Zomato Complaints & Reviews

It seems thr is some issue going on with zomato app every time i tried to make payment through online payment option the money get deducted from my account and the order never get confirmed. I faced the same issue today request you to please refund the amount asap please refer to order details.
Restaurant name: r shri santosh dhabad
Place:manikonda hyderabad
Payment mode:internet banking (Hdfc bank)
Amount:rs.283br...

Zomato always gives us stupid service. My bad experiences with zomato are as follows.

1) i ordered chicken fried rice. But delivery person took wrong parcel from hotel (1000 days mysore). He gave panner butter masala alone. When i asked for my order. Both zomato and 1000 days restaurant refused to give my order. But money was refunded. At that hungry meal time. Is it possible to drink gravy alone? Customer care always saying...

Hi,

I ordered some food on dated 06/12/2018 though my wifes mobile app with order no [protected] of rs 700 from barrackpore dada boudi restaurants.

Although it got accepted but later on cancelled keeping us waited for more than half an hour, i tried to contact them but nobody picked up the phone.
Also while contactig customer service through chat i came to know that it got rejected because my mobile was...

Respected sir,

as par my order id :[protected]

I order it at 8:38 first the delivery boy playing going here and there when i called him said coming with in 10 min the its been 1 hr since i order food the delivery boy said no food is there as he never picked up the food.

I complain to customer support they reply me after 10 min and when they reply they said we will make your second meal them...

Hi,

I order some food woth rs 700 through zomatoon dated 06/12/2018 from one of the restaurant named dada boudi in barrackpore through my wifes mobile app ([protected]).

The order was accepted, prepared keeping us waited for half an hour and then all of a sudden, it got cancelled as i kept on watching in the live tracking, while i tried to contact the given no, nobody picked it up, i tried to chat with the help...

I have ordered in zomato and fogot to apply promo code. I reached out to service agent and he informed me that i will get refund if i cancel the order.. Once he cancelled it he told 100% penality will be applied and i won’t get refund. I have atteched the screenshot of the same. I have added the order details also. Please take proper action and get my amount back.

Person name is shubam...

I made an order from zomato which was mackerel fry and a chicken mushroom soap. It was almost 8.55 pm since i had to take some tablet i ordered right away.. i informed zomato that my dish should be fresh since it was a fish.. i received an update from zomato that the instruction has confirmed by the restaurant.. in 15 mins i got a call from the restaurant that the dish is not available and asked to cancel from my side with chat facility in...

I used code eve40 and snack40 for cash back
But cash back not credited till to my paytm wallet or zomato credits.
Zomato customer service is ranked 1 worst in world. Zomato customer service employees are not even useful for tea supply boys.
Better zomato founder close the company. He don't how to manage the employees.
I waited in chat for more than 2 hours. But no one resolved my issue. Please credit my cash...

Hi,

Name: arvind rachuri
Zomato handle: @rachuri

I have been ordering food from zomato gwalior for past one month and these people are highly unprofessional here. Once an order is accepted by the restaurant the riders refuse to deliver to the address provided, demand tips and bribes. The customer service chat is also highly irresponsible.

On 6th of december, i ordered a plate of honey-chili...

On 6/12/2018 i ordered from indrani sweets order number [protected] and it was cancelled by the restaurant because according to them my phone was. They had my exact location marked on the tracker then why didnt the came at my doorsteps as their agenda says "delivery at the doorsteps" why they returned from half way? And for this i am paying the penality of the whole amount i. E rs 230 how fair is this. This is complete cheating from zomato...

I am talkinh abt jst nw i spoke to a zomato customer care his name is deepak he ws soo rudei sd him that i ws luking for some thing else and some other thing ws ordered so i ws trying to cancel ithe jst cancelled the order and he added the whole bill pending in my next order.. This is not the how u treat ur customers. And i want to take oug that whole bill of the last order which was cancelled. Y would i paybthe whole bill for the cancelled...

Placed an order with al bek restuarant through zomato. And after one hour of waiting for delivery, i am getting to know that the order is declined and the refund can also be not processed.

I got to know on contacting at your customer service that refund is not processed as my phone was not reachable.

Since i had already provided proper address with the room no., i dont see it as a valid reason for order been...

Yesterday i have booked some food items from zomato from the vendor tea post. The order got confirmed. But after some time the shop informed me that the zomato delivery boy has cancelled the order. I got surprised at this instance.

You are requested to look in this and take appropriate action in this regard.

And how the said order is showing delivered in the status.
Please look into your systems and issuebr...

Please don't change status as resolved until you provide the resolution. It's been two time you directly change status

Hi zomato,

Hoe you doing well and wealthy.

This is ramana reddy, registered mail id :[protected]@gmail.com, no:[protected],. Orderno [protected]

I don’t have any regret to say this “ i am cheated by you like anything”. It’s not your mistake, it’s mine to...

Hello team,
I was checking through app and prices and the order got confirmed with the order number: [protected]
Immediately i left message to cancel the order in chat but was no response again i called customer care he was telling zomato don't have order cancel option he forced me to take that order. I told him i have other issue and i want to talk to you superior he denied and told they don't have superior also and he cant...

Hi zomato,

Hoe you doing well and wealthy.

This is ramana reddy, registered mail id :[protected]@gmail.com, no:[protected],. Orderno [protected]

I don’t have any regret to say this “ i am cheated by you like anything”. It’s not your mistake, it’s mine to trust you and install your app hence i have to penalize badly and i did.

Scenario : i order on zomoto on 30th nov around...

My reviews and photos that i am constantly uploading in their website is getting deleted. My user interface of their website has also changed. I have talked to other users, and nobody's user interface has changed. I emailed them and nobody responded. I am putting all these photos and they are mysteriously getting deleted, and neither can i get to reupload them later. As a result, all my points are getting decreased; and my level is also reducing....

I ordered a cake from zomato and after successful transaction i didn't get any order id. i didnt recieved my order yet. when i called that restrau the told me that tell me your order id now what should i do. I already did payment om my order. please help me wid this as soon as possible. And ya the customer care numbers available on your site are wrong numbers so how can we contact you people....

I ordered from Zomato, it cancelled my 2 orders because the restraunts coudnt deliver the order and is not paying me refund of orders stating that the delivery person cancelled the order because he couldnt reach me. He talked to me and dint deliver. This is very unprofessional behaviour, i have screenshots of the chat and call details i can send you. This is not why we pay on zomato by paytm or other wallet apps. Plz revert back....

I had ordered food (Dominoes) via zomato of order number [protected] on 2nd december, 2018 of amount rs. 347.99. The ordered was cancelled by dominoes because of distance problem. The refund was said to be transferred in 48-72 hrs.
On 7th december, i had a talk with nikhil, manager of dominoes restaurant who said that my amount of rs 347.99 has been refunded to zomato on 3rd december, 2018 for which the reference no. [protected] and...