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Updated: Apr 7, 2025
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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Zomato reviews & complaints page 385

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O
omps7007
from Gurgaon, Haryana
May 3, 2018
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food not delivered

Address: 122018
Website: zomato.in

I had placed orders for food on three different dates between april 20 and april 30/2018.

Two orders were not delivered and there was no call back to inform as to the status of delivery.

Just imagine when a person places an order for food and have to wait for over two hours whether food will be delivered or not, the person waits and remains hungry and then makes a do at night with meagre ready eatables at home...
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M
Mrrinal Dev
from Patna, Bihar
May 2, 2018
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money deducted but order not received

Address: Mumbai City, Maharashtra, 400097
Website: Zomato

I have ordered from Zomato App on April 25th 10:18 PM. and paid the amount of Rs 250. But Zomato said we haven't received the paymeny as it was failed by the payment gateway and it will be automatically refunded within 5-7 working days. But my bank says the amount has been paid to Zomato and there is no need for refund. i have contacted Zomato customer care and they said they havn't received any payment so they're not responsible for it....
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B
Bling Bling
from Gurgaon, Haryana
May 1, 2018
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fraudulent service practice by zomato!

Address: New Delhi, Delhi, 110085
Website: www.zomato.com/ncr/order-food-online?utm_source=Google&utm_medium=CPC&utm_term=zomato+order+

I ordered soyabean tikka, malai tikka and some other stuff from a nearby restaurant and i was given soyabean chap and malai tikka roll instead!
On complaining to zomato they kept me waiting for so long on the chat for around an hour! And finally told me that the restaurant people are saying they served the right order, and told me it’s off their limits to solve the wrong order sent complaint!
When i asked them to cross check...
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R
Rosh n
from Hyderabad, Telangana
May 1, 2018
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refund for rejected order

Address: Gurgaon, Haryana
Website: Zomato.com

This order was rejected by melting pot. I didnt receive the refund or the order cancellation email or the refund reference number.

Order number [protected]

I have tried contacting chat they asked me to email [protected]@zomato.com and its been 4 days and no response.

Also there is no proper customer care. My money is stuck and my card issuer is asking for a rrn and refund email for which chat associates...
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S
Santhoshharish
from Tumkur, Karnataka
Apr 30, 2018
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delivery and customer service

Address: 560068
Website: Www.Zomato.com

I have been having horrible customer experience with zomato for 3times on a row. They cancel the order after taking the money and credit it as points.
All the three times the restaurant say the food is unavailable. Today after 2-3 cancellations, one restaurant accepted and after 1 hour delivers a lesser order. Owner call and confirm he will send the remaining order. Then zomatoncredits the money for the non delivery as credit points....
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Abdul129@
from Gurgaon, Haryana
Apr 30, 2018
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wrong food delivered

Address: 560103
Website: Zomato

I placed an order for ghee rice+boneless butter chicken+hobo but where as I have received a wheat roti.. This is so pathetic service provided. Have been waiting for lunch since half an hour just for this order.

Customer support tells they have initiated the refund into wallet where as I need it the way I have made the payment through paytm Wallet but denies for the roll back. These people try fool customers. Will never recommend...
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D
Deepanshu_4
from Delhi, Delhi
Apr 30, 2018
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extremely delayed order (20 min) #1083397001

Address: Faridabad, Haryana

I have placed my first and recent order with zomato...#[protected] totally disappointed
Just because it was a *cod* order, delivered me 20 minutes later
When i was done with my lunch and was going back.. So that coster me as an extra meal

Infact app never give me an update
Always kept showing order is getting ready for 50 minutes so long
And no confirmation sms or app for delivery that your order...
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Kriti Prasad
from New Delhi, Delhi
Apr 29, 2018
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my account has been debited twice for zomato gold

On 25th february, 2018, i made an online transaction of rs 1299 for zomato gold. First time it was a payment gateway failure but second time the transaction was successful. Usually the failed amount gets back into account within 3-4 days but it's been more than 2 months and it's not resolved yet. I tried to get it done with zomato and exchanged many emails but they are claiming that they don't have the amount. My bank, pnb is also claiming...
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J
janakirambadam
from Hyderabad, Telangana
Apr 29, 2018
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worst customer service ever.

Address: Hyderabad, Andhra Pradesh, 500072
Website: www.zomato.com

Hai i`ve recently ordered food from zomato and i`ve received spoiled food. I`ve complained about it to your customer support team and they are not providing any solution for this. I`ve asked for a replacement of food and they are not even responding properly. How can people eat spoiled food. And more over the customer support agent is not even bothered about it, he is giving reckless and arrogant answers. Never expected such a worst service...
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P
pavanik
from Dhule, Maharashtra
Apr 25, 2018
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order delayed for 40 mins and then did not deliver the ordered food

Address: 500016
Website: www.zomato.com

Hi iam pavani and i have ordered food on 21st april'2018 at around 2 pm from banjarahills.
My order was supposed to reach me in 28 mins from booking time. An executive was assigned to deliver and later after 15 mins another executive was assigned to deliver my order. The second executive took more than 35 mins to reach the restaurant and he called from the restaurant stating that he doesnot have cash to take my order and he also informed...
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Dhruv Maithil
from Delhi, Delhi
Apr 24, 2018
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refund of order via paytm

Address: Gurgaon, Haryana, 122003

8 days have passed and i still have not received the refund for the following order on zomato. The payment gateway failed and the payment process was not completed. I was ensured return within 24-48 hours. I have filed the request 3 times. Please dont force me to take further actions and complete the request at the earliest.

