Zomato Complaints & Reviews

I am really upset to say that your service is disgusting. My order was placed and confirmed nd my money was deducted. Suddenly order could not be delivered. Rider could not get my details. Customer support was disgusting they did not respond on yime. After 1 reply they used to disapper for 15 to 20 minutes. And then i asked tgem to order something else so that didn't respond and i clearly stated that i dont want any refund i want my food but no response was received. I waited for more than 2 hours. This is really unprofessional and disgusting.

Order no [protected]
I want to order from a restaurant shree ji katraj pune but by mistake i had ordered to another branch of shree ji restaurant located at narhe, pune. This mistake i realised while making the final payment hence before merchant accept the request i have cancelled the order while talking zomato through chat and at the same time i called restaurant not to prepare my food becuase i proceed my cancellation request and u may talk to merchant too for confirmation and after 4-5 min i got a call form your side while i talked the whole senerio with customer service i really got a very annoying and rude response he cut my call while talking about i m going to cancel your order and money refund will not initiated niether i got food nor i got my refund at last i m going to send u this request i hope i get my solution as early.

My two orders #[protected] & #[protected] can not be delivered by them for some glitch at their end and they now refuse to either deliver or refund the same. The fact that they have earlier delivered to this location many times does not shame them. They now say we will neither deliver your stuff not we will refund your money. This is the height of cheating and akin to daylight robbery.

Hi, my name is jubi and i live in nerul.
I ordered for belgian waffle from the nearby outlet., which i do very often.
Today i received a very soggy waffle, as if delivered very late. Pls look in to the matter..
It's a serious issue and needs to be given highest priority..
The cripsy waffle was turned into a soft bread, which we couldn't consume.

Hi all,

I am running a south indian restaurant in greater noida, i was receiving email and message to join a campaign called tasty in which 50% discount was given to the customer.in this only what was told was it will be covering the entire december month and in this 35% will be charged by the merchant and 15% will be given by zomato.in this what was hidden was the 25% extra charged by zomato.

I was not aware of the 25% extra charged by zomato as commission so literally speaking after all this charges are gone i am left with 40% only so i thought of withdrawing from this campaign and my am davik who is looking after this area refused saying it cannot be done though i requested him numerous times. I even contacted the merchant helpline and they even conferenced with the am and he is still refusing saying it can be done only after a 1 weak wait time.

I want to know why only 15% only was mentioned not the 25% extra not mentioned and why i was not informed that if i am joining this campaign i cannot with draw from it.

I want an answer as soon as possible.

Restaurant id r18654080

Regards

Joseph jose

I ordered from zomato today at 1am - order number - [protected], app status didn't change for half an hour, i checked with customer support they said the delivery executive has already assigned and your food is on the way! I could still not see any such thing on app!

After 10min my app showed me that my ordered has been delivered!!!

I asked the customer care and he told me that he is trying to call the delivery executive but he is not responding to their call (Round of applause).

My order was supposed to reach by 1:20am and at 2am their customer executive is asking me to still wait!!

I have not received any order, i slept hungry and angry!!!

And they refunded me 14rs!!!

14rs!! Seriously!

I ordered one chicken biriyani on zomato on date 10-dec-18 from new tanddor restaurant around 9.30.
I di not recieve my order till 11 o clock. On checking with restaurant they said that there is no delivery boy here so we cant do any thing. On the other hand i was on chat with zomato customer service.
After waiting 2 hours when i didn get my food i had to go to the restaurant by my self and collect the order.
While yur people updated that the order was delivered with zomato.
Please confirm with the restaurant.
This is the worst thing and not acceptable with zomato.
Already you guys and your delivery guys are doing nonsense things like stealing customer food and all which can be seen on social media.
I paid every thing before hand only and not reciving the food itself.. Was not acceptable. Restaurant is not at all responsible for this.

There is a video which is viral in andhra pradesh and karnataka, may be in other states also about a delivery person consuming the customers' food which is ordered by customers. Before delivering to the customers, on his way, the delivery person eating the customers' food by opening the food packets. This delivery person eating the food partially from each customers' food packet and keeping the remaining food by closing the packet as it is and cleaning the spoons with his tongue and keeping as it is in the customers' food packets. And delivering the food to the customers which he left over after eating them. Attaching the video for your reference.

