Zomato Complaints & Reviews

This is the most ridiculous app i've ever seen in my life. They take your money and then dont deliver food at all and then keep that money too. I ordered food 2 times in last 2 days and both the times they dint deliver the food. This is highly frustrating. This fraud company should close down. Their chat support people talk like they own us and never reply properly. Very very blunt and rude.

Order details: [protected] dt.1 may 2018
[protected] dt. 3 may 2018
I hope very stringent action is taken against them.

I had placed orders for food on three different dates between april 20 and april 30/2018.

Two orders were not delivered and there was no call back to inform as to the status of delivery.

Just imagine when a person places an order for food and have to wait for over two hours whether food will be delivered or not, the person waits and remains hungry and then makes a do at night with meagre ready eatables at home

I have ordered from Zomato App on April 25th 10:18 PM. and paid the amount of Rs 250. But Zomato said we haven't received the paymeny as it was failed by the payment gateway and it will be automatically refunded within 5-7 working days. But my bank says the amount has been paid to Zomato and there is no need for refund. i have contacted Zomato customer care and they said they havn't received any payment so they're not responsible for it. But when i have checked the transaction details today it shows the amount of Rs 250 has been paid to Zomato on 25th April and there is no "refund of Rs 250". Now what should I do?

I ordered soyabean tikka, malai tikka and some other stuff from a nearby restaurant and i was given soyabean chap and malai tikka roll instead!
On complaining to zomato they kept me waiting for so long on the chat for around an hour! And finally told me that the restaurant people are saying they served the right order, and told me it’s off their limits to solve the wrong order sent complaint!
When i asked them to cross check...

This order was rejected by melting pot. I didnt receive the refund or the order cancellation email or the refund reference number.

Order number [protected]

I have tried contacting chat they asked me to email [protected]@zomato.com and its been 4 days and no response.

Also there is no proper customer care. My money is stuck and my card issuer is asking for a rrn and refund email for which chat associates have no answer and are rude and there is no response from email team.

Worst experience. Playing a huge fraud game by luring customers with their offer and then not refunding the amount when restaurant rejects order!!

I have been having horrible customer experience with zomato for 3times on a row. They cancel the order after taking the money and credit it as points.
All the three times the restaurant say the food is unavailable. Today after 2-3 cancellations, one restaurant accepted and after 1 hour delivers a lesser order. Owner call and confirm he will send the remaining order. Then zomatoncredits the money for the non delivery as credit points. The restaurant stops taking my calls. End of the day the order goes undelivered.

I placed an order for ghee rice+boneless butter chicken+hobo but where as I have received a wheat roti.. This is so pathetic service provided. Have been waiting for lunch since half an hour just for this order.

Customer support tells they have initiated the refund into wallet where as I need it the way I have made the payment through paytm Wallet but denies for the roll back. These people try fool customers. Will never recommend for this app.

I have placed my first and recent order with zomato...#[protected] totally disappointed
Just because it was a *cod* order, delivered me 20 minutes later
When i was done with my lunch and was going back.. So that coster me as an extra meal

Infact app never give me an update
Always kept showing order is getting ready for 50 minutes so long
And no confirmation sms or app for delivery that your order is delivered
So pathetic.. Failed to deliver as per customer expectations.. And now they are not refunding my... 💰
Dominos is far better in this

On 25th february, 2018, i made an online transaction of rs 1299 for zomato gold. First time it was a payment gateway failure but second time the transaction was successful. Usually the failed amount gets back into account within 3-4 days but it's been more than 2 months and it's not resolved yet. I tried to get it done with zomato and exchanged many emails but they are claiming that they don't have the amount. My bank, pnb is also claiming that the account had been deducted and it can't be brought back. I even tried reaching out to rbi but they didn't respond.

Hai i`ve recently ordered food from zomato and i`ve received spoiled food. I`ve complained about it to your customer support team and they are not providing any solution for this. I`ve asked for a replacement of food and they are not even responding properly. How can people eat spoiled food. And more over the customer support agent is not even bothered about it, he is giving reckless and arrogant answers. Never expected such a worst service from zomato. Here is the chat id "54154511" and the service agent name is "kamaldeep". Help me with this. Every customer except to have better food and service, and if this is the way it gonna be, we wont use zomato. Worst customer service ever.

