Zoomcar Complaints & Reviews

Address: 560034

Website: pedl.zoomcar.com

Date : 03-nov-2018
(1) i have booked pedl near koramangala. The moment its unlocked i found that the padel is missing in one side. Then and there i locked the cycle and reported it. But still now the rs.3 is not reverted to my paytm account.
(2) again i took one more pedl cycle. I did a ride for a short duration. Then the seat was coming down. So i stopped at a nearest zone. I faced a lot of problem while ending the trip in app. Actual bill should be of rs.3 but rs.9 is deducted.

In total rs.12 is deducted but actually it should rs.3. So basically i should get a refund of rs.9.

Please do the needful.

Dec 10, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Zoomcar Customer Care's response Hello Siddhartha,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar

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Address: 673645

I booked zoomcar before 20 days.. Still am waiting for the refund.. I will never book zoom car again.. Booking id is jps64v9bj. When i mailed them about this they told that refund will be reflected within 15 days.. But still there is no any updates on this.. They have provided one arn number but i can't trace that also.. It is saying that the arn number is wrong... Arn number is[protected].
I will never book zoomcar again.. This is the worst thing they are doing to all people.. Not only me.. Everyone is facing this.. Stop booking zoomcar.. There are many option to book car without giving deposit.. Later only i got to know that..

Dec 6, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We understand your concern here. Kindly note, we see that the refund is already processed to your source account. Kindly check with your bank with the ARN number shared.

Regards,
Appachu
Zoomcar

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A

Anna Angela

from Burla, Odisha

Nov 6, 2018

Hello. I was trying to book a pedl cycle in aegis (south city pinnacle footpath) kolkata but showing cycle was another trip (Cycle number:3177537). someone else is using the cycle(25/10/18 5.49pm to 9.37pm) and zoomkar showing me outstanding amount 57 rupees . And zoomkar connected with my paytm wallet. Please help me

Reply

Zoomcar Customer Care's response, Nov 9, 2018

Verified Support

Hello Anna,

Greetings!

We are sorry as you are unable to end the trip. We request you follow the below steps and raise your concern, we shall look into the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regard
Wasim
Zoomcar

S

Satish Kannan

from Bengaluru, Karnataka

Nov 6, 2018

Cycle no 3202628.

The 'end trip' feature did not work after i activated the cycle. An outstanding amt of nearly 2700 Rs is shown pending. I registered the case as soon as it happened but PEDL teams have not been following up. There was an initial acknowledgement but nothing after that.

CASE:1027231

Reply

Satish Kannan's reply, Oct 29, 2018

My mobile number - 8197714462

Zoomcar Customer Care's response, Nov 9, 2018

Verified Support

Hello Satish,

Greetings!

We are sorry as you are unable to end the trip. We request you follow the below steps and raise your concern, we shall look into the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regard
Wasim
Zoomcar

R

RAYNAH REGO

from Bengaluru, Karnataka

Nov 6, 2018

I have a complaint open because I wasn't able to end the trip. But the trip ended and I am not able to pick new cycle because my complaint isn't resolved. I have been waiting since half an hour at the pedl station to pick new cycle. Please resolve the complaint so I can pick new one... Please resolve complaint now...I want to cycle...

Reply

Zoomcar Customer Care's response, Nov 9, 2018

Verified Support

Hello Raynah,

Greetings!

We are sorry as you are unable to end the trip. We request you follow the below steps and raise your concern, we shall look into the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regard
Wasim
Zoomcar

T

THE PRODIGIOUS

from Yellapur, Karnataka

Nov 6, 2018

Cycle no 3185463 took the cycle tried to end the trip where I always do but unable to end and I have also locked the cycle and come out it's showing outstanding

Reply

Zoomcar Customer Care's response, Nov 9, 2018

Verified Support

Hello User,

Greetings!

We are sorry as you are unable to end the trip. We request you follow the below steps and raise your concern, we shall look into the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regard
Wasim
Zoomcar

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Address: Chittoor, Andhra Pradesh, 517501

Website: www.zoomcar.com

I don't no how another account will be activated with my details until zoom car lecks it.

