Zomato Complaints & Reviews

I had placed a order on Zomato, the delivery time while placing the order was 45 minutes and a even had the audacity to charge a 20rs delivery fee. As soon as the order was placed the delivery time was increased to 90 minutes. Who waits for food for 90 minutes, Zomato? Why do you even have plans to deliver from such restaurants?
And over and above that, the chat support guy tells me to wait for 20 mins even on repeated questioning...

Order number [protected]

Placed the order and got the food after 2 and half hours.. When i complained on twitter and fb.. You guys didnt even bother.. I need a compensation.. This is one of the most pathetic service i have ever got.. Seriously!!!

Zomato has literally made a fool out of me when i called the delivery guy.. He dont even have thr courtesy to pickup the call.. When i called tje fourth time the number...

Please find the below attached order summery for the reference

We have ordered 3 items from rolls mania viman nagar through using zomato app but the delivery person come without the shake which we have paid for.. And zomato care person already had a word with rolls mania manager name vijay said very clearly that he dose not have shake available but still why the zomato person said that u can send the order without the shake...

I have made an order through zomato on 5th mar 2018 and the payment was made and the refund was not provide. The order was accepted and no notification was sent for the issue which is going to happen. One of the customer service agent named harshita was very rude and was not providing any consideration even if the issue was wit them

Need compensation of wastage of money and time...

Today 2nd of feb 2018 on 9:30pm i order a pizza from dominos on zomato app and i have already paid the money. Till now i didn't receive my order nor anyone picked my call also the chat option of zomato app was not responding. My order number and i'd is attached within in image plz look into the matter. Plz return the money via pathname on [protected] or deliver as soon as possible. Really very disappointed....

I had order from ovenstory pizza for a bogo, seems like the food still is in their kitchen and seems like they are preparing it for 1.5 hours and so on. Now, i have to leave and as it isis of no use to me. I want my money back doesn't matter whether you deliver or not.

Order id: [protected]
Payment: paytm.

Many thanks zomato but i want my money back....

Order id
[protected]
Order from
Abhiruchi hotel
Date
2/28/2018 - 1:18:00 pm
Delivery address
Northstar bpo pvt ltd jyoti flora 301, kavuri hills, madhapur

Food cancelled without any intimation i have paid my last limited balance from a/c and now they are saying the amount will be revert back with in 5 business days. Literlaly they are robbing the money where i should go i am really...

I have ordered 2 items on 26/2/18 at 8pm from dindugal talappakatti ramapuram for rs.610.32 through zomato. But no reply after that even after deducting the amount from my account. Transaction ref no.[protected]
Narration9gxp44udptzgly/razprazorpaysoftware
I didnt receive my order and no refund of cash.
I called the hotel and asked about thr order. They were saying no order received. I called porur branch also they r...

I had placed an order from a local pizzeria mojo pizza - doubly loaded prabhadevi mumbai.
I received confirmation that the order was received. However after 35 min the order was rejected stating deliver not possible in sub zone.

My issue is why was the order possible for that pizzeria if its not completely in the delivery range.
Secondly why was the order not cancelled immediately....

I ordered veg frankie and some other stuff from zomato. However was delivered non-veg frankie, As we are vegetarians, we asked it to be replaced. The zomato support was cooperative initially, but after i told them to try again and check with restaurent, as the restaurent told us they had no issue replacing. The zomato customer care person hanged up on me, and has stopped replying

This is completely unprofessional behaviour....

I placed order through zomato i got confirmation of the order.
Restaurant ‘moti mahal’ called me that it’s been 30 mins your food is ready but zomato delivery guy didn’t come.
And nobody is responding to them.

So i called on zomato helpline number some guy picked he told me to hold and wait.
I called them again they put me on hold and didn’t pick my calls.
Zomato is such a big organisation...

Placed an order in kanti sweets an amount of rs.405. Order no in zomato is [protected]. Payment was made through online net banking hdfc and payment reference no is[protected]. While making the payment amount was deducted from my account, but in zomato app it was showing payment incomplete. Immediately i did chatting with zomato customer executive, they told it was mistake in payment gateway and amount will get refunded. Still now the amount...

On 20 feb 2018, order 8 subways and 3 cokes on zomato, received called from subway yerwada saying we are out of cokes and hence can deliver ice tea instead of coke. When food was delieverd, dint get the bill, upon calling them and asking what about the bill, they said because bill is mismatched because of ordering coke on zomato and getting ice tea on delivery.
How to get the billl now?...

The customer service people at zomato are of the view they don't owe anything for a delayed delivery by their partner restaurant even if the restaurant promises an on time delivery or cashback.
The partner restaurant offered a 45min delivery timeline and we ordered from there because we needed food on time. The order was delivered more than an hour later and then the zomato customer support instead of helping me get the delayed delivery...

Placed an order via order id#[protected].
The app adverised the dish - macher matha diye dal as vegetarian. Ordered this for a vegetarian friend who consumed it to realise that it was non vegetarian.
Called the restaurant, who said that the dish had always been non vegetarian and it was zomato's fault to advertise it as vegetarian.
The entire episode ended up hurting the religious sentiments of my friend.
To...

Order no 2144889 i know it's really akward but this order never got delivered. This order was placed in the initial days when zomato delivery just started and the chat facility or any other medium of complaint was not available. The restaurant literally denied delivery and my money was not refunded. Could not complain earlier as was not aware if this medium....

Hi my order no :[protected] is delivered late than the time given by zomato due to which i have to suffer & i have contacted the customer care for refund but no help. Kindly take necessary action & refund my amount. When i contact support they give reply system not allowing to initiate refund & dont giving good
Resolution & refund. Kindly refund my amount for delivering order late....

Order no - [protected]

Yesterday night at 08:15 pm i have placed an order with punjabi tandoor. Until 11:15 pm food was not delivered, mean while i was tracking the order through the zomato support and most of the cases it was auto answering same chat over and over again.

11:15 pm it was showing food has been delivered but i didint got any food. I was not well yesterday thats why i ordered through zomato order....

The worst worst worst service of yours made my day the worst.. Ordered food through the waste app.. Order confirmed.. Waited for 11/2 hrs and later order got cancelled. Waited upto 4pm, staying hungry. Later i was told that order got cancelled due to lack of delivery boys with you. Then why the hell do you open a shop to cheat people. And the valentines day got ruined due to this good for nothing service of yours. And my money gone. Said...

I placed an order on zomato on feb 10 and the order was later cancelled because one of the items was missing. I was told the money would be refunded by the vendor (Faasos) but it didn't happen. Instead zomato app showed the order was delivered and it wasn't till i called zomato that they even realised that they order was even cancelled. I had previously called faasos twice and they said they would cancel the order but they didn't.in fact,...