Zomato Complaints & Reviews

As i have placed order today evening at 7pm through zomato...in venkatesh grand hotel guntur.. It asked to pay the amount through credit / debit card.. As i paid through debit card it redirected to atom technologies limited.. And my amount was debited and the page was not redirected to zomato... And my order was not placed.. Solve this and refund my amount which was debited 590.655rs.

I have placed an order on 21st dec 2018 for a restaurant in guntur and the amount us 149 rps zomato has deducted my amount but order hasn't been placed..i texted in zomato customer support they said it will be refunded and nothing has been refunded...i waited for these days for refund but hasn't recieved it please look into this the order is payed through paytm on 21st dec at 8:48pm please help me out

Hi,
I have ordered fish biryani through zomato from a restaurant (FISH CHAIN) Bangalore. They delivered me a rotten food. I asked them to take the food back as soon as I opened it. They intentionally delivered the rotten food, because there food smelled so bad that while packing they know it is not edible. Zomato customer service said they cannot take the food back and they did not respond for my complaint yet! Have the complete chat history for reference if needed. They have wanted my time in following up in this matter and also put me in stress by their careless attitude.

I had ordered some food for my parents from Zomato on 25th December. The order was placed in two parts to make maximum use of discount coupons. One of the orders was cancelled by the restaurant. The money was debited from my account. The Zomato page showed that my amount has been refunded and will reflect in my bank account in 5-7 days. 2 days later, having still not received the money, I contacted Zomato helpline regarding the order. At first the executive said that the order had been delivered, but later, said that the refund has been initiated. Finally after this, I got a text stating my refund process has been initiated. Seems like Zomato is not interested in returning your money unless you beg them to.

Food Order Date: Dec 27, 2018
Price of Food ordered: Rs 226 + Rs 10 tips

I ordered food from Zomato for my family at my residence. As I was in office I was unable to pick up the call when the delivery person had reached my home.

Though I had clearly added my address in the Zomato app the delivery person instead of delivering the food called me twice and since I was unable to attend the call these guys rejected my order.

When I called the delivery guy he did not respond and said it is cancelled as you did not pick up the call. When i connected to the customer service they charged me the cancellation fees of the same price that I had booked the food for.

I'm unable to understand even though the address is correct why did they keep calling instead of delivering the food to the address.

As a resolution I would like the Rs 236 to be refunded from Zomato as it is their faulty service.

Attached is the chat record with the customer support as they mentioned the same in chat as well and a copy of the rejected order.

I placed order to domino's pizza on december 8th. Order number [protected] but order got rejected and it says refunded as zomoto credits. But not yet. It's been 20 days still i haven't got my refund. Zomoto support executive are very rude. I called up domino's they say order has not reached them. I have dropped mail to [protected]@zomoto.com i have sent 6-7 mails still no response from them. I'm following up in all social media networks there also no response. Please help

Again it happens... I am just fed up of this... Last night i order veg noodles and money deducted from my a/c.. Rs.50.. But order not placed... On 22nd december i order teel pork order not placed... It's already 6th day and my money is not being refunded... Last night money also not refunded... What the hell is this happening here... I don't know... I want my money back today... My total money engage in zomato is 140+50= 190

On december 22nd 2018, i had placed an order on zomato from new take away restaurant for an amount of rs – 3300/- at 4:34 am and paid for the order in advance using my debit card. The order track page showed my food was being prepared, considering the amount of food that i had ordered i believed the food would take a long time to be delivered, hence i had immediately requested zomato to cancel my order for which the request was declined with reasonable justification, later i had checked my tracking order page and it was wrongly marked delivered, as per my con-call with mr. Gowtham (Customer care executive) and the restaurant, the restaurant wrongly claims to have tried contacting me but i was unresponsive, the restaurant had not called me that day at all and has marked the order on the track page as delivered which is again wrong, i will co – operate without any hesitation with whatever proof is required from my side for your investigating the case and refunding my money. Please note rs - 3300/- is not a small amount for me, and i have been following up for this case for the past 5 days, today being the 6th day. The restaurant had said the number that called me for delivery was – [protected], i have the conversation recorded for authenticity, if you require further proof i will go to my service provider and ask for the sheet of calls for this month and provide it to you.

Reference order number -
Order from new take away.
Placed on 22nd dec at 04:34 am.
#[protected]

Yesterday i ordered a chicken biriyani from zomato and while i was about to eat i found that it was a rotten meat and moreover it seems like a dog meat. Really scared on it. What if my son would ate??
I can't even able to call the zomato and complain about it. They don't have even a proper contact number. So i chatted with zomato and they are very careless and they didn't bother about it at all. They said i'll get a email regarding escalation team but i didn't get any mail like that and they didn't even refund my money... Becareful and never order in zomato...

