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Zoomcar Complaints & Reviews

www.zoomcar.com
2.3
Updated: Nov 7, 2025
Complaints 5732
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2596
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P
pankajrathor92
from Gurgaon, Haryana
Jan 16, 2021
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Hello,
My name is pankaj, The zoomcar company has scammed me, they are not giving me back my money. My revenue is also associated with refund amount which this company is not giving back to me. This company has been lying to me for the last 11 months. 11 months have passed but I have not received my money yet. Request you take action on this company.

NAME- PANKAJ
EMAIL- [protected]@YAHOO.IN
MOBILE- [protected], [protected]
+4 photos
Feb 25, 2021
Complaint marked as Resolved 
This company has been giving me false comfort since February 2020. His July promise also turned out to be false. I have also shared that screenshot with you, you can see.
Zoomcar customer support has been notified about the posted complaint.
Jan 21, 2021
Updated by pankajrathor92 They have locked their phone numbers. The number I am sharing with you, I used to talk to them on the same number earlier.

Zoomcar
[protected]

Verified Support
Apr 16, 2021
Zoomcar Customer Care's response Hello Pankaj,

Greetings!

We deeply regret the delay caused in processing the refund. The issue is already escalated to our concerned team. Please be assured, you will be notified about the refund soon. We request your kind patience in the interim.

Regards,
Ramya. S
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My Complaint should be resolved as soon as possible, already it 11 months that it is late
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I have given you a complaint but you have not found any solution yet. The zoom car company already spoiled me for the whole 1 year and after that you are spending a lot of time. I request you please solve my problem as soon as possible
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    P
    PrashRaj90
    from Harihar, Karnataka
    Jan 15, 2021
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    Address: ?Airport Vizag ( NAD Kotha Road beside Ratna Vari Vantillu)

    I booked with zoom car rental dated October 31, 2020 in Vizag (BOOKING ID # JPS6N2KXA). My booking was cancelled by zoom car with the concern that "NO DRIVING LICENSE" although i carry the same. Refund of amount Rs 3811 is pending almost from 75 days.
    Zoomcar customer support has been notified about the posted complaint.
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      A
      Anurag_R1
      from Kūkatpalli, Telangana
      Jan 15, 2021
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      I'm waiting for a refund of Rs.5836 from Zoom Car on 4 bookings. The booking IDs are: JPS6NBQBP, JPS6NFBDW, JPS6NF4W0, JPS6N4MB4
      +4 photos
      Zoomcar customer support has been notified about the posted complaint.
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        J
        Jeevan Teja
        from Hyderabad, Telangana
        Jan 15, 2021
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        I made 5 bookings on 2020 for personal use and zoomcar executives never gave a car with fuel even when I paid for the service with fuel.

        However a refund for the fuel should have been given within 30 days but its been more than 3 months and I did not get the refund.

        Surprisingly I am not abble to connect to the zoomcar executives to get an update. Their number is out of service now, they dont respond to email anymore. They are scamming us.
        +2 photos
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          M
          Mangesh Devlekar
          from Noida, Uttar Pradesh
          Jan 14, 2021
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          I made a booking through zoomcar on 7th September 2020. During my trip, I filled fuel of Rs 1500/-.
          The car Which is booked was a ' with fuel' car and it said on providing fuel bills, reimbursement will be done.
          And the security amount or refundable deposit was Rs 1999.
          It has been more than 3 month now and the amount has still not refunded back to me.
          Total amount to be refunded is Rs 3499.
          +2 photos
          Zoomcar customer support has been notified about the posted complaint.
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            A
            Arnold Vj
            from Coimbatore, Tamil Nadu
            Jan 14, 2021
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            Address: 926, POONGANAGAR, CIVIL AIRODROM POST, SITRA

            Delay in processing refunds, which have been pending for more than 4 months.
            Location: Coimbatore Zoom car outlet (near airport)
            Called several times but not picking call.
            Zoomcar customer support has been notified about the posted complaint.
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              A
              Ayush072
              Jan 14, 2021
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              Refund for booking ID JPS6N1UTAis still not processed.I had cancelled my booking in July and it's been more than 6 month and still I am waiting for the refund amount.
              +2 photos
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                C
                Chiku711
                from Ba�nki, Odisha
                Jan 14, 2021
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                Address: Zoom Car Chennai

                Cancelled booking JPS6N4633 dated 05.12.2020.
                Completed booking JPS6N4N1C dated 28.11.2020
                Completed booking JPS6N43KT dated 23.11.2020
                Refund pending for the all these bookings. Issue raised through all possible platform but still no action taken.
                +1 photos
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                  N
                  Nevil Shah
                  from Bharūch, Gujarat
                  Jan 13, 2021
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                  I had cancelled my booking on 20th Nov. As per Zoomcar policies, I should have received the refund within 30 working days. But it has been more than 50 days and I still haven't received any refund. I had written multiple complaints from the Zoomcar app, and received no response. They have stopped replying to my emails and I cannot talk with the customer executive. I am attaching screenshot of the booking and pending refund payments from the app.