Hi iam pavani and i have ordered food on 21st april'2018 at around 2 pm from banjarahills.
My order was supposed to reach me in 28 mins from booking time. An executive was assigned to deliver and later after 15 mins another executive was assigned to deliver my order. The second executive took more than 35 mins to reach the restaurant and he called from the restaurant stating that he doesnot have cash to take my order and he also informed me that the order cannot be cancelled so i have to leave it like that.in this way i was delayed my food for more than 45 minutes. After all this happened i started asking the support team to address my issue and they have sent me 81 rs in my zomato account. I need a proper answer from them and not this amount.

8 days have passed and i still have not received the refund for the following order on zomato. The payment gateway failed and the payment process was not completed. I was ensured return within 24-48 hours. I have filed the request 3 times. Please dont force me to take further actions and complete the request at the earliest.

Order no.: [protected]

I've ordered Chicken lollipop and paid through netbaking, the amount required was debited but there were no order or service listed in the order history. I've checked with the restaurant i've ordered with and they even said they don't get the order. Checked my account, and the last 10 transactions, it says it's debited. Tried to contact their customer service through phone call but none of the numbers listed were working, the only one that works was not even answered.

I ordered cake paid my money through netbanking it was in progress for long time and didn't, return do we have any option to get that money back, i am not sure whether i will get the response too, however high irritated to have such a cheating app like this highly pathetic too, hope will stop using this app from today, just now realized amount debited

Hello sir. Sorry to tell you that. You'r zomato service is very very bad. I have ordered cake for zomato. And the problem is that after waiting for a long time i got the message that your order is not accepting from restaurant. And you have to now that it's your problem.. And when i have chat with your chat support they have replied that you will get back your money in 5_7 days and tell me why should i wait for 5_7 days when the problem is with you. Please give me a reply as soon as possible.. Hell service by zomato. It has happened me 2d time with me

Good day,

I recently ordered home delivery from carl's junior in delhi. I ordered two burgers, one with onions and one with pickles. The one with onions came without buns. Being using zomato for a while i have never gotten anything like this. I would like to know if there is anything that could be done about it.

Respectfully,
Pargat singh

I placed my order for desserts on 22nd april at 07:43pm with tgb naranpura, the same was not delivered until 8:40pm.. And i go to chat support for help and he says they dont have any delivery boy so they are unable to deliver it yet.
I mean why the hell am i not told yet or wat is zomato doing?? The chat takes whole day long to give a proper response and does nothing about my issue and asks me to place another order.
I place a new order with same restaurant and they this time rejected the order which is now 9:10pm.. I decide to not order at tgb..
I then place a fresh order at cakes and bakes at 9:40pm, to my surprise i did not receive this order till 11:01pm... I loose it all
I go to chat support and started getting mad to my no surprise as expected from zomato, the agent tells me to raise a new order as the restaurant is not answering their calls..
I mean what the hell is going on???

Hi,

I order 2 types of items which includes 1 "family lemon juice jar" on online from zomato who delivered small size juice of one cup instead of 1 "family lemon juice jar". This order is from empire hotel, bangalore.

The actual bill from empire hotel has this mistake.

Raise complaint with zamota a week back who least bothered to resolve this after a week too.

So be cautious while order in zomato.

I ordered food from empire restaurant banneeghatta road at 9.00 pm on 20-apr-2017. Till now not received the order. I paid the amount through paytm app. Order number 1404267. Please check this and refund my money asap. When i called delivery boy, he told his name as arun and told food got spilled will deliver in half an hour at 10.30 pm. But later when i called him at 11.15 he told his duty is over and zomato has assigned delivery to someone else and told him to put status as delivered.. How can this be done. This is unacceptable.. My food is not delivered and took the money also. I called empire hotel staff, they told food has been taken by delivery boy and they have not received it back.. Look into this and intimate me the justification asap

I have a problem with my order so texted to zomato chat support after fighting for so long they told ok we have processed the refund you will get it within 5 to 7 working days and i doubted their itself becuase i didnt got an sms from zomato regarding this and then again check with support again the said the same thing and then after 4 days i gain checked with them and this time they are saying it not processed you have to write a mail and i asked a call back from their senior and they denied and then after so much of stuggle then said ok we are arrangeing it and they left my chat idle didnt ended my chat becuase they knew if they do this any other will come and one guy when i told him i need a call back from your team leader he directly ended the chat in short refund was not processed and such a poor customer chat service everyone is trying to avoid me and they are even not ready to arrange a call back

order id [protected]

what i want is refund in my bank account
and fire all such kind of people form your company
if its an mnc
change it