Zomato Complaints & Reviews

Yesterday I placed an order from Burger King via the app.
When the delivery guy came, I paid on the Zomato app via Google Pay, the money went from bank but the app said payment error. The delivery guy said that he is not seeing that the order is paid from his side and then the app was not showing a method of payment, so I paid the delivery guy via Google Pay again. I basically paid twice.
Then after not getting refund automatically from the failed payment earlier, I issued a complaint on Zomato website, and they replied to me on email.
According to the email I received from Zomato, they said that the delivery guy will refund me via online payment method and provided me his mobile number. I tried calling that guy a lot of times, but he is not picking up the phone and half the time the number is busy.
Only once someone picked up the phone and said that it is his brother and that I should try contacting him again in 10-15 minutes, but since then no one is picking up the call.
Can you please deal with this and return my money?

I have ordered 3 shakes from the monkey house at 5:08pm and delivery partner came to our address with wrong item i.e rolls.
He said that he misdeliverd the order with other customer. He said that he will come back in 5 min with proper delivery but still he not came and not lifting the call also please immediately look into it. After some time it is showing order delivered in Zomato so now I am unable to connect with delivery partner. I have mailed to Zomato and they responded by saying that we connected with delivery partner and he said that order is delivered which is lie. Even I have call recordings of delivery boy in which he was saying that he will come in 5 minutes.
Order no. - [protected].
Delivery partner name - prathap
6:56 PM
Now it is showing order delivered but we have not received any order.

Hi, I had made an order on feb 4. The transaction said failed so I had to pay thrice but later when I checked the money had been debited from my account twice after saying that the transaction has failed . I’m suffering a loss of 520₹. Please refund back my money asap.

Sir
mera naam Raman Kumar hai or mai aapki website ki jariye ek diliveryman ka kaam lg-bagh one year se krta hu. sir mai aapko btana chahta hu ki aaj date[protected] ko mai daily ki trh niymit roop se dilivery ka kaam kr rha tha or m ek pizza dilivery krne gya or dilivery krne ke turant baad meri "id terminate" kr di gyi jiska kaaaran koi pukhta nahi bataya gya bs itna likha tha ki "id terminate" Central Security Team.

sir meri zamato id no FE1918668 hai zone Greater noida hai .
sir mene esa koi kaam nahi kiya jisse meri id terminate kr di jaay m apna kaam niyamit roop se krta hu ek bi order glat or dhokha dhri se yaa cancle nahi kiya or or time se krta hu fir bi sir meri id terminate kr di.
sir m nimn ev madhya varg family se hu sir kirpya krke meri id ko start kra dijiye.

or kaaran se srokaar kra dijiye mughe nahi lgta mene koi galti ki hai agr ho gyi ho to mughe reasion btaay or meri id start kr de
shrimaan aapki ati kirpya hogi.

praarthi
Raman Kumar

I have ordered a pizza on Zomato, I have not received my food and also, they didn't refund my money, Zomato is not giving a proper service, they are not delivering the food on time in a proper condition, some delivery partners are having customer food. Requesting for quick action on this company and refund all of the customers money as earliest

Please re open my zomato account

Sir my name Saurabh Mody my mobile number [protected] please complete my profile verification my email ID [protected]@gmail.com l am paid bag And t shirt amount last2 day panding virification i want work Zomato please

Meri id bina wajah ke terminate hui hai
Reson hai central security team iska kya matalb huwa kyu meri id band ki gayi hai plz id chalu kar do

Respected sir Merchant ne mujhe OTP nahi diya jiske karan hi main order complete nahi kar saka aur meri id block kar diya gaya mujhe iske liye koi bhi madad nahi mila Zomato ki taraph se

Respected sir, Mujhe restaurant ke owner ne OTP nahi diya jiske karan hi main order complete kindly activate my Id as soon as possible nahi kar saka yah order cancel kiya gaya tha aur iske liye meri Zomato ki ID ko block kar diya gaya

Dear sir/madam please change my vihicle bike to other vihicle I have no DL

Dipjyoti boro
Zomato id - FE2456165
My id is disabled
Plz changed enabled

I want work to Zomato🙏🙏🙏🙏🙏

I have placed an order - order id - [protected] for the below at 6:46 pm and the order was delivered at 8:30 pm
Items ordered :
Chicken Chizza,
Hot Chicken Wings -4pc,
Classic Zinger Burger,
Peri Peri 5 Leg Pc & 2 Dips

I have received only
Peri Peri 5 Leg Pc & 2 Dips and chizza

1.In which the packaging was very awful. The chicken legs was stale meat.

2.wrong item received 2 chicken strips instead of wings
Classic Zinger Burger is missing from my order

When reached out to the customer service agent about order status -
1.surabhi - when asked about about the order status that was delayed for more than 1.5 hours, the customer service agent responding saying "JUST WAIT"

2. Upon receiving the order, we realized that what we ordered was entirely different and few items were missing
when we opened the chat with the customer care with the agent name
Harishit who did not respond at all and the conversation was forwarded to Puja who gave an excuse saying the restaurant was not answering her call and forced us to close the chat for 10mins and promised us the next agent will aid us through take it forward. Upon reopening the chat, we did not get any guidance from anyone and we were not able to talk to any customer care executive and there was no resolution provided.
This is the first time we have faced such a awful customer service experience with ZOMATO .
PLEASE LOOK INTO THIS MATTER AND ENSURE WE GET OUR FULL REFUND NOT JUST Rs.90.

Sir/madam, my id is inactive from more than 15 days, profile verification is also pending more than 15 days i received my T-shirts and bag from zomato, but still showing me Zomato assets on the way, i don't no what is the problem, please help me i want to work with Zomato. My Id is - ( FE2452693) please help me

Hlo sir/ mam my Zomato I'd is pending
Pls veryfied my I want wark to Zomato
My Zomato I'd = FE2443577

In my zomato account there is no cash on delivery option is not available

सेवा में श्रीमान/श्रीमà¤�...⇄ जोमेटो।
सर मेरा नाम अजय कुमार चौरसिया है, मेरा जोमैटो id.. FE2451609 है। मैं जोमैटो कंपनी में फूड डिलीवरी ब्वॉय के रूप में कार्य करना मैने ज्वाइनिंग फ़ीस पे कर दिया है जहा आपके द्वारा बोला गया 3 से 6 घंटे में प्रोफाइल वेरिफिकेशन कर id एक्टिवेट कर दी जाएगी, जो 24 घंटे से अधिक हो गया है अभी तक न ही id एक्टिवेट हुआ है और न ही कोई मैसेज आया है...
अतः श्रीमान से निवेदन है मेरी id वेरिफाई कर id एक्टिवेट करने की कृपा की जाय।

Rs.94.60 was deducted from my paytm wallet towards zomato private limited with order id- ZTD-23-8CCE32F3A8419 and wallet ref.no.- [protected] on 31st Jan 2023 at 9.57pm
Not only once but twice it happened again.
Rs.136.48 was deducted on 30th January 2023 at 11.48pm. With order id- ZTD- 23-900A9B9EDB9D6, wallet ref.no.- [protected].
Please look into this asap and my money shall be refunded. Thank you

Please help me with the some questions
I can't upload my documents in ridder app please help me
No one is helping me since 2 days

Hello Sir / Madam,
THINAGAR RAVICHANDRAN
Zomata id FE2161206
Is Disabled
Plz I request to Changed to Enabled
I want to work to zomato
Please Forgive Me
I am sure I am not involve any kind of such suspicious activity like this.