Zomato Complaints & Reviews

Dear Team,

On 04-MAR-2021, at 7:53PM a transaction of INR 175 happened from my paytm wallet to Zomato media pvt ltd without my knowledge. The details of transactions are wallet transaction ID: [protected] and order ID: ZTD-21-8850D9C12E43A.

I had not made any such transaction. Upon contacting PAYTM customer care via phone, they have informed to contact Zomato as this was an autodebit transaction requested by zomato.

Since there is no customer care number present for zomato, I had lodged my complaint on same day using "report a fraud" link on their website for which an autogenerated email was received on my registered email ID stating that they will review and get in touch with me. However there was no complaint reference number generated for same.

Till now no one from Zomato has responded on this suspicious financial activity from my account.

Kindly help me on this issue as it is a serious security breach from zomato and from paytm.

Regards
Ajay Shankar Pandey

In west bengal hooghly district chinsurah chandannagar area some boy randomly joining with both swiggy and zomato id and they are misbehaving and misusing compnies asset by drink and driving, rude behavior with customer also.

I placed an order at 11:57 pm and its 2:08 am still haven’t received it on top of that they’ve deducted 380 rupees from my card, when i tried to talk to owner he said sir order is ready but there’s no one to deliver. It’s so pathetic

I rejoin zomato and worked day in that last week but the salary not credit in my account pls give me sir now petrol price very high so pls don't cheat sir ..

I have paid 147 rs for my order on 9th feb Upi transaction done via paytm. Paytm shows upi transaction successful. Zomato saying money not received. Complaint multiple times to Zomato. No refund still. Also checked with my bank(hdfc) and they also says upi transaction was successful by looking at the UPI reference number

This is my email ([protected]@gmail.com)
Sir why my account is blocked. I have also 773rs in my zomato wallet. I don't know what's my mistake or it's your mistake. I placed total 4 order. Please do something and trust me sir only complaint for bad quality of food. This not my intention to refunding the amount. Next time i will not complaint in anyway that if my food is rotten.so now please sir unblock me.

I didn't get my order but it shows delivered

Order cancelled by the ZOMATO delivery boy after the food being prepared because denied to deliver the food to the customer's location.

I ordered a food online on 30th jan 2021, but due to technical issues my payment got deducted 4 times, and only one order got processed. Then I contacted zomato customer care for the refund they said I will get the refund in 3-5 business days. Which I never got. The total amount which needs to be refund is 183+183+261 rupees.
Every time i contact zomato for the refund they give me different issues and asks me to wait for the same. Now it's been 40 days.

I had ordered one full plate alu Gobi masala and 2 number of sattu parts from Khana khajana and paid online but it didn't delivers me but it shows item delivered

I have ordered 2 chicken biryani from zomato and i have share the snap with ur company but u people are not refunding my money my whole chicken was raw and uncooked smelling like hell it got wasted i want my refund right now

I have received raw and uncooked food yesterday my order number is [protected] i had ordered 2 chicken biryani both was raw and uncooked i have mail the images also but i have got no response from there i[censored]r company refuse to give refund then i will lodge complain against ur company

I have received raw and uncooked food yesterday my order number is [protected] i had ordered 2 chicken biryani both was raw and uncooked i have mail the images also but i have got no response from there

I have order Chilli cheese burger, mushroom soup and Veg schezwan noodles in Buhari restaurant through zomato. Where I have chosen a pure veg section before ordering itself. When I recieved the parcel fue to hunger accidentally ate the non veg noodles. I was really confused with the nonveg piece with vegetable and ate another spoon too. I m a pure veg person that too on Tuesday how can you deliver a non veg item when I clearly ordered for...

My name is Subhash, my Zomato Partner ID is FE993455. On 10 Feb 2021 I completed my dinner order payout of Rs.195.02 and as per rate card I was to receive Rs.120 as target payout incentive. I did not receive any incentive of that day. I raised a support ticket. They said I was not elible for target pay. Sometimes they said they can check my order payout as Rs.195.92, sometimes Rs.196, sometimes 167.25 and sometimes Rs. 84.13. They people cannot stay on one figure. I logged in between 7pm to 12 am. I usually do a part-time during this shift. On thet day too I logged between 7 to 12 and also earned Rs.195.02 as dinner order pay. These people are denying me everytime. What action should I take. I cannot let a penny go as we riders know how hardly we arn this money. Following are screenshots of the app. You can see the timing between my trips and money earned per trip.

The food ordered on 25.12.2020 was all undercooked and not edible, so we asked for a refund. A refund of Rs 863.95/- was stated to be initiated by the customer service. It has not been received even after 2 months despite multiple complaints and requests via phone calls and emails in their customer service.

Register mobile no.[protected]
i paid ₹206 in zomato on 22/02/2021
but zomato is saying it was not received by them due to technical error.. but amount was deducted frommy sbicard.
so i contacted sbicard they said zomato has received payment of ₹206 so they havebilled the same to me .
ihave provided this billing dtails to zomato. but they are not refunding my money

The delivery boy of your zomato whose name is manoj kumar ahirwar work in sagar gaire fast food hoshangabad road bhopal behaviour of delivery boy was very bad and very rude i am suggest you to please suspend him from zomato because he is not able to work if this type of people working in your company so no one will order food From zomato plz take action about him i hope i'll get solution of my complaint thank you.

Today evening a guy named suresh jakhar came to deliver my order at umed heritage jodhpur. I paid him the required amount, and asked for change. As I had no online payment mode I asked him to wait so I could go and get change from inside my house. The moment I said this, he handed me a note and said very rudely and in a demeaning manner that I don't have time to wait so you keep the change as a tip. I was shocked by this rude statment which was not required at all. This kind of behaviour is not acceptable at all. Everyone has the same right to decency and respect and such barriers should not be crossed in any condition.

Sir meri id terminated ho gai please chalu krdo mujhe order krne hai agle 7 din se meri id terminated ho gai meri id FE 583674