Zomato Complaints & Reviews

I ordered from zomato today at 1am - order number - [protected], app status didn't change for half an hour, i checked with customer support they said the delivery executive has already assigned and your food is on the way! I could still not see any such thing on app!

After 10min my app showed me that my ordered has been delivered!!!

I asked the customer care and he told me that he is trying to call the delivery...

I ordered one chicken biriyani on zomato on date 10-dec-18 from new tanddor restaurant around 9.30.
I di not recieve my order till 11 o clock. On checking with restaurant they said that there is no delivery boy here so we cant do any thing. On the other hand i was on chat with zomato customer service.
After waiting 2 hours when i didn get my food i had to go to the restaurant by my self and collect the order.
While yur...

There is a video which is viral in andhra pradesh and karnataka, may be in other states also about a delivery person consuming the customers' food which is ordered by customers. Before delivering to the customers, on his way, the delivery person eating the customers' food by opening the food packets. This delivery person eating the food partially from each customers' food packet and keeping the remaining food by closing the packet as it is...

I got this video in whatsapp as viral video, we are trusting you guys, youre workers are like this plz reinspect your delivery boys. Before giving a work plz inspect them or do something new to not open the food.
I got this video in whatsapp as viral video, we are trusting you guys, youre workers are like this plz reinspect your delivery boys. Before giving a work plz inspect them or do something new to not open the food. Thankyou...

I ordered food item from zomato, and due to poor quality of software, Location was not set properly, I even written full address, but zomato only considered wrong address, and he rejected my order and fined full amount penalty, I want refund.

Date of the incident : 11 DEC 2018
Contact Number : [protected]

Zomato needs to update their software because locations can not be saved properly with all reachable...

Delivery boy eating the food that he has yo deliver and packing the same. I was astonished to see this video. Really i couldn't bear. After this, how can i order. Please take strict action against this type of things. I got this video thru social media. Even other online food delivery boys also will be doing such things. Please take a stringent action n laws against them....

[protected] order number
I was awake till 5 in the morning the restuarant owner is lying along with the rude delivery boy who spoke like he's giving us free food and refused to come to the location and when i contacted the number listed under zomato they said the delivery boy had waited and we don't pick the call i have the call history and everything in fact he contacted me to share the location again too this is pathetic service...

Sir,
Payment deducted from bank account but order has not been placed and neither my amount has been refunded...
This happened on 6 december
Email id is:- [protected]@gmail.com
Contact number is [protected]
What should i do..?
I have to place more order but i can do due to this wrong transaction...
Kindly resolve my problem as soon as possible so that i continue using this service......

Today i ordered a food from zomato my order no - [protected] and i paid online. The delivery boy call me and said cancel your order i'm not going to delivered your order because there is too much traffic. After some minutes they cancelled. And didn't refund my amount. Totally fake app.. They are making fool to the customer.. Please take some action on them they are not refunding the amount...

I ordered via zomato and for the refund i was asked by the zomato support staff to talk to the vendor directly as zomato is here to make money but not to refund. Zomato didn't take any kind of responsibility regarding the refund as it's my money and it's the vendor who received it. The support staff didn't help or tried to help in any way. They just replied with vague and preset answers. If i am ordering via zomato then it's zomato's responsibility...

My order i'd : [protected] there cancel my order and also no refunding amount to there saying the order was declined as your number was not reachable. Since the food was already dispatched, cancellation charge equal to order amount will be levied. But i call delivery boy within 2 mins he downside my home and having my food but he say we cancel my order and day refund my amount...

Dear

From yesterday i am try to reach by phone but there is no option to communicate with you by phone, i am from dubai yesterday i order for biryani jumbo pack from shah ghouse restaurant which located hyderabad telengana india by internet banking but i got error and amount deducted twice with out delivery, i call to my bank they asked me to call zomato,

Please look into this matter and do the needful. Waiting...

I have ordered food on december 9th godavari delights - bangalore. They deducted money for ordered but food not delivered and my money also not refunded.

Zomato should take care the job, if food dispatched you should deliver or should return the money.

This is not the fair way to treating customer.

Order number is: [protected]

Where is my money? You should deliver food or should...

Firstly i would like to tell that i placed my order and immidiately after 3 min. I cancelled it,, i visited the restraunt too, they said that they havennt even stated to prepare my food yet,, so before replying (Zomato team), dont use these lines "food is wasted", food wasnt prepared,,, so here's my story of fraud done by zomato with me -
The same happened with me too, i placed 1 order and paid for it,, they took 1.5hrs...

I have ordered butterscotch milk shake from creamstruck hyderabad on 9 december, 2018 (Order no. [protected]). I did not get my order but it's showing its been delivered to. Me.. The payment has bren made online. The delivery boys attitude is very very pathetic. This is the 2nd time i m facing such horror from zomato.. Plz refund my money at the earliest....

I placed a food delivery order #[protected] on zomato appat 5.53 pm on 6th dec. My wallet was debited at 5.53 pm. Within 2 minutes, i realized that i have made a mistake. At 5.55 pm i called the restaurant and asked them not to proceed with my order. They agreed. Simultaneously, i informed zomato through their chat service that i had placed the order by mistake and would like to cancel. Incidentally, zomato doesn't have a call centre for their...

Iam salas... My regesterd ph no is [protected] & [protected].
I have only 50rs in my account. So that i have order 3 paratha without curry... Payment is from my account... Its already taken from my account. Now iam hungry... Zomato is cheated me... Cheating app... Iam using this app for a long time. But now i will never use this & refer to my friends for another app.. I need the full discription & contact me as soon as possible... Area...

I order from zomato and the deliver boy was so ride despite passing from nearby streets first he refused to give me my order and then he go elze where to deliver the order just to ear points and now after 1 hour he delivered my order which was cold and zomato redused to issue refund what they told me is that they are escalating but their escalation never happens they just taking days and days and after desperate wait i am filing this complaint....

Have been a regular customer of zomato and used to frequently order food from their app, sometimes even thrice a day. Twice, i ordered food from a restraunt, which had labelled the food with a green dot on their page on zomato (Green dot in a square box signifying vegetarian food). Both the times non veg food was delivered to me, which is unacceptable. I complained to zomato and after sometime they did provide me a refund. I then continued...

I have been a regular customer of zomato and used to frequently order food from their app, sometimes even thrice a day. Twice, i ordered food from a restraunt, which had labelled the food with a green dot on their page on zomato (Green dot in a square box signifying vegetarian food). Both the times non veg food was delivered to me, which is unacceptable. I complained to zomato and after sometime they did provide me a refund. I then continued...