Zomato Complaints & Reviews

My account has been blocked right after i received my money refund via zomato credits.

The food delivered to me didn't have any cutlery moreover the food was soggy. I notified zomato right away about the food i was being delivered and they gave me a response right away along with a refund of my money. However, after a long period of hours when i tired ordering something else my account has been locked, along with my refund as well.

I have emailed to zomato multiple times but didn't get any response. This is highly unappreciated and very unprofessional.

Hi team,

I would like to pay attention for this serious concern about the services by zomato.

Yesterday (8th sept 2018) i ordered pizza from dominos by using zomato app and the order cancelled by dominos due to location constraint.

I follow up with the zomato team by chat option in the app during the delivery period as in app it was showing delivery in route.

But the support team said that they cannot help me in this and you have to take this issue with dominos by yourself only.

It is really strange that a service based company have no process to resolve such type of issues.

The option for dominos pizza should not been there in app if zomato have no solution or tracking for the delivery by dominos.

I still waiting for my refund which is pending. As per the dominos they sent a message (Attached snip) for refund process and it is really funny by seeing in zomato app that order had been delivered (Attached snip).

This is really pathetic to see such type of communication gap between these two companies.

I would request you to please look into this serious issue as it is not good for the customer as well as the company prospects.

Details mentioned below

Date of incident :[protected]
Order number : 235

Regards
Manish badola
[protected]

Hello,
My zomato online ordering account linked with mobile number-[protected] and email [protected]@gmail.com
Has been blocked for no reason.
I have placed five orders in total.
*first order - was delivered to me 1 hour late.
*second order-was not delivered to me. Delivery boy took away my order and switched off his mobile.
*third order-was also delivered to me late.
*fourth order-was delivered on time.
*fifth order-i ordered dosa and much of the food is spiller in the packet.

So, kindly help me because i am having more than rs300 credits in my zomato account which they are not allowing me to use.

Zomato is a fraud company because as i have seen on consumercomplaints many people have complained that zomato has blocked their account..

If you want to call me kindly call me on [protected].

I selected paytm as payment option and tried paying but couldn't place the order. The amount was deducted from paytm but no order was placed on zomato.
It shows at paytm that I've paid to zomato but it doesn't show in zomato. Rs 190 was deducted from my paytm account and the order wasn't placed at the zomato application.
Kindly look into the matter.

Hello,
I ordered pizza from mojo pizza. Order no was -[protected]. My order date[protected]:01:07
Mojo pizza - doubly loaded. My money debited form the account and order was showing as getting prepared for almost an hour so i called mojo on ‭[protected]‬ and asked them about order that time they told me that we don't provide service at your location and we have informed zomato regarding this. So can you tell me if they don't provide service at location then why they confirmed my order and why i you guys didn't refunded my money if you didn't delivered the order?? I had very bad experience with zomato. Not expected.

Thanks and regards
Aditi

Hi team hr,
This is to inform you that i azam khan from bhopal is a runner partner in your organization and i got an order from. Zomato of merchant partner sharma chinese tt nagar branch in platinum plaza bhopal, i delivered the in mendoza arera of bhopal and came to this restaurant but this disgusting restaurant people have not provided me the otp saying that am not in proper dress, they were abusive and rude to me but i asked them to call to customer care. But we no evidence and proof my id 93787 is blocked. I want my money 1000/- back and want leave this insulting job where runner has no point to speak or say and straight his id is blocked. I will take this matter to the court

Ordered from domino's through this app. Payment was done. After 5 min got a call from domino's that they don't deliver pizza in my outlet and have cancelled my order. And they also said that the money was not with them as i ordered from zomato application. Now zomato says they don't handle dominos queries and always tells they will contact within 3 days which they didn't. Everytime they put it the blame in dominos. Ordered on 5th september and order number [protected]

I place one order on 7-SEP-2018 from zomato a pizza from MOJO PIZZA and cost was 200 RS which was online payment the amount has been deducted from my account.So after half an hour MOJO pizza said that we could not deliver the order to your location so can cancel the order.i cancel the order. Zomato called me and i said them order has been canceled please refund my amount they said ok and its still not refunded.so its my request refund my amount as soon as possible.and order no is [protected]

I ordered three pineapple pastries on 5th september on d occasion of teacher's day.
It cost 35*3=105 + 20rs. Delivery charges.

. Rs. 135 is debited from my account at that time. But my order is not placed till now.
I ordered online from ever green pastry (Pastry and cake shop located in mayur vihar, delhi) through zomato.