I see my account is blacklisted because some logged in with my details using [protected]@gmail.com. This is the response that i got from zoom car.. I'm wrong emails to zoomcar multiple times. I'm attaching all my emails that i got and after that there is no response from them and getting the same stupid response every time and there is no proper feedback to resolve this.

My correct account is nanda. [protected]@gmail.com which i was using since more than 4years and i'm a loyalty customer.

Please refer below case no:
[case:1051199] [case:1050105] case:1049653]

I'm not seeing any response from zoomcar people and customer care nunber is useless. I don't know what happen to this # why they are not using custom care service via phone. Which was there earlier and dropped now.

Many of my friend are struggling with zoomcar service and hit with lot of loss because of there bad service.

I suspect there is some one hacked zoomcar db and doing all this stuff.. Zoomcar has to react on this and take immediate action other wise there will be some legal action on them.

Dec 13, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Zoomcar Customer Care's response Hello Nanda,

Greetings!

We did check the above issue and see that we have received the image of the license while making the booking under the email ID nanda.[protected]@gmail.com, hence the same was validated and approved.

As the license is already approved, we will not be able to approve the license under the email ID nanda.[protected]@gmail.com.

Regards,
Appachu
Zoomcar

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Address: 560083

Website: www.zoomcar.com/signup/?ref=GA_Zoomcar-Search-Brand:Zoomcar_zoomcar_300594173037?utm_campaign=Zoomca

Reference to booking id jps64ffys

I have never seen such a low grade cheaters that too cheating professional way.
I have opted for car rental with fuel charges
I recieved car with only 25% of fuel. On the trip i had refuelled tank with 3630rs then produced the bill for refund, but in refund i have received only 2345rs.
Now they claim initially tank was 95% filled. For which they are not able to provide me the proof, but simply claim its gps based calculation?

Is it my right as a customer to ask them for proof, why are they hiding this proof and cheating me of my refund amount.

Is this ethical way of doing business?

Dec 14, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Zoomcar Customer Care's response Hello Praveen,

Greetings!

We are sorry to know about the discrepancy in the refund. Kindly share the booking ID to have a check and assist you on the same.

Regards,
Imran
Zoomcar

Nov 10, 2018

Updated by PraveenkumarHP booking id jps64ffys

Verified Support

Nov 13, 2018

Zoomcar Customer Care's response Thank you for sharing the requested details. As per our records, we see the start fuel percentage was 95% and we have processed the fuel refund based on estimated fuel calculation during your reservation. We regret to inform you we will not be able to process more refund here.

Regards
Imran
Zoomcar

Sep 20, 2021

Updated by PraveenkumarHP No issue I have uninstalled zoomcars

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P

Praveen Hp

from Bengaluru, Karnataka

Nov 10, 2018

booking id jps64ffys

Reply

P

Praveen Hp

from Bengaluru, Karnataka

Nov 10, 2018

booking id jps64ffys

Reply

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Address: Pune, Maharashtra, 411015

I had taken the bike from airport road pune near symbiosis college at 11 am and returned at 3:30 pm. That time the charges were 75 rupees amd since then i had tried 100 of times to end trip but its not happening instead the balance from my account is getting reduced every 10 mins. There is no customer support also available for the same. Are they waiting for my account to get fully exhausted. Can the same be taken action on please

Dec 8, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2018

Zoomcar Customer Care's response Hello Abhishek,

Greetings!

We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regard
Wasim
Zoomcar

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Address: Indore, Madhya Pradesh, 452010

Website: www.zoomcar.com

It's been one and half months that i have not received my refund yet. Zoom car customer care gave me some random reference id and told me contact to bank and speak about it. The bank manager himself told me it's # and your account have not received any money yet. So kindly request to return the money or zoomcar can't even imagine what ways i can use.

Dec 10, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Zoomcar Customer Care's response Hello Ajinkya,

Greetings!

We are sorry if there is a delay in the refund. Kindly share the booking ID to have a check and update you on the refund.

