[Resolved] Zoom Car — 3245763. pedal, not able to, end the trip charged more than 2k even after i've clicked on end trip. | |||
I locked my cycle and clicked on end trip, it didnt happen. Asked me to lock at pedl stations but i couldn't find any pedl stations nearby. Neither did the app help me to find one. Hence parked the cycle infront of police station. Now am being charged extra, and the money keeps on increasing every hour. Please look into this. And please provide a way to talk to pedl customer care. I've been trying to reach you guys from 4 days, but i couldn't find a way. Was this information helpful? | |||
Nov 27, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 27, 2018 Zoomcar Customer Care's response Hello Keerthi, Greetings! We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue. - Click on the hamburger menu in the app (three dots on the top left-hand side) - Select “My Trips” - Select “PEDL” - Select the trip where issue needs to be reported - Follow on-screen instructions Regard Wasim Zoomcar | |||
 4 Comments | |||
Comments
I have subscribed for 1 month.And Still today I was charged for three trips.Why?While I did not use Free Time of the day.The numbers of bicycles is
1.3166912
2.319801
3.3233881
1.3166912
2.319801
3.3233881
Zoomcar Customer Care's response, Oct 25, 2018
Verified Support
Hello Sushant,
Greetings!
We are sorry for the trouble caused.
Kindly share the below-requested details, we shall resolve the issue on priority.
Cycle #:
City:
Email ID:
Contact#:
Regards,
Sowmya
Greetings!
We are sorry for the trouble caused.
Kindly share the below-requested details, we shall resolve the issue on priority.
Cycle #:
City:
Email ID:
Contact#:
Regards,
Sowmya
I have subscribed to the monthly plan of Pedl zooomcar but for today's ride of cycle no 3235057, i was charged rs 9 which was not supposed to be charged. please refund my decucted amount
Padmabhushan Rajguru's reply, Oct 20, 2018
Zoom Car — subscriber of a monthly plan of 49 but money still deducted
I have subscribed to the monthly plan of Pedl zooomcar but for today's ride of cycle no 3235057, i was charged rs 9 which was not supposed to be charged. please refund my decucted amount
i am not supposed to be deducted with this amount as i am monthly subscriber
I have subscribed to the monthly plan of Pedl zooomcar but for today's ride of cycle no 3235057, i was charged rs 9 which was not supposed to be charged. please refund my decucted amount
i am not supposed to be deducted with this amount as i am monthly subscriber
Zoomcar Customer Care's response, Oct 27, 2018
Verified Support
Hello Padmabhushan,
Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar
Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar
I unlocked a cycle from a place .It got unlocked but the lock is not opened.When i tried to end the trip at the same place it says something wrong or park it at nearby location with its lock on. How can i move the cycle? Please refund my amount and end the trip
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Zoomcar Customer Care's response, Oct 27, 2018
Verified Support
Hello Niranjan,
Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar
Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar
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Greetings!
We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar