Zomato Complaints & Reviews

I have purchased zomato gold m. No: 490959, today and i havent used their services yet however there is no provision of cancellations. Its tyranny of these ecommerce companies to maraud without any arbitration rights. Neither do they mention cancellation policy/ t&c which should be published right before payments. Pfa sequential screen. Need refund....

Placed my order of chicken roll on 22nd july of value 150 rs and i paid it through my card. The amount was deducted but order was not placed. When i queried the restaurant they told me that it would be refunded but i can't find any connection on the customer support no plus the zomato chat helpline server is also not working. No amount was refunded till today. Now there is no reply from the supporting staff. The zomato is just looting money...

Nitin this side. I made order at sanjha chulha restaurant in sec-19, faridabad. I pay my bill amount through paytm. I contact zomato delivery boy he told me that zomato boys are following strike so i cannot deliver any food. After that i call sanjha chula restaurant then there they asked for billing amount and some extra charges. This behavior is not good....

Sir i terminate by my area zomato office they say u are terminate by delhi office bt i cant receive any terminated letter or massage why sir... My fault is just i am placing a order by zomato app and eat.. Sir my area branch directly terminate plz sir plz rejoin me i promise after rejoin i am not placing any order... Sir i dont have dad i am a one man from my home to do job sir they directly terminate me... Mere ghr me khane ke lale ho gaye...

Mr. CEO,

This is to highlight as how your company is making its customers starved to death.

I order a meal today at 7/24/2018 - 2:12:41 PM with Order ID [protected]

Now it was mentioned that my order will be delivered in 52 minutes which is 3:02 PM.

I was already very hungry and was somehow managing to wait for those 52 minutes and when I didn't see any sign of the food getting delivered...

I placed order on 13th of value 191rs and i paid it through my card. The amount was deducted but order was not placed. When i queried in consumer support they said it will be refunded. But no amount was refunded till today. The same thing again happened on 17th of value 334rs. Now there is no reply from the supporting staff. The zomato is just looting money by this way from many people....

Hi! I am narender kumar bearing contact no. [protected]. I had placed order for food through zomato, and food was to be supplied by shahi naan wala, paschim vihar. Order was confirmed having order id: [protected] dtd.23.07.2018. I received a call from zomato (Land line no.[protected], at 20:06 pm, and the person informed me that my order is being cancelled because at about 8:30 pm, delivery is not possible in my locality. I guess an ordinary...

I placed an order on july 23, 2018 from zomato and payment has been done from my bank account and the order was not delivered because rider said zomato tracking application was not taking otp so order could not picked from the outlet and cannot proceed further... Now, i am trying to contact zomato helpline but all the numbers are currently unavailable or not reachable...
In moral :- still, customers are suffering from these kinds of...

I made an order on july 16, 2018 on zomato (Reference no. Othpg[protected]http www zomato com new delhi), amount rs. 467.85/- has been deducted from my bank account and the order was not delivered. Today it's 6 days and no amount has been refunded to me. I am trying to contact zomato but the numbers (+[protected] shows on zomato's website is not reachable....

Hi team,

Please be informed we have not received the payment between 8th june 2018 to 26th june 2018. Our restaurant id is 60110. We are following up with our area manager but the issue is not yet resolved. Please let us know to resolve this issue.

Note-kindly find the attachment for the same.

Thanks
Savjis roll n biryani
[protected]
[protected]...

Getting very worst services from zomato everytime.
Shame on zomato and the entire team who are providing the worst services.
They don't know how to respond and how to behave with the customers.
They are simply telling that we can't do anything and cutting the call.
The food is worst and also wrong food, sometimes cockroaches are in it.
Many more concerns are there with zomato and they are not abl to resolve...

I ordered some food through zomato they gave me a waiting period of 40-50 minutes to reach the order at my home but after a one hour when i checked my order there are no any delivery boy picked my order yet and they cancelled my order im so hungry at this time and i don't have more money to reorder any food how they could be so irresponsible what the # service r u providing to us.....

In my phone promo code is not applying only. Order now option is also not coming in any of the restaurant. It is not accepting orders from any restaurant and telling that promo code is not available for cash on delivery and in other phone it is not there that promo code is not available for cash on delivery. Please make the changes. My friend has ordered so many things from it...

First time I had order from wasteste app zomoto I don't want to use this app again no one is responding to me .delivery boy told I dint got any order from my side my name then how I got his number from zomoto I had spoke to hotel manager he told he is not responsible for that speak to coustomer he told and he drop the call reddy's kitchen I dint got any coustomer number in use then I want to no who is responsible and you will refund my amount...

My name is neelesh, I ordered a food from zomato and my order number was [protected], after paying a amount to restaurant by net banking when I contact to share rider details with me to guide a rider about my location, I called zomato rider Mr Vishnu meena and his first response was I am not understanding your location you can cancel your order.

I was shocked to listen such a rude and unprofessional response but I still request...

I received incomplete order. I mentioned this to zomato customer care executive through the app. The executive's name is Sandeep. His behaviour towards me was very rude. He didnt have the basic etiquette to talk to customer. There should some strict action taken against him. He kept showing arrogance which is quite in the screenshot of the chat which i have attached herewith. Plz take some strict action against him....

Sir

Hi i ordered item from zomato i received not properly cooked shawarma roll & order was delivered late also.i complaint regarding this to customer support but they are not helping & they only say this will not be repeated again but everytime they use to say but this time i cant accept same line. Kindly refund my amount & take strict action against zomato.

Best Regards,
Shubham Pandey...

I ordered food from zomato which was delivered bad smell and full of masala in biryani which there was no white rice in biryani i immediately contact the zomato about the concern that the food is not eatable at all but they people are not providing any appropriate resolution i told him that pick up the food and initaite my refund but they are not giving any response at all. Please don't trust these online food ordering apps they are making...

My zomato account is blocked from zomato registered email I'd Ankitpral.[protected]@gmail.com
Zomato close my account and I have 1500 rupees in my zomato wallet my money not refund to me zomato block my account and money both zomato fraud with me and don't give me my money back and not access my account zomato is bed company. I checked many people complain against zomato from same problem...

[Resolved] Zomato — zomato blocked my account



1 Review

Si

Sia 03 on May 16, 2018

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Yesterday i had ordered food from zomato and the restaurant rm where i ordered they delivered me a rotten food nd when i told this to zomato customer service they refunded back my money but after some time they blocked my account without informing...