Zomato Complaints & Reviews

I ordered from Zomato app no [protected] on 19 SEP from havmor shahibaug Ahmedabad outlet. Transaction failed but amount debited from HDFC account amount 347. So I need refund n I am not able to see failed transaction history in Zomato app. M trying to call Zomato customer care but it's out of service. I called havmor outlet n dey said call Zomato.
I called HDFC Bank n they also said we can't do anything n call Zomato .
NW where should I contact for my refund.
There is no any particular contact number for Zomato n Zomato chat support also not working.

This is to inform you that zomato blocked my account registered with email address [protected]@outlook.com. For complaining about restaurant food quality. I have 121 credits in my zomato account which I am unable to use as my zomato account has been blocked for ordering so on a strict note i want to notify your company to either refund my credits in cash or paytm me unblock my zomato account so that I can use those credits.
Regards.
Mehul Gulati

When i placed an order today. The food i received was very poorly packed and it was leaking. I talked to zomato and they agreed that the packing was poor and it was restaurants fault. On that i complaint to the chat support, they on confirmation with the delivery boy refunded my amount.
After sometime when i checked my account to place an order the account was blocked. I tried to contact on [protected]@zomato.com, none replied.

I ordered from zomato having order number [protected]. My food did not delivered and zomato executive is denying for refund... Restaurant is saying that i gave them wrong adress.. but i gave them right adress... This is fraud.. a guy call me from restaurant to get instructions to my adress. Then aftrr a while he said i cant deliver it to you... thats not my problem.. i paid in advance and i want my refund thats all

Hi i am sHubham and i have ordered a food from zomato on 14 September 2018, as the quality of the food is not good and when the food reach to me it is cold and contains un necessary excess of oil in it, the food was not worth of money as it is not hot and the quality is not good

My registered number is -[protected]

And i am attaching a picture of food which i got which shows the condition and excess of oil in it and one screenshot which shows my order number and following details

Vijayendra singh
Email: [protected]@gmail.com
User_id: 60771720
User agent: mozilla/5.0 (Windows nt 6.3; win64; x64) applewebkit/537.36 (Khtml, like gecko) chrome/69.0.3497.92 safari/537.36

On 15 sep i ordered from sagar gaire at 8:52 pm. Payment was successful from bank end but there is something wrong in zomato app. It does not pick the order. I message screenshot of succesful transaction but there is no reply from zomato side.

I need to again spent 96 rs to order again at 9:30. And my previous money lost.

Reference no. Igaejeijh5
Debit account no.-[protected]
Reference no.[protected]
Amount - inr 96
Status - completed successfully
Branch - garha jabalpur
Time - 20:51 15-sep-2018

Zomato are cheaters. I will never use zomato app again and will also tell my friends not to use it.
Zomato cheats normal people.
Dont you know how much that 96 rs important for a student who is relying on parents money.
Worst app worst experience.
Give my refund or i will lodge complaint against you in consumer forum,

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Gold membership not valid

Anugrah joshi
To help
10 hours agodetails
Hi team,

This regarding gold membership purchased both by me and my wife, mobile no [protected] and [protected]. At the time when we purchased the membership there was a rule that both can avail this offer on same table. I visited a restaurant today and i came to know there that this rule is not valid now and only 1 membership is allowed for a table. We are feeling cheated because we will never be able to use both memberships now and second membership is of no use now.

I request you to cancel my membership against mobile no [protected] and refund me the amount that i paid.

Hi that the same happened to me... I ordered dominoz pizza by zomato paid online and after 30 min i got call from dominoz they told me they can not deliver to my address like happen same with you and when i asked for money back they told me you have not paid to us by the way your order is cash on delivery this is what dominoz mentioned to me and when i initiated the chat with zomato they told me i have not made any payment to them they entirely lied even though i was having my online prove of transaction due to my tight schedule i ignored this. Because zomato did not helped me.. So after 3 days i approached to my neighborhood frnd.. He is working in zomato i shared my concern and my number... Later on he called me and told me yup i checked for your order you paid but did not recieved pizza... Then he placed a refund from his side i got my money back.. But here the point is why zomato denied it for dominoz for giving support... Why do dominoz denied me and told me it was cash on delivery and later on over the chat zomoato it self denied that i made an payment to them... Why? Why?... All this makes me frustrated and i considered my self as an fool by using zomato... My registered no is [protected]

I didn’t receive the food I paid for. Then I receive an email of delivery. And when I complained regarding this, they repeat my order like I never ordered it. This is total wastage of time. Spend time on ordering and then confirming. I will receive my order after 1 and half hour. Great service.
At least take care of your regular customers. It’s very disappointing.

We have ordered on[protected]. From spicy hub. The payment is made double time for single order. The restaurant did not even take our order. We made a complaint against it to zomato. It replied that "we are working on it and your money will be refunded in one week". Now its almost three weeks and there is money refunded. We are trying to contact zomato customer care and there is noo response from it. Is this the way you treat your customers??
There is noo response for the complaint made. We need our money backin two days that's it.

