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Zoomcar Complaints & Reviews

www.zoomcar.com

2.3

Updated: Nov 7, 2025

Complaints 5732

Resolved

2596

Unresolved

3136

Good! Zoomcar values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zoomcar step up their efforts to fully resolve all complaints 👍

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Zoomcar reviews & complaints page 101

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Address: Bangalore

Website: www.zoomcar.com/bangalore

Completed 2 booking with Zoomcar on August 2020, but still not received the refund of past 2 bookings.
ID: JPS6ND4YP
ID: JPS6NDSVB

May 7, 2021

Complaint marked as Resolved

refunded back after 6 months

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jeyp861

Jan 13, 2021

Total refund amount Rs.5998

jeyp861

May 7, 2021

resolved

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It has been more than 60 days zoomcar hasn’t processed my refund. This is against booking cancellation (JPS6N26AD).

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Refund pending due to trip cancellation on 1 November 2020

ID: JPS6NTT7H
Amount: INR 15, 938

Multiple proofs of cancellation attached

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Address: Bangalore

My cancellation and amount and security deposit was not refund even after 50 days. It's around 8000 rs. Please settle my amount ASAP.

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Zoomcar is a worst and third grade self drive rental car company.
They don't have any customer support executive to talk to.
They keep changing their customer care number like a person changes clothes.

Booking Cancelled : JPS6NDK8E

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I have made booking on zoomcar last month on 9th December 2020 and have paid amount with Fuel option but at time of delivery there was less fuel on Car hence I need to pay to get the fuel which as told by the delivery boy would be refunded very soon but its almost being more than a month my fuel amount of 1572 is not yet paid by Zoomcar moreover no reply from there end as when will the amount be paid.My booking id is JPS6NFDYV.

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Jan 20, 2021

Updated by avneetagarwal No update received as yet from Zoomcar, why such fraud company is still working but no action by Government.

Mar 20, 2021

Updated by avneetagarwal Hi team still refund is nor processed by the shameless zoomcar team kindly help to proceed my refund.

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Address: Jaipur

It has been more than 90 days & zoomcar hasn’t processed my refund. This is against advance deposit worth INR 5000.
Once you dial their customer care, you cannot connect to a call Centre executive without having a Live booking.
No communication from them and they’re isolating customers without any kind of assurances! Booking ID - JPS6NVLBK

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I am still to get refund from zoom car. I have hire car in sep 2020 for one day and completed trip on same day successfully.. but refund pending .there is no response from Zoom support.

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My refund of 2749 is yet to be received from Zoomcar while they have claimed via FB messenger recently that they will process it and been facing technical issues. It’s been 5 months now and I have made million calls to the team where they claimed to be settling in Sept 2020. Now they do not have customer service for support. None of the tickets I raised via their app returned any response/ communication

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Dear Zoomcar, My Booking ID: JPS662XB8, refund is pending for more than 4 months or say more than 30 working days. Your app doesn't have any facility to reach customer care executives. huge delay in refund of charges is very pathetic. Will you pay refund or not? Pay soon 6000rs without saying any time limitations.

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Address: Bengaluru

I haven't received the refund related to my booking. It's been a long time since our ride, there is no response from your end even after sending emails repeatedly. Despite being a top competitor in the industry your company doesn't have a customer care number where it'd be easy for us to enquire about the issue. This makes me feel that i won't be comfortable using your services in the future as there is no importance for "customer service" in your organization.
Refund for fuel charges are also pending, bill was uploaded in the app.
Request you to look into this and provide a valuable response.

Booking ID : JPS6NBLDM
Contact number : [protected]

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Address: Delhi, NCR

Website: zoomcar.in

I booked my zoomcar on 28 of November and returned it successfully on 30 November 2020, with the booking ID JPS6N4XA1, it's been 40 days since then and I still haven't received my refund of rupees 3000.

I have constantly put the problem in their in app complaints, but the husband no response from their side yet.

It's their policies that they refund the refundable deposit within 30 days but I haven't received the amount and on top of that they have not responded to my queries.

