still theew is no reply .it's been more than 48hrs still no initiation of refund and when I chat with support...

I ordered food online using zomato app on 1st december at 9.43pm and payed Rs. 221.6 /- using paytm wallet . after 10-15 mins the delivery boy said that he will not be able to come to our adress, so zomato has cancelled the order and I got a message in my phone about the same.
I did not get any refuIn my zomato app it is showing that my order is delivered which is not true. I have all the text messages as a proof. I want to raise...

Hi,

Udit kumar sarkar this side, phone number +91-[protected]. I ordered a dhaba chicken curry from aachari restaurant in nagpur, my total bill was rs.132.85 on mon 10-12-18. I faced a major issue related to this order.

Firstly, my order was very late even after i discussed the same with chat support, they said he is on his way but it still got late. Secondly and most importantly the food was pathetic. I told...

Sir, i have ordered pizza from dominos through zomato from patna, bihar on december 11, 2018 at 2:58 pm via my paytm account. Though the money got deducted but food not delivered. My order no. Is [protected]. I have called dominos many times and dominos told me that they will give me my refund but not given till now. Sir, please help me getting my refund....

One of your employee eating customers food fraudly. One of the person saw this and make a video. This is looking so bad. Zomato customers will not accept this. How this type of employees will be in zomato. It is very shamefully. He opened each and every packet of customers and eating partly and packing same like as first. Take a action on it. Regards......

I have an account linked with zomato. I purchased a gold membership with that account and i have barely placed 5 orders and i don't know why, but all of a sudden my account got blocked. I wrote mails to them and never got any expected reply. I have been waiting for 8 days for a reply. They have not texted me and i really need to get this solved. I have a gold membership with the same account that i need the most. I have paid a lot for my...

Hi i am wasim khan,
I have ordered food from zomato several times, but from past few days i am asking my food bills from zomato and they are daily saying next 24 to 48hrs you will get the bills on your email id, but still didn't get my bills, if zomato is loyal and legal why they are delaying to send me my food bills,
I thought zomato is focusing on money making but not in customer relationship making.
This is very...

Ordered 3 gopi fried rice and one mushroom biriyani in a hotel (Vijay delhi chats, west mambalam, chennai.)
But they delivered only the single quantity of the fried rice in three packages. I didnt expect this from the hotel and zomato.

We reported it to the zomato customer care, they simply say that they cannot take this complaints related to quantity. Then why they are having business with those fraudulent hotels.br...

What is going on
Zomato delivery boy eating food when he came to give parcel order
He just parked his two wheeler and open parcel and starts to eat the food
How can we order now
If that thing was going outside the area
This was tooo much stupid things goons on
We are depending on zomato and zomato what giving us
Shame on you zomato i have vedio evidence of that...

I ordered on zomoto, within 1 minute I requested them to cancel the order that as wrong order was placed, cancel the order I will re order it again, but they said that order is already accepted by the restaurant and food is preparing, but after 14 mins restaurant accepted order, they are saying lies that restaurant has already accepted order and now they can't cancel order, but restaurant accepted order after 12 mins of this conversation...

How delivery boys do the things when delivering an order.I will send you a video description see that one, i have seen this video on linked in and this gone be viral in the social.

media.https://www.linkedin.com/feed/update/urn:li:activity:[protected]

Actually i dont know where its happend but i have put an example zipcode of my living city....

Hello,
I order my food from zomato from an offer and the food was a combo of buttern paneer masala with tandori roti and when i receive order the order was irregular i got half order wrong the roti was butter nan not tandoori roti i further complaint to zomato service but they considered as correct order but actually it wasn't a correct order, as i attach pictures of my order and reply by zomato service was irregular and disappointing...

I am really upset to say that your service is disgusting. My order was placed and confirmed nd my money was deducted. Suddenly order could not be delivered. Rider could not get my details. Customer support was disgusting they did not respond on yime. After 1 reply they used to disapper for 15 to 20 minutes. And then i asked tgem to order something else so that didn't respond and i clearly stated that i dont want any refund i want my food...

Order no [protected]
I want to order from a restaurant shree ji katraj pune but by mistake i had ordered to another branch of shree ji restaurant located at narhe, pune. This mistake i realised while making the final payment hence before merchant accept the request i have cancelled the order while talking zomato through chat and at the same time i called restaurant not to prepare my food becuase i proceed my cancellation request and...

My two orders #[protected] & #[protected] can not be delivered by them for some glitch at their end and they now refuse to either deliver or refund the same. The fact that they have earlier delivered to this location many times does not shame them. They now say we will neither deliver your stuff not we will refund your money. This is the height of cheating and akin to daylight robbery....

Hi, my name is jubi and i live in nerul.
I ordered for belgian waffle from the nearby outlet., which i do very often.
Today i received a very soggy waffle, as if delivered very late. Pls look in to the matter..
It's a serious issue and needs to be given highest priority..
The cripsy waffle was turned into a soft bread, which we couldn't consume....

Hi all,

I am running a south indian restaurant in greater noida, i was receiving email and message to join a campaign called tasty in which 50% discount was given to the customer.in this only what was told was it will be covering the entire december month and in this 35% will be charged by the merchant and 15% will be given by zomato.in this what was hidden was the 25% extra charged by zomato.

I was not aware...

I ordered from zomato today at 1am - order number - [protected], app status didn't change for half an hour, i checked with customer support they said the delivery executive has already assigned and your food is on the way! I could still not see any such thing on app!

After 10min my app showed me that my ordered has been delivered!!!

I asked the customer care and he told me that he is trying to call the delivery...