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Zoomcar Complaints & Reviews

www.zoomcar.com
2.3
Updated: Nov 7, 2025
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Zoomcar reviews & complaints page 101

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A
Adnan Zaheer
Jan 9, 2021
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Address: Bengaluru

I haven't received the refund related to my booking. It's been a long time since our ride, there is no response from your end even after sending emails repeatedly. Despite being a top competitor in the industry your company doesn't have a customer care number where it'd be easy for us to enquire about the issue. This makes me feel that i won't be comfortable using your services in the future as there is no importance for "customer service" in your organization.
Refund for fuel charges are also pending, bill was uploaded in the app.
Request you to look into this and provide a valuable response.

Booking ID : JPS6NBLDM
Contact number : [protected]
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    P
    PiyushVijay14
    from Delhi, Delhi
    Jan 9, 2021
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    Address: Delhi, NCR
    Website: zoomcar.in

    I booked my zoomcar on 28 of November and returned it successfully on 30 November 2020, with the booking ID JPS6N4XA1, it's been 40 days since then and I still haven't received my refund of rupees 3000.

    I have constantly put the problem in their in app complaints, but the husband no response from their side yet.

    It's their policies that they refund the refundable deposit within 30 days but I haven't received the amount and on top of that they have not responded to my queries.
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      S
      Suprith 1919
      from Powai, Maharashtra
      Jan 9, 2021
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      @ZoomCarIndia my amount ₹13, 910 is not refunded .My order id JPS6NT6MN. I cancelled the booking on 31 st October. When will be refunded? It's already 70 days over
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        A
        ashishbangarwa
        Jan 9, 2021
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        My name is Ashish Choudhary . I booked zoomcar from Samlkha Delhi .
        I don't receive refund back my security amount even after 4 months. I booked a car on 07 September 2020 (ID: JPS6NA35G) and it was been more than 4 months and still got nothing . There is no way to contact customer care support. There is no response and no refund from app side customer support.
        I had attached screenshots of booking id and bill. Check it.
        Mob no. - [protected]
        Email id - [protected]@gmail.com
        El
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          S
          shalinigokul
          from Chennai, Tamil Nadu
          Jan 8, 2021
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          With regards to booking JPS6N4D97 which cancelled due to cyclone and full refund was promised but it has more 40 days and still didn't get the refund
          +1 photos
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          another 10 days gone still no response
          Reply
          Still waiting for response and refund
          Reply
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            B
            balijasampath
            from Delhi, Delhi
            Jan 8, 2021
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            I was cancelled a booking on 16th August 2020 but till now I didn't received any refund, I sent lots of email no reply from company
            +2 photos
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            Jan 08, 2021
            Updated by balijasampath             Still no refund from company

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              P
              PAra87
              Jan 8, 2021
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              Address: Bengaluru

              I had booked a Zoom car from Bengaluru to Pune on 17th September. Soon after realizing their hidden cost I had cancelled the booking within hours same day. Post cancellation I am shown a refund of amount 9029. I have been chasing the company through FB adds as they have disconnected their customer care and they dont entertain request if a person doesnt have valid booking. I am really depressed after trying multiple options. Finally I am launching a complaint after suggestion from wellwisher. There are so many people who are awaiting refund for their bookings in zoom car since months. Not sure why company is blocking money of innocent customers. I am really traumatized by zoom car approach and would need support to get my money back.
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                C
                Csp1988
                from Bengaluru, Karnataka
                Jan 8, 2021
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                Address: Zoom car , Bangalore

                Its been 2 months since zoom car have not refunded my money, there is no customer care number to call and they are not replying over the email

                Booking id - JPS6N2LTW

                Bill detail

                I paid Rs[protected] from my side + 500 from zoomcar)
                I'm this zoomcar returned 500 .
                Out of 1524 ... 200 is for cancellations charge remaining 1324 is not yet refunded from zoom car this company is doing like this only to all the consumer even in fuel Refunding tooo.
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                  R
                  rameshp009
                  from Hyderabad, Telangana
                  Jan 7, 2021
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                  Dear sir, I was booked zoom car on September-07-2020, but immediately I have cancelled the booking, some amount Refund will be shown there but till now REFUND NOT intiated, please help me to refund as early as possible
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                    S
                    sudhanshu055
                    from Bengaluru, Karnataka
                    Jan 7, 2021
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                    Name: Sudhanshu Ranjan
                    Email: sudhanshu.[protected]@gmail.com
                    Mobile No: [protected]
                    Booking ID: JPS6NOJ23
                    Invoice No: INQK[protected]
                    Date Of booking was from: April 24, 2020 to April 28, 2020.
                    I have cancelled in month of april 2020 but still I haven't got my refund of RS 13666. ZOOMCAR is harrasing me since last one year neither they are responding to any call nor to any mail. .I m continously trying to contact with them but none of there customer care number is being working. I have mailed them many times but they aren't respond.
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                      K
                      kothapally praveen
                      from Mumbai, Maharashtra
                      Jan 7, 2021
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                      Address: Bangalore

                      Hello Team,

                      Please look-in to my refund issue from last 6 months.

