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www.zomato.com/india
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Updated: Jun 1, 2026
Complaints 7935
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710
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7225
Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Zomato reviews & complaints page 45

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K
Kanchan tolani
from Ajmer, Rajasthan
Dec 13, 2022
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Address: Zomato panchneel nagar csm mall ajmer
Website: Food website

On 8 th december i ordered food online through zomato at (dominos) at 9pm..my order number is [protected].till 10 pm i didnt received my order so i reached dominos at csm mall ajmer. .they told me our server is down so we wont be able to deliver food so i cancelled my order as i had my train in one hour.they told me they wil refund my amount and contact zomato for amount as you have paid through zomato..when i contact zomato they also refused to give my money back .they said we are not associated with dominos and zomato closed my chat window..they were very rude to me..till now i have not received my amount..neither dominos nor zomato trying to refund my amount.i have tried my best..please refund my rs 606 amount..
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    H
    Harsh Mandal
    Dec 12, 2022
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    There is no cash on delivery option available on my phone for any order. It always shows cod is not available at this order but if i order the se thing from other phone it will show the cod option. I want to use my cod option kindly give me my cod option back. At first i was able to use cod but now my cod option is not working. You really need to fix that.
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      V
      Vishal8899
      from Delhi, Delhi
      Dec 9, 2022
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      Address: Rithala village house no 174 Delhi rohini 110085

      Sir mare I'd ma vehicle document problam ha mara pass electric Scooter ha mare bade sister ka name ha jo ke ma chala ta hu sir I'd bhot time sa para San hu pls help me payment submit kar de ha pls sir
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        J
        Jeetendra Dhawan
        Dec 9, 2022
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        Address: Bangalore

        I tried booking zomaland tickets through zomato app, the payment got successful but no tickets were generated. Its been 30 days, and the money yet not reversed.

        Paytm 089051
        Amount ₹1, 198.00
        Date 11 Nov, 2022
        Reference ID [protected]

        Can you raise a ticket for this?
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          I
          [email protected]
          from Sirsaganj, Uttar Pradesh
          Dec 8, 2022
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          Hey sir/mam..
          Im Avtar singh
          U have recently registered account on Zomato...
          There I have done a mistake I have used pan that is registered on other account...and now my account is not verifying...so, please help me to refund my onboarding fees
          My I'd is attached below 👇
          Zomato customer support has been notified about the posted complaint.
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            I
            [email protected]
            from Sirsaganj, Uttar Pradesh
            Dec 8, 2022
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            Actually sir/mam...
            I have registered for zomato delivery partner...there i am getting a problem...my account is not verifying...i have submitted all correct documents and onboarding fees also...then also my Zomato account is not verifying, ... please help me to activate my Zomato account
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              R
              Rupesh Bind
              Dec 7, 2022
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              Sir mera zomto id terminated hogaya sir maine cancellation nhi kiya tha complany ko help center per call karaa tha problem bataya to unhone cancellation daal diya jisake wajah se id terminated hua sir please activate my Zomato id
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                A
                [email protected]
                Dec 7, 2022
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                Address: Ews 2800 awas vikas 3 panki Road Kalyanpur Kanpur
                Website: [email protected]

                Name - Ashwani Kumar Bharti
                🆔 - FE2328842
                aadhhar no.[protected]
                pen card no. - CYDPB5294C
                sir kal se 🆔 verification show kar rha hai 🆔 chalu nhi hui hai abhi tak . Pencard nhi le rha hai
                3 se 4 saal pahle meri 🆔 dusre no. Se bni thi lekin kaam nhi kiya tha prosses nhi pta tha.
                Sir aap se reaqust hai ki 🆔 verification jaldi se complete kar dijiye jisse ki mai jaldi se kaam karna shuru kar du
                danyawwad aapka
                Zomato customer support has been notified about the posted complaint.
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                Zomato ne meri id terminated kar di hai use on kr do
                Id number 2093262 on kr do
                Reply
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                  B
                  blackbearl4414
                  from Coimbatore, Tamil Nadu
                  Dec 7, 2022
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                  Address: R.S.PURAM , COIMBATORE

                  Good Evening Sir My Name Is D Raja My ID For FE2146310 i am Working in Zomato Food Delivery Past 4 Months My ID Was Terminated Block For Poor Perfomance Frequently Denied order So i am Newly Joined i did not Know this Problem Definitely Next time Not Again this Problem With My Side So Please Reactivate My ID thank you Sir...🙏

