Zomato Complaints & Reviews

I waited 1 hour and then called the restaurant, it said the order was not confirmed by them and they tried to contact me but i didn't answer the phone, which is utter rubbish. I tried to reach out to zomato customer service which is again a joke, they only have chat support and no one responds even after an hour. I've attached the screenshot of the order for all. It's not even about the refund it's about the attitude they're running the business...

Devender [protected]
My zomato account [protected]@gmail.com

Some one blocked my account without informing me and when i tried to email them they all went unresponsive onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my account please do something regarding this as because my money is there in that account


Devender
[protected]br...

Hi
I ordered a sandwich from sandwizza on 20th of november, 2018 at 3:20pm. Then i went to a meeting. I was in my office which is in a commercial complex at main j p road, andheri west, mumbai. It's a very well connected and easily reachable by anyone. Zomato has delivered their order over there many times. Trusting their service i paid only in advance. Now their executive called me while i was in a meeting, i don't know why. He could...

Order number: [protected].

I've placed an order on zomato and it got closed without delivery and no refund given for the same. I've been following up since long on twitter but, no response. It's not a matter of money but trust. Zomato will definitely loose customers trust if they maintain such attitude. They should loyal to the customers or shut their services off....

I went to order some food from Zomato as usual, but i recieve unpacked food.. i attach a pic in chat.. nd i got credit. but today they block me..sir i[censored] ddvliver bad food . then its my right to inform to take action against ur delivery boy or restorent but u block me. I hope they unban me. I spent a lot of money on Zomato. I contacted them from their email and they said I had been complained about from merchant's. This is genuinely a lie...

HI Last sat I placed an order of 371 from a Hotel Sri sai Santosh dhaba located in manikonda Hyderabad-500089 from zomato .I made the payment through my hdfc net banking account the payment was made successfully but my order didn't got confirmed. Request you to please look into the issue and process the refund.

Details:The transaction was made on 17/11/2018 around 2:30PM TO RAZPZOMATO...

Hi,

Unfortunately by mistake i ordered on zomato on 18th nov (Id - [protected]), and i informed immediately to zomato customer care before accepting restaurant, even they did not canceled the order and also i did not received my order and even not given my refund amount. Simply they updated status as you were unable to collect the food at the mentioned address and your phone was unreachable, but they did not call me as my phone...

Around a month back i went to order some food from zomato as usual, then i couldn't because it said i was banned due to suspicious activity. This is completely out of the blue. I think there's been a mistake at their end. I hope they unban me. I spent a lot of money on zomato. I contacted them from their email and they said i had been complained about from merchant's. This is genuinely a lie and i hope they resolve it or i might take this...

I ordered food and order is accepted with number [protected]. The food is not been delivered. Then i got alert like, rejected. I chat with zomato support and they say no refund or food. How may i pay money for not having food. I want my money back. I would say. You are robbing my money. Who will pay for not eating. I totally regret it. I want my money back. It's myoney....

I ordered sweet from Zomato with order number-[protected], they cancel my order without my knowledge they didn't call to me, I also called delivery boy for confirmation of address and also asked for delay still they cancel my pre paid order, I asked for customer support no many time to chat support but the are denying that we don't have specific customer support no they told me to complain through mail but their response is not satisfactorybr...

Hi my e-mail id is [protected]@yahoo.com my account is blocked by zomato they are not replying me back and my account continues to be blocked please help me as i cannot order food online i just complained them about the late delivery and food quality and they blocked my account please tell them to unblock my account so that i can order food online they are not doing anything...

Hi,

I have placed an order n[protected]. Order# [protected]. Placed order using paytm at 9.20PM. I have waited till 10 PM and since i see no progress in the delivery, i have pinged the customer service.The service is so pathetic, i got a reply from them after 10 min saying just Hi to me. I have explained the issue. For this again they took some 10 min and told that there is some issue with the device of the delivery person....

Zomato refused to cancel my order, just after 1 minute. I wanted to add one more item and thus didn't wish to pay delivery charges again as of my next order, so requested to cancel my order and they bluntly refused. This is just not acceptable. Are they really playing with the terms and condition? As on support person told me they follow no cancellation policy, then i believe they should make a checkbox/alert box while placing order....

Dear concerned

I have ordered chicken chilli from bobby chicken corner and amount has been deducted from my account but order hasn't placed due to the error in site i am going to attached soft copy of my account details for reference. Please check and take the appropriate action and delivered me the order as soon as possible

Regards
Navjot sharma....

As i contacted your customer service about this issue and they confirmed me that my amount payed via paytm will be returned completely within 24hrs i cancelled my order... But now i received a message from zomato that my fund will not be returned due to change of location from my side... But i asked to cancel the order only after your service person assurance of fund return. Or else i would have not cancelled my order... I didn't enjoy my...

Dear concerned

I have ordered chicken chilli from bobby chicken corner and the bill amount is 110 rs after applying code sun 50 i have made payment from my icici bank account plz find the screen shot of the details attached herewith the mail. Amount has been deducted from my account but order not placed now either delivered the order or refund the amount
T
Regards...

I am ankit kumar. I had ordered last week food from blue plate restaurant, dwarka sector-7, new delhi. Later i cancelled my order then there was messege from them that money will refund in 48 hours but no respond yet. Please help to make my money refund from zomato. For any question ask me on my contact-[protected]. I make my order from contact-[protected]. I made my order on 13 november 2018. Please refund it to my paytm account i paid money...

Please note bread supplied in order was too dry and stale and both bread and chicken was not chewable. I called restaurant and guy who delivered the pdt and chatted with zomato support team to inform them however no action was taken to replace the order. I am really upset becuase even after waiting for 45mins after placing the order food was supplied that too of very poor quality. I didnt know what to do with this poor quality food.
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This is to complain about the services which zomato is providing to its customers that is totally dissatisfying and pathetic. The matter of fact is that i have placed an order on (11/2018) but i did not get the food. While having a word with zomato care they said that no one was there at home to receive the food that is not true so the delivery boy returned back and gave that food to a street person just because it got cold.
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This is regarding order number [protected]. I ordered shawarma and paid 83rs for the order. But the restaurant cancelled it without even calling me. I contacted zomato for a refund (I paid through paytm). They told me that the driver contacted me but i did not answer and so i will not get a refund. I never got a call. I want a refund and if possible additional penalties for the inconvenience caused. I have uploaded a pic of today's call log...