Zomato Complaints & Reviews

I had placed an order with ovenstory pizza, mulund west, mumbai today at 12:35 pm. The scheduled delivery time for the order was 1:20 pm. I've a screenshot of the entire order summary too.

Now, after waiting till 1:40 pm, i started calling up zomato customer care which got redirected to your partner restaurant. They told me that the delivery guy has already started from the place twenty minutes ago (I. E. 1:20 pm) and will reach my place in 10 minutes. Please note that the guy is already late from the scheduled time.

Now, at 1:50 pm (I. E. After 30 minutes of scheduled delivery), i again got in touch with zomato chat (I have taken a screenshot) and asked the person to cancel my order because it was already half an hour late. Your guy gave me rs. 223 zomato credits and gave me the standard apology response. The two kids in my house were hungry and ofcourse, there was no way i would have waited for your irresponsible delivery guy to get my food. So i told oven story as well as zomato chat person to cancel my order asap and refund my money back - i don't want any zomato credits or coupons.

Then, my family stepped out for lunch and then the delivery guy called me up at 2:10 pm (I have the call records) from [protected] that he's there at my place with piping hot pizzas. Well, you took one hour and thirty minutes to come to my doorstep with pizzas that were ready 50 minutes back!

And then, the guy marked the order as "delivered" even though no one took the delivery!!! You have already charged my credit card for the full amount.

This is a case of blatant cheating and i am going to take this case further. This is extremely pathetic. I expect you to refund me back my entire amount asap for the food that never reached my plate!

Hello, i have ordered a dish in zomato i thought the food will be nice but i am surprised to see the food spoiled when i got my food delivered. Some kind of bad and spoiled smell is coming from food. Even the hotel management or zomato members are not satisfying the customers instructions for delivery. How are you dealing with such an unreputed hotels. I just wasted my money by ordering that. Please give back the money i have paid you for the order.

I ordered food through zomato at my work address but somehow it got ordered to my home address. I spoke with someone from zomato and he assured me that he will update the correct address to the delivery boy. After more than an hour of placing my order i got a call from the delivery boy stating that he was standing at my home address. When i asked him if he was informed about the address change, he straight away said no and refused to deliver the order to my work address which is approx 1.5km from my home address. I spoke with zomato again informing the same and they said that they cannot do anything as the delivery boy is not picking up the phone and asked me to cancel the order. My concerns are:

1. Why was the delivery boy not informed about the address change?
2. Why was incorrect information provided to me that the delivery boy is informed about the address change?
3. If zomato cannot change the delivery address after the order is placed, why was it not informed to me at the same time instead of an hour later?

I am extremely unhappy and dissappointed with this instance.

On the 25th of august saturday at 12:35 am money was deducted from my sbi card ending 1065, 198 rs was deducted, zomato claimed if money was deducted from bank account it will be refunded back or sent in zomato wallet, i have still not received any money, i am also attaching the screenshot which i took while the money was deducted from my bank, request you to please return my money asap, i need my money back

My order number was [protected] and my issue is that in the order that there was only 2 pieces of chicken tandoori whereas it was mentioned that the item will have 4 pieces.. And the afghani chicken had 4 peices but theres was no white cream. Also, it was an free meal for your previous complaint raised the same day when your merchant rejected my order by stating some useless reason. Both the time i was being tricked into it and felt like cheated completely by given a bogus happy meal that was of zero value. Neither the restaurant nor you guys helped me saying that we can only provide happy meal once. I can understand that but at least have the courtesy to accept your fault tomato did twice in a day and can compensate only one time. Such a useless policy and always ready only with apology. Why should i waste my time with you ever again. Goodbye to zomato forever.

Your sincere ex - customer.

Last week i ordered food from zomato, but food was bad, that's why i asked for refund, after 3 hours of argument they refunded the order but that night zomato blocked all my account, when i mailed them they said that they are unable to unblock it again. I know why they blocked my account, one of zomato executive abused me and used wrong word, when i complained about him in social media they blocked my all accounts instead of taking action...

I just ordered a dish displayed on Zomato's website for a restaurant Tawa Street today, dated[protected]. The dish stated "Dilli wali dal makhni Combo" and it had a description stating with 2 butter naans but unfortunately what I got was 2 butter roti's.

Order Number: [protected]

Order Details
Tawa Street
Viman Nagar, Pune
Dilli ki Dal Makhani Combo
1 ₹89.00 ₹89.00
Subtotal ₹89
GST ₹4.45
Total ₹93.45

Gladly I went back to Zomato asking for this discrepancy and after they checked the menu and called the restaurant to my utter shock the customer service rep still insisted that the order had 2 butter rotis instead of 2 butter naans.

Under normal circumstances, I would've ignored such an error but now that Zomato has refused to accept their fault, which in principle was incorrect I thought it would be best to raise a complaint with the consumer forum for misleading advertisements

Order details below -

Tawa Street
Viman Nagar, Pune
Order Number: [protected]
₹93.45

I ordered food from zomato (11.08.2018) and it took an hour for them to atleast respond to this. After two & half hours i got a message
"The order could not be placed as there was a payment gateway failure. The refund is auto-initiated and since it is reversed through the payment gateway, it will reflect in your account in the next 8 to 7 business days. I would request you to please place an order using an alternate mode of payment or a different card.

After waiting for 3 hrs the status showed delivered..
again i contact to zomato customer care (23.08.2018) still they not refund my amount 285..
Pls refund my money to me.

