Zomato Complaints & Reviews

Hi team,
I have tried to place order from my zomato account but when we reached the payment page system showed "webpage unavailable" even though amount got deducted from my paytm wallet but we are received any message that our order had confirmed

Please look into this and transfer our money back to my wallet.

Thanks
Rushi

I have ordered cake from creme n crisp through zomato. When called the creame n crisp they said price is included gst that is half kg cake is of 400₹. Now zomato charged me 400+72 (Gst). When spoke with zomato they said it is restaurant concern but restaurant said its zomato matter because they have prices including gst. Also delivery man didn't gave me the bill from creame n crisp. Zomato is running a scam and frauding people. Also ordering from zomato online shows price higher than actual.

They have policy for refund amount in 5-7 days but it's now two weeks my refund was not initiated.
I had made two orders which was declined by zomato clients and amount got deducted it need to be refund in 5-7 dyas as per the policy of zomato but they are not returning back my amount.

Worst services ever received from any food services.
Please get it resolve, i am struggling with financial problem.

I am getting fed up ordering from zomato. Past 4 orders consecutively not delivered on time. They take money and didnt deliver on time. Completely harrasing the customer.
Today its more than 1.5 hours, didnt get delivery. Zomato quality is degrading day by day. Please refund all my money. I have lost faith and trust in zomato. I will ask my family and freinds not to order from zomato and also i will post in facebook.

I ordered a paneer tikka warp with whole wheat base but i received a wrap with maida base. I expo ain't the situation to the chat person and she contacted the restaurant for the same. But the restaurant is saying that they have send whole wheat based warp only but i received the maida wrap. Now the chat person is saying that the restaurant confirmed that the warp was with whole wheat base so we cannot do anything and this won't happen again.. What kind of service is this? I want to eat what i ordered and paid extra for and i'm what i'm receiving at my end is plain cheating from you guys.

I went to topumpady chocking by 9 and placed the order till 10:20 they did not provide food when i asked 2, 3 times they told it will be ready in 5 mins finally after loosing my patience i have asked them to cancel the order without any apologies from the store manager he told ohk. After that i travelled all the way from topumpady to mg road they were enough staff staring at us and only after 10 mins they came to take the order is this the kind of service which you guys provide really poor service.

I have ordered from Zomato at 8/05/2018 at 1:00 noon. I have completed my payment via Paytm wallet but it shows the message that "something went wrong and your order is not placed. Please try again later". But money had deducted from my wallet . After complaining at customer service they replied that it's payment gateway failure and your money will get refunded in 24 hrs. It's more than 24 hrs and my money hasn't refunded yet.
It was my first order from Zomato and I value my money so please refund it back.
Thank you.

I have ordered food through zomato at 6-5-2018. Food is not available at that time which is ordered. They said they have write to zomato to return money. Till now i didn't get my money.in my account it's showing food delivered. But i didn't get my money. I have complained 2 times via gmail. Till now it is not resolved. The hotel member said that they have written to zomato.

I order domino's pizza via zomato on 8 may 2018. My friend had an asthma attack and so i had to rush him to the hospital. I tried cancelling the order but your chat support was taking forever to open and when atlast it opened. I urged them to cancel the order for i was already on way to the hospital and unable to receive the order but your chat correspondent dint even care. It costed me 866 bucks and i did'nt even got the order. I would like for you to solve this problem and compensate for my loss.

I have ordered from kareem's restaurant, goregaon east mumbai branch through zomato app from and have paid the amount of rs 487.50 but at the very last moment my order has been cancelled and i haven't even informed about it. When i have contacted the customer care (Worthless and irresponsible) and then only came to know that my order has been cancelled. This is the second time my money is deducted and order not received in the very last moment. Earlier it happened to me on 25th april. And now today it happened twice. I am very disappointed with zomato and kareem's goregaon east mumbai branch. They are really cheaters. My order number is [protected], date of payment may 6th at 10:18 p. M. Please don't order with zomato. They don't care about their customers. And the worst thing is that i had to sleep emtpy stomach today as well as on that day.

Hello
This is to inform you that, on 26 april 2018 two times tranasaction failed automatically when i was ordering food from zomato, and payment has been deducted from my account (Two times rs 5131.50) and they havent credited yet.
I have tried customer care but they are unreachable always.

A/c[protected]

Txn date : 26 april 2018

Txn amount : 5131.50 + 5131.50 (2 times)

I have ordered food at 10pm and waited for it to get delivered but the delivery never happened. Delivery boy didn't picked up the call and the web chat available made me wait for sometime stating the delivery is going to be made in 10min times but later informed that they are cancelling it as don't have delivery boy! Surprised to know the deliver guy left from restaurant as informed by web chat zomato but suddenly there was no delivery guy! Unprofessional behaviour, poor web assurance..

