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Zomato Complaints & Reviews

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Updated: Dec 11, 2025
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Zomato reviews & complaints page 368

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M
mallikarjun bhargav
from Delhi, Delhi
Sep 20, 2018
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Address: New Delhi, Delhi, 110059
Website: www.zomato.com/ncr

I have done through zomato. It was my first order. The order number is [protected] paid through paytm done on 8 september the domios order number 351. After the order was done i want to cancel it as there was some change in plan. I contacted the support and they told me that i need to contact the domions to cancelled the order. I recvied the call from dominos i asked them to cancel the order they have cancelled the order as they do not deliver to my address. They have told me that i will get my refund in 7 working days. I waited patiently for the refund. I contacted support to escalate the issue i also contacted dominos they told me since it a zomato order i will get my refund through zomato.

Most imporatant next day i ordered through dominos app (Because of trust issues with zomato) when they called for delivery they told me they do not deliver to my address and cancelled the order. On the other hand, the order is showing delivered through zomato. When i contacted support they again told me that it will take 48 to 72 hours to fix the issue and every other day they will say you the same thing. It just so frustating because you cannot call anybody and whoever is chating just keep posting a standard replay instead of fixing the issue. I chatted with them e mailed them about the issue but there is no response at all.

I have made the order on 08/09/2018 and today its 20/09/2018 but still i have not recivced any call and response from zomato for the same to resolve the issue.

I think there is some sort of fraud activity happening in zomato where they are shiphon off the money as showing the order as delivered. Because they do not provide referance number of complaints. You cannot call them to resolve the issue. They are using delay tactics so eventually the customer get frustated and stop following with them and forget about his /her hard earned money.
+7 photos
Zomato customer support has been notified about the posted complaint.
I am adding addtional support where support refused to resolve the issue . I am also attaching the complainted I have mailed to dominos .

refund issue cancel order - Comment #3216865 - Image #0
refund issue cancel order - Comment #3216865 - Image #1
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    J
    Jeevan Rai
    from Chennai, Tamil Nadu
    Sep 20, 2018
    Resolved
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    Resolved

    Address: Bangalore, Karnataka, 560100

    We ordered egg biryani with cock but we received only egg biryani but they deducted money for both. We need our money back. This is my first order in zomato it's my worst experience you hav to solve my problem other wise i will share this experience with my friends and colleagues. I hope you will solve my problem. Please revert my complaint. Thank you
    +1 photos
    Nov 22, 2018
    Complaint marked as Resolved 
    Zomato customer support has been notified about the posted complaint.
    Verified Support
    Oct 02, 2018
    Zomato Customer Care's response
    Hi, please share the registered contact details so that we can get this checked.
    I ordered food in zomato on September 14 2018, amount of Rs.112/- was deducted from my account but, food order got rejected needed payment
    Ref.No.[protected]
    Please check return back the amount.

    did not received ordered food - Comment #3215787 - Image #0
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      S
      Smruti Chavan
      from Mumbai, Maharashtra
      Sep 20, 2018
      Resolved
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      Resolved

      Address: 401107

      Hi,

      This is in regards to the order placed from kareem's mira road. I had order chicken bhuna full on 19/09/2018 the quantity was very less they have sent half and billed me for full.

      Kindly check and look into this. Attached are the photos for reference. When complaint was raised to zomato they simply told that the restaurant is closed so issue can't be sorted out and was advised to call back. The agent did not make an attempt to keep a follow up to sort out the issue. Complaints email id provided by the agent was an incorrect one as well.

      Regards,
      Smruti chavan
      Nov 6, 2018
      Complaint marked as Resolved 
      Zomato customer support has been notified about the posted complaint.
      Verified Support
      Oct 02, 2018
      Zomato Customer Care's response
      Hey, please share your registered contact details so that we can get this checked.
      Verified Support
      Oct 02, 2018
      Zomato Customer Care's response
      Hi, please share the registered contact details so that we can get this checked
      This boy name... Shekh mushtak... Didn't dilever a proper dilevery...
      I have attached some pics... Now i must want my payment back

      runnr Shekh Mushtak(pt) ([protected])
      You can use the link https://runnr.in/s/hsp28k to track your order.

