Zomato Complaints & Reviews

I've ordered food from GMB fast food shahibaug Ahmedabad. My food was expected to delivered by 2:26. It's not delivered by now 3:24. I've tried to contact the restaurant but no satisfactory response was given by them. I've tried all Zomato costumer care services, no response by them. I want my refund back as my order was prepaid. And I haven't eat anything because of zomato's bad service. Ive lost trust on this site just refund me my money back.

I ordered food on zomato on 1 ~9~2018
At 10:30 as only one restuarant and the confirm message was not coming.. I call the restuarant for confirmation they said that item is out of stock then i got a call from zomato asking me to change the order as that food is out of stock i agreed on to that.. After that i got a message about order cancellation and money refunded.. So at 11 pm at night what ll i do with the money as that wont feed my hunger. I have to stay hungry the whole night just for your zomatos mistake first that not showing me the food is out of order and second mistake is they called me to change the order and i agreed on that after that they cancelled it, at 11 o clock no restaurant is opened what ll i eat now... I need propwe justification and compensation for this that i have to stay hungry the whole night for zomatos mistake

This is regarding dine-in at bawarchi restaurant (Dharampeth, nagpur). Today, i had a family dinner there and the manager refused to accept 2 zomato gold on a table stating that we don't accept 2 gold on a table and we have need guided by zomato to do so. Even after showing the rules n terms on the zomato app, he was rude and said this is what we do here. Rude staff with a worst customer experience.
Very rude to reply and not ready to read the terms and conditions (Even when id proofs were provided for the ids, which is not generally asked at other outlets by gold).
Please get into this matter at the earliest n take some action against him!

Yesterday around 9:30 pm we ordered food and we initiated the payment by net banking since after applying promo code there was no option of cod. But after sometime the delivery boy called us and told that we can't deliver food on your address if it wasn't possible why it wasn't informed to us before ordering. So neither the food is delivered till now nor the money is refunded.

I ordered yesterday at 8:38 pm from al lazeez order number [protected] which was showing picked by delivery person, even till 10:20 it did not come.

Tried chat help option of zomato, but no help was rendered.

Finally i again ordered from same restaurant order number [protected] at 10:26 pm which again was picked up as per restaurant and your app but never came to me.

Finally i ordered dinner at 11:24 pm via swiggy.

I need explaination of such a service.

It was pathetic.

I ordered a tandoori chicken half. Nothing got cooked. Only the outer part was cooked a little. So u called to the hotel named night food joint which is at marathalli, bangalore. They accepted their fault humbly and the asked me to contact customer care for refund. So consider this complaint as soon as possible. The proofs are attached as pictures.

I am a regular customer of zomato and as per your promo offer i'm entitled to use the promo code bite till 9 sep for multiple orders.. To my utter disgust.. I tried to order on your app like i always do and i got a nonsensical pop up saying 'due to suspecious fraudulent activity.. Promo codes have been permanently disabled'.. Im a lawyer and im gonna make sure that you guys know what you're talking about.. Calling me a fraud for nothing is a big thing and disrespectful to the core.. I'm gonna take it the legal way.. You're fooling people with ur tactics of first giving promo codes then doing this...

I want to file a complain against the Zomato delivery service boy who came late with my order and when I denied to collect it, he abused me and threatened me and banged on my door forcely. I was alone in the house with my 1 year baby and my husband was outside. This is a serious security issue. I want to file a case against this to police. Please help me out.

This is the contact number of the Delivery Boy: Rajeev Kumar [protected]

Order ID [protected]
Order From: Rozaana
Date: 31/08/2018 - 19:51:27
Delivery Address: A-604, Sagar Apartment, Noida Sector 62, near tot mall, c block market, Sector 64

Today I was placing order with zomato first time. And the experience with zomato was really very bad. Paid by using Sbi net banking My money was deducted from Sbi but it’s showing no order placed.
Whats wrong with zomato. I don’t even recieved any order no.
Than Again I placed same order by using Paytm method.
Both the time my amount was deducted but it is showing only 1 order placed.
And still didn’t recieved the refund of my first order.

Iam a regular customer of zomato and as per your promo offer i'm entitled to use the promo code bite till 9 sep for multiple orders.. To my utter disgust.. I tried to order on your app like i always do and i got a nonsensical pop up saying 'due to suspecious fraudulent activity.. Promo codes have been permanently disabled'.. Im a lawyer and im gonna make sure that you guys know what you're talking about.. Calling me a fraud for nothing is a big thing and disrespectful to the core.. I'm gonna take it the legal way.. You're fooling people with ur tactics of first giving promo codes then doing this..
Because of this i couldn't order food for my guest's..
Absolutely disgusting

Saurabh bhatia
[protected]

First restaurants do not have the cake they show online, than they ask to change the order, the second order that i agree to is 300 rs lesser than original cake that i ordered so they should give 300 back, zomato support is so pathetic, i contact them everyday, they keep telling me amount added, will be added in 24 hrs, one person manoj says amount added but than ni money in wallet such big time lier, all stupid employees work here and management is pathetic

I have placed an order from zomato on aug 24. The delivery guy refused to deliver it to my flat and asked me to collect it from outside my apartment, which i obliged. I was polite and never raised my voice although i could clearly see he is citing specious excuses for his behaviour. Upon mildly suggesting that he is supposed to deliver to the flat itself he started telling me that i should never order from zomato. He started yelling at me and called me stupid and other names. He was rude offensive and somehow arrogant about the fact that he can get away with such vile behaviour. I raised a complaint with your team but after repeated assurances i never received a resolution for the same. My order id is "[protected]". Kindly look into this issue.