I ordered food from this app for yum yum south resturant, noida. After confirming on app i get a call from resturant that they cant deliever my order after 30 minutes of accepting it.
Asked them why so some server issues and all which i could not understand
I dont know whom should be blamed, app or yum yum south

Still showing my order in process
Pics attached

1) order received 1hr late.
2) delivery boy rude behaviour
3) delivery boy with no identification of zomato
4) my order was opened before delivery

All details including delivery boy picture and food received pictures with zomato chat service is with me and feel free to contact me on my registered email id
They are taking money online and with zero customer support

This is ref. To my order number [protected] today morning. Order was placed on may 05/2018 at 8.43 am for a value of rs. 387.50. I got the message that order is confirmed. But when order was delivered one item (Poori) was missing. I contacted your chat centre for refund of my money that i paid through paytm. They replied after quite some time stating that they have given a credit of 260 (I don't know why is 260, because poori bill amount is only inr 221, is inr 39 is charity to me or a calculation error). I refused to take that because, i paid for poori and not for zomato credits. So i requested for the the cash back to paytm rather than the credits.

Then they said your policy don't allow that, i asked where is policy? Show it to me! Where is it written? But unfortunately no definitive answer then the stands changed that that cant make part refund to paytm, i said refund the full money, i will pay back what is genuinely due to you. No answer for that. Only saying that cant pay, in the mean time i am waiting for response from o2 help. If required i can provide the full transcript of the conversation happened today morning through your chat.

Its not the question of 221 rupees, which if you want you can keep it, and help your organisation grow by that. But its matter of principle, if there is policy and rule set by you then it should be known to the customer or else more importantly when a customer demands it it should be made available to them.in this case nothing happened. "its our policy take it or leave it" attitude.

My issue is i am not intending to use their app or service any longer and this credit what so ever given to me is of waste. You can keep it with you. Only thing that i will accept is inr 2221 credited back to my paytm account.

Looking for your intervention to resolve my simple issue by paying inr 221 into my paytm account.

Respected sir/madam,

Myself b. S. Prakash rao from hyderabad, yesterday we had booked food order. But after some time food ddnt delivered to us. But in your site it was mentioning that food already delivered. I dont understand what kind of service you people are providing?

Kindly check order no : [protected]

So, i am sincearly requesting you sir kindly check it once and refund my pending amount of rs. 145 /- as soon as possible such that i can be highly thankfull to you.

Awaiting for your earliest response.

Thanking you,

With regards
B. S. Prakash rao
[protected]
[protected]

I am ordering mutton kheema biryani in zomato from Hyderabad chefs and order number is [protected]. I am waiting more than 40mins restaurant is confirmed and food is ready in kitchen but delivery boy is not available. They intimate after 40mins and without intimation they cancel my order. And I ask in chat support they tell very silly reasons. And they didn't answer properly. I was really irritating with the service I continuously chatting more than 1 hr but I didn't find any solution till now. Who is answering to me her name is mamata.she told that place order tomorrow and you can get coupon like that she answer. Is this proper way to speak with customer. I ask her to reinitiate my order again she replied it's not possible from customer chat support everything not possible then how can they cancel my order. I call to restaurant and asked status of my order they told zomato cancel your order with your permission. But I don't know. Is this a proper way they serve to people. Please consider and provide me justice.

Thank you

Hi,

I had ordered a green quinoa salad from deliciouz - lodhi garden. The estimated order delivery time given was 3.06 pm, but till 3.46 pm the ordered had not been delivered. On top of that assurance was given to take the order and as a penalty my entire sum of rs 229 odd would be refunded. This has been initiated but now the order has been cancelled. What is the penalty for the fraud commitment and suffering caused as a result. I have not got any answer. I have categorically stated that my motive is not to get undue favours but a just penalty has to be imposed. The vendor too should feel the pinch so that no one else suffers. The funny answer i got initially for the delay was that my location was far but then how come they calculated the order delivery time. I am waiting for the course of action adopted. Let me see how serious is zomato about its customers. I have the necessary evidence to support my views stated above

I am a new user to zomato.
I had ordered yesterday a pizza of the brand your's pizza! After watching their text message which offered buy 1 get 1 pizza free offer on thursday. This i ordered from zomato for the first time. (Without availing any discount)
My order number was [protected].
However, i didn't get the free pizza from zomato while it was stated nowhere that the offer is not valid on zomato.
I have filed a consumer complaint on the national consumer helpline number online. My complaint number is 715536 and i seek from zomato refund of my money with compensation.
I was told to contact you for the same by consumer helpline number.
I will like a member of management to talk to me as all your contact numbers can't be contacted. I have tried them all.
Waiting for your reply,
Keshav.

I had placed my order at 11:30 pm using zomato's delivery services.
They had promised my items of purchase to arrive at 12:26 am. As i am writing this complaint to you, it is 1:39 am. I still have not received my items of purchase and the customer care support available on the zomato app has conveniently stopped replying. I am stuck here waiting for a response on whether i will get my items of purchase or receive a refund.
This has been a very regular ordeal for me with zomato and yet they don't seem to revert to any of my messages. If kindly like to file a complaint against them and will take any means of action.