Regards,
Imran
Zoomcar

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Hi, i booked a pedl cycle and used it for 20 minutes and then tried to end the trip to no avail, i am trying to end the trip now from last 2 hours and they just keep on deducting the amount of 36 from my paytm wallet. And then they ended the trip themselves and are asking me to pay extra outstanding balance of 9 for no reason. I want my amount to be refunded, why should i pay if i am not able to end trip because their service is not responding. Also they have no customer care or service to call. Pathetic.

Cycle no 3237110
Phone number [protected]

Dec 13, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2018

Zoomcar Customer Care's response Hello Anubhav,

Greetings!

We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regard
Wasim
Zoomcar

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Booking id # jps64fqbr

I went to mumbai on 27th october 2018 to a friends place at navi mumbai. We booked a car at zoomcar on 28th october 2018 creta (Mh43bg7914) and paid rs5979 as booking charge and rs3000 as security deposit. After the booking we had noticed that the pick up point is very far from our location. (We had searched by clicking nearby option). Within 10min we had cancelled the booking because it was not possible for us to collect the car from that location and given request for refund.
On 2nd november 2018 i got my refund rs5989/- and when i checked in my account page it showing rs2990/- as cancellation charge.
At the time of cancellation it was not mentioned any cancellation charges and this is online looting by zoomcar.
I request the concerned authority to refund the cancellation charges.

Dec 5, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Zoomcar Customer Care's response Hello Ahamed,

Greetings!

We do understand your concern here. We did check and see that the booking is confirmed based on the inputs selected from your end. Also, we see that you have cancelled the booking. The charge levied on the booking as per our policy.

We regret we will not be able to process the refund here.

Regards,
Ramya. S

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Address: 560068

Website: www.zoomcar.com

Location: vasudev adiga's, hsr layout, bangalore
Cycle number: 3222353
Name: arhum siddiqui
Trip start time: 2 nov 2018, 10:32pm
Trip end time (Official): 2 nov 2018, 11:00pm

I dropped the cycle on the same point i took it from. Locked it. But while trying to end the trip, it said the parking is full, please try another location. This was impossible for me as the cycle was already locked. Tried helplessly to reach customer support but got no option. Was stranded on the road wondering who can help. Finally, after trying the same 'end trip' option repeatedly, got a message from zoomcar that said something like 'we have found your cycle locked at a station, trip has ended'. Costed me another 15mins and extra money.
Q1: according to the end trip process, we are supposed to lock the cycle first and then try to end the trip. What should be done when in this case trip doesn't end because parking is full and your are asked to drop at another location??

Q2: in my case described above, how did it accept the cycle at the same location where it told 'parking full' minutes ago. Given that none else took away any cycle from there??

Please clarify!
Thanks!

Dec 5, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Imran
Zoomcar

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Address: Hyderabad, Telangana, 500080

Website: www.zoomcar.com

How can u charge us the cleaning charges. The vehicle interior is not neat itself we just drove 70 up and 70 kms down. How can u charge. Make me a refund otherwise i'm going to complaint in consumer forum.# the first time i took the car i thought it was nice trip but u people cheated us. If cleaning charges are there hardly 250 they charge outside how am i looking to them

Dec 5, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2018

Zoomcar Customer Care's response Hello Ram,

Greetings!

We are sorry to know that there is a discrepancy in the charges. Please note, the charges will be levied on the booking after a thorough check, however, kindly share the booking ID for us to revalidate the charges.

Regards,
Appachu
Zoomcar

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Address: Chennai, Tamil Nadu, 600036

Cycle no. 103295 i have started the trip and can't end it. I tried to park the cycle and it tells me to park in pedl station. But there were other pedl cycles parked in the same place. The zoomcar app does not show any pedl station nearby. I finally parked the cycle at the same place i started. Even from that place it shows no station nearby. I locked the cycle and the amount is still rising. It takes money from paytm.

Nov 2, 2018

Complaint marked as Resolved

I reached them through Facebook. They resolved the issue quickly after that. They reply within minutes.