I am not able to apply any promo code from my account because it says promo codes have been disabled permanently due to suspicious activity...I am not able to understand what it is about...

I am a regular user of Zomato Food delivery services and had no issue of any kind with the company until now.
Please help as soon as possible

If needed I can provide the details of my account and my contact number...

*payment accepted by merchant and ordered confirmed but the merchant has no clue of the order.

*zomato valet unable to pickup the order from merchant because they were not informed by zomato

*chat support claims that the issue is from the customer’s end.

*zomato promises to deliver the order in another 15 mins after an initial wait of an hour.

*the food never reached the customer, who was sick and needed the food.

*no relief from chat support, although they agreed the issue was from their side.

*utter disregard of time, humiliation and embarrassment is all you get from zomato.

P. S i have made several orders at zomato this was not my first. And such issues have happened more than 3 times. I’m raising an issue now because of the discomfort caused to my sick father.

I ordered an item of Pannaer currey and 5 butter non from zomato .I have done the payment of Rs 320/- through Paytm . I have ordered from my friends phone number . So I called the delivery boy from my phone and said him to call to my number . After half an hour I called the delivery boy, then his phone was switched off . The delivery boy number is[protected]

I ordered for one choco truffle cake on 28th aug at 8.50pm. After all discount they deducted from my account rs. 361.01 on cake square chennai anna nagar branch through zomato.
I placed the order and cash was debited from my account. But there was no order confirmation and was automatically redirected to the previous page.in my orders section of zomato app only order confirmation was not there. I even called the restaurant and asked whether the order got booked. They said we didnt get any order. So we are not responsible for your amount. From now onwards i will never pay with debit or credit card if this kind of service is provided. Not able to contact customer service through app and phone call also

I had bad experience in zomato, where they refunded my money for stale food & blocked my account. After multiple mails also they are not responding, please unblock my account asap as i want to order more. Without my permission only they blocked my account which is unacceptable, i was totally shocked by the zomato's gesture. Please don't be so aggressive on customers. My zomato account name is [protected]@gmail.com..

Dear sir,

Zomato is a very reputed company, and in my views zomato is ranked no. 1 in food delivery companies. I heared so many good words about zomato. That is why i choosed only zomato for my first ever online food order and have a strong believe that zomato will resolve the issue at his best.

But in this order which i placed today evening my experience is so worse.
It was my first order at zomato. I used a promo code (Paytm60) while ordering and the same promo applied successfully (Message of promo applied 60% discount, showed there) i attached the screenshot of that page showing promo applied.

This promo had a offer of 60% discount in bill and 15% cashback in paytm wallet.

My bill was of 301 rupees and as per offer i should charged only 120 rupees. But zomato deducted full 301 rupees from my paytm wallet.
Means 180 rupees wrongly charged extra.

I raised this issue in your chat box.
And chated 2+ hours with your executive but he was saying that u didn't applied the promo code. And now he could only give 180 credit point in zomato. Which is never acceptable.

As ur executive is saying that i had not applied the code is totally wrong. As i received the 15 % cashback in my paytm wallet for the same promo code.
He told me to send the screenshot of receiving 15% cashback, therefore i attached paytm screenshot too here.

Please look into the matter and refund my 180 rupees, which is wrongly deducted from my paytm wallet.

Please resolve the issue as soon as possible, this resolution will strengthen our relationship and my trust and believe over zomato will grow.

Thanks and regards
Sangeeta singh
[protected]

I have ordered food at 9:00 pm and am still waiting for food. Shall post the exact time when the food will be delivered to me.

I have placed food order from indian cravings greater kailash - 1 and they promised me to deliver it in 1 hour but it's 10:50 pm right.. Still no clue when they will deliver the food. I called up zomato customer care but not getting any satisfactory answer, they are not even calling me back nor picking the call. The worst food service i have seen so far.

Name: mohit
Ordered restaurent - indian cravings greater kailash - 1
Email id - mohit. [protected]@gmail.com

I have placed a order on zomato on 26/8/2018 in morning, and check out that they cancelled my order. I paid 146.5 rupee via net banking.
When I talk to customer care they said that the amount will be credited in your bank account. But It never happens.
I requested zomato to atleast add money in my zomato wallet, they even denied to do the same.
My order number id was [protected].
I have even checked out that zomato does not have any bank return policy.