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Zomato Complaints & Reviews

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Last updated Mar 26, 2024
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Zomato reviews & complaints page 372

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J
joshiabhi777
from Basi, Rajasthan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

zomato order

Website:www.zomato.com

I had ordered food from zomato and the restaurant rm where i ordered they cancelled my order after waiting for 2 hours. when i told this to zomato customer service they refunded token amount as 100 but after some time they blocked my account without informing me and when i tried to email them they all went unresponsive from yesterday onwards i have wrote them so many emails but they are not replying nor they are telling why they blocked my...
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S
Shubham_Gupta
from Jamshedpur, Jharkhand
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illegal transaction

Address:Mathura, Uttar Pradesh, 281001

4 transactions were illegally made from my paytm account by Zomato.
1. Zomato order #ZTD189474CD5D6C9B679. 220 rupees deducted on 4th Jul
2. Zomato order #ZTD189474CD5D6C9B679. 220 rupees refunded on 4th Jul
3. Zomato order #ZTD183E8861B991C71D6. 294 rupees deducted on 4th July, 9:31 pm.
4. Zomato order #ZTD[protected]F28C7D. 262 rupees deducted on 5th Jul...
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J
Janice Lobo
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

unnecessary deduction of amount from my wallet

Hi Team,
I have not ordered anything neither I received any service from Zomato but on 27th & 28th June there is a deduction of Rs 165 (Rs100+65) from my walltet. When I asked Paytm they have said money has been moved to Zomato. But I have not ordered or received any of your services. So why there is deduction of this amount. Please refund the amount as soon as possible. And I have attached the details of transaction.

Regardsbr...
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S
Samson Batchu
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

order not delivered

I had order mutton pot biryani of about 373 rupees through zomato but not received order. It's showing in app that order have been kitchen. I registered complaint against it but they are not responding my calls and message. Its really pathetic if a single rs is wasting to such app. Kindly help me out for getting refund amount and respond my request. I had very bad experience about zomato......
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B
biswajit1.7279
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

not refunded amount

Address:New Delhi, Delhi, 110092

On 28/06/2018 i booked a order (chole bhature) through (radhey krishna chole bhature karkardoma) zomato by advance payment website shown confirmed booking and hotel also but not been delivered the booking items and website shown delivered when i contact delivery person and restaurant owner both are not pick up then i contact customer care zomato they told me refund my amount with in 5 days but today (06/07/2018) till no payment has been credited...
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K
Kanti Rawat
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

delivery not reached at home

I had order burger of about 148 rupees through zomato but not received order. It's showing in app that order have been delivered. I registered complaint against it but they are not responding my calls and message. Its really pathetic if a single rs is wasting to such app. Kindly help me out for getting refund amount and respond my request. I had very bad experience about zomato...
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Y
Yanki11
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

order cancelled after confirmation

Address:Faridabad, Haryana

Hi team,

I have placed an order and made the payment near about 9:05 pm on 4th july 2018 and they confirmed that the order will be delivered by 9:47 pm. At 10:15 pm when i asked for my order status they said it will take another 22-25 mins. It means almost after 1.5 hrs. They told me that their executive checking for the order in that restaurant. I was having a conversation and in between i got a message that your order is...
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N
Naveen678
from Bangalore, Karnataka
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food delivery fools customer

Address:560097

Today i have ordered food in cubbonpete biryani through zomato by 8pm prepayment done through paytm, but after 20min i got a call from zomato executive and said due to some issue cubbonpete biryani restaurant is not responding for order which is placed (Zometo to
Executive called from [protected] number)

And zomato executive said he will replace the food from alternative restaurants as they don't want to cancel my...
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A
Abinash6683
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

food overcharge, not as specified/detailed, late delivery

Address:Mumbai City, Maharashtra, 400101
Website:Zomato

Pure ### of delivery. And, when I try to call up restaurants for details, they say Zomato has different menu compared to regular options, as well as the preparation is different. What does this mean?!
Today, I ordered 2 medium pizza, they delivered 1 medium and 1 small pizza. When I checked with the restaurant, they asked me to contact zomato. And zomato numbers are not reachable as I tried for various numbers groom Google....
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Yusra Qureshi
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

zomato refund pending

On the 29th of June 2018, I ordered with pita pit of a total bill of Rs189 on zomato and the restaurant cancelled the order. since I had paid online the refund was to take place within a week. on the 5th day, I get a message stating that the refund has been done and the RRN number was provided. when I checked with the bank, the refund had not been done.
I tried calling the zomato customer care but they never seem to pick up the damn...
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A
Abhishek171091
from Bengaluru, Karnataka
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delivery time and commitment - special late night deliveries

Address:560075
Website:www.zomato.com/bangalore/order-food-online?utm_source=Google&utm_medium=CPC&utm_term=zomato%

I placed an order through zomato late night twice. Dated 03july2018 at 22:53hrs order# [protected] and dated 01july2018 at 23:44hrs order#[protected] paid in advance via paytm.

