Zomato — refund of my cancelled order

I have ordered from zomato and due to some reason i have to cancel my order so i cancelled it within 5 minutes as zomato customer support was not working that time so i directly cancelled it through the outlet, then someone called me from zomato support and asked do you want to cancel your order and told me that my money will be refunded within 24 hours.
MY ORDER ID IS :
[protected]
Was this information helpful?
No (0)
Yes (0)
Zomato customer support has been notified about the posted complaint.
Complaint comments 

Comments

My order I'd [protected] dated 12 Oct 18 of amount RS 180 was rejected . And one from your customer care called to confirm the cancellation of the order and told me that your amount will be refunded within 48 hrs. But still I haven't got any refund.

Last night 7.10.18 i have orderd food from zomato. they have taken money. of amount 503. but didnt deliverd the food. i contact them several times. but didnt resspond. not just for zomato we have to stay with. empty stomach. my father get sick. full of harrasement.
iman mukherjee
[protected]
Placed order on 7th October of value 332s and i paid it through paytm. The amount was deducted but order was not placed. None of the customer services are reachable..
Kindly revert ASAP, I'm at a vendor of yours and need to get the gold code immediately
Have ordered food from zomato.. first time transaction got failed but money got deducted.. trying to contact with zomato customer care, no response from them

And ordered placed again... But food not delivered till 2 hours. No body to response. No body reverting on Zomato chat support..niether you can cancel the ordee
Shilpa_gnk's reply, Oct 7, 2018
No food delivered.. money deducted twice.. need refund for both the transaction.
243.25 + 243.25= 286.50
Shilpa_gnk's reply, Oct 7, 2018
Order no-1628802046
At least 40 minutes back was booking an oniline order for two chiken biryani of zam zam through zomato, with code sun 50 & my total payment was rs 198, amt was deducted from my acc.but order was not successfully placed, plzz, help in refunding my deducted amt.

thanks
Dear team
Please remove my contact no as I don't want to continue with ur worst service as booked mooton biryani came chicken biryani after that no action taken also taken 2 hour to reach me the order this is not 1 St time so I will be with swiggy they delivering as per my preference

BALAKRISHNA
I have ordered dominos pizza from Zomato . I applied a code ..total amount was 208 .after applying code I received 100 rupees discount when I made my payment 208 rupees deducted from my account . I want my 100 rupees

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zomato
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    7781
    Pending
    0
    Resolved
    700
    Zomato Phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    Zomato Address
    139-P, Sector 44, Gurgaon, Haryana, India - 122002
    View all Zomato contact information