Hi,
This manoj,
[protected]@gmail.com
Contact no [protected]
Yesterday made a order, ra3 restaurant, the order was not delivered properly. Miss masala omelet. To get the refund was bugged to chat with zomato. Today made a order it was cancelled by the restaurant. But the refund will take 7days. It was informed me a last moment. And no proper response from the zomato.

I placed an order for pizza today of rs. 235 from jugaad snacks and the order got placed as well the money got deducted. I then got a call from jugaad snacks and he said no delivery boy is available to make delivery and i need to contact zomato chat support for the same. Unfortunately zomato support is not working at this moment and i am completely dissatisfied with the service zomato is offering.

This is to inform you that zomato blocked my account registered with email address [protected]@outlook.com. For complaining about restaurant food quality. I have 281 credits in my zomato account which i am unable to use as my zomato account has been blocked for odering so on a strict note i want to notify your company to either refund my credits in cash or unblock my zomato account so that i can use those credits.
Regards
Anmol sharma

I ordered jumbo shawarma roll worth of ₹100, using zomato app, but i received mini roll worth of ₹70,
And very dirty delivery from delivery boy.

Restaurant name: grill biriyanies. Located in jalahalli cross, bangalore.

When i asked restaurant people they talked very badly, and very bad experience from restaurant people,

Please take necessary action against restoration and zomato.

Respected sir/mam,

I am the owner of center point (Bar & fine dine) and jersey 9 sports lounge (J9).

We just take over this restaurant, before it was resister with your system, bt due to high expense and due to weak response they closed the contract, bt this is showing - permanent closed.

Check this link and try to solve this

https://www.zomato.com/mumbai/jersey-9-sports-lounge-cbd-belapur-navi-mumbai/men...⇄

Kindly request you, plz try to remove the

Brajabandhu nayak

Deepak kumar basti (Brother)

[protected]

[protected]

Adderess-

Hotel centre point, plot 1, vindhya commercial complex, near nmmc office, sector 11, cbd-belapur, navi mumbai

I have ordered 2 shakes from the pink koko restaurant located on pusa road (Karol bagh) but the resaturant declined the order due to no payment by zomato to the restaurant for the mentioned order as well as some previous orders.. So due to no payment by zomato i could not receive the food parcel
Secondly after this i have ordered 2 shakes from the gianis restaurant located at shankar road (Rajender nagar), my order delivery time mentioned was 11:03pm and i received the order at 11:45pm due to late delivery all the ice cream of the ice cream shakes that i have ordered got melted... And due to the same i had dispose off all the shakes for which i had prepaid from my paytm wallet...
Kindly look into this matter...
And with respect to this issue i need a justified compensation against both the orders
It was really a very pathetic experience with zomato.

[protected]. [protected]. [protected]. These three are the order ids of the ones which i placed.. The payment got failed three times and i lost my money three times.. It's been 10 days soo far and i got no support from zomato atall.. I did not get any money as refund... They say they would help me regarding my issue but all they do is tell me to email them instead or wait for few more days.. I m way too frustrated by their pathetic service.. I have lost my money and i want it back.. Please help

I have ordered on zomato but my money debited but order failed. It is showing transferred to zomato media pvt limited with ref. No.-[protected]igaejcbsj3.in how many days do i get my money refunded. I have debited 204.50 through internet banking and still didn't get the refund. My contact number is [protected]. Please refund my money in time otherwise i will file a consumer case.

On 11 sept. 2018 there was a transaction from my paytm wallet which was unknowingly got deducted of amount ₹105. I don't know what was the order but it was not done by me. Also i didn't got any message or any order from regarding payment. I am attaching below the order no. For reference. Please convey this request as early as possible & resolve the issue. Thank you.

Hi!

I am narender kumar having contact no. [protected]. I had ordered dinner yesterday vide order no. [protected] on 14/09/2018 at 08:25pm, from shahi naan wala - paschim vihar, and just after placing order i texed message to zomato that i have placed an order and requested to ensure that i get my order. Person of zomato at other end, ensured me that order will be served to me and said that my order is on its way. Then, i got a call from call center of zomato (From phone no.[protected] at 20:41 pm, and the person said that my order has been cancelled because of some zone issue that after 7 pm we do not deliver in sultan puri (Area, where i reside). However, you may very well confirm from your records that at about 3-4 times orders have been served to me at my place. And who takes dinner at 7pm? Generally dinner timings are about 9:00pm, and accordingly i had placed my order as my mother was medically unwell and she could not prepare dinner, so i placed order with you. It had happed at one occassion earlier also, and towards compensation you gave about 50 rupees. I assume that delivery of order entirely depends upon will of delivery person, as mr ravi who was supposed to deliver food was not willing to deliver my order. I spoke to him and he was contending that in sultan puri, order cannot be served. My submission is, are people not living in our area, are we not paying form dinner.. Then why orders are not being delivered to us.
I wish you people to take all necessary measures to ensure that people like me get their orders delivered and necessary stringent action should be taken against such delivery person like mr. Ravi. Please ensure these things otherwise i assure you that i shall try my best to escalate this issue up to founders of zomato mr deepinder goyal and mr pankaj chadda.
I hope i shall get response from you.
My contact details are as here under:
Narender kumar
Mob. No. [protected]
E-mail id: [protected]@gmail.com