Zoomcar customer support has been notified about the posted complaint.

Nov 02, 2018

Updated by Madhumithra Krishnamoorthy Name Madhumithra K K
Mail id - [protected]@gmail.com

Nov 02, 2018

Updated by Madhumithra Krishnamoorthy Area - IIT Madras

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Address: Pune, Maharashtra

Website: [email protected]

I raised complaint for Cycle no-3236776 on 26th Oct-18 reason being unable to end trip.but the trip for the cycle were already ended on the same day.
Still the complaint is showing open status in my ZOOM car app due to this open complaint i am unable to unlock the next ride. i already communicate all this to Zoom support team but the every time send me to follow the steps mentioned below which i already follow.Also there are not more option on the path which they told me to do.
Step 1 : Click on the hamburger menu in app (three dots on the top left hand side)
Step 2 : Select My Trips
Step 3 : Select PEDL
Step 4 : Select the trip where issue needs to be reported
Step 5 : Follow on screen instructions.
I follow the above steps I got the following option on screen

1) I would like refund-
2) I Was involved in an accident
3) I Lost an item

I tried this open but this action not useful to close my complaint. Also trip for the cycle-3236776 is already ended so my request to zoomcar to close my complaint immediatly

Dec 5, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We apologize for the inconvenience caused. Kindly share the below details for us to have the issue checked.
Cycle #:
City:
Email ID:
Contact#:

Regards,
Imran
Zoomcar

Nov 05, 2018

Updated by magarp Hi,
please find below the required details.

Cycle- 3236776
city-Pune
Email [protected]@gmail.com
contact-[protected]

Regards
prakash Magar

Nov 19, 2018

Updated by magarp HI my complaint is still not resolved. Also my subscription were goes waist as due to open complaint I can't take ride for more than 20 days. Also as my earlier subscription is over the new subscription again start from 14th November & for this 49 Rs.were deducted from my paytm account . As my complaint is still open from last 24 days I have already face a loss of my first subscription money & again the new subscription were active which is no more useful for me so please refund my new subscription money, I am very much happy if you refund the money because I am not using your service as the response of your customer care was very bad & your service is very bad

Nov 20, 2018

Updated by magarp Any Update?

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Address: Mysore, Karnataka, 570027

Website: Zoom Cars

I booked zoom car for 1 day 6 hrs with 600 free kilometers,
Unfortunately the car faced some engine issues during the drive within 1hr 30mins from the start time. When contacting customer service for replacement of vehicle they informed me there is no other vehicle available and arranged a taxi, i paid taxi bill separately. When i enquire zoom car regarding booking cancellation and refund they replied saying within 3 days i will receive my refund, but till date i am not able to contact them and got no refund.

Dec 4, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Zoomcar Customer Care's response Hello Bala,

Greetings!

We are sorry as you have not received the refund yet and as you are unable to reach out to our support team. Kindly share the booking ID for our reference, we shall check on the escalation raised and we shall revert on a priority.

Regards,
Ramya. S

Nov 07, 2018

Updated by Bala Venkatesh My Booking Id: JP5644SFZ
Vehicle : Ford FIGO

Yesterday I received a mail saying I have to pay 10000 for Vehicle damage
I have not made any damage, The engine fault is because of Engine oil cable wearing, How can i take responsibility for giving me poor maintained car and spoiling my trip and without refunding now i have to pay additional 10K.
Even in the checklist I filled about poor condition of the vehicle.

Nov 13, 2018

Updated by Bala Venkatesh I got a mail from zoom car asking to pay 90000 for car engine ceased during my trip.
First I have to clear that i not made any accidents or over speeded, The car I recieved was not at all in good condition and i have all photos of that, In pick up point there was no zoom car authorities, I unlocked through app from an unknown zone.
If the vehicle got ceased due to their careless maintenance and offering trip, now they charging 90000 from me..A huge amount for which i booked a car for total 5000. I don't know what to do now.