                  MY NAME D RAJA
                  MY ID - FE2146310
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                    S
                    Shardul Upadhyaya
                    Dec 7, 2022
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                    I ordered from Zomato. Delivery boy came up with wrong order so item was returned. I have reached out zomato support for refund by reporting this incident but they never came back with answers.
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                      T
                      Talab Hussain
                      Dec 6, 2022
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                      Address: Gandhi nagar Jammu Jammu and Kashmir

                      I applied for Zomato delivery partner and I done the onboarding payment of 1600rs. But the Problem is that my I'd verification is getting failed every time even though I am submitting correct and original document of my electric Vehicle..
                      Sir please activate my I'd FE2326286
                      🙏🙏
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                        T
                        Talab Hussain
                        Dec 5, 2022
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                        Address: Gandhi nagar Jammu, Jammu and Kashmir

                        Sir my id verification is on pending.
                        waiting time (2-3 Ho h rs) but till 12 hours completed but still process is on pending.
                        My ID- FE2326286
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                          A
                          Atifmerchant
                          from Mumbai, Maharashtra
                          Dec 5, 2022
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                          I have applyed in zomato delivery job theought the zomato runner app and i had paid the amount my id is FE2324999. Why so many times my profile photo reject in verification i had tried to many times always its rejected what shuld i do, i am not understand what shuld i do please do the needful
                          Thank you
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                            A
                            AJAY Valmiki
                            Dec 5, 2022
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                            Address: Zomato Head Office Address 139-P, Sector 44 Gurgaon Gurgaon District Haryana India 122002

                            Sir, on 28th at 11:00 an order dropped on my ID which I had to pick up from 8 km away, I was about to accept the order and my bike broke down and there was no bike repair shop in the night.was open that's why I requested to transfer the order from zomato rich support but they didn't transfer my order and put it in order cancellation while mentioning bike jesus because of which my ID Terminated now I don't understand how can I place the order when my bike is punctured Because of the mistake of your agent my id got terminated I am a student I work part time in zomato from 6:00 to 11:00 am what should I do now how can I pay my college and coaching fees
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                              S
                              Sush1234567
                              from Bengaluru, Karnataka
                              Dec 4, 2022
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                              Website: Zomato

                              I ordered from zomato and paid for a butter scotch milkshake but they delivered a pista milkshake upon chatting with customer care they are either giving refund not replacment.if you have delivered wrong item then you either send me the right item or refund me simple logic but that customer care representative was so brainless and hopeless and she is only saying we will take your feedback .what nonsense.why on earth would I pay for a wrong item .
                              Zomato customer support has been notified about the posted complaint.
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                                S
                                Satyam1010
                                Dec 4, 2022
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                                Yesterday from Zomato I ordered burger from McDonald's but the order was not well packed almost all coke fallen on burger and other items. I don't know exactly to whom I should complain. It should be Zomato or McDonald's so that I can get refund for poor order delivery. Please help me with this. I am attaching proof as well related to my order below that is my payment proof. Invoice screenshot and order summary screenshot
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                                  K
                                  [email protected]
                                  Dec 3, 2022
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                                  Address: Vijayanagar water tank

                                  I had placed an order from Donne Biriyani Centre (DBC) today by 8.45pm and the order got cancelled by 9.30pm which made me wait for 45mins and the customer care agent told me to reorder and the the amount will be refunded by 7days which I felt was not a proper resolution for the issue.
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                                    N
                                    Nomesh Patel
                                    Dec 3, 2022
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                                    I cannot apply any coupon code to any of my order on zomato. I haven't ordered anything before on this platform please help me and solve this issue for me please.
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                                      I
                                      iamliza.exe
                                      from New Delhi, Delhi
                                      Dec 3, 2022
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                                      First of all, I ordered the burger with caramelized onions and it came without it. Secondly it was cold and STALE and I have to THROW IT IN GARBAGE, the whole burger. I talked to chat executive they said we aren't responsible for what restaurant sends, then why are they even in the delivering process and charging more than what restaurant's actual cost is?
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                                        A
                                        Anirudh0074
                                        from Jabalpur, Madhya Pradesh
                                        Dec 2, 2022
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                                        Resolved

                                        Address: india

                                        My money got deducted automatically from my Paytm wallet linked to Zomato on 1st Dec 2022 at 11:29 Pm. As I didn't order anything from Zomato. Please look into this I want my money back. The screenshot of the transaction is also attached.
                                        Dec 2, 2022
                                        Complaint marked as Resolved 
                                        issue is resolved
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