Zomato Complaints & Reviews

Delivery boy eating the food that he has yo deliver and packing the same. I was astonished to see this video. Really i couldn't bear. After this, how can i order. Please take strict action against this type of things. I got this video thru social media. Even other online food delivery boys also will be doing such things. Please take a stringent action n laws against them.

[protected] order number
I was awake till 5 in the morning the restuarant owner is lying along with the rude delivery boy who spoke like he's giving us free food and refused to come to the location and when i contacted the number listed under zomato they said the delivery boy had waited and we don't pick the call i have the call history and everything in fact he contacted me to share the location again too this is pathetic service from zomato i would never again order from here kindly give me my money back

Sir,
Payment deducted from bank account but order has not been placed and neither my amount has been refunded...
This happened on 6 december
Email id is:- [protected]@gmail.com
Contact number is [protected]
What should i do..?
I have to place more order but i can do due to this wrong transaction...
Kindly resolve my problem as soon as possible so that i continue using this service...

Today i ordered a food from zomato my order no - [protected] and i paid online. The delivery boy call me and said cancel your order i'm not going to delivered your order because there is too much traffic. After some minutes they cancelled. And didn't refund my amount. Totally fake app.. They are making fool to the customer.. Please take some action on them they are not refunding the amount

I ordered via zomato and for the refund i was asked by the zomato support staff to talk to the vendor directly as zomato is here to make money but not to refund. Zomato didn't take any kind of responsibility regarding the refund as it's my money and it's the vendor who received it. The support staff didn't help or tried to help in any way. They just replied with vague and preset answers. If i am ordering via zomato then it's zomato's responsibility to take care of the grievances also. Support staff should help and not reply with vague answers. No. Through which order was placed on 2nd december is [protected]. Please improve your support staff and grievance redressal system.

My order i'd : [protected] there cancel my order and also no refunding amount to there saying the order was declined as your number was not reachable. Since the food was already dispatched, cancellation charge equal to order amount will be levied. But i call delivery boy within 2 mins he downside my home and having my food but he say we cancel my order and day refund my amount

Dear

From yesterday i am try to reach by phone but there is no option to communicate with you by phone, i am from dubai yesterday i order for biryani jumbo pack from shah ghouse restaurant which located hyderabad telengana india by internet banking but i got error and amount deducted twice with out delivery, i call to my bank they asked me to call zomato,

Please look into this matter and do the needful. Waiting...

I have ordered food on december 9th godavari delights - bangalore. They deducted money for ordered but food not delivered and my money also not refunded.

Zomato should take care the job, if food dispatched you should deliver or should return the money.

This is not the fair way to treating customer.

Order number is: [protected]

Where is my money? You should deliver food or should return my money.

Firstly i would like to tell that i placed my order and immidiately after 3 min. I cancelled it,, i visited the restraunt too, they said that they havennt even stated to prepare my food yet,, so before replying (Zomato team), dont use these lines "food is wasted", food wasnt prepared,,, so here's my story of fraud done by zomato with me -
The same happened with me too, i placed 1 order and paid for it,, they took 1.5hrs...

I have ordered butterscotch milk shake from creamstruck hyderabad on 9 december, 2018 (Order no. [protected]). I did not get my order but it's showing its been delivered to. Me.. The payment has bren made online. The delivery boys attitude is very very pathetic. This is the 2nd time i m facing such horror from zomato.. Plz refund my money at the earliest.

I placed a food delivery order #[protected] on zomato appat 5.53 pm on 6th dec. My wallet was debited at 5.53 pm. Within 2 minutes, i realized that i have made a mistake. At 5.55 pm i called the restaurant and asked them not to proceed with my order. They agreed. Simultaneously, i informed zomato through their chat service that i had placed the order by mistake and would like to cancel. Incidentally, zomato doesn't have a call centre for their customers - only a chat service. The chat service representative acknowledged. At 6.03 pm i received a callback from the restaurant. I confirmed to them that they shouldn't proceed with processing the order since i have already confirmed cancellation to zomato through the chat service at 5.56 pm. At 6.14 pm i received an incoming call from zomato from a person who identified himself as raman.[protected] who confirmed that the order has been cancelled and that i shall get my refund in my ewallet within 24-48 hours. Later on, i again called the same zomato number at 6.44 pm and spoke to someone called karan. He also confirmed that i shall get my refund within 24-48 hours.
Later, around 10.45 pm, the zomato chat service informed me that zomato has usurped the entire amount that i paid "as part of their policy". Their policy doesn't distinguish between how soon after placing the order, a customer cancels the order. This, in spite of the restaurant confirming that they did not prepare my dishes. The net result :
A. I paid for the order.
B' i cancelled the order within two minutes.
C. Restaurant didn't prepare the item
D. Restaurant didn't get paid by zomato.
E. Zomato didn't refund money to customer.
F. Zomato usurped the entire money.

