Zomato Complaints & Reviews

Respected sir i am a coustomer to zomato and i am a indian so, i ordered a few tiffen items and it costed 105rupess and i am ordering first time on zomato i should get some wat discount so i asked to coustomer care that i am ordering first time on zomato do i have any cuopen please send for me so. Sended ok done nice when i typed coupon it is telling not valid the problem i faced and my tiffen time also crossed because of this the worst app...

I have ordered pizza from amiko's pizza restaurant in gtb nagar... The delivery boy named abhishek mishra who came for the order delivery doesn't have change of 500 and he behaved really rudely... I think they must carry atleast change of 500 and must be polite with the customer... He then cancelled the order... I think they should learn how to behave to a customer... And please give them instructions before alloting them for jobs...

There is an order on the date to 29 july 2018... Due to some reasoned that zomato take 2 time cash cut from my account for the same order on the same time... I have loged the compliant more than 5 time but there is no reply... On support chat there we will refund yiu in 48 hr..in working days... So where is my cash zomato...
Content me at [protected]......

Hi
I ordered food on 1/08/2018 on zomato from my sbi debit card after I completed my card details amount is deducted from my account but order is not placed.once the money is debited it says ur money is debited and your is order is not placed and it shows your money will be credited in 7 days but till now I didn't receive my money.so please refund my money....

I ordered food from Zomato and they never delivered the food. Neither called me before doing delivery. After waiting for 3 hrs the status showed delivered.. I contacted them and they said it's been delivered. I never received the food. And their customer service said they won't refund my money back. I want my money back. Such a mental trauma I been through y-day. These people are fraud. Please never order from Zomato.
Swiggy is far...

I ordered food from zomato on 09/08/2018 from vendor (pradeep pav bhaji) my order had to come at 8;50 pm. A zomato velvet assigned to deliver my order at my place. He reached at my place at 8;45 pm and called me twice but i was unable to receive the call and call back him on his number. he argues with me upon call and shouted on me why you dont receive my call and said he is taking back my order but i insist him to my order back and when...

I had ordered my dinner worth 616 rupees today and despite of waiting 2 hours the order wasn't delivered. After contacting the customer service of zomato, they inform me that the order will be delivered in another 10 minutes since the past one hour. When i ask them for refund when they are clearly at fault they offer me 154 zomato credits as a token of apology which i strongly refused and asked for full refund. They simply denied and said...

I had ordered food from your app and have been doing it since long. On three occasions my food has either come wrong or it has been stale or it is too spicy... Even after writing about all this this is the section which states write about food and instructions to be passed to restaurant still my food was messed up. Today also even after writing that food should not have green or red chilli still so much was put that i couldn't take second...

By mistake i have ordered a burger on zomato and when i told this to zomato then zomato not taking any responsibility for this and don't cancel my order and send me a veg burger instead of chicken birger without bill i have pay through paytm my paytm number is [protected] i want my money back which is 75 rupees please kindly take action as soon as possible and refund my money on my paytm number...

Be carefully to reply me.
I don't have time to waste on your third class service. Talk to your vander, whom i ordered and he declined.

U can call me anytime, i can send you call recording of your loved one vander ASLI MOHAN MURGE WAlA ###
After all, i again going to reorder to ### MOHAN MURGE WALA. He disconnect his device.
I appreciate Zomato for these kind of ### cheap ### type venders. GOOD JOB br...

I ordered through zomato from a restaurant. They forgot to deliver coke. On support chat, zomato's team added the coke amount to my credits saying it was a token of apology. They said they'd replace the item also but i said no to the replacement. They acknowledged it. After 20 minutes, the same delivery guy comes, at 2am, and spam calls/harasses me. He sent 15 missed calls and kept calling me to step out of my home, walk out of my apartment,...

Paid ~400 rupees for an order. Zomato took amount from my account immediately on 1620 on 6th august 2018. When customer service is contacted, they offer no resolution despite the fact that fault is completely on their end, instead talk about "rbi regulations" instead of doing something about the fact that they've already taken money from me but don't intend to provide the service which they payment was for. Money has been transferred from...

I've ordered from box 8 @ marathali. This order was all burnt and bad. I asked zomato for a replacement, they contacted the restaurant and the restaurant confirmed there was nothing wrong in the order. I mean why will the restaurant say they gave bad food? I asked them for a replacement they refused so i asked them to atleast have some courtesy and trust towards your customers and please come and see the order that i was talking about. But...

I ordered food from hotel via zomato but the food was not delivered, then i personally had to go there to collect the food after waiting for almost two hours. They charged the delivery fees also. After reaching the hotel i came to know that my order was not even placed, so again i had to wait for half an hour there. After all this shameless zomato is saying that they can't refund me anything. And really stupid people at the chat service...

I gave food order on 20th july 2018 to "the punjabi, bellandur, bengaluru" using zomato. Order number is [protected] and paid rs. 215.05 by hdfc netbanking. Food was not delivered, order got cancelled. Zomato has sent me the message stating that for order no# [protected] a refund of my money has been initiated & i will receive my money in 2-7 days.
Its been almost a month but i have still not received any refund. Neither there customer...

Last night i ordered food from midnight belly which is located near golfgreen. The amount of the order was rs 180/- but i had a 500 rupee note and the delivery boy also didn't had any change, so he told me to trust him with the 500 rupee. He said he will return the change today in the morning only. His name is rahul sharma. I called him several times today. He picked up the i call twice in the morning and said he will return the change by...

Hello,

I had ordered food from satkar lunch home via zomato. But the service delivery guy did not deliver the entire parcel. I called up the restaurant and they had forgotten to send the chicken. I asked for a resolution but it was not given, i have a copy of the entire chat which i will share via mail to the consumer forum.

I had paid upfront and no resolution was provided, a refund is not a resolution as...

I placed an order through zonato, which room more than the expected time first. And when i called the delivery boy after 2 hours he said that the order was cancelled, which definitely i did not do. I was on chat with a representative and he had no idea of it as well. I have never had a good experience with zomato. And this was even worst. Can we see into this....

Hey Team

I ordered a sandwich based on the green dot marking it as veg food. It turned out to be pepperoni sandwich. The company is telling me that it is a non veg food item only and you ordered the same. I ordered based on the green dot that is standard practice to judge food as veg or non veg. Not every one reads the details of the food ordered. Kindly help!...

My account is blocked yesterday and you saying that i misbehaved with the your agent bit i didn't do anything, i completely shocked for blocked my account, their is nothing wrong in my side just cbeck and reply to me as soon as possible, in fact i like your services and i ordering in zomata only since so many days, you don't do with your regular customers....