Zomato Complaints & Reviews

Order no:-[protected]
Date:-23 nov 2018
I am from kolkata... And i orderd from zomato... Applied the promo eve50... But didnt recieved the cashback until now... I complained. And they told me that i will reciveve cashback in 24 hours. Today is 28 nov but still i havent recieved cashback. How could they do that... They are such a reputation. I request you to take some action about it such that they will refund it...

On 27/11/2018 at 8:16pm i have order one veg kolhapuri & made payment by cc, my order no [protected].
The delivery boy has asked me for address, my wife has picked phone & told him to ask for land mark so u can get the details, he has suddenly started abusing her.
This was shocking for us as we have never expected such unethical behavior from such an reputed organization.

I want zomato to take strict action against...

Dear team,
On 25nov zomato deducted 204 from my paytm wallet and refunded cashback of rs20. I did not ordered anything from zomato then how can they deduct money from my paytm wallet without my permission or without placing any order from my side. I already raised complaint in paytm also. Transaction code for zomato media pvt ltd under order number was ztd18f4aa709b67aca24.
Kindly refund my money and compensate as they are...

On 25th nov'18, an amount of rs. 679 was automatically deducted by zomato, even though i had not placed any order or authorized any transaction in any way whatsoever. The amount was directly deducted from my bank account, whose debit card is linked with zomato.

On the same day, i registered my complaint through zomato chat support and sent all available documents via mail, but the only response i received from them was the...

I ordered food from 'majnu ka tilla' restaurant in gurgaon, the food they delivered was really pathetic in quality and it was very cold (Not hot), and it tasted like it was cooked last day so we had to throw half the food.
Than i complaint on 'zomato chat support' on 24 november 2018 around 12:30 pm. They assured me some response from zomato team via mail as quick as possible, i waited for few hours no response came, now it's been...

I placed an order for chicken biryani on zomato from swagath grand. They sent me the order which didn't have swagath grand packaging and the chicken pieces smelt rotten and bad. I was on chat with zomato customer service for 4 hours. They kept saying they will send another order and they have escalated the issue to another department and that will reach out to me. Even after sending multiples images of bad food and taste they just kept me...

I placed an order through zomato app in john's kitchen guwahati, for an order of rs. 60.00 on nov 27, 2018 at 13.58 pm. Txn id: inb/[protected]/payu.in/food. Money was deducted from my axis bank account through net banking, but order was not showing in zomato, instead came as transaction cancelled and was redirected to the confirm order page.. Please look into this and try to revert back money to my account. There was also no helpline no. Mentioned...

On 10.11.2018 over zomato under order id: ztd183c4a2e3ceac90b6, i have ordered some food items having cost of rs.337.80/-. But this item was never delivered to me and when contacted the zomato people they shows reluctant behavior and informed about cancellation of my order due to not able to contact me over phone because of poor network issue and also denied to gave back me my money. So again i ordered same day new order under order id: ztd1874cd67eb90fd79e...

I have ordered food from zomato. But the food didn't delivered in time. When we called the restaurant they said that they have received no order from zomato. When we tried to complain or contact customer service they didn't response. Now the tracking status is showing food is delivered, my money has been also deducted. There is no way to complain in zomato....

I did ordered a meal from zomato on 26 nov around 5 o clock and oder was accepted and it was on the way. The delivery boy name zomato is showing was (Syed) after 45min my order was rejected and when i check zomato aap it was showing me tht i was not available at home and my phone was out of reach and thts a lie. I was waiting at home and i didn't recieve a single call from the. Delivery boy or zomato and they clam tht they both try to contact...

Order number - [protected]

I ordered from brooklyn pizza co last night (Order number in subject) and i didn’t even receive a call from the delivery guy and the order showed declined. After discussing the same on zomato chat, i am being told the refund will not be made. Also, i have mailed them numerous times now but they haven’t reverted back yet. I am unable to understand why my money will not be refunded. I have been using...

Hi I am bhargav chakravrthy my phone number is [protected] I have been fraudently been deducted of my paytm wallet money from zomato without even ordering for the four times, I have lost the amount of 80rs, 150rs, 144rs and 350rs.how can I be frauded like this Everytime I put some money into my paytm wallet I get frauded like this how can I even bare every time I m being frauded...

This is my email ([protected]@gmail.com)
Sir why my account is blocked. I have also 385 rs in my zomato wallet. I don't know what's my mistake or it's your mistake. I placed total some order. Please do something and trust me sir only complaint for bad quality of food. This not my intention to refunding the amount. Next time i will not complaint in anyway that if my food is rotten.so now please sir unblock me....

I have been charged for zomato gold membership twice without my knowledge and consent. I somehow missed the previous renewal transaction which was on 26th aug. I am not living in india and i have never used the benefit of this membership, except once in july 2018. Please at least refund the amount that was deducted as part the renewal today on nov 26th. Membership no is 376652....

Order No. [protected]
Order was Paid.
Delivery status shows Delivered.
A guy called asking your Address, after 1 hour of not Delivering. I called the Delivery Executive assigned and who was different from the Guy called me earlier.
The assigned executive says I will call you back and doesnt pick my call after that.
While Zomato chat support makes you keep waiting and acting Smart after 2 hours cancel your...

Order id [protected]
Order id [protected]
I ordered twice from zomato on 22nd nov using code pick50 which gives 50% off on pick up orders, i paid rs150 and rs153 for orders but i did not recieved the cashback till now. I contacted zomato customer support but they are just saying that they will escalate matter but still no cashback till date.
I wasted a lot of my time due to this and i am mental agony.
Kindly help...

Order id [protected]. Order was rejected by restaurant but refund not received already emailed 5 to 6 times and chated with support team. They are saying i was not contactable hence they cancelled food. But this is not true. I called the restaurant and they denied to deliver food due to menu issues.in the mail the screen shot and call recording between me and restaurant is already attached but dnt know why they are not refunding my money....

Dear sir,

Good evening!

Today i ordered pizza through zomato, i have ordered first time through zomato so i applied coupon first50 the initial cost for 2 pizza was 458 and discounted price was rs 328, when i paid through card amount devoted was of 458 instead of 328. How such kind of blunder happens when i ordered first time this was really a pathetic experience i received. I don’t know what happens with...

On 25th november, i have ordered online with momo and cafe with the order number [protected]. I called to restaurant and asked about the valid bill where i can reimburse those amount i my company, so they said i cannot provide the valid bill, so i asked him about the cancellation. Meantime i checked with zomato customer care number and both have confirmed that you can cancel your order and no is telling properly about refund of money.
br...

Hi tanya singh,

Hope you are doing well.

We would like to inform you that according to new policies of zomato if the order gets cancelled because of the customer being unresponsive at the time of delivery, a cancellation charge equal to the order amount is charged from the user as the food was already prepared/dispatched.

Please do feel free to write back to us in case there’s anything...