Zomato Complaints & Reviews

I ordered a sitafal milk shake from 'the yellow straw' through the food delivery app zomato on 3 October 2018. While drinking the shake, a piece of broken glass came into my mouth. Shocked at this, i emptied the bottle into a utensil to discover another piece of glass (before which i was using the straw provided by the restaurant).

I wrote a complaint on zomato's "report safety emergency" section on its website immediately. I thought this would be their quickest and most proper response tool and the incident fits in the category of safety emergency.

I waited till the next evening (4th oct) but did not receive any response. So i contacted the regular customer care chat and mentioned about the whole episode and how i was still awaiting response from zomato. The shocking reply I received was "That is really unfortunate. However, we are unable to resolve this issue since it's come too late for us to carry out any effective verification of it, from our end"

How is it late? I wrote a complaint to their so called safety emergency segment immediately. Infact they dont even claim not to have received my complain. When should have i complained before receiving the order? N if complaining on the so called safety emergency section has no meaning, why keep such a misguiding thing?

If i had accidentally consumed the glass piece, it could have had severe consequences for me. This is the safety standard of the restaurant the yellow straw and the responsibility standard of zomato.

Please help

I ordered some food @ 1.30pm recieved the notification that i will get it at 2.10 i had a meeting to attend @ 2 because of which i requested to cancel the order the chat process guy told me thet the order will not be cancelled but it was not even comformed i was still okay now the delivery boy did not come till 2.30 when i called him his response was its raining when i requested him to come quick that person started abusing now filled up a form to complain in response to which i got a call from zomato who disconnected the call in between now the delivery boy refused to come as o asked him to deliver food just 100 m away and the order was cancelled now i missed my meeting lost the mone and didnt get the food as well! Not only a scam but harassment to people

Ordered lunch yesterday at around 2:30 pm from backstreet kitchen, noida. I went by the ratings which were 4.1 and ordered one full paneer butter masala, 2 butter naan and 2 laccha parathas.
After receiving the order and opening the food, there was a foul smell which came from the onion salad. It was because those were vinegar onions and were not at all fresh.
After opening the paneer dish and consuming it with the breads, my friend and i realised that the gravy of the paneer was not fresh. We stopped consuming it immediately as the taste was awful. After smelling it, there was very little foul smell, maybe because the dish was not fresh or something.
After stirring it with a spoon, we realised that there were only 3-4 pieces of paneer in it.
I immediately opened the zomato app asking the customer executive to tell the restaurant to come and pick up the dish. Those guys told me that i would be receiving a mail from another team for the same.
Its been more than 24 hours since i’ve sent the first mail, and i haven’t got any solution for the same.
I was simply going to ask for the replacement of the paneer dish as we were hungry. I was not asking for any refund or for any strict action to be taken against the restaurant, i was simply asking for a quality dish for which i paid.
Earlier, zomato used to solve these queries real quick. Probably your customer redressal policies have degraded.
Really disappointed!

I had issue with burnt momos with order id [protected] i made a complaint about it on chat and also on call... Both times agent response was very rude. I left the matter.

Email id [protected]@gmail.com

Next day i placed an order and as i was about to check out... A msg poped up saying cant place order due to suspecious behavior in account... This is abuse of customer right... I have money in my zomato wallet... Issue me that money back... Why is online ordering disabled???

The only reason i can think of is... Placing order with two different numbers as delivery agent always call for address reason abd my other mobile had no battery.

Unblock my account asap. This is wrong.