                      BOOKING ID # JPS6NDS07

                      No contact to discuss about refund process.

                      Regards,
                      Praveen
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                        S
                        Surekuchi Raama
                        Jan 7, 2021
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                        Its been 2 months since zoom car have not refunded my money, there is no customer care number to call and they are not replying over the email
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                          S
                          sridharreddy2428
                          from Hyderabad, Telangana
                          Jan 7, 2021
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                          Hello sir/madam,
                          i am a zoomcar customer with email id: [protected]@gmail.com. I have a cancelled booking since march 2020 with ID:JPS6NJV4U. I was supposed to receive refund amount of Rs.8948. It's been ten months have completed since i have cancelled my booking but i haven't received my refund yet. please look into it and do needful as soon as possible.
                          Zoomcar customer support has been notified about the posted complaint.
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                            A
                            Akshay Nambiar
                            from Bengaluru, Karnataka
                            Jan 7, 2021
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                            I have not received the refund amount of 12, 048 INR, and it has been more than a month. There is no response from them over emails or call. In fact, there is no answer to the customer care line as well. Please do the needful, PFA. 3 screenshots pertaining to my booking.
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                              S
                              Sreedhar s
                              Jan 6, 2021
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                              Refund issue more than 5months no one is responding mail and more over there is no proper customer care number.

                              I need a call from your team and clear the amount, this is worst experience
                              In out of 25bookings. Registered number is [protected] and my contact number is [protected].

                              If still I didn't get any response I will go head further legal approach.
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                                S
                                Sushma kn
                                from Bengaluru, Karnataka
                                Jan 6, 2021
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                                Address: #553, BSR Homes, 15th cross, BEML Layout

                                I have booked the rental cars from zoom car. But the security deposit which we need to give initially which will hav to refund to me back after the trip . The security deposit is not refunded from 3months.

                                I have booked the zoom car twice . No deposit refunded till now. I have sent an email nor wtgan 10 but no response at all.
                                +1 photos
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                                Jan 06, 2021
                                Updated by Sushma kn                                 Please sue the zoom car. There are plenty of people facing the same issues
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                                  C
                                  cdhanapal_cc
                                  from Bengaluru, Karnataka
                                  Jan 6, 2021
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                                  My three bookings were cancelled. Below are the booking id's and cancelled dates.
                                  1. Booking id : JPS6NYHPR - cancelled on 01-Nov-2020 - amount due Rs.8484
                                  2. Booking id : # JPS6NJPZM - cancelled on 21-Jun-2020 - amount due Rs.7215
                                  3. Booking id : # JPS6NJZOY - cancelled on 16-May-2020 - amount due Rs.7156

                                  I am yet to get refunds for above three bookings. An amount of Rs. 22855 (above three bookings) due to be refunded by the company but has not been refunded till date i.e 06-Jan-2020. The customer support numbers are not at all working and there's no response for he emails sent. Kindly take appropriate action against the company as the company is trying to deliberately dupe customers.
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                                    H
                                    HashN
                                    Jan 6, 2021
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                                    Address: Pitla Nilayam, fno 202, Gokul Plots , Hyderabad 500072

                                    Hi,
                                    There are 2 bookings for me with zoom car. Out of 2 one is cancelled and I had a ride on other one.
                                    For those 2 bookings refund of rs 12247 is pending from May2020.
                                    Till now refund is processed. I tried to contact customer car by call and email. But there is no response.
                                    +1 photos
                                    Zoomcar customer support has been notified about the posted complaint.
                                    Jan 06, 2021
                                    Updated by HashN                                     Hi,
                                    There are 2 bookings for me with zoom car. Out of 2 one is cancelled and I had a ride on other one.
                                    For those 2 bookings refund of rs 12247 is pending from May2020.
                                    Till now refund is not processed. I tried to contact customer car by call and email. But there is no response.
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                                      D
                                      deepsonsum
                                      Jan 5, 2021
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                                      Hi, My booking JPS6NT0EA for 25-Oct was cancelled by Zoom due to non availability of Car at Hyderabad Airport . It is now more than 70 days since the booking was cancelled by zoom but I have not received the refund till date. As per the refund policy the refund should have been received in 30 days.
                                      There is no option to contact the customer service over phone without an open booking and they are not responding to issues submitted over email on their website. There customer service cannot be contacted in anyways to enquire about the refund
                                      Please help as the company has just siphoned away the money.
                                      I would like to receive the refund of the complete amount ASAP.
                                      +2 photos
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                                        S
                                        shashank0711
                                        Jan 5, 2021
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                                        It has been four months since zoomcar has taken nearly 25000 from me and have failed to deliver the car and are not responding to my refund requests
                                        Zoomcar customer support has been notified about the posted complaint.
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