I got this video in whatsapp as viral video, we are trusting you guys, youre workers are like this plz reinspect your delivery boys. Before giving a work plz inspect them or do something new to not open the food.
I got this video in whatsapp as viral video, we are trusting you guys, youre workers are like this plz reinspect your delivery boys. Before giving a work plz inspect them or do something new to not open the food. Thankyou

I ordered food item from zomato, and due to poor quality of software, Location was not set properly, I even written full address, but zomato only considered wrong address, and he rejected my order and fined full amount penalty, I want refund.

Date of the incident : 11 DEC 2018
Contact Number : [protected]

Zomato needs to update their software because locations can not be saved properly with all reachable locations, I just did not get delivered my food even after correct location of my office.

That was just 2 km difference after wrong and misplaced location on map, but still did not get delivered and he rejected my order.

Please help me to get my refund.

Thank You

Delivery boy eating the food that he has yo deliver and packing the same. I was astonished to see this video. Really i couldn't bear. After this, how can i order. Please take strict action against this type of things. I got this video thru social media. Even other online food delivery boys also will be doing such things. Please take a stringent action n laws against them.

[protected] order number
I was awake till 5 in the morning the restuarant owner is lying along with the rude delivery boy who spoke like he's giving us free food and refused to come to the location and when i contacted the number listed under zomato they said the delivery boy had waited and we don't pick the call i have the call history and everything in fact he contacted me to share the location again too this is pathetic service from zomato i would never again order from here kindly give me my money back

Sir,
Payment deducted from bank account but order has not been placed and neither my amount has been refunded...
This happened on 6 december
Email id is:- [protected]@gmail.com
Contact number is [protected]
What should i do..?
I have to place more order but i can do due to this wrong transaction...
Kindly resolve my problem as soon as possible so that i continue using this service...

Today i ordered a food from zomato my order no - [protected] and i paid online. The delivery boy call me and said cancel your order i'm not going to delivered your order because there is too much traffic. After some minutes they cancelled. And didn't refund my amount. Totally fake app.. They are making fool to the customer.. Please take some action on them they are not refunding the amount

I ordered via zomato and for the refund i was asked by the zomato support staff to talk to the vendor directly as zomato is here to make money but not to refund. Zomato didn't take any kind of responsibility regarding the refund as it's my money and it's the vendor who received it. The support staff didn't help or tried to help in any way. They just replied with vague and preset answers. If i am ordering via zomato then it's zomato's responsibility to take care of the grievances also. Support staff should help and not reply with vague answers. No. Through which order was placed on 2nd december is [protected]. Please improve your support staff and grievance redressal system.

My order i'd : [protected] there cancel my order and also no refunding amount to there saying the order was declined as your number was not reachable. Since the food was already dispatched, cancellation charge equal to order amount will be levied. But i call delivery boy within 2 mins he downside my home and having my food but he say we cancel my order and day refund my amount

Dear

From yesterday i am try to reach by phone but there is no option to communicate with you by phone, i am from dubai yesterday i order for biryani jumbo pack from shah ghouse restaurant which located hyderabad telengana india by internet banking but i got error and amount deducted twice with out delivery, i call to my bank they asked me to call zomato,

Please look into this matter and do the needful. Waiting...

I have ordered food on december 9th godavari delights - bangalore. They deducted money for ordered but food not delivered and my money also not refunded.

Zomato should take care the job, if food dispatched you should deliver or should return the money.

This is not the fair way to treating customer.

Order number is: [protected]

Where is my money? You should deliver food or should return my money.

Firstly i would like to tell that i placed my order and immidiately after 3 min. I cancelled it,, i visited the restraunt too, they said that they havennt even stated to prepare my food yet,, so before replying (Zomato team), dont use these lines "food is wasted", food wasnt prepared,,, so here's my story of fraud done by zomato with me -
The same happened with me too, i placed 1 order and paid for it,, they took 1.5hrs...

I have ordered butterscotch milk shake from creamstruck hyderabad on 9 december, 2018 (Order no. [protected]). I did not get my order but it's showing its been delivered to. Me.. The payment has bren made online. The delivery boys attitude is very very pathetic. This is the 2nd time i m facing such horror from zomato.. Plz refund my money at the earliest.