Zoomcar Complaints & Reviews

Address: HIG-73,HB COLONY,BHAVANIPURAM, Andhra Pradesh

Dear Sir,
I am terrified about my refund, which is pending for a long back. I am now looking for all complaints where 90% of people are asking for their refund only.

What's happening from your side? I am unable to understand your Good service.

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Address: HIG-73,HB Colony,Bhavanipuram,Vijayawad,Andhra Pradesh

Dear Sir,
I am so sorry to remind you repeatedly about my refund, which is long pending from 120 days onwards. As of my knowledge and our policy, you have to reimburse within 45 days . But It's a very long and unethical issue which is hampering like this.
Due to this reason, I may not go for another booking, even I required.

Jan 18, 2021

Complaint marked as Resolved

Dear Sir, I regret asking and reminding about my pending refund amount which is so far of 120 days. Kindly Release as soon as possible.

Zoomcar customer support has been notified about the posted complaint.

Jan 18, 2021

Updated by Bala Raju Ganteda Dear Sir,
I am so sorry to remind you repeatedly about my refund, which is long pending from 120 days onwards. As of my knowledge and our policy, you have to reimburse within 45 days . But It's a very long and unethical issue which is hampering like this.
Due to this reason, I may not go for another booking, even I required.

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Bala Raju Ganteda

from Vijayawada, Andhra Pradesh

Jan 27, 2021

Without Resolve my complaint how can you show it as resolved. It's too an unethical an issue. 120 Days onwards I am asking for my refund amount Rs:5444/- still no one is bothering with my refund in zoom. Please attention on my issues and resolve ASAP

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Address: Burdi, Nagpur

Hello,

i booked zoomcar booking ID:JPS6NBIUO for december 13th 2020 and they asked to deposite some extra money in advance and i paid them deposite but after the completion of ride they asked for 1 month to initiate my refund and their policies said the same but I didn’t receive any refund till date, it is more than one month, they are doing fraud on the name of deposite money, kindly help for the same asap.

thankyou!

Zoomcar customer support has been notified about the posted complaint.

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Armaan_0

from Noida, Uttar Pradesh

Feb 4, 2021

Till date I didn’t get my refund,

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Address: #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage Bangalore North Bangalore District Karnataka India - 560038

Refund has been pending since 3 months for INR 4070
Booking id # JPS6NEKCX
Highly dissatisfied with their service

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Delay in refund for the Booking JPS6NFYRI, Refund amount of Rs.2, 294.00 has been pending from the past one month.

Refund Amount : Rs.2294.00
Pickup Location : Visakhapatnam International Airport.
Booking Date : 9th December 2020
Drop-off Date : 10th December 2020

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Hello,
My name is pankaj, The zoomcar company has scammed me, they are not giving me back my money. My revenue is also associated with refund amount which this company is not giving back to me. This company has been lying to me for the last 11 months. 11 months have passed but I have not received my money yet. Request you take action on this company.

NAME- PANKAJ
EMAIL- [protected]@YAHOO.IN
MOBILE- [protected], [protected]

Feb 25, 2021

Complaint marked as Resolved

This company has been giving me false comfort since February 2020. His July promise also turned out to be false. I have also shared that screenshot with you, you can see.

Zoomcar customer support has been notified about the posted complaint.

Jan 21, 2021

Updated by pankajrathor92 They have locked their phone numbers. The number I am sharing with you, I used to talk to them on the same number earlier.

Zoomcar
[protected]

Verified Support

Apr 16, 2021

Zoomcar Customer Care's response Hello Pankaj,

Greetings!

We deeply regret the delay caused in processing the refund. The issue is already escalated to our concerned team. Please be assured, you will be notified about the refund soon. We request your kind patience in the interim.

Regards,
Ramya. S

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pankajrathor92

from Gurgaon, Haryana

Jan 20, 2021

My Complaint should be resolved as soon as possible, already it 11 months that it is late

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pankajrathor92

from Gurgaon, Haryana

Feb 6, 2021

I have given you a complaint but you have not found any solution yet. The zoom car company already spoiled me for the whole 1 year and after that you are spending a lot of time. I request you please solve my problem as soon as possible

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Address: ?Airport Vizag ( NAD Kotha Road beside Ratna Vari Vantillu)

I booked with zoom car rental dated October 31, 2020 in Vizag (BOOKING ID # JPS6N2KXA). My booking was cancelled by zoom car with the concern that "NO DRIVING LICENSE" although i carry the same. Refund of amount Rs 3811 is pending almost from 75 days.

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I'm waiting for a refund of Rs.5836 from Zoom Car on 4 bookings. The booking IDs are: JPS6NBQBP, JPS6NFBDW, JPS6NF4W0, JPS6N4MB4

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I made 5 bookings on 2020 for personal use and zoomcar executives never gave a car with fuel even when I paid for the service with fuel.

However a refund for the fuel should have been given within 30 days but its been more than 3 months and I did not get the refund.

Surprisingly I am not abble to connect to the zoomcar executives to get an update. Their number is out of service now, they dont respond to email anymore. They are scamming us.