      4 out of 4 pizza just destroyed... Give payment back

      quantity of food delivered - Comment #3215785 - Image #0
      quantity of food delivered - Comment #3215785 - Image #1
      quantity of food delivered - Comment #3215785 - Image #2
      quantity of food delivered - Comment #3215785 - Image #3
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        S
        Swati HD
        from Bengaluru, Karnataka
        Sep 20, 2018
        Resolved
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        Resolved

        I had ordered chicken tikka masala from prashanth new hotel dasarahalli bangalore. But because of some of network problem item was not delivered.. Zomato said they will refund it. Then i ordered again by paying again. And now, still there is no such information regarding when the refund amount will be done. So pls refund my amount soon i am in need of money.
        Nov 6, 2018
        Complaint marked as Resolved 
        Zomato customer support has been notified about the posted complaint.
        Sep 20, 2018
        Updated by Swati HD
        Refund my amount
        Verified Support
        Oct 02, 2018
        Zomato Customer Care's response
        Hey, please share your registered contact details so that we can get this checked.
        My order no is [protected] DTD 15.09.18 for food ordered from shop Mitra di chaap. But I didn't received 60% off for promo code NEW60 as quoted by company Zomato for first time order. Pls short out the matter at the earliest. Thnx.
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          G
          GirishSooda
          from Udupi, Karnataka
          Sep 20, 2018
          Resolved
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          Resolved

          Address: 560059
          Website: www.zomato.com

          This is the bad thing, you blocked my account for taking refunds right. Who has given me the refunds you only, for what you refunded because your order delivery has mistaken and misplaced. So many times i got non veg food as i am a vegetarian, can you understand my situation as a vegetarian, i complained for that they refunded that is not my mistake right. This means i complained without proper reason right, you are treating me as a lie. This is how zomato treates a customer. You are treating customers as a lie.
          Nov 9, 2018
          Complaint marked as Resolved 
          Zomato customer support has been notified about the posted complaint.
          Verified Support
          Oct 02, 2018
          Zomato Customer Care's response
          Hey, please share your registered contact details so that we can get this checked.
          I order black forest cake but i received wrong product with damage condition. Pls refund my amount
          My food isn't getting delivered and I am not getting any proper response from the customer care executive or the delivery boy and no information on cancelling of the order I need a response soon or else Il go to the coñsumer court to lodge a complaint

          food delivery zomato blocked my account - Comment #3215574 - Image #0
          food delivery zomato blocked my account - Comment #3215574 - Image #1
          food delivery zomato blocked my account - Comment #3215574 - Image #2
          I ordered from Zomato on 14th september 2018, 11:07 PM. I payed the amount INR 276 online via paytm. But the food is not delivered and the amount also not reverted. I requested the customer support to cancel the order, but they are not doing that and not refunding my amount.
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            M
            Manjot Mann
            from Vadodara, Gujarat
            Sep 19, 2018
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            Address: 380004
            Website: Zomato

            I ordered from Zomato app no [protected] on 19 SEP from havmor shahibaug Ahmedabad outlet. Transaction failed but amount debited from HDFC account amount 347. So I need refund n I am not able to see failed transaction history in Zomato app. M trying to call Zomato customer care but it's out of service. I called havmor outlet n dey said call Zomato.
            I called HDFC Bank n they also said we can't do anything n call Zomato .
            NW where should I contact for my refund.
            There is no any particular contact number for Zomato n Zomato chat support also not working.
            Zomato customer support has been notified about the posted complaint.
            162 rupees were deducted from my Paytm account to Zomato Media Pvt Ltd on 14th September around 8 pm. I did not place any order then. Please check if there has been an issue and initiate refund. My account name is Dolly Rohira. Thanks.
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              M
              Mehul Gulati
              from Delhi, Delhi
              Sep 19, 2018
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              Address: Gautam Buddh Nagar, Uttar Pradesh, 201309

              This is to inform you that zomato blocked my account registered with email address [protected]@outlook.com. For complaining about restaurant food quality. I have 121 credits in my zomato account which I am unable to use as my zomato account has been blocked for ordering so on a strict note i want to notify your company to either refund my credits in cash or paytm me unblock my zomato account so that I can use those credits.
              Regards.
              Mehul Gulati
              Zomato customer support has been notified about the posted complaint.
              Sep 19, 2018
              Updated by Mehul Gulati
              sorry, email address is [protected]@gmail.com
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                M
                Mehul Gulati
                from Delhi, Delhi
                Sep 19, 2018
                Resolved
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                Resolved

                Address: Gautam Buddh Nagar, Uttar Pradesh, 201309
                Website: Zomato