Both the times the delivery has been declined and i don't see the customer care number for zomato to contact over phone. All they have is an option of chat left to the customers. This is not exceptable for the such a big firm that to being a third party...
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D
Deepak Danny
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

lost my time and lost my mummy

Address:110024

Zomato — not to deliver your order

1 Review
Jagvir date 3jully2018
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I have ordered domino's pizza zomato. Our order of is not delivered. I had lost my munnyon zomato. & i am going to share this complain on social media i[censored] dont solve my problem. Its a shameful work for ur company & its create a bad image for ur company . U should work on it & resolve it. U must be solve it or i ll...
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R
Rajat chawla 1243
from Noida, Uttar Pradesh
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not to deliver your order

Address:122002

I have ordered 1 piece of rajkachori & 1 masala dosa from om sweets sec 31 via zomato. Our order of masala dosa is not delivered. I had lost my trust on zomato. & i am going to share this complain on social media i[censored] dont solve my problem. Its a shameful work for ur company & its create a bad image for ur company. U should work on it & resolve it. U must be solve it or i ll take legal action on it. I have paid in advanve for my order & u...
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Shreyasaluja
from Bantval, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cheap behaviour of employees!

Address:Bangalore, Karnataka, 560052

I have been very annoyed at one of the restaurant people who behaved in a very unprofessional manner towards me.
I had ordered food from "five star chicken" (not very sure of the restaurant name) at "rajajinagar" at about 3:55 A.M. It initially said the delivery was due at 4:44 A.M.
However, when i called the restaurant number mentioned (at about 4:42 A.M.) the man said he wanted me to send a whatsapp location...
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SHEIKH ZUBER
from Bhopal, Madhya Pradesh
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refund request.

Address:Jaipur, Rajasthan, 302002
Website:Www.zomato.com

Order #[protected]. It was supposed to be delivered at 2:26am but it reached my place after 2:40am. Y u have delivery time on orders i[censored] cant adhere to it. I contacted chat to inform hem about the same and requested refund multiple times for refund of the delivery fee. But it was denied. I requested for escalating it to the supervisor, denied too. They are ignorant and i dont know what customer service mean to them. This is not the first...
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M
msatyam850
from Mavoor, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

bad and rude customer service

Address:500084

I wanted a refund for a poor quality food and also late delivery. Customer service was rude and unresponsive. They did not refund. I'm taking this to court. Pathetic service. Its been two days now and the response is the same that we can't do anything.. I'm a treat member of zomato and they still don't care. They are just looting your money. Never recommended zomato even to my enemy.. Cheats. Frauds. Loots.. Don't deserve to be in food delivery...
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A
amalnair7
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

worst food delivery experience

Address:Hyderabad, Andhra Pradesh, 144032
Website:Zomato

I ordered food from zomato and it took an hour for them to atleast respond to this. After an hour i got a message that the food got delivered. And when i contacted zomato, they connected me to the delivery guy and he ws literally shouting and abusing me and he disconnected the call. The reason he told me ws that he asked my building security and he said this address is wrong which is crap, i asked my security about the same and he dont even...
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KumarMahesh86
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

food not delivered and not taking liability for it.

Address:560098
Website:www.zomato.com/bangalore

I had ordered food from zomato website dated[protected] under their exclusive offer scheme from the restaurant "atithi". Restaurant has accepted the order by 1:45 pm and was supposed to be delivered by zomato at 2:22pm which consisted of vegetarian meals bearing price of 59 rupees and it was assigned to their delivery executive and he went near restaurant as well, i checked on the status upon reaching home at 2:10 pm and it was still in kitchen...
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R
Racheet
from Mumbai, Maharashtra
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complaint

Address:Mumbai City, Maharashtra, 400004

My account [protected] [protected]@ymail.com is blocked by zomato for no reason
I had 40 credits in it
I want my account to be unblocked

They are not even replying to my mails just ignoring. Alo they have not provided any phone numbers
Please me through this
I advise you to penalise them heavily and take strict action as they have suspended my account without informing me...
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Sunny dhika
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

took order and money they declined at night

Address:Gurgaon, Haryana, 122001
Website:www.zomato.com

I order food. They have taken order and debited money from my account. Later declined the order said no delivery guys available. Told to send money back i am hungry it's night time. They refused to refund money at that time and refused to send the food also. I told to send me from your end or give me money. I didn't have the money. Chat support services refused. They didn't help at all. I didn't have food on that night. Very poor services...
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