Zomato Complaints & Reviews

I have place three orders on three Consecutive days from chaitany parathas. first two orders were good but todays (29th May 2018) order. I have ordered Italian stuff paratha and veg biryani from chiatany biryani italian stuff paratha was good but veg biryani was awefull and not cooked properly and unfortunitely need to throw it in dustbin beacause i cant give it to other also i expect refund for this order and improved quality of food in next order otherwise henceforth i will not going use zomato and not going to order food fromthat restourant.

Not provide the ordered food and also not give the credit promised by zomato as apology.
I ordered food on 15 may and zomato send me following message-
''Your order from Krisspy Bites has been picked up by our runnr LOKESH KUMAR GAUTAM ([protected]) and will be reaching you shortly. You can use the link https://runnr.in/s/3sm9oz to track your order.''
After that my order was not availed me and zomato send me following message-
"We have initiated a refund against your order (id: [protected]) on Zomato Order. Refund of Rs 87 will start reflecting in your account within 2-7 working days."
But till now there is no refund credited in my zomato account.
When I asked about that on zomato chat they send me message-
"I request you to please mail along with your order number of this order along with the latest bank statement."
"I'm sorry but I can't provide zomato credits from my end."

WHAT SHOULD I DO NOW????

My order no. [protected] its showing delivered its suppose to delivered on 2.18 pm now time almost 4.00 o'clock but i haven't received my order
Kindly ensure that my has been placed and got the msg with deliver person name called manikntan, i tried calling him but still not reachable couldn't contact him, plz provide a right information about the order and kindly contribute the service provide immediately my question is why you are all give wrong information i'm not having anything still m waiting for parcel that guy where is he i don't know and amount also deducted from m account nw tel me who going bare this its very bad service

My order no. [protected] its showing delivered its suppose to delivered before 2.18 but nw time 3.07 but i haven't received my order
Kindly ensure that my has been placed and got the msg with deliver person name called manikntan, i tried calling him but still not reachable couldn't contact him, plz provide a right information about the order and kindly contribute the service provide immediately

Hello sir/mam.
First of all zomoto required a toll free helpline number.
Second one is im place a order to dominos pizza in new50 offer. Than after order is complete an payment done than suddenly i'm seen to your payment is decline or not completed.
But main problem is a 109 rs. Debit in my account so what can i for you so credit my money in my account.
So plz reply me fast other wise me note a fir to on zomoto an complain against to zomoto team....
An see a photo as attach to this...

Whenever i open youtube app, i see zomato ad every 2nd or 3rd video i visit. These ads are annoying when i want to watch an educational video. Whenever i open the yotube app in my phone, i see zomato ads everytime i visit a 2nd or 3rd video. These ads are everywhere. The ads are annoying and i don't even have an option to skip the ads. So i have to waste 5-10 sec everytime a zomato ad is coming.

Hi
I had ordered two biryani worth of 448 from zamato. I was eligible for new50 promocode but due to some reasons customer care guy said you please order your food and we will compensate for that. But later on i got only 100 z credit only inspite of 250z credit as per the customer care guy. And later on they are saying we can only give you 100 z credit. I need a responsible answer from you guys and need compensation for the loss.
Order i'd :[protected]
Contact : [protected]

Zomato is the foodie's guide to food ordering. Rather its ordering made easy. But the ratings on zomato for any particular eatery in town is too misguiding and biased. I find lots of fake reviewers posting fake reviews simply to pull down an eatery. Ultimately it becomes too difficult for the end user to order as the decision mostly depends on the restaurant rating. Hence really good restaurants serving good food suffer in the hands of fake reviewers as people see the ratings and order.
Below is some fake reviewer, whom i found. Who have similar photograph, similar way of writing the review, similar rating (I. E. - 5). I think these account is own by only one person with different name. They take the some free delivery or some amount from restaurant and make a fake review and give good rating in compare of food. Which misguide the original end user.

1)- https://www.zomato.com/users/dua039s-whoopieee-hungry[protected]
2)- https://www.zomato.com/users/akash-saxena[protected]
3)- https://www.zomato.com/users/garg039s-veggie-hunger[protected]
4)- https://www.zomato.com/users/nitesh-kumar[protected]

Please take action to stop such type of fake reviewer to misguiding the customer and their faith on zomato.

I had ordered food from shagun restaurant situated in hudson lane, north delhi and i paid with my card. However, the order wasn't placed for a very long time and the money was deducted from my account. I had to cancel the transaction eventually. Kindly look into this as soon as possible. The similar thing had happened with another cafe called cake bake shake. I just want my refund.

I ordered food on 27 may 2018 at 11:23 am (Order no - [protected]) and prepaid the amount by paytm but it hasn't been delivered yet even after 24hrs.
The status shows that it has been delivered but restaurant staff is denying any order from zomato and that no one came for picking up the meal.
Sort out my problem asap. I am very unsatisfied with the service and if no action is taken from your side, i will take legal actions.