                When i placed an order today. The food i received was very poorly packed and it was leaking. I talked to zomato and they agreed that the packing was poor and it was restaurants fault. On that i complaint to the chat support, they on confirmation with the delivery boy refunded my amount.
                After sometime when i checked my account to place an order the account was blocked. I tried to contact on [protected]@zomato.com, none replied.
                Nov 4, 2018
                Complaint marked as Resolved 
                Zomato customer support has been notified about the posted complaint.
                Verified Support
                Oct 02, 2018
                Zomato Customer Care's response
                Hey, please share the order ID so that we can get this checked.
                For me also same situation What should I do?
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                  B
                  Badmash Pankaj
                  from Delhi, Delhi
                  Sep 19, 2018
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                  Website: Zomato application

                  I ordered from zomato having order number [protected]. My food did not delivered and zomato executive is denying for refund... Restaurant is saying that i gave them wrong adress.. but i gave them right adress... This is fraud.. a guy call me from restaurant to get instructions to my adress. Then aftrr a while he said i cant deliver it to you... thats not my problem.. i paid in advance and i want my refund thats all
                  +1 photos
                  Zomato customer support has been notified about the posted complaint.
                  Paytm cash was deducted but the order never came through. Call me okay, nobody reads this [censored], i know
                  Dear Team,
                  My name Naveen Kumar, I have not give Food order in my number
                  [protected]( 19 & 20) bt Deducted my My Paytm Voilet 900 rs Money
                  .Please Refund My all money. I feel very upset your service .kindly
                  shere all to data my Number, who is using my paytm otherwise i
                  Complaind to Consumer court.please suppot.
                  Name-Naveen Kumar
                  [protected]
                  Location -DLF Phase2 Gurgoan( Nathurpur Village)
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                    G
                    Goyal Shubham
                    from Chandigarh, Chandigarh
                    Sep 18, 2018
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                    Address: New Delhi, Delhi, 110096
                    Website: Zomato

                    Hi i am sHubham and i have ordered a food from zomato on 14 September 2018, as the quality of the food is not good and when the food reach to me it is cold and contains un necessary excess of oil in it, the food was not worth of money as it is not hot and the quality is not good

                    My registered number is -[protected]

                    And i am attaching a picture of food which i got which shows the condition and excess of oil in it and one screenshot which shows my order number and following details
                    +2 photos
                    Zomato customer support has been notified about the posted complaint.
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                      V
                      Vijayendra Singh Rajput
                      from Rajpipla, Gujarat
                      Sep 18, 2018
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                      Address: Bhopal, Madhya Pradesh
                      Website: www.zomato.com/india

                      Vijayendra singh
                      Email: [protected]@gmail.com
                      User_id: 60771720
                      User agent: mozilla/5.0 (Windows nt 6.3; win64; x64) applewebkit/537.36 (Khtml, like gecko) chrome/69.0.3497.92 safari/537.36

                      On 15 sep i ordered from sagar gaire at 8:52 pm. Payment was successful from bank end but there is something wrong in zomato app. It does not pick the order. I message screenshot of succesful transaction but there is no reply from zomato side.

                      I need to again spent 96 rs to order again at 9:30. And my previous money lost.

                      Reference no. Igaejeijh5
                      Debit account no.-[protected]
                      Reference no.[protected]
                      Amount - inr 96
                      Status - completed successfully
                      Branch - garha jabalpur
                      Time - 20:51 15-sep-2018

                      Zomato are cheaters. I will never use zomato app again and will also tell my friends not to use it.
                      Zomato cheats normal people.
                      Dont you know how much that 96 rs important for a student who is relying on parents money.
                      Worst app worst experience.
                      Give my refund or i will lodge complaint against you in consumer forum,
                      +1 photos
                      Zomato customer support has been notified about the posted complaint.
                      Money deducted and order wasn't placed. Tried contacting restaurant but they had no idea what went wrong. No notification got on zomato app about order and no contact details for enquiry. Checked my account transaction and no refund is processed on deducted amount.
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                        A
                        Ajoshi01
                        from Pune, Maharashtra
                        Sep 18, 2018
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                        Address: Pune, Maharashtra
                        Website: Zomato.com

                        Google+
                        Calendar
                        Web
                        More
                        Sent mail
                        Gold membership not valid

                        Anugrah joshi
                        To help
                        10 hours agodetails
                        Hi team,

                        This regarding gold membership purchased both by me and my wife, mobile no [protected] and [protected]. At the time when we purchased the membership there was a rule that both can avail this offer on same table. I visited a restaurant today and i came to know there that this rule is not valid now and only 1 membership is allowed for a table. We are feeling cheated because we will never be able to use both memberships now and second membership is of no use now.