Please refer the attached screenshots

Iam salas... My regesterd ph no is [protected] & [protected].
I have only 50rs in my account. So that i have order 3 paratha without curry... Payment is from my account... Its already taken from my account. Now iam hungry... Zomato is cheated me... Cheating app... Iam using this app for a long time. But now i will never use this & refer to my friends for another app.. I need the full discription & contact me as soon as possible... Area cochin

I order from zomato and the deliver boy was so ride despite passing from nearby streets first he refused to give me my order and then he go elze where to deliver the order just to ear points and now after 1 hour he delivered my order which was cold and zomato redused to issue refund what they told me is that they are escalating but their escalation never happens they just taking days and days and after desperate wait i am filing this complaint.

Have been a regular customer of zomato and used to frequently order food from their app, sometimes even thrice a day. Twice, i ordered food from a restraunt, which had labelled the food with a green dot on their page on zomato (Green dot in a square box signifying vegetarian food). Both the times non veg food was delivered to me, which is unacceptable. I complained to zomato and after sometime they did provide me a refund. I then continued to order via their app, and a day after, my account was blocked and i recieved an email saying that my account was blocked due to suspicious activities. Also, in my very last two orders on zomato, i used a code eve40, which would give me rs.200 cashback on paytm. After they blocked my account, the cashback too was denied to me. I complained to their customer service but recieved only negative feedback for my complaints. Please do look into the matter as it us wrong on their part to make their customers suffer who majorly contribute to their profits.

I have been a regular customer of zomato and used to frequently order food from their app, sometimes even thrice a day. Twice, i ordered food from a restraunt, which had labelled the food with a green dot on their page on zomato (Green dot in a square box signifying vegetarian food). Both the times non veg food was delivered to me, which is unacceptable. I complained to zomato and after sometime they did provide me a refund. I then continued to order via their app, and a day after, my account was blocked and i recieved an email saying that my account was blocked due to suspicious activities. Also, in my very last two orders on zomato, i used a code eve40, which would give me rs.200 cashback on paytm. After they blocked my account, the cashback too was denied to me. I complained to their customer service but recieved only negative feedback for my complaints. Please do look into the matter as it us wrong on their part to make their customers suffer who majorly contribute to their profits.

It seems thr is some issue going on with zomato app every time i tried to make payment through online payment option the money get deducted from my account and the order never get confirmed. I faced the same issue today request you to please refund the amount asap please refer to order details.
Restaurant name: r shri santosh dhabad
Place:manikonda hyderabad
Payment mode:internet banking (Hdfc bank)
Amount:rs.283
Transaction id :razpzomato
Date & time:[protected]:30pm sunday

Zomato always gives us stupid service. My bad experiences with zomato are as follows.

1) i ordered chicken fried rice. But delivery person took wrong parcel from hotel (1000 days mysore). He gave panner butter masala alone. When i asked for my order. Both zomato and 1000 days restaurant refused to give my order. But money was refunded. At that hungry meal time. Is it possible to drink gravy alone? Customer care always saying same word sorry...

2) issue with google map. Delivery person told that he can't come from that area. Order was cancelled

3) money was deducted from my account but payment failed. Again customer care says sorry. Money will be refunded with in 5 to 7 business working days. My friends also faced same issue several times. Zomato is absolutely stupid service. Swiggy and uber eats are good. I never faced issues with them.

Hi,

I ordered some food on dated 06/12/2018 though my wifes mobile app with order no [protected] of rs 700 from barrackpore dada boudi restaurants.

Although it got accepted but later on cancelled keeping us waited for more than half an hour, i tried to contact them but nobody picked up the phone.
Also while contactig customer service through chat i came to know that it got rejected because my mobile was not reachable which was completely false and a sheer lie.

Now i want the refund asap my card and also actionagainst them.

Satyam dey
[protected]

Respected sir,

as par my order id :[protected]

I order it at 8:38 first the delivery boy playing going here and there when i called him said coming with in 10 min the its been 1 hr since i order food the delivery boy said no food is there as he never picked up the food.

I complain to customer support they reply me after 10 min and when they reply they said we will make your second meal them they gone after 10:00 same come and gone.

When i didn't recive any msg from them and gone to bed they msg me at 11:00 i don't seen as my phone is now power on 10 min. Later they msg i haven't heard so we are closing this

Kindly make a strict action they not even connecting to there seniors

Make them to pay good penalty

Thanku

Hi,

I order some food woth rs 700 through zomatoon dated 06/12/2018 from one of the restaurant named dada boudi in barrackpore through my wifes mobile app ([protected]).

The order was accepted, prepared keeping us waited for half an hour and then all of a sudden, it got cancelled as i kept on watching in the live tracking, while i tried to contact the given no, nobody picked it up, i tried to chat with the help center they informed that it got cancelled because i was not reachable which is completely false as there was no problem in mobile network.

As i kept on seeking help from zomato help centre through chat and mail but till now, i have not received the refund.

I want my money back immediately, also action against zomato or retaurant whoever is at fault.