I m getting joing msg but mr pallav sir telling me that no u r not rejoing and i m not doing and bad think check sir... I think we r not human and office staff r also behave like we r not delivery boy the r thinking that me and my friends r dog office staff r treat like that...in salt lake en 9 9th floor sec v kolkata 700091
Pallav sir /sayantan /avijit this people's r doing lots off harassment to delivery boys if you not believed me than ask to all salt lake delivery boys
Help all plz its rqust

Hi i had made an order on zomato but it got failed due to some gateway error... And my money was deducted from my account. I haven't received any message or any email notification regarding the order money refund... I shared this issue with customers care agents... They first ensured me that i will get back my refund in 5-7 business days... I waited that long... Didn't receive and then i contacted them again... Then they said u will get that in 15 days... I waited that long again... Today i contacted them again they said could u plz give me ur order id as im unable to find your details (When order was failed how can they generate an order id) how irresponsible you are to maintain ur customers data. I request you to kindly take this issue under your consideration and refund me asap.

I order from zomato at 10.30pm on 26th may 18 from rivayat hotel powai and paid online money for that but i didn't receive any order after 2 hours i contact to hotel they said they dispatched the order. Hi there!

Here is the sms i got

You just made a successful payment of rs. 503.10 at zomato online ordering
For future reference, your order id is ztd3d-18-f556b7c456a.

Hello im very unhappy with your service today bcz i was orderd twice one they rejected and one more time they confirmed but i was waiting for delivery its was showen on order 1-03pm but nw 1.32 still m not received & im also called the restaurant guy he told me parcel ready but delivery guy rejected to collect my parcel. M question is if he not ready to deliver thn y he confirmed me if he rejected i was go with some other site

Hi team,

I have observed from since a long time that zomato delivery service has been worst day by day. You guys do not have any customer care support and whenever contacted on chat support those guys are just good for nothing. I believe zomato is just paying them for good for nothing. Now if i come to the delivery part my last order is showing as delivered wherein i havent recieved my order neither any update from zomato. When contacted the restaurant they said zomato has taken the order but we never got that.

Chat support is simply horrible. Please take out the guys who are sitting there as zomato simply paying them because of no use

After half an hour chat support is telling that we will refund you the money as rider will not deliver the product.

Zomato has lost his reputation!!! Horrible exprerience...

Will uninstall the app today and will share everyone in the social media.

I ordered from d-zaprino on zomato at 8pm. They confirm the order and the delivery boy is out. I call and talk to him. He says he is coming in half an hour. At 9.20pm i contacted chat service. As soon as chat service went to check the details of my order, my app showed order was rejected because there was no one to deliver.
I was refunded but the order was cancelled at 10pm after all the chat and now i couldn't order anything from anywhere.
The chat support is behaving so weird. Asking me same problems again and again and saying it is canceled and again saying that it will be delivered, again saying that i cancelled it myself. Plus they are like sorry hope we serve you better without replying to any further queries.

Dear sir/madam

I am writing this mail with lot of frustration and anger because this is the 3rd time in a row it has happened that i have ordered the food from zomato and i didn't get it... Everytime time there has been lame excuse from zomato which sounds really stupid because i am unable to believe that how can a professional company respond with the idiotic reasons...

You can check my records available in my chat with your customer care people and understand that despite following up i didn't receive my food.

Today is the height of frustration because immediately after placing my order i informed your customer care via chat that i have placed an order and told him about my past experience with zomato... I git commitment from your person that today this will not happen... But but but the same thing g happened again...

Now i am 100% convinced that foodpanda and swiggy are far far far better than your organization..

Being a marketing head with a mnc you can mark my words that... If you can't keep your customers happy and make their experience awesome then your company is heading towards a big downfall

Thank you so much for all the frustration and anger given by your company to me

Rgds
Amit gawri
[protected]

I order from kebab magic restaurent from zomato in benguluru. Igot the message like order delivered but not delivered. Money deducted and order not delivered and showing order delivered in app. No customer care numbers are working and chat support also not working they looted my money. I called many time but no response not working any number. Help me please me

I ordered from pre pizza it was estimate time for 64mins and after 1 hour i received a call saying that they can not deliver to my place as it doesn't comes in third area.. And their customer support very poor they don't know how to talk to their customer and zomato have no supervisor this time in moin (7:00am) hahaha... And no help it's not first time i faces this issue.. But more zomato.. One of the worst food provider in market... Pathetic services...

I ordered from chalte firte momos kamlanagar (Zomato) bt after 1 hrs that was cancelled by chalte firte momos owner... Due to their own problems... That order was 232 rs done by my debit card pf bank of baroda on 13th may... Bt they not refunded my monet yet.. When i contact with zomato customer care they have only one response that is please wait for nxt 24 hr and nothing...