                        I request you to cancel my membership against mobile no [protected] and refund me the amount that i paid.
                        Zomato customer support has been notified about the posted complaint.
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                          K
                          Kunal Deep Shrivastava
                          from New Delhi, Delhi
                          Sep 18, 2018
                          Resolved
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                          Resolved

                          Address: Gurgaon, Haryana
                          Website: www.zomato.com

                          Hi that the same happened to me... I ordered dominoz pizza by zomato paid online and after 30 min i got call from dominoz they told me they can not deliver to my address like happen same with you and when i asked for money back they told me you have not paid to us by the way your order is cash on delivery this is what dominoz mentioned to me and when i initiated the chat with zomato they told me i have not made any payment to them they entirely lied even though i was having my online prove of transaction due to my tight schedule i ignored this. Because zomato did not helped me.. So after 3 days i approached to my neighborhood frnd.. He is working in zomato i shared my concern and my number... Later on he called me and told me yup i checked for your order you paid but did not recieved pizza... Then he placed a refund from his side i got my money back.. But here the point is why zomato denied it for dominoz for giving support... Why do dominoz denied me and told me it was cash on delivery and later on over the chat zomoato it self denied that i made an payment to them... Why? Why?... All this makes me frustrated and i considered my self as an fool by using zomato... My registered no is [protected]
                          Nov 2, 2018
                          Complaint marked as Resolved 
                          Zomato customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 02, 2018
                          Zomato Customer Care's response
                          Hey, please share the order ID so that we can get this checked.
                          I have ordered 1 item and it said it contain other two items free. but when others two werent there. i had ordered veg hakka noodles which contain spring roll +salad free. but in final order they didnt kept them. i have added below photo also for proof. kindly help me. zomato is always cheating with customer.

                          ordered pizza from zomato app and paid zomato and not received food - Comment #3211451 - Image #0
                          ordered pizza from zomato app and paid zomato and not received food - Comment #3211451 - Image #1
                          My order is cancelled with out informing and refund will take 7 days why so is this the customer service you provide to the people

                          Why your services are so worst for which customer is not responsible and your are not doing any charity or doing it for free and after being charged why your are irresponsible
                          I have ordered on zomato and while transaction is being processed i have cancelled it. I have started new transaction and paid the amount. Amount was debited twice. Im sure i have cancelled the transaction first time. I didnt get my money back and card was debited twice please look in to it and give refund as soon as possible.
                          I had orderd food through zomata and paid money through debit card online My amount as been debited from a/c but not confirmed the order please refund my amt 730 rs
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                            H
                            Harjot20
                            from Samalkha, Haryana
                            Sep 17, 2018
                            Resolved
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                            Resolved

                            I didn’t receive the food I paid for. Then I receive an email of delivery. And when I complained regarding this, they repeat my order like I never ordered it. This is total wastage of time. Spend time on ordering and then confirming. I will receive my order after 1 and half hour. Great service.
                            At least take care of your regular customers. It’s very disappointing.
                            Nov 4, 2018
                            Complaint marked as Resolved 
                            Zomato customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 02, 2018
                            Zomato Customer Care's response
                            Hey, please share your registered contact details so that we can get this checked.
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                              S
                              sagi kamala
                              from Hyderabad, Telangana
                              Sep 17, 2018
                              Resolved
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                              Resolved

                              We have ordered on[protected]. From spicy hub. The payment is made double time for single order. The restaurant did not even take our order. We made a complaint against it to zomato. It replied that "we are working on it and your money will be refunded in one week". Now its almost three weeks and there is money refunded. We are trying to contact zomato customer care and there is noo response from it. Is this the way you treat your customers??
                              There is noo response for the complaint made. We need our money backin two days that's it.
                              Nov 19, 2018
                              Complaint marked as Resolved 
                              Zomato customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 02, 2018
                              Zomato Customer Care's response
                              Hey, please share the registered contact details so that we can get this checked.
                              On 16/09/2018, I ordered 2 twice and both the time my amount is deducted from my bank account and the order is not placed.
                              Both order cost together is 106.80 + 142.35 = 249.15

                              How I can get my money refund ?