But my order is not placed. I called zomato customer care number and on other numbers but no phone is available.

Now it's 7th september 18... Please return my money back as early as possible
It was my first experience with zomato and it was very bad...

Pathetic food delivery app.. They are useless.. Long waiting time... They don’t refund the money paid through netbanking.. They give you zomato credit.. Forcing the consumer to again place order through app only.. I ordered food from nazir.. The restaurant did not have an item from the list but they still accepted the order. Then they call us to get it canceled from zomato. Zomato instead of giving us refund gave zomato credits and refused to give refund. The food was delivered late.. Never use this app

I ordered three pineapple pastries on 5th september on d occasion of teacher's day.
It cost 35*3=105 + 20rs. Delivery charges.

. Rs. 135 is debited from my account at that time. But my order is not placed till now.
I ordered online from ever green pastry (Pastry and cake shop located in mayur vihar, delhi) through zomato.

But my order is not placed. I called zomato customer care number and on other numbers but no phone is available.

Now it's 7th september 18... Please return my money back as early as possible
It was my first experience with zomato and it was very bad...

Today i ordered 4 burgers and 3 other items from New burger bits hotel. Paid bill online of 410. I received only 1 burger. I called the zomato delivery guy and he said its the mistake of hotel owner. I called the hotel, they said its the mistake of zomato.
Called all customer care numbers, to no avail.
Feel dejected. Please call me for more details. [protected]

Zomato is the most corrupt Internet based business in India. I ordered cake from a restaurant called Sweet Truth in Porur. The restaurant informed me that they can't deliver. I contacted Zomato, they asked for the restaurants phone number and never really helped with the order or processed refund. This is fraud. The customer support is only chat based and the response is very limited.

Hi team,

I have order burger and briyani and twice the payment got failure also money got deducted, i was ordering from guest not through my login, but i can give you screenshot of the payment detail i received from my bank account. I tried all customer care number but no luck i need my money back (140+168), even tried sent mail to customer care for call back but response so far. Shared you the screenshot of message i received from my bank and mail for call back.

Later i made my order through swiggy.

Incident on 5 sep 2018

Food was uncooked, It was like row food, Rice was not cooked properly . Taste was not good, pathetic, low class of service, taste become very bad, will never buy from form site . please refund the amount as soon as possible .so badddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd...⇄
Order number :-[protected]
Phone no [protected]

Order was placed to mc'dnolds via zomata on 03.07.2018 for rs.304/- which was failed due to some venue problem. However amount was deducted from my account. It was brought to my notice that amount would be credited to my account immediately, and then after said within a day or two. After inquiry i. E. After two days it was informed that i had to fill a charge back form to get my money back. It is surprised to note that till date amount has not been credited to my account mc'dnolds is denying that the amount is not lying at their end. Therefore you are requested to look into the matter whether the amount rs.304/- is pending at your end from 03.07.2018. Kindly revert the amount at the earliest, otherwise i would have to complaint to ombudsman/consumer court.

I ordered a kadhai paneer but the qulaity of that food is very bad and uneatable for human.
My oredr id is [protected].
Please refund my amount or provide me another fresh item to eat. I complaint to delivery resturant they did't help..
The food is unable to eat due to its unpleasant smell.
Due to its bad quality i am hunger today.
So please resolve my request

Cash back my 15 aug i order bt after cancelled the order i call the handi owner say cancel my order he say k first time i use i don’t know i just take order call the owner cancelled i say who back my cash back i pay all ready paytm wallet 736 rs order who give my order no. [protected] plz tell who responses if pay online and not back money where we???

On 3rd september, i tried ordering from zomato and paid through net banking. However, faced repeatative gateway error at zomato's end and consequently twice the amount was deduction from my bank but the order was not placed and completed. Though it displayed a message that the refund will be initiated immediately but till now no action has been initiated from their end. I have already verified with my bank. Even their customer care numbers are not proper. Most of the numbers given in the website are wrong numbers

Hi..
Abhiruchi hotel which is located house number 115..30th main.. Behind kempunara bustop.. Btm 2nd stage. As started the restaurant recently and thy are cheating people and zomato people by creating fake restaurant on the same address and same cusine.. That an the name of andhra bonanam, omg biriyani, night biriyani.. From this type of restaurants we are loosing confidence and loosing trust on zomato. Pity in zomato. From now we are not a part of zomato. Gud bye