I was about to place a order and without the confirmation of the payment mehtod and address it did take order.
I don't stay at that place anymore and your customer support didnot help me out in that matter.
And the delivery agent is threatening me in a bad manner. Is it the right thing to do?
And where is the safety for information.
The screenshot of your delivery agent's message is as follows.
I need an immediate action to be taken

Hi i ordered food on 22 aug at 8:30 pm around but some technical issue order not placed it shows some error try after some time but money is debited from my account so make a suitable action against my complaint and refund my money back in my account you are running business so you guys need to give complete attantion to the customers and also give the complete support and a more thing if your help line numbers are not working then why you put on internet really my experience with tomato is horrible

Money deducted from pnb card sonu sharma, account no. [protected]. But order did not placed. Refund the amount. Zomato id is from ratnakar meena. Mobile no. [protected]. Order was placed at 8.30 pm around dated 21.08.2018. Name on card is sonu sharma, dob 11/11/1990. Pnb master card. Refund the amount soon. Thanking you sir.
Thanks for anticipation.

Hi,
I worked in office till late night and after reaching my PG I ordered food online in Zomato. I made payment and also get confirmation message. I order at 11.30 P.M and till i didn't get order that's why i contacted to Zomato Customer Care, they said the delivery boy tire is panctured and your order is rejected. Just imagine at that time i can't able to go outside to eat. I believed Zomato that they will deliver me and waiting for it. I argued strongly to Customer care and they said we will arrange food to me . They also sent me Order id and i am waiting for that delivery. After 20min they again replied me the same. They are not treating customers good and playing with Cosumer emotions. I want explanation from them and also consideration for my loss.

I ordered something on zomato. Which was cancelled by them. And according to them they refund my money but i didn't get any amount. Then i contact to zomato again and then they provide me a reference id of zaakpay and they told me to check on zaakpay with that reference id. They told me that payment was done from there side...
Pls refund my money to me.

Today i placed my order from dom dom biryani restaurant, items wer missing, food was of substandard quality and every time they serve overly salted food
Zomato must stop their chat support, they are the number 1 frauds
They will waste ur time, i got non coherent and delay response everytime
I m n old user of zomato, i m well aware abour their tactics and looting schemes but this time i nt gonna spare them i ll register my complaint in consumer forum

I order some food but damaged food received and i complaint so they refunded my money but few days later blocked my account this is misbehaviour please resolve this issue please help me so i am worry to this problem created by zomato so i am unable to order please kindly help me and trust me i would not complaint next time according to this issue please believe me.
Mobile : [protected]

I have made payment of rs. 1200 for one year membership from zomato gold using my net banking on 18th august 2018. The amount has been debited from my account but i have not received any transaction slip stating success for the same nor i have received zomato gold voucher. Neither i have got zomato gold voucher in my account. Kindly look into it as i presume it as a fraud

Regds,
Shilpa modi...

Hi,

I have ordered biryani handi from zomato and they delivered me the single pack only that too no bill in the pack this is very stupidity and how could we resolve means everybody is saying this not over this not over fact..

And i have contacted every one but there is no response from the both guys and even delivery boy also.

Ok i left that and continued on my work and later on the same thing happened to my friend also from there i have started researching on this i think this is a big scam under both platforms and products.

We should defintely take an action they are only attracting with some code and they are making money like this and finally people are getting lossed with this type of actions

Zomato has blocked my account and also my cash which was there in my account. And when contacted they are giving lame reason.

Hi vaishnavi,

As informed earlier, the account has been blocked as system precautionary measure pertaining to various issues and merchant complaints. Therefore, the account cannot be unblocked and along-with the credits have been blocked as well. The credits can neither be redeemed nor transferred to any other mode.

If you have any other queries, concerns or suggestions, please do write back to us or ping us on our chat support on the zomato app. We’re always happy to hear from you.

Regards,

—
Yashwant kharayat
Zomato online ordering team

On 13th aug mr s das and his friends have posted a review about chill maar cafe. This gentleman has not followed certain rules of the cafe and then gone ahead and written a whole story and insulted management and made false allegations on staff on zomato site. On informing zomato the same they have said that the review does not violate their content and they have also replied saying that they are a digital intermediary and they do not have the ability to validate the truth of the situation.in such a case if you are an intermediary then you have to listen to both parties and address their concerns. If you as a site is not in a position to verify/ validate the authenticity of the situation then you cannot have such a review published on your site. Any person can write anything in their own language and you will say that meets your criteria. So your content guidelines allow management trolling/insulting the owner/ false allegations on the staff. Even when we are wanting to furnish proof you say that you are not in a position to verify the truth. Hence we are not willing to suffer hard earned image loss, that too without any verification any validation. Hence we request to take this extremely derogatory review off zomato.in case that they are incapable to do so we would not be wanting to be associated with a platform that encourage and support reviews/inappropriate content without proper verification.

Date:06/08/2018
We have ordered food on zomato and within five minutes we cancelled order as it was first order and we were checking and called to customer care regarding payment issue and they told within week amount will be refunded.

But today its 16/08/2018, didn't receive any refund amount.

Order placed by number:[protected]

Mail id: pradeep. [protected]@gmail.com

Client:box8-desi meals

Payment summary
Order id: [protected] date: 06 aug, 2018
2ndfloor amir heights, rehamat nagar, opposite to nandini hotel,
Spicy paneer meal (1 x ₹218) ₹218
Paneer makhni meal (1 x ₹258) ₹258
Delivery charge ₹29
Taxes ₹16.66
Restaurant promo (₹142.80)
₹378.86