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Address: 560001

Website: Zoomcar.in

My booking was for yesterday night at 12am. The car was parked in a shady and a disgusting place which was not at all safe from customer point of view. Moreover the whole road was laid with stones. Yet i picked up the car and drive to the airport and came back dropping it at the same place. There was no point of contact with zoomcar at that place, no person from zoomcar to help the customer. I did not check the car before and after dropping, means i did not take pictures of car as that place was not worth spending any time. Then after my successfull journey, i have gotten the issue that vehicle tires were damaged and a damage fee of â‚¹4800 have been charged. I dropped the car in the same condition as i got it. I cannot understand how driving a car can damage its tires. They can get damaged only if there is some accident which clearly did not happen. I can't believe that zoomcar just simply accuse the customers of false things before even verifying once. If there was some person available there, i would have handed over the car in person to that guy but there wasn't any. How is this my mistake at all if the vehicle or something may have damaged? I expect a better response from the zoomcar and a refund for my advance booking amount. I am available for verification at all times if you have any queries. Expecting a better service from this startup.

Dec 7, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Zoomcar Customer Care's response Hello Brahmkeshwar,

Greetings!

We are sorry for any trouble caused. Kindly note, the charge shall be levied on the booking only after a thorough check. However, please share the booking ID for our reference, we shall revalidate on the same.
Regards,
Ramya. S

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Address: Mumbai City, Maharashtra

Worst worst service. Seriously you dont have the registered customer care number. Even you have not registered your no on just dail.
How you can do this. Yesterday and today my bycycle didn't not unlocked & still i need to pay 60 rupees. Why?
Seriously worst services no one is taking care of these # complains.
Only you r earning money. But providing worst services to users.
I need my money back asap, otherwise i m going to register a police via news letters.

I have screenshots also. Cheap bycycle with cheap services, just pay & pay

Dec 12, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Zoomcar Customer Care's response Hello Ganesh,

Greetings!

Please accept our apologies for the inconvenience caused. We would request you follow the below steps and raise your concern, we shall look into the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Ramya.S

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Address: Hyderabad, Telangana, 500060

All of a sudden my zoomcar account get blocked with no reason stating and no email communication. When i come to know, while i am trying to book the trip, at payment page it was showing payment error. Omg we have to dream that zoomcar has blocked my account by seeing that information message. Being a supermilers club member, with no intimation and with out reason they are blocking my account. I need all the reasons with complete details and explanation.

With regards
Sandeep kumar g
[protected]

Dec 4, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Zoomcar Customer Care's response Hello Sandeep,

Greetings!

We see that the driving licence status is approved in [protected]@gmail.com. Request you to kindly log in with the email ID [protected]@gmail.com to make a booking.

Regard
Wasim
Zoomcar

Nov 13, 2018

Updated by san08391a0810 Hello Zoom car you guys will give reply only for one time.
There is no reply for my recent comment.

Nov 13, 2018

Updated by san08391a0810 I didn't create any multiple accounts. It is total of zoomcar responsibility for this.

You can verify the details also. Now i am sharing the same.

i am using my account ie., [protected]@gmail.com from very starting onwards and i was in supermilers club. Everything is fine with that.

But one day my friend created the account with [protected]@gmail.com. with her driving licence. Then she book the trip along with three other friends in which i was one of them.

Then there she got a call from zoomcar stating that whatever the driving licence uploaded was invalid and if possible upload any of your co driver license to continue the ride.

Then she go-ahead with the solution provided by your executive and completed the trip and we can provide audio proof also if required for the same.

Then later i am trying to book the trip with my account, it showing blocked. How much big cheating it was. Solution to upload the driving license was ur solution only and foe that you guys will block our account without any reason and warning of what we did against the policy.

Seriously this issue will be going to tough for zoomcar and if the same response continues from your side you guys will going to face the legal action as each and every discussion of you zoomcar executive to upload codrivers license was recorded and will be submitted to court.

It is better to reactivate my account [protected]@gmail.com and it is good to arrange call back for the same for better resolution.

Note: For your kind information, currently both the accounts are blocked by zoomcar. None of them active for no reason.

I am here attaching the driving license of my account name G S Kumar, with registered mail ID [protected]@gmail.com.