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@ZoomCarIndia my amount ₹13, 910 is not refunded .My order id JPS6NT6MN. I cancelled the booking on 31 st October. When will be refunded? It's already 70 days over

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My name is Ashish Choudhary . I booked zoomcar from Samlkha Delhi .
I don't receive refund back my security amount even after 4 months. I booked a car on 07 September 2020 (ID: JPS6NA35G) and it was been more than 4 months and still got nothing . There is no way to contact customer care support. There is no response and no refund from app side customer support.
I had attached screenshots of booking id and bill. Check it.
Mob no. - [protected]
Email id - [protected]@gmail.com
El

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With regards to booking JPS6N4D97 which cancelled due to cyclone and full refund was promised but it has more 40 days and still didn't get the refund

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shalinigokul

from Chennai, Tamil Nadu

Jan 19, 2021

another 10 days gone still no response

shalinigokul

from Chennai, Tamil Nadu

Jan 20, 2021

Still waiting for response and refund

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I was cancelled a booking on 16th August 2020 but till now I didn't received any refund, I sent lots of email no reply from company

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Jan 08, 2021

Updated by balijasampath Still no refund from company

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Address: Bengaluru

I had booked a Zoom car from Bengaluru to Pune on 17th September. Soon after realizing their hidden cost I had cancelled the booking within hours same day. Post cancellation I am shown a refund of amount 9029. I have been chasing the company through FB adds as they have disconnected their customer care and they dont entertain request if a person doesnt have valid booking. I am really depressed after trying multiple options. Finally I am launching a complaint after suggestion from wellwisher. There are so many people who are awaiting refund for their bookings in zoom car since months. Not sure why company is blocking money of innocent customers. I am really traumatized by zoom car approach and would need support to get my money back.

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Address: Zoom car , Bangalore

Its been 2 months since zoom car have not refunded my money, there is no customer care number to call and they are not replying over the email

Booking id - JPS6N2LTW

Bill detail

I paid Rs[protected] from my side + 500 from zoomcar)
I'm this zoomcar returned 500 .
Out of 1524 ... 200 is for cancellations charge remaining 1324 is not yet refunded from zoom car this company is doing like this only to all the consumer even in fuel Refunding tooo.

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Dear sir, I was booked zoom car on September-07-2020, but immediately I have cancelled the booking, some amount Refund will be shown there but till now REFUND NOT intiated, please help me to refund as early as possible

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Name: Sudhanshu Ranjan
Email: sudhanshu.[protected]@gmail.com
Mobile No: [protected]
Booking ID: JPS6NOJ23
Invoice No: INQK[protected]
Date Of booking was from: April 24, 2020 to April 28, 2020.
I have cancelled in month of april 2020 but still I haven't got my refund of RS 13666. ZOOMCAR is harrasing me since last one year neither they are responding to any call nor to any mail. .I m continously trying to contact with them but none of there customer care number is being working. I have mailed them many times but they aren't respond.

Zoomcar Complaints & Reviews

File a complaint to Zoomcar

Zoomcar reviews & complaints page 101

Not received Security deposit / refund from Zoomcar

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Refund against booking cancellation

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INR 15,938 Refund Pending Since 1 November 2020

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Zoom didn't refund my cancellation and security deposit in total 8000

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Refund is pending since 19/08/2020

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Refund pending from last month.

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I havent received my Zoomcar refund against security Deposit worth INR 5000. The car was returned on 5th October and it has been more than 90 days!

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Refund pending since September 2020

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Yet to receive refund of canceled booking on Aug 9 2020

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Complaining about REFUND

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Refund not received, fuel charges not refunded

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REFUND PENDING SINCE 6 WEEKS - No queries answered

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Refund since 70 days of id JPS6NT6MN

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Security amount refund not received after 4 months.

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Refund pending for more than 40 days

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Refund not giving

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Non Response and Pending Refund since 5 months

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Refunding of booking against cancellation amount

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Refund the total amount

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Refund pending since last one year

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