Order no.: [protected]...
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S
Sonlian
from Noida, Uttar Pradesh
Apr 24, 2018
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amount debited but no order

Address: Ghaziabad, Uttar Pradesh, 201010

I've ordered Chicken lollipop and paid through netbaking, the amount required was debited but there were no order or service listed in the order history. I've checked with the restaurant i've ordered with and they even said they don't get the order. Checked my account, and the last 10 transactions, it says it's debited. Tried to contact their customer service through phone call but none of the numbers listed were working, the only one that...
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G
Geetha Sekar
from Bengaluru, Karnataka
Apr 23, 2018
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amount debited but no service

I ordered cake paid my money through netbanking it was in progress for long time and didn't, return do we have any option to get that money back, i am not sure whether i will get the response too, however high irritated to have such a cheating app like this highly pathetic too, hope will stop using this app from today, just now realized amount debited...
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R
rimpiboy singh
from Hyderabad, Telangana
Apr 23, 2018
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bad service done by zomato

Address: 500061
Website: Zomato

Hello sir. Sorry to tell you that. You'r zomato service is very very bad. I have ordered cake for zomato. And the problem is that after waiting for a long time i got the message that your order is not accepting from restaurant. And you have to now that it's your problem.. And when i have chat with your chat support they have replied that you will get back your money in 5_7 days and tell me why should i wait for 5_7 days when the problem is...
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PargatS
from New Delhi, Delhi
Apr 23, 2018
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burger without buns (product)

Address: New Delhi, Delhi
Website: Zomato app

Good day,

I recently ordered home delivery from carl's junior in delhi. I ordered two burgers, one with onions and one with pickles. The one with onions came without buns. Being using zomato for a while i have never gotten anything like this. I would like to know if there is anything that could be done about it.

Respectfully,
Pargat singh...
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1Zomatoo
from Bardoli, Gujarat
Apr 22, 2018
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desserts ordered never got delivered

Address: Ahmedabad, Gujarat, 380027
Website: Zomato

I placed my order for desserts on 22nd april at 07:43pm with tgb naranpura, the same was not delivered until 8:40pm.. And i go to chat support for help and he says they dont have any delivery boy so they are unable to deliver it yet.
I mean why the hell am i not told yet or wat is zomato doing?? The chat takes whole day long to give a proper response and does nothing about my issue and asks me to place another order.
I place...
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Parthipan Anandhan
from Mysore, Karnataka
Apr 22, 2018
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poor response from customer service

Address: Bangalore, Karnataka, 560102
Website: zomato.com

Hi,

I order 2 types of items which includes 1 "family lemon juice jar" on online from zomato who delivered small size juice of one cup instead of 1 "family lemon juice jar". This order is from empire hotel, bangalore.

The actual bill from empire hotel has this mistake.

Raise complaint with zamota a week back who least bothered to resolve this after a week too.

So be cautious while...
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sindhu pournami
from Chennai, Tamil Nadu
Apr 21, 2018
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order on food done through app

Address: 560076

I ordered food from empire restaurant banneeghatta road at 9.00 pm on 20-apr-2017. Till now not received the order. I paid the amount through paytm app. Order number 1404267. Please check this and refund my money asap. When i called delivery boy, he told his name as arun and told food got spilled will deliver in half an hour at 10.30 pm. But later when i called him at 11.15 he told his duty is over and zomato has assigned delivery to someone...
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Sanaya Agarwal
from Bengaluru, Karnataka
Apr 20, 2018
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refund promised but processed and then making customer fool by saying all lie

I have a problem with my order so texted to zomato chat support after fighting for so long they told ok we have processed the refund you will get it within 5 to 7 working days and i doubted their itself becuase i didnt got an sms from zomato regarding this and then again check with support again the said the same thing and then after 4 days i gain checked with them and this time they are saying it not processed you have to write a mail and...
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Payal Chakraborty
from Noida, Uttar Pradesh
Apr 18, 2018
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pathetic customer service

Zomato never disclose the payment options especially in the case of cash in delivery and payment through paytm... The delivery boy provided to deliver my order reachd my door completely drunk and shouted his lungs out... I dont know about this company but atleast i have reputation in the society... On top of that customer service replied sorry we cant do anythng... Even i work for customer service department and surely i dont respond to customer...
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