Hope i am expecting callback from you.

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S

san08391a0810

from Hyderabad, Telangana

Nov 2, 2018

Hi Stephen,

I didn't create any multiple accounts. It is total of zoomcar responsibility for this.

You can verify the details also. Now i am sharing the same.

i am using my account ie., [protected]@gmail.com from very starting onwards and i was in supermilers club. Everything is fine with that.

But one day my friend created the account with [protected]@gmail.com. with her driving licence. Then she book the trip along with three other friends in which i was one of them.

Then there she got a call from zoomcar stating that whatever the driving licence uploaded was invalid and if possible upload any of your co driver license to continue the ride.

Then she go-ahead with the solution provided by your executive and completed the trip and we can provide audio proof also if required for the same.

Then later i am trying to book the trip with my account, it showing blocked. How much big cheating it was. Solution to upload the driving license was ur solution only and foe that you guys will block our account without any reason and warning of what we did against the policy.

Seriously this issue will be going to tough for zoomcar and if the same response continues from your side you guys will going to face the legal action as each and every discussion of you zoomcar executive to upload codrivers license was recorded and will be submitted to court.

It is better to reactivate my account [protected]@gmail.com and it is good to arrange call back for the same for better resolution.

Note: For your kind information, currently both the accounts are blocked by zoomcar. None of them active for no reason.

I am here attaching the driving license of my account name G S Kumar, with registered mail ID [protected]@gmail.com.

Hope i am expecting callback from you.

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Address: 700156

Website: Bangalore

I am trying to end my trip after riding the cycle number 3219201 for 10 minutes but it has been 45 minutes and still i am not able to cancel the trip. I started ending the trip from 11th minutes of my trip. I have already parked the cycle at PEDL station and locked the cycle.

I faced similar issue earlier also. Last time some how I managed to end the trip after struggling for 15 minutes. But today I am not at all able to end the trip. I have taken the screen shots also.

Dec 6, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We are sorry as you are unable to end the trip. We request you follow the below steps and raise your concern, we shall look into the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Ramya. S

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I didn't get the refund.. Waiting for 30 days.. Dont book zoom car.. I have been mailing them for past 1 week.. They have given some prn number.. And telling that to ask the card issuer or bank.. They are telling that they have already initiated the amount.. And will reflect within 15 days.. The date they have mentioned is already over.. But still i didn't receive any amount.

Dec 5, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We are sorry to know that you haven't received your refund yet. Please share your booking ID at [protected]@zomcar.com, we will check the status of the refund.

Regard
Wasim
Zoomcar

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Address: 560071

Website: www.zoomcar.com

Hi team,

I booked a cycle 3233463 stationed at my office location & used it for around 7 -8 minutes, but unable to end trip stating "retry", which also shows the same message for next 2 hours. I am being charged for another 2 hours ride as well. I have already opt for 99 rs per month subscription because my usability is even less than an 1 hour in a day. Could you please assist in ending this trip as this is still going on. Kindly have look on issue and help resolving on priority.

Cycle number 3233463
Name - ankit
Area - domlur

Dec 5, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Zoomcar Customer Care's response Hello Gautam,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions.

Regard
Wasim
Zoomcar

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Address: 560034

I unlock the cycle from random parking area and used it for 5 mins and kept the cycle in proper parking area. Still unable to lock the cycle and the fare is increasing. This is just not the right way to harass people. There is no complain number or email id to discuss the problem. I tried lot to way to get in touch with pedl customer support didn't find any.

Cycle no - 102978
Area - sony world signal.

Dec 5, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Zoomcar Customer Care's response Hello Upayan,

Greetings!

We apologize for the inconvenience caused, Shlok. We would request you follow the below steps for us to check on the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions.

Regard
Wasim
Zoomcar

View replies

H

Hariharaselvam Balasubramanian

from Mumbai, Maharashtra

Oct 31, 2018

I rented a cycle 3220940 in bengaluru, koramangala, I was trying to end trip in many places and not able to end. currently I parked at my office.

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