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I made a booking through zoomcar on 7th September 2020. During my trip, I filled fuel of Rs 1500/-.
The car Which is booked was a ' with fuel' car and it said on providing fuel bills, reimbursement will be done.
And the security amount or refundable deposit was Rs 1999.
It has been more than 3 month now and the amount has still not refunded back to me.
Total amount to be refunded is Rs 3499.

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Address: 926, POONGANAGAR, CIVIL AIRODROM POST, SITRA

Delay in processing refunds, which have been pending for more than 4 months.
Location: Coimbatore Zoom car outlet (near airport)
Called several times but not picking call.

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Refund for booking ID JPS6N1UTAis still not processed.I had cancelled my booking in July and it's been more than 6 month and still I am waiting for the refund amount.

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Address: Zoom Car Chennai

Cancelled booking JPS6N4633 dated 05.12.2020.
Completed booking JPS6N4N1C dated 28.11.2020
Completed booking JPS6N43KT dated 23.11.2020
Refund pending for the all these bookings. Issue raised through all possible platform but still no action taken.

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I had cancelled my booking on 20th Nov. As per Zoomcar policies, I should have received the refund within 30 working days. But it has been more than 50 days and I still haven't received any refund. I had written multiple complaints from the Zoomcar app, and received no response. They have stopped replying to my emails and I cannot talk with the customer executive. I am attaching screenshot of the booking and pending refund payments from the app.

If Zoomcar dosen't refund my money, I will have no choice but to take strict actions.

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We booked Zoom car 7th Dec2020 and we cancelled immediately... Total 1391 was paid from credit card... Since we cancelled order we are only eligible refund 50% of 1391...it is more than a month still we did not get the refund amount of Rs 696...please look in this and resolve the issue.
Screen shot of booking is attached here

Booking Id is JPS6NF5ZJ

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Dear Sir / Madam,

I am writing to you to raise an issue about: Car Rental

The issue that I have experienced was: Zoom car are cheating people, they don't refund the money if you cancel any trip, on booking confirmation if a car they gave me a long distance pickup almost 30 kms aways from my home n the nearest zoom pick up is 4 kms away, so I had to cancel the booking and book another car, they haven't...

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I booked a car from Zoomcar and the rear right tyre blasted while I was riding on highway even though there was nothing wrong on the road. After that car became unmoved so I called zoom support and they arranged the trolley for it.

Now they are asking me to pay inconvenience fee for amount of 38000 and damage fee 10000 where there was not my fault as I was driving with 20 speed while tyre blasted, and I saved my life.

I haven't damaged anything until the car tyre has been blasted.

JPS6N67P6

Jan 13, 2021

Complaint marked as Resolved

No steps has taken and marked as resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

May 25, 2021

Zoomcar Customer Care's response Hello, Tusar,

Greetings!

We did check on the concern raised and we found the vehicle Tyre rim and Axcel bent and also we found the under chassis was damaged during your reservation. Therefore, the charges levied on your booking are valid. Hoping for your kind understanding here.

Regards,
Dileep. KR

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It's been more than a month since my last booking with 'Zoomcar'.
I was supposed to get a refund of Rs. 2110/- which I haven't received.
There has been no update on it. I have sent two emails concerning the same using 'Contact Us' option in the app.
There is no way to call them either and I haven't received any response from them despite 8 to 12 hours response time that they claim in their website.

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I booked the Zoomcar on 19th November 2020 to travel on 23rd November 2020 at cost of 4030/-. Due to unavoidable situation, I need to cancel the booking on 21st November 2020. I should be getting the refund amount of 3831/- after deduction of cancellation charges of 200/-. Till date, I didn't get the refund. Their refund policy says that refund should be credited in 1 month. Their customer support is also not active for any follow ups. This is fraud from Zoomcar by delaying and not refunding the amount. Please help.

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Jan 13, 2021

Updated by Himank Agrawal Booking id is JPS6N4GVR.

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Booking id - JPS6N409S

Please refund my amont immediately

Zoomcar customer support has been notified about the posted complaint.

Jan 13, 2021

Updated by Concentrix No response no call backs no customer care service from zoomcar

Zoomcar Complaints & Reviews

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Zoomcar reviews & complaints page 100

My Refund Please........................

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My Refund is pending from last 120 days

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Refund/fraud

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Refund pending since Sep 19 2020

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Delay in Refund for BOOKING ID # JPS6NFYRI

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The company has scammed

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Refunds and wallets more than 75 days

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Refund not processed for Booking IDs: JPS6NBQBP, JPS6NFBDW, JPS6NF4W0, JPS6N4MB4

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Refund not provided from 4 months

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Regarding refund from zoomcar

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Delay in processing refunds

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Refund of security and booking amount

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Refund pending for completed and cancelled rides

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Pending refund of cancelled booking

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Refund not processed since more than a 30 days

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Zoom car doing fraud didn't return my refund of 8000

Unwanted inconvenience charge JPS6N67P6

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Refund Pending Since December 2

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Not getting my refund amount

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Refund not yet processed

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