I maddy placed the oeder in zamato at 2.11 pm today.
From sita ram diwan chand resturant located at pahargfanj delhi 55 and i had made my payment online.
The person delivery man i called name was akash his mobile number is [protected].
I asked him about my order number [protected], he used very bad language and talked very harshly.
My order is not delivered yet.
I want my refund.
Maddy - [protected]

Sir i am terminate by my area zomato office they say u r terminate by delhi office sir my area branch directly terminate pls sir pls re join me promise after re join i am not placing any order i sir mere ghar me hee noukri kr ne bala hu sir pls rejoin me me haath jodkar kar request kr tha sir ek chance dedijiye next time mistake nhi ho gi sir pls sir rejoin me my user id [protected] from zomato office shr layout. Bangalore. Karnataka

Sir me deepak verma zomato rider sir terminated by my area zomato office they say u are terminate by delhi but i can't do that sir my fault is just i am placing order by zomato app and eat sir mere ghar me me hee kam kar ne bala hu sir pls pls pls 🙏 mere haath jodkar request🙏😊kr tha hu sir pls sir muzhe rejoin kar lijiye sir my i'd [protected] from zomato office shr layout bangalore (Karnataka)

Sir pls 🙏 rejoin
Kar lijiye sir

I ordered full plate afgani chaap roll from sg[censored]sing zomato. The delivery boy handled me a packet of food when i opened it it was having 2 piece malai chaap roll i immediately complaint of this on zomato coustmer support after a long wait they credited me 78 rupees. I paid 210 rupees on 24 september and they refunded only 78 rupees. Now they are saying according to the guidelines they are paying me. I want my full refund it was not my mistake i have done everything right then why should i compromise with those 78 rupees.

I ordered from Domino's via Zomato App on 17th September 2018 with order number [protected] and paid online through Paytm.

I received a call from Domino's store stating they would not be able to deliver and the amount would be refunded.

Zomato incorrectly showed the order as delivered. Upon contacting Zomato support I was requested to contact Domino's directly for refund.

Domino's store stated they have refunded the amount back to Zomato on 18th September 2018.

I have not received the refund yet as of 4th October 2018.

Zomato customer support requested me to write an email to [protected]@zomato.com

And I have sent several emails and followed up but received no response.

Hi team,
I have tried to place order from my zomato account but when we reached the payment page system showed "webpage unavailable" even though amount got deducted from my paytm wallet but we are received any message that our order had confirmed

Please look into this and transfer our money back to my wallet.

Thanks

Sanjana

Date-04-10.2018
place - chennai, purswalakam
i ordered from hotel senthur, egmore today which they accpeted
and after some time they said that we cant deliver said address and said to cancel the order. In zomato once order is placed there will be no option to cancel. I made the payment . After some time i chated with customer acre . They forced me to wait so much time and after that they refunded the money taking a long time. Now i cant order in any resataurant. As they are closed .

now i couldnt palce order anywhere and because of you iam staying hungry.how could i now get my lunch. i will not take it as easy as you can

What should i do.. Iwill not take this issue as so simple

Date-04-10.2018
Place - chennai, purswalakam
I ordered from hotel senthur, egmore today which they accpeted
And after some time they said that we cant ro said address and said to cancel the oredr.in zomato once order is placed there will be no option to cancel. I made the payment. After some time i chated with customer acre. They forced me to wait so much time and after that they refunded the money taking a long time. Now i cant order in any resataurant. As they are closed.

What should i do.. Iwill not take this issue as so simple

Hi,

On the morning of 26th september 2018, i happened to come across zomato annual membership ad and clicked on the link out of sheer curiosity to check the offer. I am not a regular user of the zomato app myself and wasn't aware that my husband's paytm account was linked to it. I was just checking the offer but by mistake the payment was made from my husband's paytm account. Now my husband already has an annual membership and we do not want another one, but zomato is not ready to refund the amount, even though i informed them about the glitch within 15 minutes. It was a genuine mistake and i haven't used the membership benefits and yet they are denying refund citing t&c.

On registering a complaint, they have conveniently asked me to 'enjoy their services at their partner restaurant'. This is highly unacceptable. I do not wish to continue with the annual membership as i did not want it in the first place. Zomato should provide me with a refund rather than hide behind their policy and t&c. I need to understand why is it so difficult for them to provide a refund. This is unethical behavior on their end and sheer loot.