                              Please reply as soon as possible.

                              no refund of money - Comment #3212207 - Image #0
                              no refund of money - Comment #3212207 - Image #1
                              I ordered cake for 2 times on[protected]. Both time restaurant reject my order. But my online transaction is done . In how many days i got refund. please inform me
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                                P
                                Ponni Kangavel
                                from Chennai, Tamil Nadu
                                Sep 17, 2018
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                                Address: Chennai, Tamil Nadu, 600032

                                Hi,
                                This manoj,
                                [protected]@gmail.com
                                Contact no [protected]
                                Yesterday made a order, ra3 restaurant, the order was not delivered properly. Miss masala omelet. To get the refund was bugged to chat with zomato. Today made a order it was cancelled by the restaurant. But the refund will take 7days. It was informed me a last moment. And no proper response from the zomato.
                                Zomato customer support has been notified about the posted complaint.
                                I have placed an order, the number is [protected]. The order was not delivered however the status is showing delivered. I have massaged Zomato also but it went in vain. I have paid the amount it was charged. However no refund is do e until. I am expecting refund of the same amount.
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                                  K
                                  Krimi Shah
                                  from Ahmedabad, Gujarat
                                  Sep 16, 2018
                                  Resolved
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                                  Resolved

                                  Address: Ahmedabad, Gujarat, 380052

                                  I placed an order for pizza today of rs. 235 from jugaad snacks and the order got placed as well the money got deducted. I then got a call from jugaad snacks and he said no delivery boy is available to make delivery and i need to contact zomato chat support for the same. Unfortunately zomato support is not working at this moment and i am completely dissatisfied with the service zomato is offering.
                                  Oct 17, 2018
                                  Complaint marked as Resolved 
                                  Zomato customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 16, 2018
                                  Zomato Customer Care's response
                                  Hey, please share the order ID so that we can get this checked.
                                  I ordered food from sagar gaire cost rs 96 and my transaction was successful but no order received on zomato app ..

                                  no delivery made - Comment #3211519 - Image #0
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                                    D
                                    Delhikabiker Anmol
                                    from Delhi, Delhi
                                    Sep 16, 2018
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                                    Address: 110015
                                    Website: Www.zomato.com

                                    This is to inform you that zomato blocked my account registered with email address [protected]@outlook.com. For complaining about restaurant food quality. I have 281 credits in my zomato account which i am unable to use as my zomato account has been blocked for odering so on a strict note i want to notify your company to either refund my credits in cash or unblock my zomato account so that i can use those credits.
                                    Regards
                                    Anmol sharma
                                    Zomato customer support has been notified about the posted complaint.
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                                      Pramoda A K
                                      from Bengaluru, Karnataka
                                      Sep 16, 2018
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, Karnataka, 560073

                                      I ordered jumbo shawarma roll worth of ₹100, using zomato app, but i received mini roll worth of ₹70,
                                      And very dirty delivery from delivery boy.

                                      Restaurant name: grill biriyanies. Located in jalahalli cross, bangalore.

                                      When i asked restaurant people they talked very badly, and very bad experience from restaurant people,

                                      Please take necessary action against restoration and zomato.
                                      Oct 17, 2018
                                      Complaint marked as Resolved 
                                      Zomato customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 16, 2018
                                      Zomato Customer Care's response
                                      Hey, request you to please share your registered contact details so that we can get this checked
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                                        B
                                        bastideepak
                                        Sep 16, 2018
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                                        Address: Mumbai City, Maharashtra, 400614

                                        Respected sir/mam,

                                        I am the owner of center point (Bar & fine dine) and jersey 9 sports lounge (J9).

                                        We just take over this restaurant, before it was resister with your system, bt due to high expense and due to weak response they closed the contract, bt this is showing - permanent closed.

                                        Check this link and try to solve this

                                        https://www.zomato.com/mumbai/jersey-9-sports-lounge-cbd-belapur-navi-mumbai/men...

                                        Kindly request you, plz try to remove the

                                        Brajabandhu nayak

                                        Deepak kumar basti (Brother)

                                        [protected]

                                        [protected]

                                        Adderess-

                                        Hotel centre point, plot 1, vindhya commercial complex, near nmmc office, sector 11, cbd-belapur, navi mumbai
                                        +1 photos
                                        Zomato customer support has been notified about the posted complaint.
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