Zomato Complaints & Reviews

I placed order on 13th of value 191rs and i paid it through my card. The amount was deducted but order was not placed. When i queried in consumer support they said it will be refunded. But no amount was refunded till today. The same thing again happened on 17th of value 334rs. Now there is no reply from the supporting staff. The zomato is just looting money by this way from many people....

Hi! I am narender kumar bearing contact no. [protected]. I had placed order for food through zomato, and food was to be supplied by shahi naan wala, paschim vihar. Order was confirmed having order id: [protected] dtd.23.07.2018. I received a call from zomato (Land line no.[protected], at 20:06 pm, and the person informed me that my order is being cancelled because at about 8:30 pm, delivery is not possible in my locality. I guess an ordinary...

I placed an order on july 23, 2018 from zomato and payment has been done from my bank account and the order was not delivered because rider said zomato tracking application was not taking otp so order could not picked from the outlet and cannot proceed further... Now, i am trying to contact zomato helpline but all the numbers are currently unavailable or not reachable...
In moral :- still, customers are suffering from these kinds of...

I made an order on july 16, 2018 on zomato (Reference no. Othpg[protected]http www zomato com new delhi), amount rs. 467.85/- has been deducted from my bank account and the order was not delivered. Today it's 6 days and no amount has been refunded to me. I am trying to contact zomato but the numbers (+[protected] shows on zomato's website is not reachable....

Hi team,

Please be informed we have not received the payment between 8th june 2018 to 26th june 2018. Our restaurant id is 60110. We are following up with our area manager but the issue is not yet resolved. Please let us know to resolve this issue.

Note-kindly find the attachment for the same.

Thanks
Savjis roll n biryani
[protected]
[protected]...

Getting very worst services from zomato everytime.
Shame on zomato and the entire team who are providing the worst services.
They don't know how to respond and how to behave with the customers.
They are simply telling that we can't do anything and cutting the call.
The food is worst and also wrong food, sometimes cockroaches are in it.
Many more concerns are there with zomato and they are not abl to resolve...

I ordered some food through zomato they gave me a waiting period of 40-50 minutes to reach the order at my home but after a one hour when i checked my order there are no any delivery boy picked my order yet and they cancelled my order im so hungry at this time and i don't have more money to reorder any food how they could be so irresponsible what the # service r u providing to us.....

In my phone promo code is not applying only. Order now option is also not coming in any of the restaurant. It is not accepting orders from any restaurant and telling that promo code is not available for cash on delivery and in other phone it is not there that promo code is not available for cash on delivery. Please make the changes. My friend has ordered so many things from it...

First time I had order from wasteste app zomoto I don't want to use this app again no one is responding to me .delivery boy told I dint got any order from my side my name then how I got his number from zomoto I had spoke to hotel manager he told he is not responsible for that speak to coustomer he told and he drop the call reddy's kitchen I dint got any coustomer number in use then I want to no who is responsible and you will refund my amount...

My name is neelesh, I ordered a food from zomato and my order number was [protected], after paying a amount to restaurant by net banking when I contact to share rider details with me to guide a rider about my location, I called zomato rider Mr Vishnu meena and his first response was I am not understanding your location you can cancel your order.

I was shocked to listen such a rude and unprofessional response but I still request...

I received incomplete order. I mentioned this to zomato customer care executive through the app. The executive's name is Sandeep. His behaviour towards me was very rude. He didnt have the basic etiquette to talk to customer. There should some strict action taken against him. He kept showing arrogance which is quite in the screenshot of the chat which i have attached herewith. Plz take some strict action against him....

Sir

Hi i ordered item from zomato i received not properly cooked shawarma roll & order was delivered late also.i complaint regarding this to customer support but they are not helping & they only say this will not be repeated again but everytime they use to say but this time i cant accept same line. Kindly refund my amount & take strict action against zomato.

Best Regards,
Shubham Pandey...

I ordered food from zomato which was delivered bad smell and full of masala in biryani which there was no white rice in biryani i immediately contact the zomato about the concern that the food is not eatable at all but they people are not providing any appropriate resolution i told him that pick up the food and initaite my refund but they are not giving any response at all. Please don't trust these online food ordering apps they are making...

My zomato account is blocked from zomato registered email I'd Ankitpral.[protected]@gmail.com
Zomato close my account and I have 1500 rupees in my zomato wallet my money not refund to me zomato block my account and money both zomato fraud with me and don't give me my money back and not access my account zomato is bed company. I checked many people complain against zomato from same problem...

[Resolved] Zomato — zomato blocked my account



1 Review

Si

Sia 03 on May 16, 2018

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Yesterday i had ordered food from zomato and the restaurant rm where i ordered they delivered me a rotten food nd when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing...

I ordered some food from hotel lotus park ahmedabad, food was ready as per the manager but due to laziness of delivery person to deliver in rain he asked to cancel the order by giving silly excuse of flooding
whereas delivery man traveled from the delivery area to the hotel to get my number and to just ask to cancel the order from myside after wasting my time of about 44 mins
i paid online now zomato is asking to wait about...

I ordered the food item from santrupti chennai and the transaction got failed ..and the amount got debited from my bank account even though the transaction failed..then again I tried through the same card and the payment was done..so I was charged two times for the same order with only one being successful..please check through this and ensure that the amount is refunded.
Order no. [protected]...

Hi.
The last two orders that I had placed with Zomato really got me disturbed. I placed an order for momos, which when delivered, were cold and drenched in water. Another time, the delivery boy switched my order with somebody else's, . When I called and complained to the restaurant concerned, they said they would deliver pasta to me and I would only have to pay the difference between the previous order and the later one. Instead, when...

18/7/18
I placed an order from “Chili’s american grill and bar” restaurant in viman nagar, pune from the zomato app worth 682 ruppees. The transaction of the same went through from my debit card and i even recieved a message from the bank for the success of the transaction to the app. However, the restaurant did not get the money and therefore did not accept the order, leading to the cancellation of the order, despite having...

Sir/mam I am Rajiv Satapathy the owner of Hunger Station feeling Sry to tell u that it's been now 10 days tht I hv submited all the documents for to tie up for home delivery bt not a single response frm ur side.I hv also tlkd with Mr. Prateek and he told me tht it will be max mndy bt nw it's wed nthng hppnd... So hw could I wll b sure tht it wll be done on exact date.. Please do care of this mail and I'm waiting for ur reply.. ✉ King.[protected]@gmail.com...