Such genuine mistakes happen all the time. The amount i am talking about is my hard earned money and i am not willing to waste it on their membership. I am not someone who can afford to loose such money.

I want a refund of the membership amount paid. I do not care what their t&c are. If they have a business to run, i too have expenses to take care of. If i this issue isn't resolved immediately, i will have to escalate it further. Not just because i can't afford letting the money go, but also because their policies are unethical.

I am a zomato gold user and my membership id is 319659 and it is valid upto 26th april 2019 but suddenly zomato ad deleted my account so that i cannot use my zomato gold membership i purchased gold membership at 2000 rupees on 26th april 2018 and there is no helpline number for zomato gold users or zomato users they are not responding for any calls and i also mailed to them on [protected]@zomato.com but there is no response regarding my issue and also chatted in zomato chat support but they are not giving proper reply to me and saying different different stories everyday i was mailing them from past 3 to 4 days but no use, please help me

Hello i will make a order on 2 october from zomato app for the biryani and chicken korma...
After 10 mintues zomato representative call me and asking me to serve partial order because biryani not available at the restaurant i agree it and they convenient me that your partial money refunded into your wallet...
But after 2 days they did not revert my money...

Hi team,

Need help to get refund from zomato. Have been chasing chat support but they stop responding at their wish.

Background: i have ordered food from one of the restaurant (Avoiding taking names here) in guwahati. They delivered incomplete order and few items were wrongly delivered. I have made a complaint at chat support and they arranged a con call.in con call restaurant accepted the fault. Chat support offered me refund as zomato credit, which i refused to take as i asked for money in my original wallet.

This was the time when they stopped responding.

Next day, when i again connected with them (New person now), he offered me 180inr to credit as zomato credit. When i refused to accept the resolution he made a new story that you were quite on con call and stopped responding.

Next day, a new operator started discussion with you were quite on con call and stopped responding.

I have tried reaching their customer service number but it always comes busy.

Attached are screenshot of conversation with team.

I have recently bought gold membership, and trust me i regret my decision.

Looking for early resolution.

Zomato refund
Over the course of the last month, i have been on the brunt end o[censored]ndeserved cancellations on the part of the restaurant and zomato, and one extremely late food delivery (3 hours late). I was promised refunding of my money for all instances, and refunding was initiated and promised to be added to my bank account within 3-7 business days, but nothing of the sort has been done although more than ten business days have passed.

Kindly do the needful and speed up the refund process

I have placed my order in zomato at 10:15am but not received till now and the hotel in which i ordered my food is not responding properly and now declining my calls. So kindly refund my money. I have called zomato helpline they are also not responding. If possible take actions against chendur hotel in adyar, chennai for not responding to their customers.

Yesterday i was ordered with zomato but food quality is very poor and quantity of kadai paneer is approx 2 spoon so you guys tell me in 80 rupees only two spoon sabzi is coming what the hell you doing every time and i will tell the dimension of bowl in which kadai paneer is provided one inch height and 2.5 inch dimension then you better know that what quantity is coming and also i'll provide the images so you better able to see and your customer executive tell me i didn't resolve this issue and didn't refund you i better know that in half plate how much sabzi is coming this is not the first time except my first order every time i was complaint against the quantity and quality of food and chapatis are fully burnt so you tell me how can i eat this type of food i can't able to understand every restaurant give me a bad quality of food but in my first order they provided me a best quality that's why i ordered again and again but after that every time i have an issue with my order and you guys give me a resolution very late that's why i submit a complain on this website i think you resolve my issue as earliest if you want that i am continue with zomato so give me a resolution as soon as possible

My order number: [protected], date 29th septemeber 2018.

Total value of the order inr. 118/- whereas amount received by zomato person is inr 188/-. During the delivery self not noticed the actual value and the person delivered the product without bill telling some unusual reason. After the delivery i received the actual value in my registered e-mail id. Self called the person immediately and he told the company will return the money. I have raised so many complaints in g-mail and made several phones. Till there is no positive response. Please take the action immediately.