Zomato Complaints & Reviews

Well i order food through this app and instead of getting my food i get error order rejected and when i enquire about the refund i am told that i was at fault so i will not be refunded.
Well as far i can see my fault was that i used this app.
Here are some screen shots that show that my order was cancelled prematurely due to which i have to pay for the food i didnt ate.
Not only my time was wasted waiting for food it...

I have ordered from eat. Fit restaurant through zomato order id [protected]
Without my notice zomato delivery agent has cancelled my order stating am unresponsive/not reachable at the time of delivery. But i haven't received the call the agent. After placing the order and making the payment no one would be wanted to loose their amount. I dropped a mail about the issue and told them i do not want the refund just replace the same order....

I have placed an order on 16/11/2018 from chauhan 35, the item i have received was too salty complained to them in 15 minutes and now for last 2 weeks, i am getting answer from customer service the concern has been forward concerned deptt and they will contact you, and most surprisingly they don't have any turn around time

I want refund my money back

Order num [protected]...

I tried placing an order thru zomato today. When i made the payment it return back to the previous page saying "an error has occurred. Try again" and i tried for 5 more times, same thing happened. So totally 6 times amount got deducted and my order was not placed. I tried calling customer care +[protected] but no response. I got fed up waiting for the call to get connected for almost 2 hourse. Really frustrated with the service...

My order no. [protected]
My order was cancelled and the amount which i paid was not refunded
I have talked to the delivery men before coming to my place after 15mins he said the order was cancelled by zomato
We have called to the restaurant they said the order is ready but the order got cancelled by zomato i personally went to the restaurant to take my order which was prepared for me but restaurant people dint gave...

I had ordered the burger from Cafe18 yesterday.but when i received the food was too cold and is not eatable because something unwanted smell coming from it. am disappointed from Zomato Services if this is happend so i thing its not be good for Zomato Reputation

Note:Detailed of order given in screenshot format please go through it and give me reply as soon as possible

my contact : [protected]...

Maine kal 1 order kia tha mere paytm balance katake leken mera order confirmed hone ke baad cancel kia gaya. Maine jab chat pe pucha mujhe bola gaya ki mere pass delivery boy contact kia leken nahi hua isiliye order cancel kia. Uske baad maine paisa manga leken mera paisa kal se lotaya nahi. Maine mail vi kia leken bol raha hai khana damage hone ke wajha se mujhe koi paisa nahi lotayga.leken isme mera kya galti hai plz batayenge? Mere pass...

I ordered 2 veg biryani with zomato app on 25th nov 2018evening about 9pm each individually. Am very dissapointed with zomato for not giving paytm cashback for my pickup orders. I used pick50 promocode twice to order biryani from santosh dhaba, near begumpet. About 350rs duduced from my paytm account buy no cashback still recieved. I must get atleast 150rs cashback immediately, their helpline said wait for 48hrs but now almost 4days passed.....

Hello,
2 days ago i have placed an order for papajohns through zomato with the promo code win50 it was my first time using zomato so i wasnt really aware but i got notifed that my order will be delievered after 35-40, a friend of mine was coming over and out of no where when i was checking the order it said that they arent accepting orders anymore and my order was cancelled!!!...

Recently i ordered in zomato with order id [protected]. Costs 351 inr. After one hour of time they said like order rejected as food is not available.
If food is not available you have to provide some alternative as we waited for one hour and in the peek hours where we can go.
They mentioned that will refund the amount and almost 10 days passed but i didn't received amount. If i trying to check with customer service, they are...

Worst food served to us by zomato from thos worst resturent. On 24 th nov have ordered from order no [protected] three items. Chicken reshmi kabab. Chicken hakka noodles and chicken hydrabadi biriyani. Zomato served all rotten foods from the resturent. They is no chivken reshmi kabab served to us. Insted they serve non cooked chicken in white gravy which is extremely bad smell and wost condition which i am not sure what they served actually...

I babli chaudhary ordered keshar rasmalai from zomato and i paid money though net banking but zomato not delivered my food and showing deliverd in order history.
My order no. : [protected]
Paid money : ₹97
Order date : 28/11/2018
Order time : 7:29:17pm
Restorent : jain sweet & farsan house
My delivery address : flat 208, summit appartment, royal palms estate, aarey colony, goregaon east, mumbai -...

Hi,

I made an online order for food from zomato on 27th oct for delivery from mcdonald's, total mall, old airport road, bangalore, but the call went twice to mcdonald's, ground floor, ashwini complex, 539, opposite vijaya bank, cmh road, indiranagar, some glitch i could not understand. I was told they will make the call and order for me which they did and i made a cash payment on delivery. But for the two times, i made online...

Ordered food at 12:30 am.. Was promised delivery at 01:05 am. But till 01:45 am food not delivered. Customer care helpless and useless.. Zomato does not allow to cancel order. Restaurant freshmenu was not reachable.. Didn't get food and chat bot says wait.. We do not entertain cancellation. I want answer for who is responsible for this cheating. Why should i bare this suffering.. And how zomato iw going to compensate me for this harassment....

My self vijay from delhi,
I have order from zomato order number[protected]
I have waited for more than 1 hour at the last moment they cancelled my order without any intimation... They shared the information that after 7 pm they don't take online order for mangol puri area
Delivery boy informed that it's block list area..
Please help.
[protected]...

I cancelled the order after confirming from zomato's support team regarding order id [protected] on sunday, 25 November 2018 .They told me to cancel the order from the restaurant and i will get the refund.I have already confirmed this from their support team.They also commit that they have done the mistake by telling me to cancel it directly from the restaurant and misguiding me.This is their mistake since the employees doesn't know their...

Hey I ordered last night with this phone number [protected] with order number-[protected]
When got the notification of picking up food I asked your support to give me number of your dilervery guy
They said contact to restaurant..
When I contacted to restaurant that said talk to driver, driver told me he was here and was not able to contact I asked what number you have he told me 22 kind of number which was not mine I don't...

Dear Sir
Yesterday on[protected] I have ordered food from mobile app of ZOMATO at apporx 3.30 pm in Jaipur. I hvae opted for the code given by you SUN50 for 50% discount. The rates of Classic Chicken Burger was 130 and Tandoori Chicken BUrger was 170 total bill 300 on which I have to get 50% off of Rs. 150.
But the things which happened shocked me:
1. Without taking my permission you deducted Rs. 300 from my Paytm (there...

The complain is regarding order No. [protected]
Ordered on 26 Nov 2018 06:11pm
I immediately called the restaurant and requested to cancel the order as it was placed on COD by mistake. I assured the restaurant person that i'll immediately will order changing the payment mode. to which he rudely replied ok and customer care will call you and disconnected.
on chat support person said that you will have to take the order...

[protected], when i have ordered food, when your executive not able to come. Your girl agent called me and took conference call with delivery boy.
The girl confirmed me that she will refund, audit the call.
Otherwise i could've taken the delivery on the same address which i have ordered.
This is completely cheating. The chat team is denying for refund, then why she has committed for refund....