I want a solution in this case and call me at [protected]

I ordered food from zomato but the food i got was completely different what i saw in an uploaded image.
I called the customer service, some girl answered my call. And i told her that the food i received is not what i ordered.
She asked me to send the image
I sent the image to her and she started with like this is what you ordered, i told her that i saw the brown sauce on image but i got white alfredo sauce. And she started arguing and said i can't help you this is what it is.
I told her ok i haven't touched the food you can take it back and refund my money back. She replied no i can't it is what we give in brown steak.
I told her i am usa may be nationally the food is different but it is the matter of image i saw and got opposite of it.
And she started on me like go back to the place from wr you are. Like a lot and lot of harassment.
I request a call back for helping me soothing my heart out for this.

Thanks
Malinda loeflar

I have ordered food, they have assigned it to delivery person who did not even lift the call, when i have contacted support, those support people were worst than that delivery person, they were giving weird reasons that due to traffic the delivery person is not able to reach when it was around 10.00 pm which shows that there is no traffic in that area and zomato people were least bothered about providing solution what to be done, instead asked me to wait for that irresponsible delivery person. I had to go to restaurant and collect it then as there was no option left by this disgusting people. Any food delivery firm should take responsibility to the full, or if there is any issue, they should at least try to provide solution. And there was no proper response from support too. If they can assign it to proper delivery persons, then only they should continue such firms, else it is better for them to quit. If there was any person who had to order in emergency what is the position.

And not reply me and [protected] order number plz solve the problem and so much waiting and i hope you plz do something and what will be do... No budy call me... Where are my order and showing deliver r order and not received me and done online payment. And company not confirmed my other issues much time and given the say wath. Plz report to complain

I had placed order on Zomato on 25th December 2018 from Munchies Express Nagpur and I paid from Paytm .After 1hr from deduction of money they declined my order saying the restaurant isn't accepting order since 1month . They should have removed the restaurant from the list then. They said they will refund the money but even after 24 hr it didn't.
So I kindly request you to solve this issue as a
Soon as possible

Please refer to my complaint and 23rd dec...i have not got any satisfactory answer from u.
you do not provide cancellation of order at an ease of button ...against customer rights...
i will be sending u copies of letters, . raised awareness against this issue to various govt bodies to find a solution. u have to address the issue of cancellation or online helpline on ur app so that customers dont suffer.

i will also put this issue on social media ..to know ur answer

The agent was so egoistic, i asked for supervisor he denied for it, i asked for manager he said none available, i asked for senior he said im the only one available,
Madhav is the name of agent
so rude arguing unprofessional agent, and seriously unhelpful, he didn't even try to reaolve the concern, he was even lying that he had a word with the restaurant but he didn't, i called the restaurant and he confirmed that i gave the wrong food plz contact Zomato for replacement.
Zomato order#[protected]

It's being 5days... I placed order in zomato... But the not placed and money deducted from my a/c... My name is sristee chanda... I had order teel pork from anandomoi on 22nd dec.. From guwahati... Because of network issue my order not placed but money deducted from my a/c amounting rs.140.. My issue is... Its being 5days... Neither my money is refunded nor... A single apologize from their side... I want my money back...

It's about 24th of december, i ordered from a restaurant gopal's 56, kalkaji, new delhi.
I ordered 5 pav bhaji which cost me inr 225 after discount.
I got message that restaurant accepted my order, and also got message that zomato road runner is on the way...
I have waited for 2 hours still didn't get call...
It had 3 hours i have been waiting for delivery, i was hungry but didn't get any response, after sometime i got a message

"we have initiated a refund against your order (Id: [protected]) on zomato order. Refund of rs 225 will start reflecting in your account within 2-7 working days."

What is this??

Is it the zomato service? Even i haven't got any refund yet...

What if that time i would not having money, what would i eat??

That day i hadn't eaten anything.. Just for zomato because i was only having that much cash.

This is really a serious issue.
I want my money back asap.

This is my number [protected]

I ordered dominos food on 02/12/18. It was cancelled but the money has not been refunded yet. I’ve contacted zomato customer care but they aren’t answering properly. Called zomato and dominos many times later. But no proper response. They said the money will be refunded in a week. It’s been almost a month. Zomato people asked me to talk to dominos and dominos people are asking me to talk to zomato.

I have been a regular zomato customer. I had many reviews and posted many photos and am a big time foodie and a regular user of zomato.

But recently my account has been blocked. I wrote a complaint mail but it was unresolved.

I had a few genuine concerns that i had raised which were not addressed, and which is why i had persistently raised complaints with regard to the same particular order. My issue was unresolved and i had even ignored the same but after a few days i realised that my account had been blocked by zomato for no fault of mine.
Kindly unnblock my account.
User name: [protected]@gmail.com

I ordered the food on 25th december around 7:30 pm from zomato app for dominoes pizza at mayur vihar phase 3, which was schedule to get deliver at 8:31 pm. The pizza never got deliver — dominoes deny to deliver it. Now, zomato and dominoes both are denying to refund my money — rs.423
I wrote to zomato customer care centre — they refuse to refund and said it would be done by dominoes team. But, dominoes people said we never took your order as we can't deliver it.
Moreover, it was never written over zomato app that dominoes delivery or in case o[censored]ndelivered food would be handle by dominoes and customer need to deal with dominoes customer care centre.
I want my money back