                  If Zoomcar dosen't refund my money, I will have no choice but to take strict actions.
                  +2 photos
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                    S
                    Shivaji Chowdary
                    from Coimbatore, Tamil Nadu
                    Jan 13, 2021
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                    We booked Zoom car 7th Dec2020 and we cancelled immediately... Total 1391 was paid from credit card... Since we cancelled order we are only eligible refund 50% of 1391...it is more than a month still we did not get the refund amount of Rs 696...please look in this and resolve the issue.
                    Screen shot of booking is attached here

                    Booking Id is JPS6NF5ZJ
                    +1 photos
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                      P
                      prashant7861
                      from Mumbai, Maharashtra
                      Jan 13, 2021
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                      Zoom car doing fraud didn't return my refund of 8000

                      Dear Sir / Madam,

                      I am writing to you to raise an issue about: Car Rental

                      The issue that I have experienced was: Zoom car are cheating people, they don't refund the money if you cancel any trip, on booking confirmation if a car they gave me a long distance pickup almost 30 kms aways from my home n the nearest zoom pick up is 4 kms away, so I had to cancel the booking and book another car, they haven't...
                      +2 photos
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                      T
                      tusarbastia
                      from Bengaluru, Karnataka
                      Jan 13, 2021
                      Resolved
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                      I booked a car from Zoomcar and the rear right tyre blasted while I was riding on highway even though there was nothing wrong on the road. After that car became unmoved so I called zoom support and they arranged the trolley for it.

                      Now they are asking me to pay inconvenience fee for amount of 38000 and damage fee 10000 where there was not my fault as I was driving with 20 speed while tyre blasted, and I saved my life.

                      I haven't damaged anything until the car tyre has been blasted.

                      JPS6N67P6
                      Jan 13, 2021
                      Complaint marked as Resolved 
                      No steps has taken and marked as resolved
                      Zoomcar customer support has been notified about the posted complaint.
                      Verified Support
                      May 25, 2021
                      Zoomcar Customer Care's response                       Hello, Tusar,

                      Greetings!

                      We did check on the concern raised and we found the vehicle Tyre rim and Axcel bent and also we found the under chassis was damaged during your reservation. Therefore, the charges levied on your booking are valid. Hoping for your kind understanding here.

                      Regards,
                      Dileep. KR
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                        S
                        Sathyajith H V
                        from Bengaluru, Karnataka
                        Jan 13, 2021
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                        It's been more than a month since my last booking with 'Zoomcar'.
                        I was supposed to get a refund of Rs. 2110/- which I haven't received.
                        There has been no update on it. I have sent two emails concerning the same using 'Contact Us' option in the app.
                        There is no way to call them either and I haven't received any response from them despite 8 to 12 hours response time that they claim in their website.
                        Zoomcar customer support has been notified about the posted complaint.
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                          H
                          Himank Agrawal
                          from Pune, Maharashtra
                          Jan 13, 2021
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                          I booked the Zoomcar on 19th November 2020 to travel on 23rd November 2020 at cost of 4030/-. Due to unavoidable situation, I need to cancel the booking on 21st November 2020. I should be getting the refund amount of 3831/- after deduction of cancellation charges of 200/-. Till date, I didn't get the refund. Their refund policy says that refund should be credited in 1 month. Their customer support is also not active for any follow ups. This is fraud from Zoomcar by delaying and not refunding the amount. Please help.
                          +2 photos
                          Zoomcar customer support has been notified about the posted complaint.
                          Jan 13, 2021
                          Updated by Himank Agrawal                           Booking id is JPS6N4GVR.
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                            C
                            Concentrix
                            from Bengaluru, Karnataka
                            Jan 13, 2021
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                            Booking id - JPS6N409S

                            Please refund my amont immediately
                            +1 photos
                            Zoomcar customer support has been notified about the posted complaint.
                            Jan 13, 2021
                            Updated by Concentrix                             No response no call backs no customer care service from zoomcar
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                              P
                              Pawan Newar
                              from Bengaluru, Karnataka
                              Jan 12, 2021
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                              Website: www.zoomcar.com

                              I, Pawan Newar had booked a Renault Kwid Automatic with registration MH43BP7810 via ZoomCar from 11AM to 11PM on 21st October, 2020. The refund of Rs.999 for the aforementioned booking (ID:JPS6NTUZZ) is still pending despite repeated follow ups with ZoomCar team on their official Facebook page. As I am writing this, it is close to three months post my booking completion which is way past their own refund policy of one month time and is reflective of their complacency and duplicity at best. Please refund my money immediately if you have any sense of customer service ethics.
                              +2 photos
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                                D
                                Dharma ch
                                Jan 12, 2021
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                                I booked zoom car in end of November. Till now I didn't get my refund.
                                Booking id: JPS6NFH56
                                Booking id: JPS6NFIJR
                                Booking id: JPS6NFIHO

                                Total: 7955.

                                This is not a small amount and it is too late. Please refund my amount.
                                Zoomcar customer support has been notified about the posted complaint.
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                                  M
                                  Manoj_netha
                                  from Noida, Uttar Pradesh
                                  Jan 12, 2021
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                                  I have completed a zoom car trip on 26th June-2020 and refund of ₹2, 166/- is not initiated yet. If you could please help me get rssolution will be much appreciated and make my life happier.
                                  +1 photos
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                                    H
                                    Harikumar Subramania
                                    Jan 12, 2021
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                                    I rented a car from Zoomcar in Bangalore on 29th Nov and was charged Rs. 10000 /- on my credit card. Had to cancel the booking and got an intimation that Rs.6362 will be refunded in 30 days . More than 45 days and haven't got the refund yet. Unable to reach them on phone and text emails no response.
                                    Zoomcar customer support has been notified about the posted complaint.
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                                      R
                                      raghavmht9
                                      from Powai, Maharashtra
                                      Jan 12, 2021
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                                      I have made a booking on 30th october 2020, completed the booking on 29th november 2020 . My refund amount of 5000 INR is pending from 45 days. Zoomcar promised to complete my refund within 30 days of trip completion.
                                      Kindly Help me to raise a legal action against zoomcar or tell me where can i file FIR against them
                                      Zoomcar customer support has been notified about the posted complaint.
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                                      Booking ID :JPS6N2K8Q
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